WorkplaceCommunicationUnit1英語(yǔ)5職業(yè)模塊制作：魏巍

審核：張俊Aftercompletingthisunit,youwillbeableto:UnderstandtheimportanceofclearcommunicationOfferpositiveandconstructivefeedbackWriteaspeechonimprovingcommunicationSuggesthowtocommunicateclearlyDevelopadetail-orientedworkapproachLearningObjectivesCONTENTS01/Warm-Up02/Reading03/GrammarandUsage04/IntegratedSkills

05/ExtendedReading06/Real-LifeActivity07/Self-Assessment08/WordsandExpressionsPART01Warm-UpReadthefollowinglistanddecidewhichsuggestionsareeffectiveinimprovingworkplacecommunication.1?Maintaineyecontact.?Listenandunderstandeachother.?Useclearandsimplelanguage.?Communicateyourgoalsclearly.?Usenegativelanguage.?Createawarmatmosphere.?Expressyourneedsproperly.?Putyourphoneawayduringmeetings.?Complainaboutyourjob.?Besincereandtruthful.?Mindyourbodylanguage.?Expressappreciation.YESNO□

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□√√√√√√√√√√√√PART02ReadingInmyfirstyearatthecompany,achallengingtasktaughtmetheimportanceofworkplacecommunication.Throughthisexperience,Ilearnedthevalueofunderstandingothers’

expectationsandhowitcanleadtogreatersuccessinmycareer.Howcanweunderstandothers’expectationsintheworkplace?TheArtofAskingQuestionsDuringmyfirstyearatthecompany,mysupervisor,MsAnderson,handedmeanewprojectoneday.Sheoutlinedherexpectationsandmentionedthatshewouldbeawayforaweek,relyingonmetomanagetheinitialstagesindependently.Ithrewmyselfintotheprojectwithexcitement,workinglonghourstomeetthedeadline.WhenMsAndersonreturned,Iproudlypresentedthereport,hopingshewouldapprove.“Hmm,thisisinteresting,”shesaid.“ButIwasexpectingsomethingmorecomprehensive.”Ifeltpuzzled.“Ifollowedyourinstructions.DidImisssomething?”Shelookedsurprised.“Iassumedyouwouldincludehistoricaldataandtrendsintheanalysis.We’vefollowedthisapproachinthepast.Didn’tyoufindthoseoldreportshelpfulwhenyoustarted?”Asinkingfeelingsettledin.“Idid,butIdidn’tthinktoincludethembecauseyoudidn’tmentionitspecifically.”MsAndersonsighedandrubbedhertemples.“Thisispartlymyfault.Itookyourunderstandingforgrantedandfailedtoprovidecleardirections.Let’sgooverthereporttogetherandseehowwecanimproveit.”Wespentthenexthourdiscussinghowtoaddthenecessaryinformation.Throughthisprocess,Irealisedtheimportanceofaskingquestionsandgettingcleardirectionsratherthanguessingwhatpeopleexpect.Thefollowingday,Iapproachedaseniorcolleague,John.“CanIaskforyouradvice?Howdoyoumakesureyouunderstandwhat’sexpected?”Johnsmiledwarmly.“Alwaysdouble-check,especiallywithnewtasks.Don’thesitatetoaskforexamplestohelpguideyou.”Takinghisadvicetoheart,ImadeitahabittoaskforexplanationwheneverIhaddoubtsaboutatask.Thisexperiencetaughtmeavaluablelessonthathasstayedwithmethroughoutmycareer:inworkandlife,clarityisnotjustimportant—it’sabsolutelyessential.提問(wèn)的藝術(shù)

剛進(jìn)公司那年，我的主管安德森女士有天交給我一個(gè)新項(xiàng)目。她簡(jiǎn)單交代了要求，并說(shuō)自己接下來(lái)一周都不在，希望我獨(dú)立完成前期工作。

我滿懷熱情，全身心投入到項(xiàng)目中，加班加點(diǎn)趕工期。安德森女士回來(lái)的時(shí)候，我自豪地呈上報(bào)告，希望能得到她的肯定。

“嗯，有點(diǎn)意思。”她翻著文件說(shuō)，“不過(guò)我以為內(nèi)容會(huì)更全面些。”

我一頭霧水：“我是按照您的要求做的。哪里有遺漏嗎？”

