FY2025Tajikistan

CountryOpinionSurveyReport

ECRBusinessIntelligenceTeam|June2025

Acknowledgements

TheTajikistanCountryOpinionSurveyispartoftheCountryOpinionSurveyProgram

seriesoftheWorldBankGroup.ThisreportwaspreparedbytheBusinessIntelligence(BI)team,ledbyJoséDeBuerba(SeniorExternalAffairsOfficer)andSvetlanaMarkova(SeniorExternalAffairsOfficer).YuliaDanilina,JessicaCameron,NanLin,andSofya

Gubaydullinaoversawthedesign,reporting,andanalysisofthesurveyresults.NoreenWambuiandIrinaPopovaprovideddatasupport.

BIacknowledgesthesignificantcontributionfromtheTajikistancountryteamandthe

independentfieldagency,TakhlilvaMashvarat.Inparticular,BIisgratefulforthe

supportfromRakhymzhanAssangaziyev(SeniorOperationsOfficer),FarukhSultonov(CountryOfficer),ZarrinaAbdulalieva(CountryOfficer),andDilafruzZoirova(ExternalAffairsOfficer),whocoordinatedthesurvey-relatedactivitiesfromDushanbe,Tajikistan.

Contents

Objectives

MethodologyOverview

ExecutiveSummary

OverallViewsoftheWorldBankGroup(WBG)

TheWBG’sWorkonDevelopmentPriorities

TheWBG’sInstruments

TheWBG’sOperationalEffectiveness,Engagement,andCollaboration

CommunicationandOutreach

SampleDemographicsandDetailedMethodology

3

Objectives

ThissurveywasdesignedtoassisttheWorldBankGroup(WBG)ingainingabetterunderstandingofhowstakeholdersinTajikistanperceivetheWBG.Thesurveyexploredthefollowingquestions:

1.OverallViewsoftheWBG:HowfamiliararestakeholderswiththeWBG?HowmuchdotheytrusttheWBG?

WhatopinionsdostakeholdershaveoftheWBGregardingitseffectivenessandrelevancetodevelopmentinTajikistan?Aretheseperceptionsimprovingordeclining?DostakeholdersfeelthattheWBGhaschangedforthebetterortheworseinthelastthreeyears?

2.TheWBG’sWorkonDevelopmentPriorities:Whatareasofdevelopmentareperceivedtobethemostimportant?HastheWBGbeenhelpfulinachievingthegoalsofitsprojectsintheseareas?HowdidtheseprojectsimpactthepeopleofTajikistan,andhowcouldtheWBGhavebeenmorehelpful?

3.WBGInstruments:WhatdokeystakeholdersvaluethemostregardingtheWBG’sworkinTajikistan?Whatarekeystakeholders’opinionsofWBG’sfinancialinstrumentsandknowledgeproducts?HowarestakeholdersusingWBGknowledgework,andhasitinfluencedgovernmentpolicyinTajikistan?

4.TheWBG’sOperationalEffectiveness,Engagement,andCollaboration:HowistheWBGperceivedasadevelopmentpartnerinTajikistan?Howdorespondentsperceiveitsoperationaleffectiveness?Areopinionsimprovingordeclining?HoweffectivehastheWBGbeeninfacilitatingtheGovernment’sengagementwithcivilsociety?

5.Communications:Whatarethepreferredcommunicationchannels,anddotheydifferbetweenstakeholdergroups?DostakeholdersrecallanyWBGmessaging?Whatkeytopicsdostakeholdersrecall?WhatinformationdostakeholderswantfromtheWBG?

4

MethodologyOverview

FieldedinJanuary-April2025

691potentialparticipantswereaskedtocompletethesurvey

Respondentscompletedthequestionnaireonlineorface-to-face

ListofnamesprovidedbytheWBGcountryteamandsupplementedbythefieldagency

Datacollectionconductedbyanindependentfieldfirm

438participants(63%responserate)

82%fromDushanbeandtheDistrictsofRepublicanSubordination

61%havecollaboratedwiththeWBGwithinthepast3years

ComparedtotheFY22CountrySurveyResults

466participants(59%responserate)

79%fromDushanbeandtheDistrictsofRepublicanSubordination

56%collaboratedwiththeWBG

Click

here

fordetailsoftheRespondentSampleandMethodology.

