商務(wù)英語情境對(duì)話測(cè)試題及答案一、電話溝通（共5題，每題2分，總計(jì)10分）場(chǎng)景：你作為一家中國(guó)科技公司的銷售經(jīng)理，接到來自英國(guó)客戶公司的采購(gòu)部經(jīng)理打來的電話，詢問關(guān)于某款智能硬件的報(bào)價(jià)和交貨時(shí)間。1.客戶："Hello,mayIspeaktoSalesManagerWang?"你："______."2.客戶："Weareinterestedinyoursmartsensor,butweneedadetailedquotationanddeliverytimeline."你："______."3.客戶："Whatarethepaymentterms?Canwenegotiatetheprice?"你："______."4.客戶："WhencanweexpectthefirstbatchtoarriveintheUK?"你："______."5.客戶："Thankyouforyourinformation.Wewillwaitforyourreply."你："______."二、郵件往來（共5題，每題3分，總計(jì)15分）場(chǎng)景：你是一家美國(guó)貿(mào)易公司的采購(gòu)助理，需要給中國(guó)供應(yīng)商發(fā)送郵件確認(rèn)一份辦公家具的訂單細(xì)節(jié)。6.主題："ConfirmationofOfficeFurnitureOrderNo.2023-0512"你："DearMr.Li,______.Couldyoupleaseconfirmthedeliverydateandpaymentterms?"7.你："ThetotalamountisUSD25,000,including10%discount.Pleaseletusknowifyouneedanymodifications."客戶回復(fù)："Weagreewiththeterms.Justconfirmtheshipmentwithintwoweeks."你："______."8.你："WewillarrangethepaymentviaT/T.Pleasesendtheproformainvoiceimmediately."客戶回復(fù)："Understood.Wewillsenditbyemailtomorrow."你："______."9.你："Thankyouforyourcooperation.Welookforwardtoyourpromptdelivery."客戶回復(fù)："Youarewelcome.Wewillkeepyouupdated."你："______."10.你："Ifanyissuesariseduringdelivery,pleasecontactusimmediately."客戶回復(fù)："Noproblem.Haveaniceday!"你："______."三、會(huì)議討論（共5題，每題4分，總計(jì)20分）場(chǎng)景：你作為一家德國(guó)汽車零部件公司的項(xiàng)目經(jīng)理，正在與中國(guó)供應(yīng)商開會(huì)討論一項(xiàng)新能源汽車電池合作項(xiàng)目的進(jìn)展。11.你："Goodmorning,everyone.Let'sstartwiththeprojectupdate.______."12.中國(guó)供應(yīng)商："Wehavecompleted60%ofthebatterytesting,butwefacedsomechallengeswiththebatterylife."你："______."13.你："TheGermanclientrequiresa10%improvementinbatteryefficiencybytheendoftheyear.______."14.中國(guó)供應(yīng)商："Wecanadjusttheproductionprocesstomeettherequirement.Whatdoyouthink?"你："______."15.你："Great.Let'ssetthenextdeadlineforthefinaltestingbyOctober15th.______."四、談判場(chǎng)景（共5題，每題5分，總計(jì)25分）場(chǎng)景：你作為一家法國(guó)化妝品公司的談判代表，正在與中國(guó)代理商討論一個(gè)新產(chǎn)品的獨(dú)家代理權(quán)。16.你："Goodafternoon,Mr.Zhang.Weareexcitedtodiscussournewskincarelinewithyourcompany.______."17.中國(guó)代理商："Weareinterested,butweneedmoremarketdatatoevaluatethepotential."你："______."18.你："Weoffera30%discountforthefirst1,000unitsanda5%commissionforeachsale.______."19.中國(guó)代理商："Thediscountisattractive,butwewouldliketonegotiatethecommissionrate."你："______."20.你："Howabouta4%commissionrateforthefirstsixmonths,andthenwecanreviewitlater?______."答案及解析一、電話溝通（每題2分，總計(jì)10分）1.你："Hello,thisisWang.MayIhelpyou?"解析：正式回應(yīng)電話，確認(rèn)對(duì)方身份。2.你："Yes,we'dbehappytoprovidethequotation.ThesmartsensorcostsUSD150perunit,withadeliverytimeof4weeks."解析：直接回答客戶需求，提供關(guān)鍵信息（價(jià)格、交貨時(shí)間）。3.你："Ourstandardpaymenttermsare30%upfrontand70%beforedelivery.Thepriceisnegotiableforbulkorders."解析：說明付款條件，同時(shí)給出談判空間。4.你："ThefirstbatchwillarriveintheUKwithinsixweeksafteryourorderconfirmation.WecanarrangeDHLforfasterdelivery."解析：提供具體時(shí)間，并建議額外服務(wù)。5.你："Youhaveourquotationnow.PleaseletusknowyourdecisionbyFriday.Welookforwardtoyourcooperation."解析：總結(jié)內(nèi)容，設(shè)定回復(fù)期限，保持禮貌。二、郵件往來（每題3分，總計(jì)15分）6.你："Iamwritingtoconfirmthedetailsofourrecentofficefurnitureorder.______."解析：明確郵件目的，引出后續(xù)內(nèi)容。7.你："Thankyouforconfirming.Wewillproceedwiththeorderasagreed.PleasesendtheproformainvoicebyFriday."解析：表達(dá)感謝，確認(rèn)行動(dòng)，并設(shè)定時(shí)間要求。8.你："Wewilltransferthepaymentassoonaswereceiveyourinvoice.Donothesitatetocontactusifyouhaveanyquestions."解析：承諾付款，并保持溝通渠道暢通。9.你："Weappreciateyourpromptresponse.Wewillnotifyyouoncethepaymentisprocessed."解析：表達(dá)感謝，并告知后續(xù)步驟。10.你："Haveaproductiveweek.We期待workingwithyouonthisproject."解析：結(jié)束郵件，保持積極合作態(tài)度。三、會(huì)議討論（每題4分，總計(jì)20分）11.你："Goodmorning.First,let'sdiscussthebatterytestingprogress.______."解析：引出會(huì)議主題，按議程推進(jìn)。12.你："Iunderstand.Canyousharethespecificissuesandsuggestsolutions?"解析：表示理解，并引導(dǎo)對(duì)方提供細(xì)節(jié)。13.你："Theclient’srequirementiscritical.Weneedtoadjusttheformulatomeettheefficiencytarget."解析：強(qiáng)調(diào)客戶需求的重要性，提出解決方案方向。14.你："Thatsoundsreasonable.Let’sassignateamtooptimizetheproductionlinebySeptember30th."解析：同意方案，并設(shè)定具體行動(dòng)時(shí)間。15.你："Excellent.Anyquestionsbeforeweadjournthemeeting?I’llsummarizethenextsteps."解析：總結(jié)會(huì)議，確保共識(shí)，并保持控制權(quán)。四、談判場(chǎng)景（每題5分，總計(jì)25分）16.你："Weareexcitedtodiscussournewskincarelinewithyourcompany.______."解析：開場(chǎng)白表達(dá)合作意愿，引出談判內(nèi)容。17.你："Wecanprovidedetailedmarketresearchreportsandsalesprojectionstosupportyourdecision.______."解析：給出數(shù)據(jù)支持，增強(qiáng)說服力。18.你："Weoffera30%discountforthefirst1,000unitsanda5%commissionforeachsale.______."解析：提出具體條件，為談判留出空間。19.你："Wearewillington