酒店情境英語情境三：客房任務(wù)二：突發(fā)狀況處理子任務(wù)：客房維修服務(wù)Contents01/Objectives02/Procedure05/SituationalConversation04/UsefulSentences03/VocabularyObjectives01Afterwefinishthisunit,youareenabledto:ObjectivesTobefamiliarwiththemaintenanceserviceinahotelandknowhowtoofferagoodmaintenanceserviceGaintheprocedureofmaintenanceserviceTohandlethesentencesandvocabulariesaboutmaintenanceProcedure02WorkingProcedureAskthemaninthemaintenancedepartmenttosolvetheproblem.Getthecomplainabouttheproblemsintheroom.Iftheproblemisserious,asktheguesttochangeanotherroom.Solvetheproblemsandasktheguesttotryitagian.Tipsforthemaintenanceservice：1.Whenyouneedtomovetheguestitemsinmaintenanceandrepair,youshouldgettheagreementfromtheguestsandaskheorhertodoitbyhimself/herself.2.Whenthedamageisserious,explainthesituationtotheguestandaskhim/hertochangeanotherroom.3.Lettheguesttrythethingrepairedout.Vocabulary03VocabularyStudyrepair/fixv.維修partn.零件plumbern.水管工carpentern.木匠engineeringdepartment工程部checkv.檢查brokenadj.壞掉了beleaking漏水bestuck卡住了bestoppedup堵住了VocabularyStudyoverflowv.溢出，淹沒clogv.阻礙sink.浴盆beepn.滴滴聲bulbn.燈泡heatingsystem供暖措施socketn.插座wobblyadj.搖擺的，不穩(wěn)定的electriciann.電工maintenancen.維修VocabularyStudydamagen.損害，傷害inspectionn.檢查，視察electricityn.電流，電steamn.蒸汽，水汽furnituren.家具，設(shè)備tapn.水龍頭fridgen.電冰箱thoroughadj.十分的，徹底的periodicallyadv.周期性地，定時(shí)性地UsefulSentences04UsefulExpression1.Goodevening.Didyouringforservice?whatcanIdoforyou?晚上好。您打電話要求服務(wù)了嗎？我能為您做些什么？2.Thelightintheroomistoodim.Pleasegetmeabrighterone.

房間的燈太暗了，請(qǐng)給我換一個(gè)亮點(diǎn)的。3.DoyoumindifImoveyourthings?您介意我挪動(dòng)一下您的東西嗎？4.Ifyourneedanyotherthings,pleaseletusknow.如果您需要其他什么東西，請(qǐng)與我們聯(lián)系。5.Excuseme,whatcanIdoforyou?打擾了，我能為您做什么？6.Thetoiletwillnotflush/isstoppedup/isoverflowing.馬桶不能沖水/被堵了/溢水了。UsefulExpression7.Hereistheblanketandhotwatertoo.AnythingelseIcandoforyou?

這是給您的毛毯，還有開水，您還需要我為您做點(diǎn)什么？8.Housekeeping,canIhelpyou?客房部，有什么可以幫您嗎？9.Wewillsendsomeonetorepairitimmediately.我們馬上派人來修。10.Whatisyourroomnumber?請(qǐng)問您的房號(hào)？11.RoomMaintenance,mayIcomein?客房維修，我可以進(jìn)來嗎？12.Letmesee,thetoiletisclogged.讓我看看，馬桶堵了。13.It’sallrightnow,youmaytryit.現(xiàn)在好了，您可以試試。14.Thewatertapdrippedallnightlong.Icanhardlysleep.

水滴了一整夜，我?guī)缀跻灰箾]睡。UsefulExpression15.Iwillbebacksoonwithanewpart.我去拿一個(gè)零件馬上回來。16.I'llsendaroomattendant/repairman/electrician/plumber/engineer/...toyourroomrightaway.我馬上派一個(gè)客房服務(wù)人員/維修人員/電工/水管工/工程師/...到您房間去。17.I’mverysorryaboutthenoise,sir.Wewillcheckintoit.

