Unit5Unit5VocabularySynonymsandwordbuildingDiscussionJobsatisfaction

Listening

StaffsatisfactionsurveyReading

Perksthatwork

LanguageReview

Passives

Skills

Handlingdifficultsituations

Casestudy

OfficeattractionOVERVIEW

AWhichofthefollowingwouldmotivateyoutoworkharder?Chooseyourtopfiveandranktheminorderofpriority.Explainyourpriorities.bonusmoreresponsibilityworkingforasuccessfulcompanybiggersalarythreatofredundancy[r?‘d?nd(?)ns?]

裁員abetterworkingenvironmentcommission[k?‘m??(?)n]

傭金hard-workingbosspromotionopportunitiespraisegoodcolleaguesperksorfringe[fr?n(d)?]

附加的benefits

StartingUpBDiscussthesequestions.ArecentUSsurveyshowedchildrenpreferredparentstogooutandearnmoneyratherthanspendmoretimewiththem.Whatdoesthisshow,inyouropinion?2.Wouldyoupreferamaleorfemaleboss?Why?3.Forwhatreasonsmightyouchangejobs?Howoftenwouldyouexpecttodosoinyourlifetime?Ischangingjobsoftenasignofsuccessinyourculture?

StartingUpAMatchtheitemswhicharesimilarinmeaning.bureaucracyautonomyburnoutpayappraisalperksgoldenhandshakeassessmentremuneration酬勞fringebenefitsseverancepackageindependencebreakdownredtape官僚習(xí)氣

VocabularySynonymsandwordbuildingbureaucracy[,bj?(?)‘r?kr?s?]n.官僚機構(gòu)appraisal[?‘pre?z(?)ln.評價severance['sev(?)r(?)ns]packagen.解雇賠償金，遣散費BCompletethesentenceswithwordsorphrasesfromExerciseA.Mostpeopleliketohavecontrolovertheirworkandthereforeput_________nearthetopoftheirlistofmotivatingfactors.2.Dealingwith____________isaverytime-consuming,demotivatingproblemwhichaffectslargebusinessesandorganisations.3.Overworkcanleadto________ifnotspottedearly.4.Manyjobsatisfactionstudies,perhapssurprisingly,havefoundthatoften______isnotthemostmotivatingfactor.5.Offering_____ratherthanasalaryincreasecanbeawayofretainingemployeesintraditionallyhighstaffturnoverindustries.6.Hereceivedaverygenerous________________whenheleftthecompany.7.Onewayformanagerstomonitoranddevelopstaffandloyaltyisbyusing________interviews.Synonymsandwordbuilding

Vocabularyautonomybureaucracyburnoutpaygoldenhandshakeperksappraisalretainverb.[r?‘te?n]保持，保留CCompleteeachsentencewiththecorrectformofthewordinbold.Sometimesyouwillneedtouseanegativeform.1satisfyThesurveyshowedthatstaffworkingflexiblehoursweremore______withtheirjobsthanthoseworkingfixedhours.b)Lowpayandpoorworkingconditionscreate_________workers.c)SmallEuropeancompaniesaretopofjob_________leaguetables.2motivateWhatarethestrongest__________factorsinpeople’slives?Workersbecome__________iftheyworklonghoursforlowpay.Whatwasyour___________forbecomingasalesperson?3frustrateYoucouldseethe__________buildingupintheworkforce.Ifindtalkingtohim__________becauseheneverlistens.Ifeltso__________withtheirattitudethatIdecidedtoresign.satisfieddissatisfiedsatisfactionmotivatingdemotivatedmotivationfrustrationfrustratingfrustrated

VocabularySynonymsandwordbuildingWhatdoyoufindsatisfyingandfrustratingaboutyourworkorstudies?2.Whoorwhatinspiresyouatwork?3.Howtruedoyouthinkthefollowingstatementsare?a)Thereisnosuchthingascompanyloyaltythesedays.b)Truefulfillmentcanonlycomewithajobyoulove.c)Youshouldworktolivenotlivetowork.