她露出詫異的神色?！拔乙詾槟銜?huì)在分析中加入歷史數(shù)據(jù)和趨勢(shì)判斷。我們過(guò)去一直沿用這個(gè)方法來(lái)著。你接手項(xiàng)目時(shí)難道沒(méi)有看過(guò)之前的報(bào)告嗎？”

我的心猛地一沉?！皥?bào)告確實(shí)看過(guò)，但您沒(méi)有特別說(shuō)明要包括歷史數(shù)據(jù)和趨勢(shì)判斷，所以我就沒(méi)加?！?/p>

安德森女士揉了揉太陽(yáng)穴，長(zhǎng)嘆了一聲?！斑@件事我也有責(zé)任。想當(dāng)然地以為你了解流程，就沒(méi)有給出詳細(xì)的指導(dǎo)。我們一起來(lái)過(guò)一遍這份報(bào)告，看看如何完善?！?/p>

接下來(lái)的一個(gè)小時(shí)里，我們討論了如何添加必要的信息。這件事讓我明白：與其揣測(cè)他人的意圖，不如主動(dòng)提問(wèn)，明確要求。

翌日，我向老同事約翰請(qǐng)教?！澳芟蚰?qǐng)教個(gè)問(wèn)題嗎？您通常是如何確保準(zhǔn)確理解工作要求的？”

約翰笑了笑?！皠?wù)必仔細(xì)核對(duì)，尤其是開(kāi)始新任務(wù)的時(shí)候?？梢噪S時(shí)要參考案例，這沒(méi)什么不好意思的?！?/p>

我把他的建議牢記在心，養(yǎng)成了一個(gè)習(xí)慣：對(duì)任務(wù)有疑問(wèn)時(shí)，就主動(dòng)尋求解釋。

這段經(jīng)歷給了我一個(gè)寶貴的教訓(xùn)，它在我的整個(gè)職業(yè)生涯中一直伴隨著我：無(wú)論工作還是生活，清晰的溝通不僅重要，而且絕對(duì)必要。Matchtheaspectsontheleftwiththedetailsontheright.1UnderstandingtheTextAspectDetailProjectassignmentSupervisor’sexpectationEffortFeedbackClarificationAdviceOutcomeMsAndersonhandedmeanewproject.MsAndersonassumedIwouldincludehistoricaldataandtrendsintheanalysis.Irealisedtheimportanceofaskingquestionsandseekingclarity.IfeltpuzzledandaskedifIhadmissedsomething.Johnadvisedmetoalwaysdouble-check,especiallywithnewtasks.MsAndersonsaidthereportwasnotcomprehensiveenough.Iworkedlonghourstomeetthedeadline.Tickthetruestatementsaccordingtothetext.21.MsAndersonhandedmeanewprojectduringmyfirstyearatthecompany.2.MsAndersonwassatisfiedwithmyperformanceontheproject.3.MsAndersonwassurprisedthatIdidnotincludehistoricaldataandtrendsintheanalysis.4.IdidnotseekadvicefromanycolleaguesafterthediscussionwithMsAnderson.5.Ilearnedavaluablelessonfromthisexperience.para1.sentence1ButIwasexpectingsomethingmorecomprehensive.para3.sentence2Thefollowingday,Iapproachedaseniorcolleague...para9.sentence1-2√√para12.sentence1para5.sentence1-2√Howwouldyouhandlesimilarchallengesintheworkplace?3LanguageFocus1.Duringmyfirstyearatthecompany,mysupervisor,MsAnderson,handedmeanewprojectoneday.(para.1,line1-2)剛進(jìn)公司那年，我的主管安德森女士有天交給我一個(gè)新項(xiàng)目。supervisor(n.)主管；監(jiān)督人Hereporteddirectlytohissupervisor.他直接向他的主管匯報(bào)。supervise(v.)監(jiān)督，管理Duringtheprojectmeeting,SarahexplainedthatMrChenwouldsuperviseourgroupwork.在項(xiàng)目會(huì)議上，莎拉解釋說(shuō)陳先生將監(jiān)督我們的小組工作。LanguageFocus2.Sheoutlinedherexpectationsandmentionedthatshewouldbeawayforaweek,relyingonmetomanagetheinitialstagesindependently.(para.1,line2-4)她簡(jiǎn)單交代了要求，并說(shuō)自己接下來(lái)一周都不在，希望我獨(dú)立完成前期工作。(1)outline(n.)概述，梗概Thisisabriefoutlineoftheevents.這就是事件的簡(jiǎn)要情況。(v.)概述，略述~sth.(tosb.)

