2025年職場英語聽說能力考試試題及答案第一部分：聽力理解（共20題，每題2分，滿分40分）說明：本部分包含三段聽力材料，每段材料后有若干問題。請根據(jù)聽力內(nèi)容，從A、B、C、D四個選項中選出最佳答案。聽力材料播放兩遍。聽力材料1：電話會議安排（時長：2分15秒）對話背景：公司市場部助理Lisa與技術(shù)部項目經(jīng)理Mark通過電話溝通下周產(chǎn)品發(fā)布會籌備會議的安排。Lisa:HiMark,thisisLisafromMarketing.I’mcallingabouttheprepmeetingfortheproductlaunchnextweek.TheoriginalplanwastohaveitthisThursdayat3p.m.,butthesalesdirectorjustinformedmehecan’tmakeitthen—hehasaconflictwithaclientnegotiationinShanghai.Mark:That’saproblem.Weneedallkeydepartmentspresenttofinalizethetimeline.Whenisheavailable?Lisa:HesuggestedmovingittoFridaymorning.Hisassistantcheckedhisschedule,and10a.m.onFridayworksforhim.Howaboutyourteam?Mark:Letmecheck…Ourleadengineerhasaworkshopuntil9:30a.m.onFriday,buthecanjoinrightafter.Therestofmyteamisfree.Whataboutthevenue?Theconferenceroomonthe8thfloorwasbookedforThursday,butifwereschedule,doweneedtoconfirmitagain?Lisa:Goodpoint.I’llreachouttothefacilitiesteamtorebookthe8th-floorroomforFriday10a.m.Also,couldyousendthelatesttechspecstoallattendeesbyWednesday?Themarketingteamneedsthemtofinalizethepresentationscripts.Mark:Noproblem.I’llhavemyassistantemailthembynoononWednesday.Isthereanythingelse?Lisa:Justonemorething—theHRmanagermentionedshemightneedtoleavethemeeting30minutesearlytoattendarecruitmentevent.Couldweadjusttheagendatocoverherpartfirst?Mark:Sure.Let’slist“HRSupportforLaunchStaffing”asthefirstiteminsteadofthethird.I’llupdatetheagendadraftandshareitwithyoubyendofday.Lisa:Perfect.Thanksforyourflexibility,Mark.I’llsendaconfirmationemailtoeveryonebythisevening.問題1-5：1.Whywastheoriginalmeetingrescheduled?A.Theconferenceroomwasdouble-booked.B.Thesalesdirectorhadaconflictingappointment.C.Theleadengineerneededmoretimetoprepare.D.TheHRmanagerhadtoleaveearly.2.Whenistherescheduledmeeting?A.Thursday3p.m.B.Friday9:30a.m.C.Friday10a.m.D.Thursday10a.m.3.WhatdoesLisaaskMarktodobyWednesday?A.Booktheconferenceroom.B.Sendthelatesttechspecs.C.Updatethemeetingagenda.D.ConfirmtheHRmanager’savailability.4.WhydoestheHRmanagerneedtoleaveearly?A.Toattendaclientnegotiation.B.Tohostaworkshop.C.Tojoinarecruitmentevent.D.Toreviewthetechspecs.5.Whatadjustmentwillbemadetothemeetingagenda?A.TheHRitemwillbemovedtothestart.B.Thetechspecsreviewwillbeshortened.C.Thesalesdirector’spartwillbelast.D.Themeetingdurationwillbereducedby30minutes.聽力材料2：客戶投訴處理（時長：2分30秒）對話背景：某跨境電商客服Grace與法國客戶Pierre通電話，處理其網(wǎng)購訂單問題。Pierre:Bonjour,Grace.J’aire?umacommandehier,maislesdeuxcasquesBluetoothquej’aiachetésontunproblème.L’und’euxneseconnectepasàmontéléphone,etl’autreaunsonstatique.