2025年外貿(mào)業(yè)務(wù)員英語溝通能力專項訓練試卷考試時間：______分鐘總分：______分姓名：______第一部分：閱讀理解與詞匯運用Readthefollowingpassagesandfillintheblankswiththemostappropriatewordsfromthelistbelow.Changetheformifnecessary.(請根據(jù)以下短文，從所給詞匯列表中選擇最恰當?shù)脑~語填空，必要時進行變形。)ListofWords:*1.facilitate*2.quotation*3.exorbitant*4.ascertain*5.comply*6.shipment*7.preliminary*8.arrange*9.customary*10.discrepancyDearSirs,Weacknowledgereceiptofyour(1)orderfor500dozensilkscarves,andthankyouforchoosingourproducts.Beforeproceeding,weneedto(2)afewdetailsregardingpaymenttermsanddeliveryscheduletoensuresmooth(3).Regardingpayment,our(4)conditionsarea30%deposituponorderconfirmationandthebalancebefore(5).Webelievethisisa(6)requestforourindustry,andwetrustyouwill(7)withthesetermsastheyare(8)practiceforus.Pleasealsoconfirmtheshippingportandthepreferredshippingmethodbyreturnemail.Weneedto(9)thecargodetailsaccordingly.Kindlyre-verifytheitemspecificationstoensurethereisno(10)withouroriginaloffer.Lookingforwardtoyourpromptreply.Bestregards,[YourName]---第二部分：情景寫作Youareworkingasanexportmanagerforacompanythatproduceshandmadeceramictiles.Acustomeremailsyou,expressinginterestinyourproductsbutcitingacompetitor'slowerprice.Writeanemailreplyto:1.Appreciatethecustomer'sinterest.2.Politelydisagreewiththepricecomparison,emphasizingtheuniquequality,craftsmanship,anddurabilityofyourtiles.3.Suggestameetingoraproductdemonstrationtoallowthecustomertoexperiencetheproduct'svaluefirsthand.4.Keepthetoneprofessional,friendly,andpersuasive.---第三部分：郵件改錯與回復Identifyandcorrecttheerrorsinthefollowingemail.Then,writeaconciseandpolitereplytothesender,addressingthepointsmentioned.EmailtoBeCorrected:Subject:Urgent:OrderNo.12345-ShipmentIssueDearSir/Madam,WearewritingregardingourrecentorderNo.12345,placedonMay10th.ThegoodsweresupposedtoarrivebyMay20thaccordingtotheinvoice,butwehaven'treceivedanythingyet.Thisiscausingaseriousproblemforourprojectdeadline.Couldyoupleaselookintothisimmediatelyandletusknowtheexactstatusofourshipment?Weareveryurgent.Pleasesendusthetrackingnumberassoonaspossible.Thankyouforyourhelp.Sincerely,JohnSmith(Correcttheerrorsaboveandwriteyourreplybelow)---第四部分：翻譯與表達TranslatethefollowingsentencesintoEnglish,ensuringtheyaresuitableforuseinabusinesscommunicationcontext:1.請貴方確認收到我方于上周五發(fā)去的發(fā)票副本。2.我們希望就修改合同條款進行進一步的談判。3.請告知我們關(guān)于安排工廠參觀的最佳時間。4.由于原材料價格上漲，我們不得不相應(yīng)提高產(chǎn)品報價。5.我們非常感謝您在我們遇到困難時給予的大力支持。試卷答案第一部分：閱讀理解與詞匯運用1.order2.ascertain3.shipment4.preliminary5.shipment6.reasonable7.comply8.customary9.arrange10.discrepancy解析思路：1.order:空格前是"Weacknowledgereceiptofyour"，意為“我們確認收到您的”，后面應(yīng)接名詞，表示收到的“訂單”。此處填order(訂單)。2.ascertain:空格后是"afewdetailsregardingpaymenttermsanddeliveryschedule"，意為“一些關(guān)于付款條款和交貨時間等細節(jié)”。我們需要一個動詞來表示“確認查明這些細節(jié)”。ascertain(查明，確定)符合語境。