2025/6/13IT職業(yè)英語0Listening1Kevin:Hello,thisisAdobeSystemsCustomerService.WhatcanIdoforyou?Customer:Hello,somethingiswrongwhenIstartthePhotoshopCS2programIjustbought.Itprompts“msvcrt11.dllcouldnotbefoundandreinstallingmightsolvetheproblem.”Kevin:Oh,youareprobablyusingplug-inforolderversionsofPhotoshopCS2.Customer:ThenwhatcanIdotosolvethisproblem?Kevin:Youcansolveitbyremovingalltheoriginalandthird-partyplug-insdesignedforolderversionsofPhotoshopCSfromthePlug-insfolder.2025/6/13IT職業(yè)英語1Customer:Sorry,Idon’tthinkIhavethisproblem.Iboughtyourlatestproduct,andthisismyfirsttimetoinstallit.Anyothersuggestions?Kevin:Inthatcase,youmusthaveselectedthecustomizedmode,haven’tyou?Customer:Oh,yes,Ihave.Kevin:Ifthisisyourfirsttimeusingthissoftware,wesuggestyouusethefullinstallationmodesothatallthedllscanbeinstalledtotheWindowssystemfolderandthenyouwillnothaveanymissingcomponents.Customer:OK,Igotit.Thanksforthehelp.Kevin:You’rewelcome.ThankyouforusingAdobeSystemsproductsandservices.Goodbye.2025/6/13IT職業(yè)英語2Listening2Kevin:Hello,AutodeskSupportCenter.CanIhelpyou?Customer: Hello,thisisJimmyspeaking.IamusingAutoCAD2007tohandleasophisticatedprojectblueprint.Iwanttodeleteanemptylayer,butitwon’twork.What’stheproblem?Kevin: youshouldbeabletodeleteanemptylayer.Isthereanyotherlayerthathasreferencestoit?Customer: Idon’tthinkso.2025/6/13IT職業(yè)英語3Kevin: well,ifyouaresurethatalltheobjectsandreferencesfromotherlayersareremoved,thislayerisprobablyfrozeninaAutoCADviewport.Unfreezeit,andyoucandeleteit.Customer:Ah,yes.Igotit.Thatwillsolvethepro