地鐵車站電扶梯客傷事件應(yīng)急處置EmergencyHandlingofPassengerInjuryIncidentsonEscalatorsinSubwayStations地鐵車站電扶梯客傷事件應(yīng)急處置EmergencyHandlingofPassengerInjuryIncidentsonEscalatorsinSubwayStations主講教師：馬丹Lecturer:MaDan電扶梯客傷事件PassengerInjuryIncidentsonEscalators地鐵車站電扶梯客傷事件應(yīng)急處置EmergencyHandlingofPassengerInjuryIncidentsonEscalatorsinSubwayStations主講教師：馬丹Lecturer:MaDan如何進行應(yīng)急處置呢？Howtocarryoutemergencyhandling?案例導(dǎo)入CaseIntroduction崗位職責(zé)ResponsibilitiesofthePost崗位職責(zé)ResponsibilitiesofthePost要處理客傷事故，需要各個崗位協(xié)同配合，因此先明確客傷事故中各崗位的職責(zé)分工。Tohandlepassengerinjuryaccidents,coordinatedcooperationamongvariouspositionsisrequired.Therefore,weshouldfirstclarifythedivisionofresponsibilitiesforeachpositioninpassengerinjuryaccidents.地鐵車站電扶梯客傷事件應(yīng)急處置EmergencyHandlingofPassengerInjuryIncidentsonEscalatorsinSubwayStationsInformationReceiptandReporting信息接報351246前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue恢復(fù)運營ResumptionofOperationLedgerFilling填寫臺賬客傷處置流程六步曲Six-StepProcessforPassengerInjuryDisposal調(diào)查取證InvestigationandEvidenceCollection地鐵車站電扶梯客傷事件應(yīng)急處置EmergencyHandlingofPassengerInjuryIncidentsonEscalatorsinSubwayStations應(yīng)急處置流程ResponsibilitiesofthePost關(guān)停設(shè)備ShutDowntheEquipment應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog廳巡崗：發(fā)現(xiàn)客傷情況后立即按壓自動扶梯緊停按鈕，關(guān)停自動扶梯。Tohandlepassengerinjuryaccidents,coordinatedcooperationamongvariouspositionsisrequired.Therefore,weshouldfirstclarifythedivisionofresponsibilitiesforeachpositioninpassengerinjuryaccidents.信息匯報InformationReporting應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog廳巡崗：車控室，某月某日某時某分，佛子嶺站下行站臺7號自動扶梯處，有乘客突然摔傷，請立即安排人員前往處理。HallPatrolStaff[StationAttendant]:Controlroom,ataspecifictimeonspecificdate,twopassengerssuddenlyfellandgotinjuredatescalatorNo.7onthedown-boundplatformofFozilingStation.Pleasearrangepersonneltocomeandhandleitimmediately.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog監(jiān)控現(xiàn)場情況Monitorthescenesituation行車值班員：需要播放引導(dǎo)廣播，并通過CCTV監(jiān)控現(xiàn)場情況。TrainOperationsDutyOfficer:PlayguidingannouncementsandmonitorthescenesituationthroughCCTV.TrainOperationsDutyOfficer行車值班員應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog趕赴現(xiàn)場急救RushtotheSceneforFirstAidStationSupervisoronDuty值班站長值班站長：攜帶急救箱2分鐘之內(nèi)趕至現(xiàn)場，救助傷員。StationSupervisoronDuty:Grabthefirst-aidkitandreachthescenewithintwominutestoprovideaidtotheinjured.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog趕赴現(xiàn)場急救RushtotheSceneforFirstAidPassengerServiceDutyOfficer客運值班員客運值班員：攜帶相機、錄音筆等備品，趕至現(xiàn)場，協(xié)助值班站長救助傷員。PassengerServiceDutyOfficer:Takeequipmentlikeacameraandavoicerecorderandhurrytothescenetoassistthestationsupervisorondutyinrescuingtheinjured.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog尋找目擊證人LookforEyewitnesses站務(wù)員：請現(xiàn)場乘客協(xié)助將受傷乘客抬至安全區(qū)域并做好安撫，挽留2名以上目擊證人，疏散圍觀乘客。