Weoutlinedourproposalstothecommittee.我們向委員會(huì)概述了我們的提案。LanguageFocus(2)independently(adv.)獨(dú)立地；自主地Weaimtohelpthenewemployeestoworkandstudyindependently.我們旨在幫助新員工盡可能獨(dú)立地工作和學(xué)習(xí)。independent(adj.)獨(dú)立的Weshouldencourageteammemberstoputforwardindependentopinionsduringmeetings.我們?cè)跁?huì)議中應(yīng)鼓勵(lì)團(tuán)隊(duì)成員提出獨(dú)立的見(jiàn)解。LanguageFocus3.Ithrewmyselfintotheprojectwithexcitement,workinglonghourstomeetthedeadline.(para.2,line1-2)我滿懷熱情，全身心投入到項(xiàng)目中，加班加點(diǎn)趕工期。deadline(n.)最后期限，截止日期meetthedeadline趕上最后期限Ifinishedtheprojectseveraldaysaheadofthedeadline.我是在截止日期前幾天完成項(xiàng)目的。4.“ButIwasexpectingsomethingmorecomprehensive.”(para.3,line1-2)“不過(guò)我以為內(nèi)容會(huì)更全面些?！眂omprehensive(adj.)詳盡的，全面的acomprehensivestudy一個(gè)全面的研究Alltheproductsarelabelledwithcomprehensiveinstructions.所有產(chǎn)品均標(biāo)有詳盡的使用說(shuō)明。LanguageFocus5.Ifeltpuzzled.(para.4,line1)我一頭霧水。

puzzled(adj.)困惑的，迷惑不解的Shehadapuzzledlookonherface.她一臉困惑。Thenewemployeewaspuzzledbythemanager’sunclearinstructions,soheaskedforfurtherclarification.這位新員工對(duì)經(jīng)理模糊不清的指示感到困惑，所以他進(jìn)一步尋求澄清。LanguageFocus6.Iassumedyouwouldincludehistoricaldataandtrendsintheanalysis.(para.5,line1-2)我以為你會(huì)在分析中加入歷史數(shù)據(jù)和趨勢(shì)判斷。(1)assume(v.)認(rèn)為；假設(shè)Let’sassumethatitistrue.讓我們假設(shè)這是對(duì)的。Ifthepackageiswrappedwell,weusuallyassumethecontentisalsowonderful.如果包裝精美，我們通常會(huì)認(rèn)為里面裝的也是好東西。LanguageFocus(2)analysis(n.)（對(duì)事物的）分析；分析結(jié)果statisticalanalysis

統(tǒng)計(jì)分析Beforepresentingherideaatthemeeting,Sarahpreparedadetailedanalysisofthemarkettrendstosupportherargument.在會(huì)議上提出她的想法之前，莎拉準(zhǔn)備了一份詳細(xì)的市場(chǎng)趨勢(shì)分析來(lái)支持她的論點(diǎn)。7.Asinkingfeelingsettledin.(para.6,line1)

我的心猛地一沉。sink(v.)下沉

過(guò)去式：sank

過(guò)去分詞：sunkThewheelsstartedtosinkintothemud.車(chē)輪漸漸陷進(jìn)泥里。(n.)水槽

Don’tleaveyourdirtyplatesinthesink!別把臟盤(pán)子往水槽里一丟了之！LanguageFocus8.MsAndersonsighedandrubbedhertemples.(para.7,line1)

安德森女士揉了揉太陽(yáng)穴，長(zhǎng)嘆了一聲。(1)sigh(v./n.)嘆氣，嘆息Hesigheddeeplyatthethought.想到這里，他深深嘆了口氣。Weallbreathedasighofreliefwhenitwasover.事情過(guò)去后，我們大家都松了一口氣。(2)rub(v.)擦；摩；搓Sherubbedherchinthoughtfully.她若有所思地揉著下巴。(3)temple(n.)太陽(yáng)穴；廟宇，寺院Hehadblackhair,greyingatthetemples.他的頭發(fā)是黑色的，但兩鬢已見(jiàn)斑白。Theancienttemplestandsonthetopofthehill.這座古老的寺廟矗立在山頂。LanguageFocus9.Thisispartlymyfault.(para.7,line1-2)