(Hello,Grace.Ireceivedmyorderyesterday,butthetwoBluetoothheadphonesIboughthaveissues.Onedoesn’tconnecttomyphone,andtheotherhasstaticnoise.)Grace:I’msorrytohearthat,Pierre.Letmecheckyourorderdetailsfirst.Ordernumber20250315-897,right?Yes,that’sfortwoModelXProheadphones.Couldyouconfirmthefirmwareversion?Sometimesasoftwareupdatefixesconnectivityissues.Pierre:Jenesuispastrèstechnique.(I’mnotverytech-savvy.)HowdoIcheckthat?Grace:Noproblem.Ontheheadphone,gotoSettings>AboutDevice>FirmwareVersion.ItshouldshowV2.3.0.Ifit’solder,wecanguideyouthroughtheupdate.Ifnot,itmightbeahardwareissue.Pierre:Letmetry…ItsaysV2.2.5.That’solderthanV2.3.0.Grace:Great,let’supdateit.First,connecttheheadphonestoyourphoneviaBluetooth.Thenopenthe“SoundX”app,goto“DeviceManagement,”andselect“UpdateFirmware.”Itshouldtakeabout5minutes.Pierre:J’aifait?a,mais?anefonctionnepas.(Ididthat,butitdoesn’twork.)Theappkeepscrashing.Grace:Iapologizefortheinconvenience.Sincethefirmwareupdatefailed,wecanoffertwosolutions:eithersendareplacementpairwithin48hours,orissueafullrefund.Whichwouldyouprefer?Pierre:Jepréfèreunremplacement,s’ilvouspla?t.(Ipreferareplacement,please.)ButIneedthembythisweekend—I’mtravelingonMonday.Grace:Wecanexpeditetheshipment.I’llmarkyourorderas“Priority”andarrangeforDHLExpress.You’llreceiveatrackingnumberviaemailin30minutes.ThereplacementshouldarrivebySaturdayafternoon.Pierre:Merci,Grace.That’smuchbetterthanarefund.Grace:You’rewelcome,Pierre.Letusknowifyouneedfurtherassistance.問題6-10：6.WhatproblemdidPierrehavewithhisorder?A.Oneheadphonewasmissing.B.Bothheadphoneshadconnectivityissues.C.Oneheadphonehadstaticnoise,theotherwouldn’tconnect.D.Theheadphoneswerethewrongmodel.7.WhatdidGracefirstsuggesttofixtheissue?A.Checkthefirmwareversion.B.Contacttheshippingcompany.C.Returntheheadphonestoastore.D.Updatethephone’soperatingsystem.8.Whycouldn’tPierrecompletethefirmwareupdate?A.Hisphonedidn’tsupporttheapp.B.Theappkeptcrashing.C.Hedidn’thaveWi-Fiaccess.D.Theheadphoneswereoutofbattery.9.WhatsolutiondidGraceofferbesidesarefund?A.A50%discountonthenextpurchase.B.Areplacementwithin48hours.C.Freetechnicalsupportforamonth.D.Arepairserviceatalocalstore.10.HowwillPierrereceivethereplacementheadphones?A.Viastandardpostalservice.B.Throughalocalpickup.C.ByDHLExpresswithpriorityshipping.D.Deliveredbythestorenearby.聽力材料3：季度銷售匯報（時長：3分）獨白背景：某跨國化妝品公司亞太區(qū)銷售總監(jiān)Emma在季度會議上匯報2025年第一季度業(yè)績。Goodmorning,everyone.Let’sdiveintoQ1salesresults.First,theheadline:weachieved$128millioninrevenue,whichis8%aboveourtargetof$118.5million.Thisisprimarilydrivenbytwokeymarkets:ChinaandIndia.InChina,salesgrewby15%year-on-year,reaching$65million.Thelaunchofournewanti-agingseruminFebruarywasamajorsuccess—itaccountedfor35%oftotalChinesesales.Socialmediacampaigns,especiallyonWeChatandDouyin,boostedawareness