浙江省2011年7月高等教育自學(xué)考試民航乘務(wù)英語試題課程代碼：01428PART1ProperNouns&TermsDIRECTIONS:Inthispart,thereare10propernouns&terms.Pleasematchthepropernouns&termswiththeChinesemeaning.（本大題共10小題，每小題2分，共20分）()1.professionalimage A.售票處()2.boardingcard B.行李領(lǐng)取區(qū)()3.fuselage C.職業(yè)形象()4.lowsaltmeal D.遠(yuǎn)程航班()5.maintenancepersonnel E.平衡，配重()6.BaggageClaimArea F.機(jī)身()7.deepshock G.深度昏迷()8.long-rangeflight H.低鹽食品()9.bookingoffice I.維修人員()10.weight-and-balance J.登機(jī)牌PART2ReadingComprehensionDIRECTIONS:Inthispart,thereare3passages.Eachofthemisfollowedby5questions,andtoeachquestion,therearefourpossibleanswersmarkedwithA,B,C,D.Pleasechoosethecorrectorbestanswertoeachquestion.（本大題共15小題，每小題2分，共30分）Passage1Cabinattendantsneedtoseethatpassengerseatbeltsarefastenedtightlyandthatnosmokingruleisobserved.Thentheywillreporttheresultofthischecktothepurser.Specialcaremustbetakenincheckingtheseatbeltsofcertaintypesofpassengers,especiallytheelderly,handicappedpassengers,unaccompaniedminorsandothers.Whenthereareinfantsamongthepassengers,cabinattendantsshouldensurethatinfantsareseatedsothattherearesufficientoxygenmasksforallthepassengersintherow.Forsmallchildren,itisrecommendedthatablanketbeplacedbehindthemsothattheseatbeltcanholdthemmoresecurely.Otherchecksthatmustbemadeare:confirmingthatallcompartments,cartsandcontainersarelockedandthattheyaresecuredbystopperswherethesearefitted;confirmingthatwindowshadesareopenfortake-off,andthatalltraysarestowedandtheseatbacksareintheuprightposition.11.Beforetakingoff,cabinattendantsdothesafetycheckandinform______oftheresult.()A.thecaptainB.thepurserC.thecontrollerD.theflightengineer12.Whencheckingtheseatbeltsofpassengers,cabinattendantsshouldtakespecialcareof______.()A.theelderlyB.handicappedpassengersC.unaccompaniedminorsD.Alloftheabove13.WhichofthefollowingstatementisNOTtrue?()A.Cabinattendantscangivethesmallchildrenablankettoplacebehindthem.B.Passengersmustfastentheirseatbeltstightlywhentakingoff.C.Wheninanemergency,theinfantscannothaveenoughoxygenmasks.D.Unaccompaniedminorsarepermittedtotravelbyairalone.14.Other“checks”shouldbemadebeforetake-offexcept______.()A.confirmingthatallcompartmentsarelockedB.confirmingthatallcartsandcontainersareemptyC.confirmingthatwindowshadesareopenD.confirmingthatalltraysarestowed15.Fortake-off,passengers’seatbacksshouldbe______.()A.intheuprightpositionB.inclinedforwardC.verycleanD.keptbalancePassage2DutyfreesalesareveryimportanttoAirlines.Theyrepresenteightpercentofthetotalworldtradeofdutyfreesales.However,lastyearrepresentedareductionof0.3%fromthepreviousyear.1999wasayearofuncertainchanges.Afterthestrongsalesoftheprevioustwoyears,globaldutyandtax-freesalesshowedsomedecline.Althoughitisaglobalindustry,therearemajorchangesinperformanceindifferentregionsoftheworld.SalesintheAsiaregioncontinuedtogrowslowerthanhadbeenexpected,theeliminationoftaxfreesaleswithintheEuropeanUnionhadadramaticeffectonsales.TheregionthatshowedthebiggestgrowthlastyearwastheAmerica.Nextyear,salesareexpectedtoreachUS$6.4billion.Thisoptimisticgrowthiswellspreadamongallchannels——airports,airlines,bordershops,downtownshopsetc.16.Airlinesdutyfreesales______ofthetotalworldtradeofdutyfreesales.()A.declinetoeightpercentB.decreasedbyabouteightpercentC.lastyearincreasedby0.3percentD.representeightpercent17.WhichofthefollowingisNOTtrue?()A.Theyearbeforelastwasagoodyearfordutyfreesales.B.Lastyearwasagoodyearfordutyfreesales.C.Thisyearwasagoodyearfordutyfreesales.D.Thisyearisanuncertainyearforsales.18.Theregionthatshowedbiggestgrowthlastyearwasthe______.()A.AsiaB.EuropeanUnionC.AmericaD.Australia19.DutyfreesalesoftheAmericaareexpectedtoreach______thenextyear.()A.64,000,000,000dollarsB.6,400,000,000dollarsC.640,000,000dollarsD.64,000,000dollars20.TheoptimisticsalesincomesintheAmericawillcomefrom______.