Question1

Asaflightattendant,howwillyougreetyour

passengerswhenyouaremeetingthematthecabindoor?

Question2

Whatshouldaflightattendantbearinmindwhenstandinginthecabin?一、情景導入圖片來源于網(wǎng)絡僅供教學使用

Question3

Couldyoufigureoutseveralcaseswherepassengersneedtochangetheirseatswhenboarding?一、情景導入圖片來源于網(wǎng)絡僅供教學使用

Question4

Willpassengersbeabletotakeanyseatsastheylikeiftherearesomeemptyones，Whyorwhynot?

Question5

Asaflightattendant,howtoassistpassengerstoarrangetheirluggageproperly?一、情景導入圖片來源于網(wǎng)絡僅供教學使用Question6

Couldyoulistseveralitemsthatcould

notbestowedintheoverheadcompartment?purserstandingatthefrontcabindoorflightattendantsstandingattheassignedarea

warm,elegant,andasinceresmile

askingforseats,showingboardingpass,givingdirections,and

leadingpassengerstotheirseats

offeringtohelppassengerswiththeirluggage二、重點講解Asaflightattendant,weshouldgeetpassengersonboard:

takethewrongseatstaywithfamiliesorfriendsconfirmtheseatnearemergencyexiton-boardupgrading二、重點講解Couldyoufigureoutseveralcaseswherepassengersneedtochangetheirseatswhenboarding?torequireweightbalancePassengersarenotallowedtochangetheirseatsrandomlytosolvetheproblemunderthepremiseofensuringsafetytogiveprioritytosafetyBepatientandarrangeseatswithflexibility

二、重點講解Willpassengersbeabletotakeanyseatsastheylikeiftherearesomeemptyones，Whyorwhynot?tohelppassengerstoplacebaggageontheoverheadcompartment二、重點講解Asaflightattendant,howtoassistpassengerstoarrangetheirluggageproperly?tokeepprofessional,bepoliteandpatienttokeepaneyeonpassengers’handbaggageandarrangebagswithflexibilityNostackingofbaggage;Couldyoulistseveralitemsthatcould

notbestowedintheoverheadcompartment?Overweightluggage,easilyslidingbottlesandothermetalitemsareprohibitedintheoverheadbins三、核心詞匯boardingpass/boardingcard登機牌圖片來源于網(wǎng)絡僅供教學使用圖片來源于網(wǎng)絡僅供教學使用圖片來源于網(wǎng)絡僅供教學使用seatnumber座位號圖片來源于網(wǎng)絡僅供教學使用FirstClass頭等艙圖片來源于網(wǎng)絡僅供教學使用BusinessClass商務艙圖片來源于網(wǎng)絡僅供教學使用EconomyClass經(jīng)濟艙圖片來源于網(wǎng)絡僅供教學使用windowseat靠窗座位圖片來源于網(wǎng)絡僅供教學使用aisleseat過道座位圖片來源于網(wǎng)絡僅供教學使用crewseat機組座位圖片來源于網(wǎng)絡僅供教學使用frontrow/middleseat圖片來源于網(wǎng)絡僅供教學使用/back(rear)seat前排座位/中間座位/后排座位emergencyexitrow/exitseat緊急出口旁的座位圖片來源于網(wǎng)絡僅供教學使用luggage/baggage行李圖片來源于網(wǎng)絡僅供教學使用

suitcase/briefcase手提箱/公文包圖片來源于網(wǎng)絡僅供教學使用

handbaggage/checkedbaggage/oversizedbaggage手提行李/托運行李/超規(guī)行李圖片來源于網(wǎng)絡僅供教學使用1.Goodmorning!Welcomeaboard!

早上好，歡迎登機。2.WelcometoAirChina/ChinaEasternAirlines/ChinaSouthernAirlines!

歡迎乘坐中國國航/中國東航/中國南航。3.Yourboardingpass,please?/MayIhavealookatyourboardingpass?

/Wouldyoumindshowingmeyourboardingpass?

請出示您的登機牌好嗎？四、高頻語句4.Sir,theseatnumbersareshownalongtheedgeoftheoverhead

compartment.

先生，您的座位號在上方行李架的邊緣。5.Pleasetakethisaisle,andgostraightahead.Yourseatisinthe

front/middle/rearofthecabin.

請沿這邊過道繼續(xù)直走。您的座位在機艙前部/中部/后部。6.Goodmorning.Thisaisle/way,please.

早上好，請從這邊通道往前走。7.Yourseatnumberisindicatedundertheoverheadcompartment.／The

seatnumberisontheedgeoftheoverheadlocker.

您的座位號在行李架下方/行李架的邊緣。四、高頻語句9.

Wouldyoumindtostepasideandmakeroomforotherstogo

through.Youcanarrangeyourbaggagelater.Don'tworry,let's

findaplacetoputyourbaggagelater.

請您稍微移步一下，讓出地方給其他旅客通過。您可以稍后再放行李，別

擔心，稍后我會幫您一起找地方安放的。8.Excuseme,Sir.Couldyoupleasegivewaytothepassengers

behind.Thankyou.

先生，麻煩您側(cè)身讓后面的旅客過一下，謝謝。10.

Excuseme,Sir.Thisisacrewseat.MayIaskyoukindlytoreturntoyouroriginalseat?Thankyouforyourcooperation.抱歉，先生，這是機組座位，請您回到原位。謝謝您的配合！11.Inordertokeeptheaircraftinbalance,pleasereturntoyouroriginalseats.Thankyou.為了使飛機保持配載平衡，請你們回到原來的座位，謝謝。12.

Idoapologizefornospaceintheoverheadlockeraboveyourseat.

Iunderstandyouwouldliketokeepyourbagclosetoyou.MayI

suggestyoustowitundertheseatinfrontofyou?

對不起，您座椅上方的行李架滿了。我明白您想把包放在身邊，我建議您放在

前面座椅的下面好嗎？13.

Wouldyoumindtakingoutyourpassport,thevaluablesandfragile

itemsfromyourluggage?

請您取出行李中的護照、貴重和易碎物品好嗎？四、高頻語句14.Excuseme,isthisyourluggage?MayIadviseyoutoputitunder

theseatinfrontofyouorintotheoverheadcompartment?

您好，請問這是您的行李嗎？請放在您前方座椅下，或放在行李架上？15.Excuseme,Madam.Isthisyourbaggage?It'stheemergencyexit.

Foryoursafety,wouldyoumindputtingitintothe

overhead

compartment?

女士，打擾一下。請問這是您的行李嗎？這里是應急出口，出于安全考慮，

請您將您的包放在行李架上好嗎？根據(jù)1+X空中乘務職業(yè)技能等級標準，我們要熟悉掌握迎客登機基本服務。準備迎客迎接旅客五、知識拓展1.

微笑，眼神交流，問候旅客。2.

語氣親切自然，語調(diào)略微上揚。3.

表達尊敬和誠意，鞠躬15～30°，“微笑到、視線到、語言到、動作到”。4.

主動問候旅客：“您好，歡迎登機”。（二）迎接旅客1．整理自己的儀容儀表2．到位準備迎接旅客（一）準備迎客

飛機沒滿員，空座位很多，換個位子似乎更舒服。那么，乘客可以隨意調(diào)換座位嗎？會引發(fā)機毀人亡的危險嗎？六、案例分析對于以下人群，如何有效選位？孕婦/老人/小孩暈機的人0102尿頻的人03腿腳利