注：不含主觀題第1題判斷題(1分)Beforethearrivalofthetourgroup,weshouldconfirmtheexpectedarrivingtimebeforedeparting.第2題判斷題(1分)Theguideshouldarriveattheairport15minutesaheadoftheexpectedarrivingtimewhen

receivingguests.Therulesofintroducingpeople.第1題多選題(2分)Therulesofintroducingpeopleare()ANamethepersonofgreaterrankorauthorityfirst.BUsebothfirstandlast

names,and

includeanytitlesuchas"Dr./Sir".CBrieflyintroducethejobdutiesandhis/herworkingexperience.E.g.,thisisMr.Wang,heisourbusdriverwith20-year’sexperience.DDonotrepeatnamesorreversetheintroduction.正確答案：ABCDReceivingatairport第1題判斷題(1分)Asalocalguide,weshouldhelpthetouriststocollecttheirluggageandremindthemtocheckifthereisanydamage,andthentransfertheluggagetothecoach.MakingawelcomespeechtoyourguestsfromChina.第1題多選題(2分)Thekeypointsofwelcomespeechare(

)AShowhospitalityandself-introduction.BTellthemcontactinformation,busnumberorguideteleponenumber.CExpresswilling.

Introducinghotelfacilitiesandlocal,suchas

history,geography,food,scenery,arts,customs,etc.DExpressbestwishestotheguests.正確答案：ABCDonthewaytohotel第1題判斷題(1分)Onthewaytohotelwecanintroducethecitybriefly.EtiquetteinThailand第1題判斷題(1分)Peopleuse

namastetoshowfriendlinessandrespect.Thetraditionalfestival第1題判斷題(1分)Water-splashingfestival,alsoknownasSongkranfestival,isactuallytheNewYearintheThaicalendar.

Buddhistculture第1題判斷題(1分)InthetraditionalcustomsofThailand,menmustbeshavedandbecomeamonkonceaftertheyhavegrownup.

Makeaconversationaboutcheck-in.第1題判斷題(1分)Standardtwinroommeansaroomwithtwobeds.Introducehotelservicesandfacilities.第1題多選題(2分)Whichofthefollowingwordswecanusetointroducefacilitiesofhotel?AlaundrydocketBdesklampChotelinformationbooklet

Dlightswitch正確答案：ABCDHotelcheck-in第1題多選題(1分)Choosetheinformationweshouldtellthereceptionistduringtheregistration.AoomtypeconfirmationBdurationofstayCwakeupcallserviceDbreakfastarrangement正確答案：ABCDThaispecialties第1題多選題(2分)WhichofthefollowingareThaispecialties()ATomYumKungsoupBCurryFriedCrabCPekingduckDThaipineappleFriedrice正確答案：ABDFruit第1題多選題(1分)WhichofthefruitsareThaispecialties(

)ASweetsopBdurianCmangosteenDapple正確答案：ABCArrangingtourschedule第1題判斷題(1分)Beforearrangingtourscheduleweshouldcommunicatewithtourists.TheGrandPalaceofThailand第1題ThailandfourBuddha第1題Island第1題判斷題(1分)PhuketIslandisthemostfamousislandresortinsoutheastAsia,praisedbytouristsasthe"Veniceoftheeast".Bangkok第1題Thaimassage第1題判斷題(1分)KiwakokumarisstillregardedasthefatherofmedicineinThailand.Thaiboxing第1題判斷題(1分)ThaiboxingisthetraditionalfightingskilloftheThaination.ItoriginatedinThailandandhasahistoryof500years.Shopping-Atthesouvenirshop第1題Extraservice-shipmentofsouvenirs第1題判斷題(1分)

Itisnotrecommendedforthetourguidetopurchasegoodsfortourists.Gettingsick第1題判斷題(1分)Toreducethepossibilityoftheguestsgettingsick,tourguidesshouldadvisethegueststodineonlyintherestaurantsdesignatedbythelocaltourismauthorityinsteadofunlicensedsnackbarsorroadsidestands.

Alostpassport第1題多選題(2分)Thedirectionsof

dealingwithlostpassportare()Agotothenearestpoliceofficetoreporttheloss,andgetacertificateback.BcontacttherelatedEmbassyinThailandtogetanewreplacementpassportortemporaryresidencecertificateCgotothelocalpublicsecuritybureautore-issuevisawithreplacementpassportortraveldocumentDcontinuetheunfinishedtripandleaveThailand正確答案：ABCDAComplaintaboutTourGuideService第1題判斷題(1分)thetourguideshouldadoptapositiveattitudeandappropriatemethodstocontactthetouristsassoonastheyreceivethecomplaint.

ComplainingabouttheFood第1題判斷題(1分)Thetourguideservicecoversthewholeprocessofthetouristreceptionservice.Thesuccessorfailureoftourismactivitiesdependslargelyontheservicequalityoftourguides.

Hotelcheck-out第1題Farewellspeech第1題判斷題(1分)It'sbettertofinishyourspe