這件事我也有責(zé)任。(1)partly(adv.)一定程度上；部分地Hewasonlypartlyresponsiblefortheaccident.他對(duì)這次事故只負(fù)有部分責(zé)任。(2)fault(n.)過(guò)錯(cuò)，過(guò)失It’syourownfaultforbeingcareless.你粗心大意是你自己的過(guò)失。LanguageFocus10.Itookyourunderstandingforgrantedandfailedtoprovidecleardirections.(para.7,line2-3)想當(dāng)然地以為你了解流程，就沒(méi)有給出詳細(xì)的指導(dǎo)。takesb./sth.forgranted認(rèn)為……理所當(dāng)然Newemployeesshouldnottaketheircolleagues’assistanceforgranted;it’simportanttoshowappreciationandcommunicateneedsclearly.新員工不應(yīng)該把同事的幫助視為理所當(dāng)然；表達(dá)感謝并清晰地溝通需求是很重要的。LanguageFocusChoosethecorrectwordtocompleteeachsentence.Changetheformifnecessary.assumedeadline

comprehensive

puzzledindependently

1.Thenewemployeewasencouragedtothinkandact______________.2.Weneedtocompletetheprojectbeforethe________________.3.Thetrainingprogrammeprovideda______________introductiontothenewsoftware.4.Helooked__________,soIrepeatedthequestion.5.I__________hewascoming,soIwassurprisedwhenhedidn’tshowup.independentlycomprehensivepuzzledWordStudy1deadlineassumedCirclethecorrectwordtocompleteeachsentence.1.Afterjoiningthenewdepartment,shethrewherself(on,into)herwork.2.Ittookherafewweekstosettle(in,to)atthenewjob.3.Weshouldnevertakeourco-workers(on,for)granted;theirsupportandcooperationarevital.4.Let’sgo(to,over)theprojectplanagaintoensurenothingismissing.5.Shetookthefeedbackfromthecustomer(to,on)heartduringtherevisions.2Theprefixesil-(beforel),im-(beforeb,m,orp),ir-(beforer),orin-(beforeothersounds)canbeusedtoformnewwordswithoppositemeanings.Completeeachsentencebyaddingacorrectprefixtothegivenword.1.Intheworkplace,everyoneshouldbeabletocompletetheirtasks_____________(dependently).2.I’msorry,butyourunderstandingoftheprojectrequirementsis________(correct).3.Working_________(regular)hourscanmakeitdifficultforemployeestobalancetheirworkandpersonallives.4.Wemustneverengagein_________(legal)activities.5.Theprogrammewas____________(effective)becauseofalackofresearch.3independentlyincorrectillegalineffectiveirregularPART03GrammarandUsageRelativeClauses(I)Arelativeclause,alsoknownasanadjectiveclause,actsasanadjectiveinasentence.Relativeclausesgiveusinformationaboutthepersonorthingmentioned.Weusuallyusearelativepronounoradverbtostartarelativeclause.PronounModifiesExamplewhoapersonThecolleague

whogavemeadviceisJohn.whomapersonThesupervisor

whomIrespectmostisMsAnderson.whoseathingorapersonTheproject,whosedeadlinewastight,requiredeffort.Heisatechnician

whoseskillsareexcellent.thatathingorapersonThereport

thatIpresentedwasimcomplete.Heistheman

that

Imetattheconference.whichathingThefeedback

whichIreceivedwasconstructive.AdverbReferstoExamplewhenatimeThemoment

whenIrealisedthemistakewascrucial.whereaplaceTheoffice

whereIworkisverysupportive.whyareasonIdon’tknowthereason

whyhelefttheprojectunfinished.Choosethecorrectrelativepronounoradverbtocompleteeachsentence.11.Thesoftware(whom,which)weuseforprojectmanagementhassignificantlyimprovedourefficiency.2.Theteam(whose,whom)projectwascompletedontimereceivedabonus.3.Theoffice(which,where)Iworkhasaveryfriendlyandsupportiveenvironment.4.Theemployee(who,whose)alwaysoffershelpishighlyappreciatedbytheteam.5.Doyouknowthereason(what,why)wechangedourcommunicationstrategy?6.Themanagerto(whose,whom)youreportedyourissuewasveryunderstanding.PART04IntegratedSkillsListentotheconversationanddecidewhattheyaretalkingabout.1a.Anna’srecentproject.

b.John’sworkexperience.

