To（收件人欄） ——輸入收件人的電子郵箱地址Cc（courtesycopy抄送欄） ——輸入接受抄送文件的人的電

子郵箱地址，并且收件人知道此抄送信息。Bcc（blindcc密件抄送欄） ——輸入接受抄送文件的人的電

子郵箱地址，而其他收件人不知道此抄送信息。Subject（主題欄） ——輸入郵件的簡短文章概括介

紹。收件人能在其信箱中的件列表中清晰瀏覽此內(nèi)容。Messagetextarea（正文欄） ——輸入郵件文章內(nèi)容Attachments（附件欄） ——顯示郵件所附的文件SectionOneElectronicMailsEmailismadeupofthefollowingparts:Howtouseemailsefficiently?Writeaneye-catchingsubjectline.Makesureyoursubjectlinewillstandoutfromalonglistofsubjectlinesthatappearonthereader’sscreen.Ifyoursubjectlinedoesnotcatchthereader’sattention,yourfilemightnotevenbeopened.Previewkeycontentupfrontandlimityourdocumenttoonescreenifpossible.3.Emailreadersdonotlikebeingforcedtoscrollthroughseveralscreens.Presentyourmainpointsquickly,andpreviewtheremainingcontentsoreaderswillknowwhatiscoming.

4.Signalclearlytheendofyourmessage.Endmostdocumentsintwoclearways.First,concludewithabriefsummaryorreviewofthecontent.Youmightrestatearequestoradeadline,oryoumightevenlistagainthereasonsforyourrequest.Second,giveyourdocumentsaquickcomplimentaryclose–Sincerely,Thanks,SeeyouFriday,etc.,plusyourname.5.Sendacopy(“cc:”)ofane-mailonlywhenthepersoncopiedneedsorwantstheinformation

6.Includeacovermessageforalle-mailmessageswithattachments

(Attachedisacopyofbudgetproposalforyourreview.)

7.Setprioritiesforreadinge-mailbyskimmingsendernamesaswellaswhereyouappearina“cc:”addressline.

8.DonotwriteinALLUPPERCASELETTERSorinalllowercaseletters.Avoidusingemotionsinbusinessandprofessionale-mail.

9.Alwayssignthee-mailoruseasignatureblock(seebelow)orboth;doingsonotonlyispolitebutalsoavoidspossibleconfusion.

10.Whenreplyingeliminatealltheinformationthatisnotnecessary.Onlyleavethesectionsoftextthatarerelatedtoyourreply.Thiswillsaveyourreadertimewhenreadingyouremail.Salutation,Closings,andSignatureBlocks:Whene-mailfunctionsasatraditionalletter,usethestandardlettersalutation(DearMr.Smith)andclosing(Sincerely,orBestWishes);Whenyousende-mailtoindividualsorsmallgroupsinsideanorganization,youmayadoptamorepersonalgreeting(DearAnny,orDearMarketingColleagues);Whene-mailfunctionsasapersonalnotetoafriendorclosecolleague,youcanuseaninformalgreetingoronlyafirstname(Hi,Anny)andaclosing(Takecare);Becausee-maildoesnotprovideletterheadwithstandardaddressesandcontactinformation,manycompaniesandindividualwritersincludesignaturesblocksatthebottomoftheirmessage.Itwillsupplyinformationthatcompanyletterheadusuallyprovidessuchasthewriter’stitle,department,companynameandcontactNo..UsefulExpressions詢問情況1.Iwantyoutopassmealltheinformationyouhaveabout…2.Ishouldliketoknowexactlywhatactionhasbeentaken…3.Ishouldlikeyoutogivemearecordof…請求采取措施4.Canyoupleasearrangefor…?5.Pleasefindout…6.Couldyoupleaseensurethat…?7.Doyouthinkitwouldbepossibleto…?說明查詢的背景8.Ihaveinvestigated…asrequestedinyourmemoofOct.就查詢作出解釋9.Iamtold/informedthat…10.IunderstandthatMsAbidingwasunawareofthesituation.提供建議11.Canwegettogethersometimelaterthisweektodiscuss…12.WhataboutThursdayafternoonat2:30pm?13.Wereallyoughtto…14.Perhapsitwouldbeagoodideato…15.MayIsuggestthat…?SectionTwoFaxCommunicationsAfacsimilemachine,betterknownasa“faxmachine”,orsimplya“fax”,isaveryeffectiveandimportanttoolininstantbusinessandprivatecommunication.Thefaxusesthetelephonelines,andisaneasyandsafewaytotransmitbusinessandpersonallettersaswellasalltypesofdocumentsandprintedmattertoanotherfaxanywhereintheworldinminutes.Inmanysituations,e-mailcorrespondencehasreplacedfaxcommunication;however,faxesremainusefulasitcanprovideavisibleconfirmationofanauthorizedsignatureorwhenthedocumentsneedtobeviewedinitsoriginalform,itcangivetherecipientsahardcopy.

Agoodfaxisnodifferentfromawell-writtenletterexceptthatitissentbytelephonelineinsteadofanenvelope.FaxGuidelines:Sendpagesthatarecleanandlikelytobereadableaftertransmission.Oftenpageswithasmalltypeface,orhandwrittencommentswillnotbeveryreadablewhentheyarereceives,soyouneedtotakethefollowingsintoconsideration:

2.Besuretoincludeacoversheet,whichlists

3.Beawarethat,unlesstherecipienthashisorherownsecuredfaxmachine,yourconfidentialityisnoteasilyprotectedwhencommunicatingbyfax.Ifyourfaxissenttoamachineavailabletotheent