DiscussionJobsatisfactionAHelenTuckerisHumanResourcesDirectoratProcterandGamble.Eachyear,thecompanyconductsasurveythroughouttheirorganisationtofindouthowsatisfiedtheirstaffareintheirjobs.Writedownfivequestionsthatyouthinkwillappearinthesurvey.B5.1Listentothefirstpartoftheinterview.WhichofyourquestionsdoesHelenTuckermention?C5.1

Listentothefirstpartagain.Notedownallquestionsinthesurvey.Compareyouranswerswithothermembersofyourgroup.Staffsatisfactionsurvey

Listening5.1MP3D5.2

Listentothesecondpartoftheinterviewandanswerthesequestions.Whatthreewayshavejobprioritieschangedinrecentyears?WhatexamplesdoesHelenTuckergiveofflexibleworkingprogrammers?Apartfromflexibleworkingconditions,whatotherfactorsmightpersuadepeopletojoinProcterandGamble?WhydidProcterandGambleintroduceacarsharescheme?

ListeningStaffsatisfactionsurvey5.2MP3

ListeningStaffsatisfactionsurveyAnswers:Somepeoplewantareducedworkschedule.Somewanttoworkfromhomeinsteadofcommutingtotheoffice.Somewanttoworkhardbutwouldliketohaveenoughenergylefttoenjoyasociallifeandtocontributetotheircommunitiesintheirsparetime.2.part-timeworkerformotherscomingbackfrommaternityleaveandalsoforjuniorandseniormanagerswhowanttoundertakesomechildcareduties;flexibleworkinghourstoallowpeopletocopewithemergenciesandlookafterrelatives,childrenorpets.3.Theethicalstandardsofthecompanyandthecompany’spolicyonenvironmentalissues.4.Toreducepollutionandtoreducetrafficinthelocalarea.

AWhatkindofperkswouldyouliketohavewhenjoininganewcompany?BInwhichlinesaretheseideasmentioned?moneyisalessimportantmotivatorthanacaringcompanygivingemployeesmorechoicehowtheyorganisetheirtimeawayfromworkthedisadvantagesofofferingperkscreatinganatmosphereandculturewhichemployeesfeeltheybelongtoexamplesofup-marketperksofferedbytechnologycompaniestheincreasedbenefitsbeingofferedtoemployeesPerksthatwork

ReadingLines88to93Lines94to107Lines36to55Lines58to83Lines24to32Lines9to14CLookinthearticletocompletethesewordpartnerships.personal_______5.common______financial_______6.social___________top_________7.corporate______general______8.employee______DCompletethesesentenceswithwordpartnershipsfromExerciseC.Hehasresignedafterhavingalotof_____________thisyear.Buildingup______________isimportantwithunemploymentatarecordlow.Our______________isinchargeofrunningthecompanyandformakingjointstrategicdecisionswiththeCEO.problemsplanningperformersmanagersenseresponsibilitycultureloyaltypersonalproblemsemployeeloyaltygeneralmanager

ReadingPerksthatwork4.ThenewCEOtransformedthebureaucratic____________toprofit-mindedentrepreneurship.5.Companieswhopollutetheenvironmentareignoringtheirethicaland_________________.6.The______________shouldgetthebiggestbonuses.7.Weneedtouselogicand____________notouremotionstomakethisdecision.EDiscussthesestatements.Companiesshouldbefullyinvolvedinthelivesoftheiremployees.‘Sickdays’areaperk.Apayriseisbetterthanajobinacaringcompany.corporatesocialresponsibilitytopperformerscommonsense