c.Anna’scareerplan.Listenagainandchoosethecorrectanswertoeachquestion.21.WhatwastheinitialproblemwithAnna’sproject?a.Shedidn’tfollowtheinstructionsatall.b.Shedidn’tincludetheexpectedpasttrends.c.Sheprovidedtoomuchdetaileddata.2.WhatdidAnnarealisefromthisexperience?a.Itisbettertoaskquestionsthantoguess.b.Guessingisagoodwaytocompletetasks.c.Instructionsarealwaysclearenough.ScriptJohn: Hi,Anna!IheardaboutyourrecentprojectwithMsAnderson.Howdiditgo?Anna: Hi,John.Itwasabitchallengingatfirst.IthoughtIhadfollowedherinstructionswell,butsheexpectedmoredetaileddata.Ididn’tincludepasttrendsbecauseshedidn’taskforthem.John: Thatmakessense.It’seasytomissthingslikethat.Didyougetanyfeedbackonhowtoimprove?Anna: Yes,wewentoverthereporttogetheranddiscussedwhatwasneeded.John: That’sgreat!Soundslikeagoodlearningexperienceforyou.Anna: Irealisedit’sbettertoaskquestionsandgetexplanationsinsteadofguessing.Doyouhaveanytipsforensuringthatinstructionsareclearbeforestartinganewtask?John: Absolutely!Alwaysdouble-checkthatyou’veunderstoodeverything,anddon’thesitatetoaskforexamplesorexplanations.Bettertobesafethansorry.Anna: Thanks,John.I’llkeepthatinmind.參考譯文約翰：嗨，安娜！聽(tīng)說(shuō)你最近和安德森女士合作了一個(gè)項(xiàng)目。進(jìn)展如何？安娜：你好，約翰。一開(kāi)始有點(diǎn)波折呢。我原以為完全按照她的要求做了，但

她希望有更詳細(xì)的數(shù)據(jù)。因?yàn)闆](méi)明確要求，我就沒(méi)把過(guò)去的趨勢(shì)放進(jìn)去。約翰：這種情況很常見(jiàn)。剛接手新任務(wù)難免有所疏漏。后來(lái)她給你反饋了嗎？安娜：嗯，我們一起過(guò)了一遍報(bào)告，討論了需要補(bǔ)充的內(nèi)容。約翰：太好了！這可是難得的成長(zhǎng)機(jī)會(huì)啊。安娜：我現(xiàn)在明白了，與其自己揣測(cè)要求，不如事先問(wèn)清楚。關(guān)于開(kāi)始新任務(wù)

時(shí)如何確保指令清晰，你有什么好的建議嗎？約翰：當(dāng)然。開(kāi)始前務(wù)必反復(fù)確認(rèn)每個(gè)細(xì)節(jié)，別不好意思索要范例或說(shuō)明。寧

可事前多問(wèn)一句，也比事后補(bǔ)救強(qiáng)。安娜：謝謝你，約翰。你的建議我一定記在心上。Sarah: John,canwetalkaboutyourrecentproject?John:Sure,Sarah.Howwasit?Sarah: Honestly,youdidafantasticjob.Onethingyou_________reallywellwasthetimeline.Everythingwasonschedule,whichisquiteanimprovementfromlastmonth.John:Thanks,Sarah.Ireallyappreciateyourfeedback.IsthereanythingelseIshouldbeawareof?Sarah:Youworkreallywellwithothers,andyourabilityto________theteamhas ________________________.John: Thankyou!IsthereanythingIcouldimprove?Sarah:Maybeyoucould______________thefinerdetailsinfuturereports.Itmightbehelpfulto addsomevisuals.John: Goodpoint.Haveyouthoughtaboutanyspecifictoolswecoulduseforthat?Sarah:Ithinkusinggraphsandchartscouldhelp.Additionally,attendingadesignworkshopcouldhelpstrengthen____________evenfurther.John:Greatidea!I’lllookintoit.Listentotheconversationandfillintheblanks.3managedmadeahugedifferenceinspirefocusmoreonyourskills參考譯文莎拉： 約翰，可以聊聊你最近的項(xiàng)目嗎？約翰： 當(dāng)然，薩拉。你的看法如何？莎拉： 說(shuō)實(shí)話，你做得非常好。尤其是時(shí)間把控，非常到位。所有節(jié)點(diǎn)都如期完成，