StakeholdersinFY25COSSample

48%

GovernmentInstitution

15%

CivilSocietyOrganization

12%

Academia/ResearchCenters

8%

7%

5%

PrivateSector

BilateralorMultilateralAgency

Media

2%

2%

<1%

<1%

LocalGovernmentOfficeorStaff

Other

ExecutiveOfficeofthePresident,Prime

Minister,Minister

OfficeofaParliamentarian

Q

Whatisyourprimaryprofessionalaffiliation?(Selectonly1response)(PercentageofRespondents,N=438)

5

ExecutiveSummary

1.OverallViewsoftheWBG:

InFY25,stakeholdersreportedslightlylowerlevelsoffamiliaritywiththeWBGcomparedtotheFY22CountrySurvey(butstillhigherthanglobalandregionalaverages)andconsistentlyhighlevelsoftrustintheinstitution.TheWBGwasconsideredthesecondmosttrustedinstitutioninthecountry(aftertheGovernmentofTajikistan)andratedabovetheUNandIMFintrust,effectiveness,andrelevance.Moreover,ratingsoftheWBG’srelevanceinTajikistanhavesignificantlyimprovedsinceFY22.

ComparedtoothercountriesinEurope,CentralAsia,andIDAcountriessurveyedinFY24,Tajikistan'srespondentsperceivedtheWBGasmorerelevantandeffective.

FamiliaritywiththeWBG*

6.9

7.2

RelevanttoTajikistan'sdevelopment*

EffectivenessinhelpingTajikistanachieveresults

TrusttheWBGtodowhatis

right

FY25

FY22

8.4

7.9

8.1

7.9

7.9

7.6

12345678910

MeanRating

2.TheWBG’sWorkonDevelopmentPriorities:

UnderthecurrentFY19-23CPFpillars,theWBG’sworkonstrengtheningtheinstitutionalframeworkandinvestmentfortheTajikpowersector,aswellasenhancinghealthandeducationservices,receivedthehighestratingsofeffectiveness,particularlyamonggovernmentstakeholders.WhenaskedhowhelpfultheWBGwasinachievingprojectgoalsinthesesectors,98%saidtheBankwashelpful,with80%ofrespondentssaying,“veryhelpful.”Atthesametime,theWBG’ssupportforimprovingtheeffectivenessoftheTax/StatisticsOfficeswasratedlower,specificallybyrespondentsfromtheprivatesector.

Lookingforward,stakeholdersidentifiededucation,health,energy,water/sanitation/irrigation,agriculture/foodsecurity,andjobsastopprioritiesforWBGsupport(fromthelistof16sectoralareas).WhenreflectingonthepillarsofthenewCPF,respondentsprimarilyemphasizedtheimportanceofhumancapitaldevelopmentinTajikistan.Privatesectorrespondentsalsostressedtheneedtostrengthenthebusinessenvironmentandincreasedigitalinclusion.

Education

Health

Energy

Water/sanitation/irrigationAgriculture/foodsecurityJobs

6

48%

48%

42%

41%

39%

36%

ExecutiveSummary(continued)

IntheirwrittencommentsregardinghowtomaketheWBGmoreeffectiveinTajikistan,respondentssuggestedprioritizingjobcreationbysupportingSMEs,cooperatives,andagribusiness.TheyemphasizedtheneedfortheWBGtosupportandimproveaccesstofinance,infrastructure,anddigitalservices,whilealsostreamliningbusinessprocedurestofosteramoretransparentandinvestment-friendlyenvironment.

Strengtheninggovernance,buildinginstitutionalcapacity,andexpandingaccesstohealth,education,andsocialprotection—especiallyforwomenandpeoplewithdisabilities—werealsohighlightedasthekeyareasfortheWBG’sinvolvement.Additionally,respondentscalledforbetterroadsandpublicservicedigitalizationtoenhanceoverallservicedeliveryandqualityoflife.

