班級(jí)學(xué)班級(jí)學(xué)號(hào)姓名本科．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．密．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．封．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．線．．．．．．．．．．．．．．．．．．．．．．．．．．．．．．試卷說(shuō)明：1、試卷滿分100分，120分鐘完成試卷；2、鋼筆或圓珠筆直接答在試題中（除題目有特殊規(guī)定外）；3、答卷前將密封線內(nèi)的項(xiàng)目填寫清楚。題號(hào)一二三四五總分合分人復(fù)核人滿分100得分一、單項(xiàng)選擇題（本大題總共15小題，每題2分，共30分）1.Whichofthefollowingisthemostappropriatewaytostartanemailtoacolleagueaboutaworkproject?A.Hey!B.Hi[Colleague'sname]C.Yo!D.What'sup?2.Whenpresentingtechnicalinformationinameeting,it'simportantto________.A.usecomplexjargonB.speakveryfastC.explainconceptsclearlyD.avoideyecontact3.Whichwordcanbeusedtodescribeapersonwhoisverygoodatusingcomputersandtechnology?A.Tech-savvyB.ClumsyC.Old-fashionedD.Lazy4.InanITreport,thesectionwhereyousummarizethemainfindingsiscalledthe________.A.introductionB.conclusionC.methodologyD.results5.Ifyouwanttoaskforhelpwithasoftwareprobleminanemail,youshould________.A.beveryangryB.providedetailedinformationC.notmentiontheproblemclearlyD.blameothers6.WhenhavingaphonecallwithaclientaboutanITservice,youshould________.A.interrupttheclientoftenB.useproperlanguageandtoneC.talkaboutpersonalmattersD.berude7.WhichofthefollowingisacommonformatforpresentingdatainanITpresentation?A.PicturesB.PoemsC.GraphsD.Novels8.Toexpressagreementwithacolleague'sideainateamdiscussion,youcansay________.A.That'saterribleidea.B.Idon'tthinkso.C.Icouldn'tagreemore.D.Leavemealone.9.WhenwritingajobapplicationemailforanITposition,youshouldhighlightyour________.A.hobbiesB.relevantskillsandexperienceC.familybackgroundD.favoritemovies10.Whichofthefollowingisaproperwaytoendabusinesscall?A.Justhangupwithoutsayinganything.B.Thankthecallerandconfirmnextsteps.C.Startarguing.D.Talkaboutunrelatedthings.11.InanITteam,ifyouhaveaconflictwithateammate,youshould________.A.shoutatthemB.trytoresolveitcalmlythroughcommunicationC.ignorethemD.spreadrumorsaboutthem12.WhenintroducinganewITproductinapresentation,youneedtofocusonits________.A.priceB.appearanceC.featuresandbenefitsD.color13.Whichphrasecanbeusedtoaskforclarificationinameeting?A.Canyouexplainthatagain?B.Idon'tcare.C.That'sobvious.D.Stoptalking.14.IfyouwanttoinviteacolleaguetoatrainingsessionrelatedtoIT,youshould________.A.giveacleartime,placeandpurposeB.nottellthemanythingC.beverymysteriousD.invitethematthelastminute15.InanITemailsignature,it'sgoodtoincludeyour________.A.fullname,titleandcontactinformationB.passwordC.homeaddressindetailD.favoritefood二、填空題（本大題總共5題，每題4分，共20分）1.InanITproject,a________isadetailedplanthatoutlinesthetasks,timelinesandresourcesrequired.2.WhenpresentingdatavisuallyinanITreport,a________canbeusedtoshowtherelationshipbetweendifferentvariables.3.The________isthepersonwhoisresponsibleforleadingandmanaginganITteam.4.ToimproveyourITcommunicationskills,it'simportanttopracticeactive________.5.InanemailtoaclientaboutanITserviceupdate,youshouldusea________tone.三、閱讀理解題（本大題總共6題，每題4分，共24分）Passage1IntheworldofIT,effectivecommunicationiscrucial.Whetherit'swithinateamorwithclients,clearandconcisemessagescanmakeabigdifference.Forexample,whenwritinganemailtoaclientaboutasoftwareissue,it'sessentialtodescribetheproblemaccuratelyandprovidepossiblesolutions.Usingtechnicaltermssparinglyandexplainingthemifnecessaryhelpstheclientunderstand.Inateammeeting,listeningactivelytoothers'ideasandexpressingyourownclearlyiskey.Avoidingjargonthatothersmaynotunderstandalsopromotesbettercommunication.1.WhatiscrucialintheworldofITaccordingtothepassage?2.Whenwritinganemailtoaclientaboutasoftwareissue,whatshouldyoudo?3.Whyisitimportanttoavoidusingtoomuchjargoninateammeeting?Passage2TheITindustryisconstantlyevolving.Newtechnologiesareemergingallthetime.Tokeepup,ITprofessionalsneedtocommunicateaboutthesechangeseffectively.Thisincludessharinginformationaboutnewsoftware,hardwareandtrends.WhenpresentingaboutanewITinnovation,it'simportanttobreakdowncomplexconceptsintosimpleterms.Also,usingreal-lifeexamplescanmaketheinformationmorerelatable.4.WhatdoITprofessionalsneedtodotokeepupwiththeindustry?5.WhatshouldbedonewhenpresentingaboutanewITinnovation?6.Howcanpresentingwithreal-lifeexampleshelpinITcommunication?四、簡(jiǎn)答題（本大題總共2題，每題6分，共12分）1.ExplaintheimportanceofculturalawarenessinITworkplacecommunication.2.Describet