,withuser-generatedcontent(UGC)driving40%ofonlinepurchases.However,ourofflinesalesintier-3citiesunderperformedby5%,duetosupplychaindelaysatlocaldistributors.We’reworkingwithourlogisticspartnertoresolvethisbyQ2.MovingtoIndia,revenuehit$32million,a22%increasefromQ12024.Thesunscreenlineledgrowth,contributing55%ofIndiansales,thankstoapartnershipwithlocale-commercegiantFlipkart.Their“SummerBeautyFestival”promotionincreasedourwebsitetrafficby60%duringthecampaignperiod.Onthedownside,ourpremiumskincareproductssawsloweruptake—only12%ofIndiancustomersoptedforthe$50+range,comparedto28%inChina.Weneedtoadjustourmarketingmessagingheretohighlightvalueformoney.Othermarketsintheregionweremixed.SoutheastAsia(excludingIndia)grewby3%,mainlyfromThailandandVietnam,butMalaysiaandIndonesiasawflatsalesduetoincreasedcompetitionfromlocalbrands.Japanremainedstableat$15million,withourlipsticklinemaintainingitsmarketshare.LookingaheadtoQ2,ourfocuswillbeon:1.FixingsupplychainissuesinChina’stier-3citiestorecoverlostsales.2.Re-positioningpremiumproductsinIndiathroughlocalizedinfluencercollaborations.3.Launchingalimited-edition“MonsoonCollection”inSoutheastAsiatoattractprice-sensitivecustomers.I’llnowopenthefloorforquestions.問題11-15：11.WhatwastheQ1revenuetargetforthe亞太區(qū)?A.$118.5millionB.$128millionC.$65millionD.$32million12.WhatdrovemostofChina’ssalesgrowthinQ1?A.Offlinesalesintier-1cities.B.Thenewanti-agingserum.C.Partnershipswithlocaldistributors.D.Salesofthesunscreenline.13.WhydidofflinesalesunderperforminChina’stier-3cities?A.Lowcustomerdemand.B.Supplychaindelays.C.Strongcompetition.D.Highproductprices.14.WhatpercentageofIndiancustomersboughtpremiumskincareproducts?A.12%B.28%C.35%D.55%15.WhatisaQ2priorityforSoutheastAsia?A.Resolvingsupplychainissues.B.Launchinga“MonsoonCollection.”C.PartneringwithFlipkart.D.Increasingsocialmediacampaigns.第二部分：口語表達（共3題，每題20分，滿分60分）說明：本部分包含三個情景任務，請根據(jù)提示完成口語回答。每道題準備時間1分鐘，回答時間2-3分鐘。任務1：跨部門協(xié)作溝通情景：你是市場部專員，發(fā)現(xiàn)技術(shù)部上周承諾提交的用戶行為分析報告尚未交付，導致市場推廣方案無法定稿。請致電技術(shù)部負責人張磊，溝通此事。需涵蓋以下要點：-禮貌提及延遲問題；-說明對市場部工作的影響（如推廣上線時間可能推遲）；-詢問延遲原因；-協(xié)商新的交付時間（建議本周五前）；-表達合作意愿。任務2：項目進展匯報情景：你是某智能手表研發(fā)項目的負責人，需向公司高層匯報過去一個月的進展。根據(jù)以下數(shù)據(jù)，整理匯報內(nèi)容：-原計劃完成核心功能測試（心率監(jiān)測、GPS定位）；-實際進度：心率監(jiān)測測試完成（通過率98%），GPS定位測試因芯片供應商延遲僅完成70%；-已解決問題：優(yōu)化了電池續(xù)航（從12小時延長至15小時）；-待解決問題：用戶界面（UI）反饋顯示操作復雜，需簡化；-下一步計劃：協(xié)調(diào)芯片供應商加快交付，本周內(nèi)啟動UI重新設計。任務3：客戶接待與產(chǎn)品介紹情景：你是某智能家居公司的銷售經(jīng)理，接待來訪的德國客戶Mr.Schmidt。需向其介紹公司最新產(chǎn)品“智能廚房系統(tǒng)”。需涵蓋以下信息：-核心功能：語音控制家電（冰箱、烤箱、抽油煙機）、食材智能管理（自動識別過期食材并提醒）、菜譜推薦（根據(jù)庫存生成菜單）；-技術(shù)優(yōu)勢：低延遲響應（<0.5秒）、兼容主流家電品牌（如博世、西門子）；-市場反饋：歐洲試點用戶滿意度92%，復購率35%；-結(jié)尾邀請：邀請Mr.Schmidt體驗展廳的演示版本。