2025年英語函電考試試題及答案

一、單項選擇題（每題2分，共10題）1.Whenwritingaformalletter,whichclosingismostappropriate?A)BestregardsB)SeeyousoonC)TakecareD)HugsAnswer:A2.Whatistheprimarypurposeofacoverletter?A)ToapologizeforalatepaymentB)TointroduceyourselfandapplyforajobC)TosellaproductD)TothanksomeoneforagiftAnswer:B3.Inabusinessletter,whichfontsizeistypicallyrecommendedforthebodytext?A)10ptB)12ptC)14ptD)16ptAnswer:B4.Whichofthefollowingisacommonmistakeinemailcommunication?A)UsingaclearsubjectlineB)WritinginallcapsC)ProofreadingbeforesendingD)UsingaprofessionalsignatureAnswer:B5.Whenaddressinganenvelope,whereshouldyouplacethereturnaddress?A)TopleftcornerB)ToprightcornerC)BottomleftcornerD)BottomrightcornerAnswer:A6.Whatisthebestwaytostartaformalemail?A)HeythereB)DearSir/MadamC)HifriendsD)How'sitgoingAnswer:B7.Inabusinessemail,whichsalutationismostappropriateforanunknownrecipient?A)Hi[Name]B)Dear[Name]C)To[Name]D)Hello[Name]Answer:B8.Whichofthefollowingisaproperwaytoendabusinessemail?A)CheersB)BestregardsC)SeeyaD)TakeiteasyAnswer:B9.Whenwritingacomplaintletter,whichtoneismosteffective?A)SarcasticB)FriendlyC)ProfessionalD)AggressiveAnswer:C10.Whatisthepurposeofareferenceletter?A)ToapologizeforamistakeB)ToprovideinformationaboutacandidateC)TosellaproductD)TorequestameetingAnswer:B二、多項選擇題（每題2分，共10題）1.Whichofthefollowingarepartsofaformalletter?A)SalutationB)BodyC)ClosingD)SignatureAnswer:A,B,C,D2.Whatshouldyouincludeinacoverletter?A)YourcontactinformationB)ThejobyouareapplyingforC)YourskillsandqualificationsD)Athank-younoteAnswer:A,B,C3.Whichofthefollowingarebestpracticesforemailcommunication?A)ClearsubjectlineB)ConcisemessageC)PropergrammarD)PersonalizedgreetingAnswer:A,B,C,D4.Whatshouldyouavoidinabusinessemail?A)UsingslangB)WritinginallcapsC)PersonalphotosD)ProperpunctuationAnswer:A,B,C5.Whichofthefollowingarecommonmistakesinabusinessletter?A)PoorspellingB)UnclearformattingC)IrrelevantcontentD)ProfessionalsignatureAnswer:A,B,C6.Whatisthepurposeofareferenceletter?A)ToproviderecommendationsB)ToapologizeforamistakeC)TointroduceyourselfD)TosellaproductAnswer:A7.Whichofthefollowingarepartsofaformalemail?A)SubjectlineB)SalutationC)BodyD)ClosingAnswer:A,B,C,D8.Whatshouldyouincludeinacomplaintletter?A)DetaileddescriptionoftheissueB)RequestforresolutionC)PersonalinformationD)EmotionallanguageAnswer:A,B,C9.Whichofthefollowingarebestpracticesforwritingabusinessletter?A)ProperformattingB)ClearandconciselanguageC)ProfessionaltoneD)PersonalanecdotesAnswer:A,B,C10.Whatshouldyouavoidinacoverletter?A)TyposB)IrrelevantinformationC)PersonalphotosD)夸大其詞Answer:A,B,C,D三、判斷題（每題2分，共10題）1.Itisacceptabletouseslanginaformalletter.False2.Acoverlettershouldalwaysbeonepagelong.True3.Thereturnaddressshouldbeplacedonthetoprightcornerofanenvelope.False4.Itisappropriatetouseacasualsalutationinabusinessemail.False5.Areferencelettershouldbewrittenbysomeonewhoknowsyouwell.True6.Itisokaytosendabusinessemailwithoutasubjectline.False7.Acomplaintlettershouldbewritteninafriendlytone.False8.Personalphotosshouldbeincludedinaformalletter.False9.Itisacceptabletouseallcapsinabusinessemail.False10.Athank-younoteshouldbeincludedinacoverletter.True四、簡答題（每題5分，共4題）1.Whatarethekeycomponentsofaformalletter?Answer:Thekeycomponentsofaformalletterincludethesender'saddress,date,recipient'saddress,salutation,body,closing,andsignature.Eachcomponentservesaspecificpurposeinensuringtheletterisprofessionalandclear.2.Howshouldyoustructureabusinessemail?Answer:Abusinessemailshouldhaveaclearsubjectline,aprofessionalsalutation,aconciseandclearbody,apoliteclosing,andaprofessionalsignature.Thesubjectlineshouldbeinformative,thesalutationshouldbeformal,thebodyshouldbetothepoint,theclosingshouldbepolite,andthesignatureshouldincludecontactinformation.3.Whatarethebestpracticesforwritingacomplaintletter?Answer:Thebestpracticesforwritingacomplaintletterincludebeingclearandconcise,providingdetailedinformationabouttheissue,maintainingaprofessionaltone,andincludingarequestforresolution.Itisimportanttoavoidemotionallanguageandtofocusonthefacts.4.Howcanyoumakeacoverletterstandout?Answer:Tomakeacoverletterstandout,includeastrongopeningstatement,highlightrelevantskillsandqualifications,showenthusiasmfortheposition,andprovidespecificexamplesofyourachievements.Personalizethelettertothecompanyanddemonstratehowyoucancontributetotheirsuccess.五、討論題（每題5分，共4題）1.Discusstheimportanceofpropergrammarandspellinginbusinesscommunication.Answer:Propergrammarandspellingarecrucialinbusinesscommunicationastheyreflectprofessionalismandattentiontodetail.Theyhelpensureclarityandavoidmisunderstandings,whichcanimpactthereputationofanindividualorcompany.Inaccuratelanguagecanunderminethecredibilityofthemessageandaffecttherecipient'sperception.2.Explainthedifferencebetweenaformalandinformalletter.Answer:Aformalletterischaracterizedbyastructuredformat,formallanguage,andaprofessionaltone.Itistypicallyusedforbusinesscommunication,officialmatters,orformalrequests.Ontheotherhand,aninformalletterismorerelaxedandpersonal,usingcasuallanguageandafriendlytone.Itiscommonlyusedforpersonalcorrespondence,suchasletterstofriendsorfamily.3.Discusstheroleofareferenceletterinajobapplication.Answer:Areferenceletterplaysasignificantroleinajobapplicationasitprovidesinsightsintoacandidate'sskills,quali