比上個(gè)月進(jìn)步太多了。約翰： 謝謝，莎拉。非常感謝你的反饋。還有其他需要注意的地方嗎？莎拉： 你善于合作，能夠帶動(dòng)團(tuán)隊(duì)士氣，效果顯著。約翰： 承蒙夸獎(jiǎng)！你覺(jué)得我還有哪些可以提升的？莎拉： 或許后續(xù)報(bào)告可以更注重細(xì)節(jié)呈現(xiàn)。增加些可視化元素會(huì)更好。約翰： 一針見(jiàn)血。關(guān)于具體工具的選擇，你有什么推薦嗎？莎拉： 我覺(jué)得可以多用圖表。另外，參加設(shè)計(jì)培訓(xùn)應(yīng)該能進(jìn)一步提升你的技能。約翰： 好主意！我會(huì)找機(jī)會(huì)參加的。Listenagainandhighlightthesentencesusedtoexpresspositiveandconstructivefeedback.4PositivefeedbackConstructivefeedbackOnethingyoumanagedreallywellwas...Youworkreallywellwith...Yourabilityto...hasmadeahugedifference.Youdidafantasticjob....isquiteanimprovement.Maybeyoucouldfocusmoreon...Itmightbehelpfulto...Ithink...couldhelp.Haveyouthoughtabout...?...couldstrengthen...evenfurther.UsefulExpressionsDecidewhetherthefeedbackisappropriateineachscenario.Ifnot,underlineandimproveit.5Mike: Sarah,yourtimemanagementwasokay,butyoumadesomesilly mistakes.Yourushedtoomuch.Haveyouthoughtaboutusinga time-trackingapp?Sarah:Thatsoundslikeagoodidea!Iwillfindoneandseehowitcan help.Improvedfeedback:____________________________________________________________________________________________________Scenario1:TimemanagementSarah,youmanagedyourtimewell,butthereweresomeerrorsyoucouldhaveavoided.Alice: Mike,youdidagreatjobwiththeteammeeting,butIbelieve givingmoretimetotheQ&Asessioncouldmakeitevenmore productive.Mike: Thankyoufortheadvice.I’llallowmoretimefortheQ&A session.Improvedfeedback:_________________________________________Scenario2:TeamcommunicationAlice的feedback合理且得體，無(wú)需修改

Emma:David,youneedtoimproveyourworkandkeepupwithyour team.Stopdaydreamingandpayattentiontowhatpeoplesay duringmeetings.David:Gotit.I’lltrytostaymorefocusedandengagewitheveryone’s ideas.Thankyouforpointingthatout.Improvedfeedback:____________________________________________________________________________________________________Scenario3:ActivelisteningDavid,yourworkhasimproved,butmaybeyoucouldfocusmoreonwhatpeoplesayduringthemeetings.Asupervisorgivesthefollowingspeechtoencouragetheinternstoimprovetheirwork.Completethespeechwithexpressionsfromthebox.6?andreviewingyourtasksdailycouldfurtherimproveyourefficiency?someofyouoftenleavetasksuntilthelastminute?andfeelfreetoaskforhelpifneeded?you’vedonewellinmeetingdeadlinesandorganisingtasksHelloeveryone!Today,I’dliketotalkabouttimemanagement.Sinceyoustarted,________________________________________________.However,I’venoticedthat__________________________________________,whichcancauseunnecessarystressandlowerworkquality.Usingatime-trackingappcouldhelpyoufocusbetteronimportanttasks,_____________________________________________________________.Ibelieveyou’llbeabletomanageyourtimemoreeffectively.Keepupthegoodwork,______________________________—we’reallheretosupportyou!you’vedonewellinmeetingdeadlinesandorganisingtaskssomeofyouoftenleavetasksuntilthelastminuteandreviewingyourtasksdailycouldfurtherimproveyourefficiencyandfeelfreetoaskforhelpifneededImagineyouareasupervisor.Completethespeechtoencourageyourteamtoimproveactivelistening.7Hello,everyone!Today,I’dliketodiscusstheimportanceofactivelisteningwithinourteam.First,Iwanttosaythat____________________________________.Theopenandcommunicativeworkenvironmentyou’vecreatedhaspositivelyinfluencedourcommunication.However,I’venoticedthereisstillroomforimprovementin____________________.Sometimes,peoplerespondtooquicklywithoutfullyunderstandingeachother’sideas.Byfocusingonlisteningtooneanothercarefully,we____________________________________________________.I’mconfidentthatthesesmallchangescanmakeourinteractionsmoreproductiveandsmooth.Keepupthegoodwork,and__________________________________.We’reheretosupporteachother’ssuccess!youhavebeenworkingtogetherreallywellactivelisteningcanenhanceourcommunicationandteamworkevenfurtherpleasereachoutifyouneedanysupportPART05ExtendedReadingAtourcompany,Englishisthesharedlanguageamongemployeesfromdiversebackgrounds.DespiteeveryonespeakingEnglishwell,Irecentlydiscoveredthatsmalldifferencesinhowweusethelanguagecanleadtobigmisunderstandings.ListeningAcrossLanguagesInaworkplacewhereEnglishisthecommonlanguage,misunderstandingscanstillariseduetodifferentlanguagebackgrounds.Thisstoryshowshowasimplephrasecanleadtounexpectedconfusion—andhowcommunicationandawarenesscanbridgethesegaps.Lastweek,IworkedonaprojectwithMaria,anativeSpanishspeakerwithexcellentEnglishskills.Weheldabriefmeetingtodividetheworkload.Duringourdiscussion,Mariamentionedshewould“takecareofit”.AsanAmericanEnglishspeaker,Iassumedshewouldhandleeverythingherself.However,whenIcheckedtheworklater,