維持現(xiàn)場秩序。StationAttendant:Requestpassengersatthescenetohelpcarrytheinjuredpassengerstoasafearea,offercomfort,detainmorethantwoeyewitnesses,disperseonlookers,andmaintainon-siteorder.客傷判斷和請求支援AssessmentofPassengerInjuriesandRequestforSupport值班站長：根據(jù)傷員情況判斷是否安排行值撥打120和請求支援。StationSupervisoronDuty:JudgewhethertoasktheStationOperatoronDutytocall120andrequestsupportaccordingtotheconditionoftheinjured.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog客傷判斷和請求支援AssessmentofPassengerInjuriesandRequestforSupport行車值班員：請做好信息傳遞。StationOperatoronDuty:Pleaseensuresmoothinformationtransfer.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog安撫乘客和救護傷員ComfortPassengersandRescuetheInjured值班站長：對傷員進行簡單消毒、包扎，做好安撫。StationSupervisoronDuty:Conductsimpledisinfectionandbandagingfortheinjured,andoffercomfort.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog安撫乘客和救護傷員ComfortPassengersandRescuetheInjured客運值班員、站臺崗：協(xié)助值班站長維持現(xiàn)場秩序，并配合做好與120交接救助準(zhǔn)備。PassengerServiceSupervisoronDuty,PlatformStaff:Assistthestationsupervisorondutyinmaintainingon-siteorder,andgetpreparedforthehandoverwiththe120emergencyservice.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog注意Attention全景照片采集要點Keycollectionpointsforpanoramicphotos局部照片采集要點Keycollectionpointsforclose-upphotos應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog警示標(biāo)識；帶現(xiàn)場環(huán)境、傷者、隨身攜帶大件行李及警示標(biāo)識的全景照片。Warningsigns;panoramicphotosshowingtheon-siteenvironment,theinjuredperson,largecarry-onluggage,andwarningsigns.注意Attention救治行為；受傷部位的局部照片。Rescueactions;close-upphotosoftheinjuredpart.全景照片采集要點Keycollectionpointsforpanoramicphotos局部照片采集要點Keycollectionpointsforclose-upphotos應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog值班站長：與搶修人員確認設(shè)備無故障或故障修復(fù)后，下達恢復(fù)正常運營命令。Thestationsupervisoronduty:Confirmwiththerepairpersonnelthattheequipmentisfreeoffaultsorhasbeenrepaired,andthenissueanordertoresumenormaloperation.廳巡崗：開啟扶梯，恢復(fù)正常工作。Staffonhallpatrol:Starttheescalatortoresumenormaloperation.行車值班員：報行調(diào)、站長客傷事件處理完畢。StationOperatoronDuty:Reporttothetrafficcontrollerandstationmasterthatthehandlingofthepassengerinjuryincidenthasbeencompleted.其他人員：恢復(fù)正常工作。Otherpersonnel:Resumenormalwork.應(yīng)急處置流程ResponsibilitiesofthePost信息接報InformationReceiptandReporting前期準(zhǔn)備PreliminaryPreparation現(xiàn)場救助On-siteRescue調(diào)查取證InvestigationandEvidenceCollection恢復(fù)運營ResumeOperation填寫臺賬FillintheLog值班站長：開啟扶梯、恢復(fù)正常運營。StationSupervisoronDuty:Starttheescalatorandresumenormaloperation.廳巡崗：開啟自動扶梯。HallPatrolStaff:Starttheescalator.行車值班員：行調(diào)，客傷事故處置完畢。TrainOperationsDutyOfficer:TrafficController,thepassengerinjuryaccidenthasbeendisposedof.應(yīng)急處置流程ResponsibilitiesofthePost注：客傷事故處理登記表記錄要點。Attention:KeypointsforrecordinginthePassengerInjuryAccidentHandlingRegistrationForm.填寫個人信息Fillinpersonalinforma