ReadingPerksthatworkculture

LanguagereviewPassives

Weusethepassivewhenwearenotinterestedinwhoperformsanactionoritisnotnecessarytoknow:Theproducthasbeenwithdrawn.Weoftenuseittodescribeprocessesandproceduresbecausewearemoreinterestedintheprocessitselfthanwhocarriesitout:Inthefinalstageofmanufacture,thepillsarepackagedandwrapped.Weusethepassivetowriteinamoreformalstylebecauseitislesspersonalthantheactive.Itisoftenusedinreports,minutesandbusinesscorrespondence:Itwasagreedthatthebudgetwouldbereviewedatthenextboardmeeting.Page132

LanguagereviewPassives

PresentsimplePastsimplePresentperfectPastperfectPresentcontinuousFuturesimpleModalverbswithpassivesPassiveinfinitivesThereportsayssupervisorsshouldbetrainedtomanagetelecommutersandshoulddefinethehoursandtasksexpectedofthem.Thoseleasthappywiththeirwork/lifebalanceweretheoneswhofelttheyhadbeenforcedtochoosebetweenworkandhome.CampaignersforpaternityleavesayitisparticularlyneededintheUKwheremenworkthelongesthoursintheEU.Half-termisbeingseenasanincreasinglyattractivebreakbyworkingparentsintheirlate30sandearly40s.Asurveyofworkersin13industrialisedcountriesfoundthedesireforadecentwork/lifebalancewasratedmorehighlythanagoodsalary.Itusedtobearguedthatwomenhadnotachievedpayequalitybecausediscriminationkepttheminmorejuniorjobs.Effortstoencouragemorewomentoreturntoworkafterhavingchildrenwillbehamperedifemployersforcestafftosticktorigidhoursandlimittheirtimeoff.Somesmallerbusinesseshavebeenfoundedontheprinciplethatwork/lifebalancemakescommercialsuccess.

LanguagereviewPassives

BCompletetheextractbelowwithpassiveformsoftheverbsinbrackets.Severalsurveys1.__________________(conduct)recentlyconcerningtherelationshipbetweenworkandplay.Accordingtopsychologists,activitiesaremorelikelyto2.____________(perceive)asplay-andthereforeattractive-ratherthanwork-andthereforeunattractive-ifthey3.____________(enter)intovoluntarily.Inoneexperiment,forexample,volunteers4.____________(give)aproblem-solvinggametoperform:some5.____________(pay)toperformthegameandsomewerenot.Thosewho6.____________(pay)spentlessfreetimeperformingthanthoseforwhomtheonlymotivationwasthepleasureofthegame.Thus,motivationtoplayspringsfromwithinandthereadinesstoperformactivities7.____________(reduce)byexternalrewards.havebeenconductedbeperceivedareenteredweregivenwerepaidwerepaidisreduced

LanguagereviewPassives

CReadthenotesforfoursectionsofareportonaproposedEmployeeIncentiveScheme.Thenwritesentences,usingthepassive,toincludeinthereport.Forexample,questionnairesweredistributedtoalldepartments.PROCEDUREDistributequestionnaires:alldeptsInterviewmanagersCanvasssampleofworkersPRESENTPROBLEMSNotconsultstaffNotallowflexitimeMEASURESTOIMPROVEJOBSATISFACTIONSINCEMARCHConsultstaffproperlyCarryoutresearchintoflexitimeINCENTIVERECOMMENDATIONSIntroducenewschemefrom1NOVAdoptsystemofteambonusesCarryoutfurtherresearchintoshareoptionschemePROCEDUREQuestionnairesweredistributedtoalldepartments.Allmanagerswereinterviewed.Asampleofworkerswascanvassed.PRESENTPROBLEMSStaffarenotbeingconsulted.Flexitimeisnotbeingallowed.MEASURESTOIMPROVEJOBSATISFACTIONSINCEMARCHStaffhavebeenconsultedproperly.Researchintoflexitimehasbeencarriedout.INCENTIVERECOMMENDATIONSAnewschemeshouldbeintroducedfrom1Nov.Asystemofteambonusesshouldbeadopted.Furtherresearchshouldbecarriedoutintoashareoptionscheme.