3.shipment:空格前是"smooth"，意為“順利的”。我們需要一個名詞來與smooth搭配，表示“順利的”什么。語境討論的是“運輸/裝運”。shipment(裝運，運輸)符合語境。4.preliminary:空格后是"conditions"，意為“條件”。我們需要一個形容詞來修飾conditions，表示這些條件是“初步的”或“預(yù)先的”。preliminary(初步的，預(yù)備的)符合語境。5.shipment:空格前是"balancebeforebefore"，意為“余額在裝運前”。語境指付款與裝運的關(guān)系。shipment(裝運)符合語境。6.reasonable:空格后是"request"，意為“要求”。我們需要一個形容詞來修飾request，表示這個要求是“合理的”。reasonable(合理的)符合語境。7.comply:空格后是"withtheseterms"，意為“與這些條款”。我們需要一個動詞原形，表示“遵守/依從這些條款”。comply(遵守，依從)符合語境。8.customary:空格后是"practice"，意為“做法”。我們需要一個形容詞來修飾practice，表示這種做法是“習慣性的”或“慣例的”。customary(習慣的，customarypractice(慣例))符合語境。9.arrange:空格后是"thecargodetailsaccordingly"，意為“相應(yīng)地安排貨物細節(jié)”。我們需要一個動詞原形，表示“安排”這些細節(jié)。arrange(安排)符合語境。10.discrepancy:空格前是"no"，意為“沒有”?？崭窈笫?withouroriginaloffer"，意為“與我們最初的報價”。我們需要一個名詞，表示“與……的差異”。discrepancy(差異，不符)符合語境。第二部分：情景寫作Subject:Re:InterestinCeramicTilesDear[CustomerName],Thankyouverymuchforyouremailandyourinterestinourhandmadeceramictiles.Wearedelightedtohearfromyou.Regardingyourcomparisonwithourcompetitor'spricing,whilewealwaysappreciatecompetitivemarkets,webelievethevalueofourtilesliesfarbeyondjustthepricetag.Ourproductsarecraftedbyskilledartisansusingtraditionaltechniques,ensuringexceptionalquality,uniqueness,andremarkabledurability.Weareconfidentthatthelongevityandaestheticappealofourtileswillmakethemaworthwhileinvestmentforyourproject.Totrulyappreciatethecraftsmanshipandqualityfirsthand,wewouldbehonoredtoarrangeameetingoraproductdemonstrationatyourconvenience.Thiswouldgiveyoutheopportunitytoseeandfeelthetiles'texture,weight,andintricatedesigns.Wevalueyourpotentialbusinessandhopetohavethechancetoshowcaseourproductstoyou.Pleaseletusknowyouravailabilityforameetingordemonstrationatyourearliestconvenience.Bestregards,[YourName]解析思路：1.Appreciateinterest:首先回應(yīng)郵件，表達感謝，符合商務(wù)禮儀。2.Disagreepolitely&emphasizevalue:針對價格比較，使用委婉的方式表達，如"Whilewealwaysappreciate..."。然后重點突出產(chǎn)品的獨特價值，如"valueliesfarbeyondjustthepricetag"。強調(diào)質(zhì)量、工藝、獨特性和耐用性(exceptionalquality,uniqueness,remarkabledurability)。3.Suggestmeeting/demonstration:提出見面或產(chǎn)品展示的建議，讓客戶親自體驗產(chǎn)品價值(arrangeameetingoraproductdemonstration,giveyoutheopportunitytoseeandfeel)。使用禮貌、積極的詞語(honoredtoarrange,opportunity)。4.Tone:整體保持專業(yè)(Bestregards)、友好(delighted,valueyourpotentialbusiness)和有說服力(confident,worthwhileinvestment)的語氣。5.Content:涵蓋了感謝、回應(yīng)價格質(zhì)疑（但側(cè)重價值）、提出進一步接觸的建議以及保持開放合作的態(tài)度。