高分寫作第12講投訴信

A.應(yīng)用文1.投訴信的基本結(jié)構(gòu)投訴信是指人們在遇到一些不文明現(xiàn)象、所購商品質(zhì)量差、售后服務(wù)不滿意等情況下試圖解決問題時寫的信件。在語言方面，要注意把握分寸、公正客觀。內(nèi)容通常包括：開篇表明寫信目的、投訴的內(nèi)容；正文寫明投訴的具體原因、事情的經(jīng)過及產(chǎn)生的后果；結(jié)尾提出解決的方案。2.常用表達開頭語：(1)I'mwritingtocomplainabout…我寫信是投訴關(guān)于……(2)I'mwritingtoexpressmydissatisfactionwith…我寫信是想表達我對……的不滿。正文：(1)TherearesomemainreasonswhyI'mnotcontentwith…Firstly,…What'sworse,…Eventually,…我對……不滿意有一些主要原因。首先，……更糟糕的是，……最后，……(2)Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchamatter/anincidenthappeningagain.我真誠地希望你能認真調(diào)查這件事情，并且采取恰當?shù)拇胧┓乐诡愃剖录俅伟l(fā)生。(3)Therefore,IhopetochangeitforanewoneorIdeclarearefund.因此，我希望換一個新的或者申請退款。結(jié)束語：(1)Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.你若能盡快采取措施處理這個問題，我將感激不盡。(2)ThankyouforyourconsiderationandIamlookingforwardtoyourreply.謝謝你的理解，期盼收到你的回信。典例體驗(2025·廣東江門)假定你是李華，在一家海外網(wǎng)店購買了一個多功能電子詞典筆(e-dictionarypen)，可拍照查詞，也可語音識別。用了一段時間后，你發(fā)現(xiàn)質(zhì)量問題，與店員理論，其服務(wù)態(tài)度不好，因此你決定給網(wǎng)店經(jīng)理寫一封投訴信，內(nèi)容包括：1.反映存在問題；2.提出解決方案。注意：寫作詞數(shù)應(yīng)為80個左右。寫作指導(dǎo)體裁投訴信時態(tài)一般現(xiàn)在時主題產(chǎn)品質(zhì)量問題人稱第一人稱結(jié)構(gòu)第一段：表明寫信目的第二段：反映存在問題并提出解決方案第三段：期待回復(fù)核心詞匯1.抱怨

____________________2.正常工作

v.功能n. ____________________3.語音識別系統(tǒng)

____________________4.令人不快的體驗

____________________5.退(款)v. ____________________6.全體職工

n. ____________________complainaboutfunctionvoicerecognitionsystemanunfavorableexperiencerefundstaff核心要點的不同表達1.一周前，我在你的店里買了一支電子詞典筆?，F(xiàn)在我寫信是為了投訴我在使用它時遇到的一些問題。(comeacross)____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Oneweekago,Iboughtane-dictionarypenatyourstore.NowIamwritingtocomplainaboutsomeproblemsIcameacrosswhenusingit./Havingboughtane-dictionarypenatyourstoreoneweekago,nowIamwritingtocomplainaboutsomeproblemsIcameacrosswhenusingit.2.更糟糕的是，語音識別系統(tǒng)經(jīng)常不能正確識別我的聲音，這增加了使用它的令人不快的體驗。(fail)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________What'sworse,thevoicerecognitionsystemoftenfailstorecognizemyvoicecorrectly,addingtotheunfavorableexperienceinusingit./What'sworse,thevoicerecognitionsystemoftenfailstorecognizemyvoicecorrectly,whichaddedtotheunfavorableexperienceinusingit.3.令人驚訝的是，你們的員工粗魯?shù)鼐芙^了我的要求，甚至否認你們的產(chǎn)品質(zhì)量差。(turndown,deny)___________________________________________________________________________________________________________________________________________________________________________________________________Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofyourproduct./Surprisingly,yourstaffnotonlyturneddownmyrequestrudely,butalsodeniedthepoorqualityofyourproduct.小試牛刀DearManager,________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely,

LiHuaOnepossibleversion：DearManager,Oneweekago,Iboughtane-dictionarypenatyourstore.NowI'mwritingtocomplainaboutsomeproblemsIcameacrosswhenusingit.Firstofall,thecameradoesn'tfunctionwell.Thetakenpicturesareoftenblurry.What'sworse,thevoicerecognitionsystemoftenfailstorecognizemyvoicecorrectly,addingtotheunfavorableexperienceinusingit.Itriedtocontactyourcustomerservicetorequireareplacement.Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofyourproduct.Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Meanwhile,I'dliketoappealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.Sincerely, LiHua(2025·福建寧德)假定你是李華，你去英國旅游時在某餐廳就餐，對該餐廳的服務(wù)不滿意。請你根據(jù)以下內(nèi)容給餐廳的經(jīng)理寫一封投訴信，內(nèi)容包括：1.投訴內(nèi)容(食物不新鮮，服務(wù)態(tài)度不好等)；2.希望得到妥善的處理。注意：寫作詞數(shù)應(yīng)為80個左右。DearSirorMadam,__________________________________________________________________________________________________________________________________ Yours, LiHuaOnepossibleversion：DearSirorMadam,I'mLiHua,oneofyourcustomers,writingtomakeacomplaintaboutthepoorserviceofyourrestaurant.LastFriday,whendininginyourrestaurant,Ifoundthefoodnotfresh,whichwassoupsetting.WhatannoyedmemostwasthatwhenIexplainedittothewaitress,insteadofhelpingmesolvetheproblem,sheshoutedatmerudely.Therefore,I'dlikeyoutoinvestigatethem