3.WBG’OperationalEffectiveness:

WhenaskedabouttheWBG’sreformeffortsoverthepastthreeyears,two-thirdsofstakeholders(68%)notedthattheWBGbecamesomewhatorsignificantlybetterinfulfillingitscoremissionofimprovingpeople’slivesinTajikistan,andoverhalfofallrespondents(58%)recognizedimprovementsintheWBG’seffortstoenhancethecountry’soverallbusinessenvironment.

WBG’sclientsandpartnersreportedthemostsignificantreform-relatedimprovementsintwoareas:thetechnicalqualityofWBG-supportedprojectsandcollaborationwithotherpartnerstomobilizedevelopmentfinance,with65%and60%ofrespondents(respectively)ratingtheseaspectspositively.

Inaddition,morethanhalfofstakeholders(57%)believedthattheWBGhasimprovedintermsofworkingacrossitsinstitutionsasoneWorldBankGroupoverthepastfewyears;however,itisimportanttonotethat31%ofrespondentswerenotawareoftheWBGoperatingasajointrepresentationofficeinTajikistan.

4.WBGInstruments:

Themajorityofstakeholders(66%)consideredtheWBG’sfinancialresourcesitsgreatestvaluetoTajikistan.Respondents’ratingsoftheWBG’sfinancialinstruments(i.e.,WorldBankprojects,IFCinvestments)meetingthecountry’sneedsandthetimelinessoftheWBG’sfinancialsupporthaveremainedconsistentlypositivesincetheFY22survey(mean=7.9andmean=7.8ona10-pointscale,respectively).

RegardingWBG’sknowledgework,78%ofrespondentsreportedthattheyhaduseditinthepast,primarilyresearch/analyticalreports,workshops/trainingcourses(mainly,respondentsfromgovernmentinstitutions),anddataresources(mostoftenusedbyrespondentsfrombilateral/multilateralagenciesandcivilsociety).

Financialresources

Conveningpower

Advisoryservices

Dataandresearch

66%

43%

41%

30%

7

ExecutiveSummary(continued)

StakeholdershadpositiveperceptionsofthetechnicalqualityoftheBank’sknowledgeanditscontributiontobuildinginstitutionalcapacityandimprovingdevelopmentresultsinTajikistan.74%ofthoserespondentswhousedWBG’sadvisoryservicessuggestedthatWBGpolicyadvicehadinfluencedgovernmentpolicyinTajikistan.Amongkeypolicyareas,respondentsnotedthatWBGadvicecontributedtochangesintheTaxCodeandCustomsCodeinTajikistanandthenationalfinancialinclusionstrategy.

StakeholdersrecommendedthattheWBGenhancethevisibilityofitsknowledgeworkbyadoptingmorediversedisseminationchannels,suchastraditionalmedia,socialmedia,andtrainingprograms.TheyalsoemphasizedtheneedforgreateraccessibilityandinclusivityofWBGknowledge—particularlybymakingdataandreportsmoreavailableinTajikandRussian.

5.TheWBG’sEngagementandCollaboration:

InFY25,stakeholdershadsignificantlymorepositiveperceptionsoftheWBGasalong-termdevelopmentpartneranditsresponsivenesstoTajikistan’sneedsthaninFY22.

Beingalong-termpartnertoTajikistan*

ResponsivenesstoneedsinTajikistan*

AccesstoWBGstaffandexperts

FY25

FY22

8.4

7.9

7.9

7.3

7.4

7.5

12345678910

MeanRating

TheWBGreceivedthehighestratingsfortheeffectivenessofitspartnershipswiththenationalgovernment(mean=8.6),NationalBankofTajikistan(mean=8.1),andotherdonorsanddevelopmentpartners(mean=8.0).However,ratingsofWBG’scollaborationwiththeprivatesector(mean=7.1)andcivilsociety(mean=6.9)wererelativelylower.Inadditiontoitspartnershipwiththenationalgovernment,respondentswouldliketheWBGtocollaboratemorewithlocalgovernments(45%)andtheprivatesector(38%).