第三部分：郵件改錯與回復ErrorsCorrected:Subject:Urgent:OrderNo.12345-ShipmentStatusInquiryDearSir/Madam,WearewritingregardingourrecentorderNo.12345,placedonMay10th.ThegoodsweresupposedtoarrivebyMay20thaccordingtotheinvoice,butwehaven'treceivedthemyet.Thisiscausingapotentialdelayforourprojectdeadline.Couldyoupleaselookintothisimmediatelyandletusknowtheexactstatusofourshipment?Wewouldappreciatereceivingthetrackingnumberassoonaspossible.Thankyouforyourpromptattentiontothismatter.Sincerely,JohnSmithCorrectionsExplained:1."Urgent:ShipmentIssue"changedto"Urgent:ShipmentStatusInquiry"-Morespecificandprofessional.2."Wehaven'treceivedanythingyet"changedto"wehaven'treceivedthemyet"-Needsapronoun("them")toreferbackto"thegoods".3."Thisiscausingaseriousproblem"changedto"Thisiscausingapotentialdelay"-"Seriousproblem"mightbetoostrong;"potentialdelay"ismoreprofessionalandspecific.4."Weareveryurgent"changedto"Wewouldappreciatereceiving..."or"Welookforwardtoreceiving..."-Morepoliteandstandardbusinessphrasingforrequestingaction."Weareveryurgent"soundslikeademand.5.Added"Thankyouforyourpromptattentiontothismatter."attheend-Politeclosingforanurgentinquiry.ReplytotheSender:Subject:Re:OrderNo.12345-ShipmentStatusInquiryDearMr.Smith,ThankyouforreachingouttousregardingOrderNo.12345.Wesincerelyapologizeforthedelayinshipmentandforanyinconveniencethismaycauseyourproject.WehavetracedtheshipmentandfoundthatitiscurrentlystuckincustomsclearanceinShenzhen,whichiscausingthedelay.Thecustomsofficersarereviewingthedocuments.Wearecloselyliaisingwiththeshippingcompanytomonitorthesituationandexpeditetherelease.Weexpectthecargotoclearcustomsby[InsertEstimatedDate,e.g.,May28th]andwillprovideyouwiththetrackingnumberimmediatelyuponrelease.Wewillalsokeepyouupdatedontheprogress.Weappreciateyourunderstandinginthismatter.Pleasedonothesitatetocontactusifyouhaveanyfurtherquestions.Bestregards,[YourName]解析思路：1.ErrorCorrection:逐條分析了原郵件中的錯誤，并給出了修改建議和理由。主要問題在于表述不夠?qū)I(yè)、細節(jié)缺失（未指明貨物）、語氣過于急切、結(jié)尾禮貌不足。2.ReplyContent&Structure:*Acknowledge&Apologize:首先感謝客戶聯(lián)系，為延誤表示歉意(Thankyouforreachingout...,Wesincerelyapologize...)。*Inquire&Explain:查詢訂單，并給出具體的延誤原因（如在此例中假設(shè)為“海關(guān)清關(guān)延誤”），顯得更具體和可信(tracedtheshipment,stuckincustomsclearance)。說明正在采取行動(closelyliaisingwiththeshippingcompany)。*ProvideUpdate&Timeline:給出預(yù)計解決時間（即使是估計的）并承諾提供追蹤號(expectthecargotoclear...,provideyouwiththetrackingnumberimmediatelyuponrelease)。*OfferFurtherAssistance:表示會保持更新，并歡迎進一步溝通(keepyouupdated,donothesitatetocontactus)。*Tone:保持專業(yè)、誠懇、并試圖安撫客戶的語氣(sincerelyapologize,appreciateyourunderstanding)。第四部分：翻譯與表達1.PleaseconfirmreceiptofthecopyofourinvoiceissuedlastFriday.2.Wewishtoengageinfurthernegotiationsregardingtheamendmentofthecontractterms.3.Pleaseinformusaboutthebesttimetoarrangeavisittoourfactory.4.Duetotheriseinrawmaterialcosts,weregrethavingtoincreaseourproductpricesaccordingly.5.Wegreatlyappreciateyourstrongsupportinhelpingusovercomethedifficultiesweencountered.解析思路：1.Translate:將中文句子準確翻譯成英文，注意語序和詞匯選擇。*"請貴方確認收到..."->"Pleaseconfirmreceiptof..."(使用"confirmreceiptof"是商務(wù)信函中確認收到某物的標準表達)*"我方于上周五發(fā)去的..."->"thecopyofourinvoiceis