參考答案與解析第一部分：聽力理解1.B（聽力中提到“Thesalesdirectorjustinformedmehecan’tmakeitthen—hehasaconflictwithaclientnegotiation”）2.C（對話明確“10a.m.onFridayworksforhim”）3.B（Lisa說“couldyousendthelatesttechspecstoallattendeesbyWednesday”）4.C（HRmanager需要“attendarecruitmentevent”）5.A（調(diào)整議程為“l(fā)ist‘HRSupport…’asthefirstiteminsteadofthethird”）6.C（Pierre提到“l(fā)’unneseconnectepas…l’autreaunsonstatique”）7.A（Grace首先建議“checkthefirmwareversion”）8.B（Pierre說“Theappkeepscrashing”）9.B（Grace提出“sendareplacementpairwithin48hours”）10.C（Grace說明“arrangeforDHLExpress”）11.A（目標為“$118.5million”）12.B（中國增長主因是“thenewanti-agingserum”）13.B（中國三線城市線下銷售不佳是“duetosupplychaindelays”）14.A（印度僅“12%ofcustomersoptedforthe$50+range”）15.B（東南亞Q2計劃是“l(fā)aunchingalimited-edition‘MonsoonCollection’”）第二部分：口語表達（示例）任務1參考回答：“Hi,Mr.Zhang.ThisisLilyfromMarketing.Ihopeyou’rehavingagoodday.I’mcallingabouttheuserbehavioranalysisreportyourteamwassupposedtosenduslastweek.Wehaven’treceivedityet,andIwantedtocheckin—norush,justtomakesureeverything’sokay.Actually,thisreportiscriticalforfinalizingournextmarketingcampaign.Theoriginalplanwastolaunchitnextmonth,butwithoutthedata,wemighthavetodelaythetimeline,whichcouldaffectourQ2salestargets.Itotallyunderstandthattechnicalworkcanhaveunexpectedchallenges—couldyousharewhat’scausingthedelay?Isthereanythingwecanhelpwithtospeedthingsup?Ifpossible,wereallyneedthereportbythisFriday.Thatwouldgiveusenoughtimetoadjustthecampaignstrategybeforetheendoftheweek.Letmeknowifthat’sfeasible,andI’llcoordinatewithmyteamtosupporthoweverwecan.Thanksforyourunderstanding,Mr.Zhang!”任務2參考回答：“Goodmorning,everyone.I’dliketoupdateyouonthesmartwatchproject’sprogressoverthepastmonth.First,let’sreviewtheoriginalplan:weaimedtocompletecorefunctiontestingforheartratemonitoringandGPS定位.Forheartratemonitoring,we’reaheadofschedule—testingisfullydonewitha98%passrate,whichisexcellent.However,GPS定位testinghasbeendelayed.Thechipsupplierwepartneredwithencounteredproductionissues,sowe’veonlyfinished70%ofthetests.We’reinurgentcommunicationwiththemtoprioritizeourorder.Onthepositiveside,we’vemadeakeyimprovement:batterylife.Throughsoftwareoptimization,we’veextendeditfrom12hoursto15hours,whichsurpassesourinitialgoal.Thiswillbeastrongsellingpointforusers.Thatsaid,wedohaveachallenge:userfeedbackontheUI.Testersfoundtheinterfacetoocomplex,withmultiplestepstoaccesskeyfeatures.We’retakingthisseriouslyandplantostartre-designingtheUIbytheendofthisweek.Lookingforward,ourtopprioritiesare:first,pushingthechipsuppliertoacceleratedeliverysowecanfinishGPStestingbynextweek;second,finalizingtheUIre-designwithin10daystoensureasmoothuserexperience.I’llkeepyouupdatedonanychanges.Thankyou.”任務3參考回答：“Welcometo