Themajorityofstakeholders(57%)identifiedalackofaccesstofinanceasthemainchallengetoprivatesectordevelopmentinthecountry.ToenhancetheWBG’seffectivenessinprivatesectordevelopment,respondentssuggestedcontinuedfinancialsupportforentrepreneurship,targetedassistanceforagribusiness,andagreaterfocusonadvancingdigitaltransformation.IntermsofimprovingWBG'scollaborationwithcivilsociety,respondentsemphasizedtheimportanceofpartneringwithNGOs,localcommunities,andmediatosupportindependentprojectmonitoring,strengthenaccountability,enhancetransparency,andempowercommunitiesthroughinclusiveprogramsandfundingforCSOs.

6.Communications:

8

Two-thirdsofallrespondents(66%)recalledseeingorhearingsomethingabouttheWBGrecently.StakeholdersreportedthattheyprefertoobtaincommunicationfromtheWBGatitsevents(inpersonoronline)orviaitssocialmediachannels.RespondentslistedcasestudiesofWBGprojectsasthemosthelpfulinformationtypeforbetterunderstandingtheBank’sroleinTajikistan.

OverallViewsof

theWorldBankGroup

9

FamiliaritywiththeWBGhasSlightlyGoneDownSince

FY22,HighestAmongGovernmentInstitutions

ComparisonofFY22andFY25

Meanfamiliarity:FY25=6.9

FY22=7.2

CollaborationwiththeWBG

Meanfamiliarity:CollaboratewithWBG=8.1*

Donotcollaborate=5.0

Stakeholdergroups

Respondentsfromgovernmentinstitutionsweremost

familiarwiththeWBG,whereasrespondentsfrom

Q

academiaandthemediaweresignificantlylessfamiliar.

AllRespondents*

GovernmentInstitutions

Bilateral/MultilateralAgency

CivilSociety

PrivateSector

Media

Academia

6.9

7.6

7.2

6.2

6.1

5.8

5.4

12345678910

HowfamiliarareyouwiththeWorldBankGroup’sworkinTajikistan?Scale:1Notfamiliaratall–10VeryfamiliarMeanRatingofFamiliarity

10

*Denotessignificantdifferencebetweengroups

OverallHighLevelsof

TrustintheWBGAmongStakeholders

Notably,respondentsfromthecivilsocietyand

privatesectorgavethelowestratingsoftrustintheWBG(bothmeans=7.0),comparedtoother

stakeholdergroups.

SincethelastsurveyeffortinFY22,stakeholders

havereportedsignificantlyhigherlevelsoftrustinalltheinstitutionsstudiedinbothyears.

GovernmentofTajikistan*

WorldBankGroup(WB,IFC,

andMIGA)*

Regionaldevelopmentbanks

(e.g.,ADB,IBRD)

UnitedNationsagencies*

Civilsociety*

InternationalMonetaryFund*

Privatesector*

Academia/researchcenters

8.6

6.9

7.9

7.6

7.5

7.4

6.6

FY25

7.1

FY22

6.3

7.0

6.6

7.0

6.6

6.9

Q

12345678910

HowmuchdoyoutrusteachofthefollowinginstitutionstodowhatisrightforTajikistan?MeanRatingofTrust

11

Scale:1Notatall–10Verymuch*Denotessignificantdifferencebetweenyears

8.0

7.9

PerceptionsofWBGRelevanceHaveIncreased

ComparedtotheFY22COS,respondentsthisyearratedtheWBGsignificantlymorepositivelyintermsofitsrelevance.TheireffectivenessratingswerealsorelativelyhighandincreasedsinceFY22,althoughnotsignificantly.

RELEVANCEtoTajikistan’sdevelopment

8.4

WorldBankGroup(WB,IFC,and

MIGA)*

7.8

Regionaldevelopmentbanks

(e.g.,ADB,EBRD)

FY25

FY22

8.0

UnitedNationsagencies

7.7

InternationalMonetaryFund

12345678910

MeanRatingofRelevance

*Denotessignificantdifference

betweenyears

EFFECTIVENESSinachievingdevelopmentresults

8.1

WorldBankGroup(WB,IFC,and

MIGA)

7.9

Regionaldevelopmentbanks

(e.g.,ADB,EBRD)