LanguagereviewPassives

Asampleanswerisasbelow.

SkillsHandlingdifficultsituationsAForeachsituations1-8chooseanappripriateresponsea)h).Someoneasksaboutacolleaguewho’sbeenfired.2.Youareinvitedouttodinnerwhenyoudon’treallywanttogo.3.Acolleaguetellsyousomeverybadnewsaboutthemselves.4.Youarrivelateforameeting.5.Yourecognizesomeonebutyoucan’trecalltheirname.6.Youwanttoendaconversationatabusinessreception.7.Youwantsomeonetostopsmokinginano-smokingarea.8.Youspillcoffeeoveraclient’sdeskatameeting.‘Excuseme.I’mafraidsmokingisn’tallowedhere.’b)‘I’msorrybutthere’ssomeoneovertherethatIhavetotalkto.’c)“Howclumsyofme.I’mreallysorry.’d)‘I’mterriblysorrytohearthat.’e)‘I’msosorry.Thetrafficwasanightmare.’f)‘Iknowwe’vemetbeforebutI’mafraidIcan’trememberthename.’g)‘That’sreallykindofyoubutI’mexhaustedaftertheflight.h)‘I’mafraidheleftthecompanylastmonth.’

SkillsHandlingdifficultsituationsB5.3Listenagain.AddoneexpressionfromeachconversationunderanappropriateheadingintheUsefullanguagebox.Saying‘no’politelyShowingsympathyApologisingEndingaconversationC5.3

Listentothesefourconversations.Ineachcase,matchwhatthesecondspeakersaystooneoftheseheadings.5.3MP3

Saying‘no’politelyI’msorry,Ireallycan’t.ShowingsympathyIknowwhatyoumean.You’renottheonlyonewhofeelslikethat.ApologisingI’mreallysorry.We’regoingtohaveto…EndingaconversationCouldwetalkaboutthislater?

SkillsHandlingdifficultsituationsDDiscusswhatyouwoulddoandsayinthesedifficultsituations.Yourcolleagueappliedforapromotionbutdidn’tgetit.Youinviteaclientforamealandtheyaskiftheycanbringafriend.Youseethisasabusinessratherthanasocialoccasion.3.You’restayingatahotelthatyourhostispayingfor.Itisnotverycomfortableandyouwouldliketomove.That’sreallybadluck.Iknowhowyoumustfeel.Iwasthinkingthatitwouldbegoodtohaveachancetotalkaboutthecontractoverdinner.3.Ihopeyoudon’tmindmesayingthis,butactuallyit’snotverycomfortable.Woulditbepossibletomove?CASESTUDYReadthebackgroundsectiononpage44andcompletethetablebelow.WorkingatmospherepreferredbyKarlJansen,MDStaffrulebookCompanycultureWorkinghoursCompetitionwithothercompaniesanditseffectCloserelationshipsbetweenmembersofstaffOfficeattractionCASESTUDYReadthebackgroundsectiononpage44andcompletethetablebelow.WorkingatmospherepreferredbyKarlJansen,MDrelaxedStaffrulebookslimCompanyculturecasual,maybetoocasualWorkinghourslongCompetitionwithothercompaniesanditseffectfierce,causingstressamongemployeesCloserelationshipsbetweenmembersofstaffincreasinglycommonOfficeattractionCASESTUDYReadtheemailonpage44andwritethepointsonthetablebelow.SubjectMainpointResultofthreerecentrelationshipsNamesofthoseinvolvedandnatureofproblemOfficeattractionCASESTUDYReadtheemailonpage44andwritethepointsonthetablebelow.SubjectPolicyonofficerelationshipsMainpointKJ’sconcernaboutrelationshipsbetweenmembersofstaffResultofthreerecentrelationshipsDamagedperformanceofthoseconcernedaswellasthatofcollea