Inoticedsomepartsweren’tdonethewayIhadexpected.Iasked,“Maria,Ithoughtyousaidyou’dtakecareofthefinancialpart?”Shelookedpuzzled.“Yes,Idid.Igavethefinancialinformationtotheteamtostartwith.Wasn’tthatwhatyouexpected?”Atthatmoment,IrealisedthatinAmericanEnglish,“takecareofit”usuallymeansdoingeverythingoneself.However,inSpanish,itmightmeanprovidingwhatisneededforotherstocompletethetask.“Isee,”Isaid,feelingabitsilly.“Iassumedyou’danalyseityourself.Isupposethere’saslightdifferenceinhowweunderstandthatphrase.”Mariasmiled,understandingthemix-up.“Ah,thatmakessense.Inmyculture,‘takecareofit’mightmeanhelpingwiththeprocessbutnotnecessarilyfinishingitall.”Webothlaughed.Thismisunderstandinggaveusachancetodiscusshowourlanguagesandculturesshapeourunderstanding.Afterthat,wemadeitahabittoaskforclarificationwhenunsure.

Thisexperiencetaughtustheimportanceofrecognisingsmalllanguagedifferences—especiallywhenworkingwithpeoplefromdiversebackgrounds.跨語(yǔ)言?xún)A聽(tīng)

在我們公司，英語(yǔ)是不同背景員工間的通用語(yǔ)言。盡管大家的英語(yǔ)都很好，但我最近發(fā)現(xiàn)，使用英語(yǔ)時(shí)的細(xì)微差異可能會(huì)導(dǎo)致重大誤解。

上周，我與西班牙語(yǔ)母語(yǔ)者瑪麗亞合作了一個(gè)項(xiàng)目，她的英語(yǔ)非常流利。我們開(kāi)了個(gè)短會(huì)分配工作，瑪麗亞說(shuō)她來(lái)“負(fù)責(zé)”。作為說(shuō)美式英語(yǔ)的人，我以為她會(huì)獨(dú)自完成所有工作。然而后來(lái)檢查工作時(shí)，我發(fā)現(xiàn)有些部分和我的預(yù)期不一樣。

我問(wèn)道：“瑪麗亞，我記得你說(shuō)過(guò)會(huì)負(fù)責(zé)財(cái)務(wù)部分？”她面帶疑色地說(shuō)：“是啊。我已經(jīng)把財(cái)務(wù)資料交給團(tuán)隊(duì)處理了。這不是你期望的嗎？”

這時(shí)我才意識(shí)到，在美式英語(yǔ)中，“負(fù)責(zé)”通常意味著獨(dú)自完成所有工作。而在西班牙語(yǔ)中，這個(gè)詞組可能意味著提供所需資源讓別人完成任務(wù)。

“我明白了。”我有點(diǎn)不好意思地說(shuō)，“我以為你會(huì)自己分析這部分?？磥?lái)我們對(duì)這個(gè)短語(yǔ)的理解有些差異。”瑪麗亞會(huì)意地笑了?！鞍。@就說(shuō)得通了。在我們的文化里，‘負(fù)責(zé)’可能意味著協(xié)助完成過(guò)程，但不一定要做所有工作?！?/p>