FY25

7.7

FY22

UnitedNationsagencies

7.2

InternationalMonetaryFund

12345678910

MeanRatingofEffectiveness

HowrelevantiseachofthefollowingorganizationstoTajikistan’sdevelopment?Scale:1Notatall–10Verymuch

HoweffectiveiseachofthefollowingorganizationsinhelpingTajikistanachievedevelopmentresults?Scale:1Notatall–10Verymuch

Q

12

StakeholdersfromGovernmentInstitutionsand

Bilateral/MultilateralAgenciesHadMorePositive

PerceptionsoftheWBG

Privatesectorrespondents

weremorecriticaloftheWBG,followedbycivilsociety

respondents.

RelevantroleinTajikistan'sdevelopment*

Effectivenessinhelping

Tajikistanachieve

developmentresults*

TrusttheWBGtodowhatisrightforTajikistan*

QForquestionwordingandscales,pleaseseepreviousslides.

8.79.1

7.96.9

8.38.0

8.78.5

7.26.5

8.07.7

8.4

7.9

7.0

7.0

7.7

8.1

12345678910

MeanRating

GovernmentInstitutions

Bilateral/MultilateralAgency

CivilSociety

PrivateSector

Academia

Media

*Denotessignificantdifference

13

betweengroups

KPIRatingsinTajikistanareHigherthanECAandIDA

AveragesinFY24

Relevantroleindevelopment

Effectivenessinhelpingachievedevelopmentresults

TrusttheWBGtodowhatisright

8.47.2

7.1

TajikistanFY25

8.1

7.3

ECACountriesFY24

7.1

7.97.4

IDACountriesFY24

7.0

12345678910

MeanRating

Q

EuropeandCentralAsiaFY24countriesincluded:Georgia,Moldova,Poland,Croatia,Bosnia&Herzegovina

14

IDAFY24countriesincluded:Benin,Bhutan,BurkinaFaso,Burundi,Cambodia,Chad,Comoros,Guinea-Bissau,LaoPDR,Lesotho,Maldives,Mauritania,Senegal,SolomonIslands,Somalia,SouthSudan,SriLanka,Togo,Zambia

AMajorityofStakeholdersSaidtheBankWasBetteror

SignificantlyBetteratImprovingPeople’sLivesandtheBusinessEnvironmentinTajikistaninthePast3Years

Basedonyourexperience,inthepastthreeyears,howhastheWBGchangedintermsof…

Itsworktoimprovepeople’slivesinTajikistan

Itsworktoimprovetheoverallbusinessenvironmentin

Tajikistan

40%8%4%

PerceivedWBGImprovement

37%11%4%

28%

18%

21%

26%

SignificantlyBetteruSomewhatBetterStayedtheSameuSomewhatWorseSignificantlyWorseaDon’tknow

15

QBasedonyourexperience,inthepastthreeyears,howhastheWBGchangedintermsof…(PercentageofRespondents,N≈438)

WBGClientsandPartnersObservedImprovementsin

WBG’sOperationsOverthePast3Years

Basedonyourexperience,inthepastthreeyears,howhastheWBGchangedintermsof…

ImprovingthetechnicalqualityofWBG-supportedprojectsinTajikistan

Partneringwithotherstoincreasedevelopmentfinance

Beingeasytoworkwith

WorkingacrossitsinstitutionsasoneWorldBankGroup

ThespeedofWBGprojectapproval

31%34%

PerceivedWBGImprovement

24%36%

20%

25%

29%

27%

22%

29%

30%

32%

16%4%

10%2%

19%2%

21%

31%

23%

10%4%

9%5%

SignificantlyBetterSomewhatBetterStayedtheSameSomewhatWorseSignificantlyWorseDon’tknow

Q

16

Basedonyourexperience,inthepastthreeyears,howhastheWBGchangedintermsof…(AskedonlytorespondentsinGovernmentInstitutions,

Bilateral/MultilateralAgencies,andthosewhoindicatedthattheyhavecollaboratedwiththeWBGinthepast3years.PercentageofRespondents,N≈312)

