PartIIIntroductiontoDutiesandResponsibilitiesofDifferentPositionsontheCruise第二部分郵輪面試崗位資質(zhì)與標(biāo)準(zhǔn)

目錄CONTENTS第一章餐飲部崗位ChapterIPositionsinF&BDepartment第二章客房部崗位ChapterIIPositionsinHousekeepingDepartment第三章娛樂部崗位ChapterIIIChapterIIIPositionsinEntertainmentDepartment第四章前廳部崗位ChapterIVPositionsinGuestRelationsDepartment01020304第四章前廳部崗位ChapterIVPositionsinGuestRelationsDepartment1.GuestServicesOfficer—RoyalCaribbeanInternationalPOSITIONSUMMARY&ESSENTIALDUTIESThisrolecallsforsomeonewithcommunication,organization,customerservice,anddecision-makingskills.Asidefromhandlingguestaccountserviceslikeacceptingcashpayments,cashingchecks,orexchangingforeigncurrencies,youwillalsoprovidesolutionstorelatedissuesandinquiriesfromguests.Ifyouhaveexperienceinacustomercontactpositionwithinthehospitalityindustry,alongwithcash-handlingandagoodunderstandingofexchangerates,we’dlikeyoutosailwithus..2.InternationalGuestServices-GERMANLANGUAGE-NorwegianCruiseLinePOSITIONSUMMARY/ESSENTIALFUNCTIONSTheInternationalGuestServicesassistsallguestsattheGuestServicesDesk,butconcentratesspecificallyonnon-English-speakinggroupsandindividualguestswiththeirspecialneedsandrequirementsintheirnativelanguagessoastogivethemafull,firstclasscruiseexperience.?Receivesandhandlesspecialrequestsfromnon-English-speakinggroupsandindividualguests.?Worksinconjunctionwith,andassists,theGroupServicesCoordinatorandGuestServiceManagerwithhandlingspecialrequestssuchasHoneymoonset-ups,AnniversaryPackages,BirthdayPackages,specialdietaryneeds,medicalneeds,etc.fornon-English-speakingguests.Followsuptoensuredepartmentsresponsiblehavecompletedtherequirements.?ContactsGroupLeadersofnon-English-speakinggueststoassisttheGroupServicesCoordinatorinorganizinggroupevents.?Contactsnon-English-speakingguestswhennecessarytoofferassistanceinmakingrestaurantbookings,orderingspeciallocal/dietaryfood,arrangingspecialtoursonboardandwithshoreexcursions.?Availablefordaily,advertiseddeskhoursattheGuestServicesDesktoanswerquestionsandprovideassistancetonon-English-speakingguests.?Assistsatembarkation,disembarkationandporttalks,aswellasbeingpresentduringthesetimestoassistnon-English-speakingguestswherenecessary.AvailableatImmigrationandCustomsinspections,etc.?Availabletoactastranslatorfornon-Englishspeakingguestsneedingtocommunicatewithshipboarddepartmentsincluding,butnotlimitedto,Medical,Security,Revenueoutlets,Restaurant,Seniormanagement.?Coordinatesannouncementsandthetranslation/printingoftheFreestyleDaily,intotherequiredlanguagesrelativetothenon-English-speakingguestratioonboardeachcruise.?Meetsandgreetsnon-English-speakingVIPguestsstayinginsuitesasnecessaryandwheneverpossible.?Handlesguestrequestsinaneffectivewaybytakingownershipoftherequestthenfollowing-upuntilthematterisfinalizedtotheguests’satisfaction.?Maintainsacashfloatforgivingchangeandcashingtravelerchecksforguests.?AvailabletoassistCruiseProgramsdepartmentinleadingspecificactivitiesfornon-English-speakingguests.?Performsotherrelateddutiesasassignedorasdirected.Theomissionofspecificdutiesdoesnotprecludethesupervisorfromassigningdutiesthatarelogicallyrelatedtotheposition.?MustbefamiliarwiththeSafetyandEnvironmentalProtectionPolicyandtheSEMS,andcarryoutthepoliciesandproceduresappropriateforhis/herposition.QUALIFICATIONS/REQUIREMENTS?IntermediatetoAdvancedverbalandwrittenlevelofEnglishisrequired.?IntermediatetoAdvancedverbalandwrittenlevelinatleastoneotherlanguagesuchasGerman,Spanish,Russian,FrenchorItalianisrequired.?IntermediateknowledgeofMicrosoftWord,Excel,MicrosandFidelioCruiseisrequired.?MusthaveatleastoneyearmanagementexperienceinHoteland/orhospitalityestablishments;orinGuestServicerelatedpositionsonboardships.EDUCATION?Two-yearAssociatesdegreeorequivalentinPublicRelationsand/orHotelmanagementfromarecognizedhotelinstitution.ATTRIBUTES?Abletoworkindependently?Mustbeaquickandcriticalthinker,andapatientlistener?Abletospeakpubliclytolargegroupsifnecessary?CustomerService/GuestRelationsOriented,LeadershipSkillsandWellOrganized?Proactive,TeamPlayer,ProblemSolver?Passionateabouthospitalityandcustomerservicedriven3.GuestServicesManager—RoyalCaribbeanInternationalPOSITIONSUMMARY&ESSENTIALDUTIESAspartoftheGuestServicesdepartment,theGuestServicesManagerdelightsourguestswithpersonalizedservice.He/sheensuresthatourGuestServicesOfficersanticipateguests’needsandexceedstheirexpectations.TheGuestServicesManagerusesguestfeedbackandratingstoestablishapositiveculturethroughouttheGuestServicesteam.Candidatesmusthaveexperienceinasuccessfulprogressive,relatedleadershippositioninanupscalecruiseline,hotel,orresort;andpreferablywithstrongcommunicationskillsinadditionallanguagessuchasDutch,French,German,Italian,Mandarin,Spanish,orPortuguese..4.Concierge—RoyalCaribbeanInternationalPOSITIONSUMMARY&