我們都笑了。我們就著這個(gè)誤會(huì)，討論起語(yǔ)言和文化如何影響我們的理解。從那以后，我們養(yǎng)成了在不確定時(shí)主動(dòng)確認(rèn)的習(xí)慣。這次經(jīng)歷讓我們認(rèn)識(shí)到，在與多元背景的同事打交道時(shí)，留意語(yǔ)言中的細(xì)微差異非常重要。HowmuchdoyouknowaboutMaria’scompetencies?Tickthecorrectstatements.1UnderstandingtheTextCompetencyAboutMariaLanguageskills□ShespeaksSpanishandEnglishverywell.□ShespeaksAmericanEnglishandknowslittleSpanish.Culturalawareness□Sheunderstoodthephrase“takecareofit”accurately.□

Shewasnotawarethatthephrase“takecareofit”meansdifferentlytoAmericans.Teamworkskills□

Sheworkedwithmeontheproject.□Sheworkedontheprojectalone.Clarificationskills□

SheandIclarifiedthemisunderstanding.□Shedidn’ttalkaboutthemisunderstandingwithme.Workethic□

Shegavethefinancialdatatotheteamtostartwith.□Shewaitedforotherstohelphercompletethetask.Responsiveness□Shedidn’tanswermyquestions.□

Sheansweredmyquestionsimmediately.√√√√√√Completetheconversationaccordingtothetextandrole-playitwithyourpartner.2Maria:Alex,I’ll____________

thefinancialanalysis.Alex:Great!I’ll

________

thepresentation.(Later)Alex:

Wait—theanalysisisn’tdone?I_________yousaidyou’dtakecareofit?Maria:Yes,I_____.

Igavetheteamthefinancialdata.Alex:

Ah!In

__________

English,“takecareofit”meansdoingeverythingyourself.Maria:Ohno!In__________

culture,itmeansstartingtheprocessbutnotfinishingitall.(Bothlaugh.)takecareofhandlethoughtdidAmericanSpanishPART06Real-LifeActivityYourcompanyisseekingfeedbackoncommunicationissuesatwork.Someemployeeshavesharedtheirideas.Yourtaskistocreateaproposalonimprovingcommunicationbasedonthesurveyresponses.Followthestepsbelowtocompleteyourtask.Readthefollowingnotesandunderlinethesubjectofeachnote.Step1Hiteam,AsanITengineer,Irecommendusingclearandprecisesubjectlineswhensendingemails.Thiswillhelpusaddressproblemsmoreefficiently.Let’sworktogethertoimproveourcommunicationandkeepourtechoperationsrunningsmoothly.From:DavidSubject:ImprovingcommunicationregardingITsupportHelloteam,Asamarketingassistant,Isuggestweholdweeklyteammeetingstodiscusscurrentprojects,exchangefeedback,andbrainstormnewideas.Thiswillensurethateveryoneisonthesamepage.Lookingforwardtoourongoingachievements.From:SarahSubject:ImprovingcommunicationinmarketingReadthefollowingnotesandunderlinethesubjectofeachnote.Step1Hiall,Asasalesmanager,Isuggestthatwehaveadailycheck-inwithoursalesteamtoaddresschallengesandcelebratesuccesses.Thiswillgiveusthenecessarysupportanddirectionsforachievingourgoals.Let’sworktogethertoenhanceoursalesperformance.From:FranciscoSubject:ImprovingcommunicationinsalesHelloteam,Asanoperationsdirector,Isuggestconductingmonthlyreviewstotrackprogress,discusschallenges,andidentifyareasforimprovement.Thiswillclarifyrolesandresponsibilities.Let’sworktogethertoimproveouroperations.From:EmilySubject:EnhancingcommunicationinoperationsWorkingroupstoidentifythekeypointsinthesuggestions.Step2NameSuggestionsDavidUse_______________subjectlineswhensendingemailsrelatedtoITsupport.SarahHold____________________

todiscusscurrentprojects,exchangefeedback,andbrainstormnewideas.FranciscoHave

______________

withoursalesteamtoaddresschallengesandcelebratesuccesses.EmilyConduct_______________

totrackprogress,discusschallenges,andidentifyareasforimprovement.clearandpreciseweeklyteammeetingsadailycheck-inmonthlyreviewsCompleteaproposaltoenhancecommunicationinyourcompanybasedonthepreviousemployeesuggestions.Step3Toenhance

______________