TheWBG’sWorkon

DevelopmentPriorities

17

PerceptionsoftheEffectivenessofWBGSupportVaries

BetweenGovernmentInstitutionsandthePrivateSector

TajikistanCountryPartnershipFramework2019-2024

7.7

Enhancingeducationservices

8.0

6.2

7.7

Enhancinghealthservices

Improvingtheresilienceofresidentsinlocal

communities

8.1

6.3

7.5

7.9

I.Human

capital

development

andresilience

6.1

7.98.2

Strengtheninginstitutionalframeworkandinvestment

fortheTajikpowersector

Improvingfinancialviabilityofpublicelectricityand

waterutilities

ImprovingtheeffectivenessofTax/StatisticsOffices

OverallMean

6.6

7.47.6

GovernmentInstitutions

PrivateSector

6.9

7.67.9

5.7

II.Institutional

strengtheningand

sustainability

7.5

Improvingbusinessenvironment

7.6

7.67.8

6.5

Strengtheningregionalconnectivityandintegration

6.3

III.Private

sectorgrowth

12345678910

Q

MeanRatingofEffectiveness

18

TheWBGhasemphasizedthreefocusareasinitscurrentstrategy(2019-2024CountryPartnershipFramework)withtheGovernmentofTajikistan.HowwouldyouratetheEFFECTIVENESSoftheWBG’ssupportinthefollowingaspectsofthesefocusareas?(Noteffectiveatall1;Veryeffective10)

LookingForward:StakeholdersWantWBGInvolvementAcross

AllAreas,EspeciallyinDigitalInclusionandHumanCapital

TajikistanCountryPartnershipFramework2025-2029

8.6

8.5

Strengthenbusinessenvironment

Increasedigitalinclusion

Enhancelaborproductivity

Increasefemaleempowermentandlaborforce

participation

9.2

8.9

8.99.2

8.6

8.78.3

8.5

8.58.1

I.Support

privatesectordevelopment

8.6

8.4

Fostergoodgovernanceandaccountability

Improveeconomicandfiscalmanagement

Humancapitaldevelopment,incl.education,health,

socialprotection

Strengtheninclusiveandsustainablewaterandsanitationservices

OverallMean

8.9

8.7

8.89.0

9.0

9.0

GovernmentInstitutions

PrivateSector

9.4

8.68.68.6

II.Strengthen

publicservice

delivery

8.7

8.8

8.8

8.7

8.7

Increaserenewableenergygeneration

Increaseclimateresilienceandstrengthendisasterrisk

management

8.6

12345678910

III.Enhancebetterlives

Q

Lookingforward,andtaking2029CountryPartnership

19

MeanRatingofEffectiveness

intoaccountlimitedresources,howIMPORTANTisitfortheWBGtobeinvolvedinthefollowingaspectsofitsstrategy(new2025-Framework)withtheGovernmentofTajikistan?(Notimportantatall1;Veryimportant10)

LookingForward:StakeholdersWanttheWBGtoContinue

FinancialSupport,PairedwithStrongProjectMonitoringandBroaderStakeholderCollaboration

Intheiropen-endedresponsesonhowtheWBGcouldstrengthenitseffectivenessacrossthepriorityareas,

respondentssuggestedthefollowing:

I.Support

privatesectordevelopment

II.Strengthen

publicservice

delivery

Q

III.Enhancebetterlives

PromotejobcreationbysupportingSMEs,cooperatives,andagribusiness.

Improveaccesstofinanceandinfrastructure(e.g.,irrigation,digitalservices).

Helpthegovernmenttosimplifybusinessproceduresandfosteramoretransparent,investment-friendlyenvironment.

Enhancegovernancewithanti-corruption,transparency,andaccountabilitymeasures.

Digitalizeandintegratepublicservices,especiallyinhealthandprocurement.

Buildinstitutionalcapacitythroughpublicsectortrainingandtechnicalsupport.

Collaboratewithnon-governmentinstitutionsforcoordinatedeffortsinprojectmonitoring

Expandaccesstohealth,education,andsocialprotection,especiallyforwomenandpeoplewithdisabilities.

Improveroadsandbasicinfrastructuretoboostqualityoflife.