()A.airportsandairlinesB.bordershopsC.downtownshopsD.AlloftheabovePassage3TheBoeing747-400airplanehasreacheditscruisingaltitudeof10000metersandcruising(巡航)speedof900kmperhouronitswayfromLondontoBeijing.Thepurserhasannouncedthatthepassengersarenowfreetounfastentheirseatbeltsandmovearoundthecabin，however,passengersshouldkeeptheirseatbeltsfastenedwhenseated.Thepassengercabinlayoutconsistsofthreesections.The747-400isuniqueinhavingtwodecks;ontheupperdeck,behindtheflightcrewthereisthefirstclasssection.Onthelowerdeck,atthefront,thebusinessclasssection,forpassengerswhopaythefullfare:whilebehindisthemuchlargereconomysectionforpassengerswhohavespecialcheapratetickets.Thestewardsandstewardesses—14inall—arenowbusyaroundthegalleys.Achoiceofdrinks,followedbydinner,videoentertainmentincludingafilmandfinallybreakfastinthemorningistheorderofservice.Individualheadphonesaredistributed,andthese,whenpluggedintothearmoftheseat—giveavarietyofin-flightmusicalprograms.Alsointhearmoftheseatarethecontrolsforapersonalreadinglight,freshaircontrolandcallbutton.Dinnerisservedonspecialpreparedtrays,perhapsprawncocktail,followedbyachoiceofroastchickenorbraisedsteakwithchocolatemoussetofinish.Thechickenandbeefhasbeenheatedinthespecialmicrowaveovensinthegalleys.Itishardtobelievethatahot,three-coursemealcanbeservedwhiletheplaneisflyingatthisaltitudeandspeed.Dinnerover,thecabinlightsaredimmed,theblindsbythewindowsaredrawn,thescreensunfoldandthefilmbegins.Now,forthefirsttimethecabincrewtakeitinturnstohavearestwhilethepassengerswatchthefilmorsnoozedreamingofarrivinginBeijinginthemorning.21.Whentheplaneisflying,thepassengers______whenseated.()A.arefreetotalkB.arefreetocomeintotheflightdeckC.areadvisedtofastentheirseatbeltsD.mustunfastentheseatbelts22.Thepassengercabinlayoutconsistsofthreesections.Theyarethefollowingexcept______.()A.thefirstclassB.thecockpitC.thebusinessclassD.theeconomyclass23.Duringtheflight,thecabinattendantsshoulddothefollowingexcept______.()A.collectthepassengers’passportsB.servethedrinksC.servethemealsD.giveoutheadsets24.Beforethemeal,thecabinattendantsshouldheat______intheovensinthegalley.()A.thechocolatemousseB.thesaladC.thechickenandbeefD.thesnack25.Duringthefilm,thecabinattendantswill______.()A.wakeupthepassengerssotheydon’tmissthefilmB.watchthefilmwiththepassengersC.haveachatinthecabinD.havearestinturnPART3ClozeTestDIRECTIONS:Inthispart,thewordsandphrasesaremissinginthefollowingparagraph.ChoosethemostappropriatewordsfromthefollowingFORM.（本大題共10小題，每小題2分，共20分）BeforeuntilvolumecomprisestransmittedNumberusinginstalledvideoconnectedThepassengeraddresssystemallowscabinannouncementstobemadetopassengersthroughloudspeakers.Itcanbeoperatedfromthecockpitorfromthecabin.Thepre-recordedannouncementandboardingmusicare26tothepassengersthroughthepassengeraddresssystem.Fiveminutes27boarding,cabinattendantschecktheboardingmusicforthecorrect28Themusicisplayed29fiveminutesbeforetake-offbutnotduringtheflights.Thepassengerentertainmentsystemtransmitspre-recordedaudioand30programstothepassengers.Thepassengerscanheartheaudioprogramsthroughtheheadsets31tothepassengercontrolunit.Thepassengerentertainmentsystem32audioreproducersandthepassengercontrolunit.Eachoftheaudioreproducersgivesa33ofdifferentmusicprogramsfromtapecassettesorcompactdisksby34thepassengerentertainmentsystemmusiccontroller.Thepassengercontrolunitis35onthearmrestofeachseat.PART4TranslationDIRECTIONS:Inthispart,therearetensentenceswritteninEnglish.TranslatethesesentencesintoChinese.EachofthesentencesisfollowedbyfourchoicesofsuggestedtranslationmarkedA,B,C,andD.Makethebestchoice.（本大題共10小題，每小題3分，共30分）36.Theymustprovideacourteousandefficientservicetothepassengers.()A.他們必須為乘客提供禮貌而高效的服務(wù)。B.他們必須為乘客提供熱情而高效的服務(wù)。C.他們必須為乘客提供熱情而真誠(chéng)的服務(wù)。D.他們必須為乘客提供禮貌而真誠(chéng)的服務(wù)。37.Pleaserefrainfromsmoking.()A.請(qǐng)遠(yuǎn)離煙霧。B.請(qǐng)繼續(xù)吸煙。C.請(qǐng)不要吸煙。D.請(qǐng)不要靠近吸煙區(qū)。38.Yourlifevestsarestowedunderyourseat,andthemagazinesareintheseatbackpockets.()A.氧氣面罩儲(chǔ)存在座位下方，雜志在椅背的袋子中。B.救生衣儲(chǔ)存在座位底下，雜志在椅背的袋子中。C.救生衣儲(chǔ)存在座位底下，報(bào)紙?jiān)诤蠓揭巫拥目诖?。D.氧氣面罩儲(chǔ)存在座位下方，報(bào)紙?jiān)诤蠓揭巫拥目诖小?9.Yourcarry-onluggagemustnotexceedtheregulatedweight.()A.托運(yùn)行李不得超過規(guī)定重量。B.托運(yùn)行李不得低于規(guī)定重量。C.隨身攜帶行李不得低于規(guī)定重量。D.隨身攜帶行李不得