對(duì)不起先生，噪音吵到您了，我們馬上調(diào)查是怎么回事。18.What’sthematter,sir?怎么了，先生？19.What’swrongwiththetoilet?衛(wèi)生間出什么毛病了？20.Isthereanythingtoberepaired?有哪里需要維修？21.Thetoiletisclogged./Thetoiletdoesn’tflushwell.馬桶堵了。/馬桶下水不暢。22.Thedrainageofthebathtubisclogged.浴缸堵了。UsefulExpression23.Thereisnohotwater/coldwater.沒熱水／冷水了。24.Thereislittlewaterfromtheshowerhead.花灑/淋浴頭不出水。25.Thetowelholderdropped.Thescrewisloose.毛巾架掉了。螺絲釘松動(dòng)了。26.Thetelephonehasnovoice.電話沒聲音。27.Sorry,sir.Weneedsometimetorepairit.Wouldyouliketorepairitnoworrepairitafteryououtorchangeanotherroomforyou?

對(duì)不起，先生。排除這個(gè)故障需要較長(zhǎng)時(shí)間，您看是現(xiàn)在維修還是等您出去后再維修，或者是需要換房呢？SituationalConversation05BelowisaMaintenanceRecordthattheroomcenterclerkkeeps.MakeupaconversationwiththeinformationontheRecordandtheusefulexpressionsinthebox,andthenactinoutinpairs.Clerk(C):Goodmorning.RoomCenter.HowmayIhelpyou?Guest(G):Goodmorning.ThisisRobertSmithcallingfromroom912.Somethinghasgonewrongwithmyair-conditioner.C:Whatseemstobetheproblem,sir?G:There'snocoolaircomingoutoftheair-conditioner.C:I'mverysorrytohearthat.G:What'smore,thelampdoesn'twork.C:I'mterriblysorrytohearthat.I'llhavesomeonelookintoitimmediatley.AnythingelseIcandoforyousir?G:Yes.Thebathtubinthebathroomiscloggedup.Ican'tuseit.C:Iapologizefortheinvonvenience.I'llsendaplumbertoseetoitinnotime.MayIhaveyournameandroomnumberagaini?G:I'mRobertSmithfromroom912.Whenwillyoufixtheproblems?It'sratherannoyingtostayinsucharoom.C:I'msorry.Theelectricianandplumberwillcomeupinabouttenminutes.Pleasewaitforawhile.Pleaseacceptmmysincereapology,andIassureyouthatthiswillneverhappenagain.視頻版權(quán)所有：黎明職業(yè)大學(xué)SituationalConversationDialogue1TheTVIsNotWorkingProperly(A:WorkerB:Guest)A:MaintenanceDepartment.MayIcomein?B:Comeinplease.A:Didyoucallus?B:Yes,theTVisnotworkingproperly.A:What’stheproblem?B:Thepictureiswobbly.SituationalConversationA:I’msorry.Letmehavealook...EverythingisOKnow.IsthereanythingelseIcandoforyou?B:Theremotecontroldoesn’twork.IturnedontheTV,butIcan’tchangethechannel.A:Ithinkthebatteriesshouldbechanged.Letmereplacethemwithnewones.Now,it’sworking.B:That’sgood.A:Ifyouhaveanyproblems,justcallus.B:OK.Thankyou.SituationalConversationDialogue2Thereissomethingwrongwiththetoilet.(G:GuestA:HotelClerkAB:HotelClerk)A:Housekeeping.WhatcanIdoforyou?G:Yes,thereseemstobesomethingwrongwiththetoilet.A:Iamsorrytohearthat.We'llhavesomeonetofixitforyourightaway.What'syourroomnumber,please?G:3103.A:3103.Mr.Smith,amIright?Don'tworry.Ourworkerwillarriveinamoment.G:Right,thankyou.(Threeminuteslater,thereisaknockonthedoor.)SituationalConversationB:MayIcomein?G:Comein.B:Thetoiletisnotworkingwell,isit,Mr.Smith?G:No,itisn't.Thetoiletdoesn'tflush.B:Letmesee.Oh,it'sclogged...It'sallrightnow.Youmaytryit.G:Yes,it'sworkingnow.Thankyou.B:You'rewelcome.Anythingelse?G:Thewatertapdripsallnightlong.Icanhardlysleep.B:I'mverysorry,sir.Somepartneedstobereplaced.Iwillbebacksoon.SituationalConversationDialogue3I'mafraidthattheairconditioninginyourroomneedsrepiaring.(C：ClerkB:Mr.BlackG:Mr.Gordon)C:Goodmorning.MayIspeaktoMr.Gordon,please?B:Holdtheline,please.I'llgethimforyou.G:Hello,Gordonspeaking.C:Goodmorning,Mr.Gordon.ThisistheFrontDes