EmpowercommunitiesthroughCSOfunding,inclusionprograms.

20

WhatisthemostimportantthingtheWBGcoulddotoincreaseitseffectivenessinthesepriorityareasinTajikistan?(Pleasebespecific)(N=294)

DevelopmentAreas

forWBG’sFocusandAreasto

BenefitFromOtherDonors

Education

Health

Energy

Thisyear,respondentsconsideredthehealthandenergysectorsmuchmoreofapriority,withmorethantwiceasmanyrespondentsselectingtheminFY25asinFY22.

Respondentsprovidedconsistentanswerstoboth

questionsregardingtheBank’spotentialleadership

areasandthefocusforotherdonors.Thisalignmentconfirmstheoverarchingimportanceofhealth,

education,andenergyasprioritysectors,irrespectiveoftheimplementingpartner.

Water/sanitation/irrigationAgriculture/foodsecurity

Jobs

DigitalinfrastructuredevelopmentGenderequity

Socialprotection

Climatechange/disasterriskmanagement

Privatesectordevelopment

Transportinfrastructure

Publicsectorgovernance,incl.publicfinancialmanagement

Environment/naturalresourcemanagement

Financialsector

Regionalcooperation,incl.tradefacilitation

Q

48%

38%

48%

40%

42%

38%

41%

35%

39%

32%

326%

33%

31%

29%

28%WBG

28%OtherDonors

25%

27%

26%

26%

28%

20%

27%

18%

20%

14%

22%

14%

23%

9%

17%

21

WhichFIVEareasshouldtheWBGprioritizeinitsworkinTajikistanandplayaleadingroleamonginternationalpartners?(Selectupto5)(PercentageofRespondents,N=419)

WhichFIVEareaswouldbenefitmostfromotherdonorsinTajikistan?(Selectupto5)(PercentageofRespondents,N=415)

HalfofAllWBGClientsIndicatedThatTheyWere

MostFamiliarWithaProjectonEnergy/Electricity

44%

50%

Energy/electricity

Health

ClientsreportedthattheyweremostfamiliarwithWBG’sprojectsintheareasof

49%

energy/electricityandhealth.

Climatechange/environmental

sustainability

42%

Intheiropen-endedcomments,respondentsrepeatedlyrecalledtheRogunHydropower

Project,theWBG’sworkduringtheCOVID-19pandemics,andthetaxreformproject.

Education

40%

Agriculture/foodsecurity

36%

Water/sanitation

35%

Socialprotection

32%

Digitalinfrastructureandservices

29%

Transport

TopThreePrioritiesfortheWBGtoFocus

27%

Privatesectordevelopment

26%

Financial/micro-economicmanagement

Q

22

PleasethinkaboutaspecificWBG-supportedprojectorinitiativethatyouaremostfamiliarwith.PleaseselectthedevelopmentareathatthisWBG-supportedprojectorinitiativesupported.(Selectallthatapply)(AskedonlyofthosewhosaidthattheycollaboratewiththeWBG,PercentageofRespondents,N=262)

Ifyourecall,whatwasthenameofthisWBG-supportedprojectorinitiative?(N=173)

NearlyAllWBGClientsSaidtheWBGWasHelpfulin

AchievingProjectGoals,WithMajoritySaying“VeryHelpful”

HowhelpfulwastheWBGin

achievingthegoalsofthis

projectorinitiative?

Mean=8.7

80%18%

uVeryHelpful(8-10)aSomewhatHelpful(5-7)NotThatHelpful(1-4)

InOpen-EndedComments,ClientsDiscussedtheImpacttheWBG-SupportedProjectHadonthePeopleofTajikistan

“WithintheWaterSectorReformprogram,theWBGinvestedsignificantlyinthemodernizationofirrigationinfrastructure,ensuringaccesstoirrigation

waterforthousandsoffarmers.Atthesametime,WBinvestedinCapacityandInstitutionaldevelopmentofwatersectorinstitutions,allowingmore

effectivemanagementofwaterresources.WBGinvestmentsintheenergyandfinancialsectorsofTajikistansignificantlycontributedtoimprovedlivingstandardsofthepo