空乘英語面試真題及答案

一、單項(xiàng)選擇題（總共10題，每題2分）1.Whatistheprimaryresponsibilityofaflightattendantduringaflight?A.ToselladditionalmerchandisetopassengersB.ToensurethesafetyandcomfortofpassengersC.Tomanagethein-flightentertainmentsystemD.TopreparetheaircraftfortakeoffAnswer:B2.Howshouldaflightattendantrespondtoapassengerwhoisdisruptiveonboard?A.IgnorethebehaviorandhopeitresolvesitselfB.PolitelyaskthepassengertomodifytheirbehaviorC.ImmediatelyreporttheincidenttothecaptainD.OfferthepassengeracomplimentarydrinktocalmthemdownAnswer:B3.Whatisthecorrectprocedureforaflightattendanttofollowintheeventofamedicalemergency?A.ContactthenearesthospitalforassistanceB.AskthepassengerstoassistinprovidingmedicalaidC.WaitforthecaptaintogiveinstructionsD.EnsurethesafetyofthepassengersandfollowtheemergencymedicalprotocolAnswer:D4.Whichofthefollowingisamandatorydutyofaflightattendant?A.ToupdatetheflightscheduleB.ToservemealstopassengersC.Toconductpre-flightsafetydemonstrationsD.Tomanagethein-flightWi-FiserviceAnswer:C5.Whatshouldaflightattendantdoifapassengerrequestsavegetarianmealbutitisnotavailableontheflight?A.InformthepassengerthatnovegetarianmealsareavailableB.OfferthepassengerasimilarmealoptionC.RequestthepassengertobringtheirownfoodonboardD.ContacttheflightcrewtoseeifanalternativemealcanbeprovidedAnswer:D6.Howshouldaflightattendanthandleasituationwhereapassengerisunwellandrequiresmedicalattention?A.AskthepassengertositinadifferentseatB.ProvidebasicfirstaidandinformthecaptainC.OfferthepassengerasedativetohelpthemrestD.IgnorethepassengerandcontinuewithnormaldutiesAnswer:B7.Whatisthepurposeofthepre-flightsafetydemonstration?A.ToentertainthepassengersduringtheflightB.ToinformpassengersaboutsafetyproceduresandemergencyexitsC.Topromotetheairline'sbrandD.Toprovideabriefoverviewofthein-flightmenuAnswer:B8.Whatshouldaflightattendantdoifapassengerrefusestowearaseatbelt?A.PolitelyremindthepassengeroftheimportanceofwearingaseatbeltB.AllowthepassengertositwithoutaseatbeltC.ReporttheincidenttothecaptainandrequestassistanceD.OfferthepassengeradifferentseatwithaseatbeltavailableAnswer:C9.Howshouldaflightattendanthandleasituationwhereapassengerisrequestingspecialassistance?A.PolitelydeclinetherequestandexplainthatassistanceisnotavailableB.AssistthepassengertothebestoftheirabilitywhileensuringthesafetyofothersC.IgnoretherequestandcontinuewithnormaldutiesD.RequestthepassengertoprovidemedicaldocumentationfortheirrequestAnswer:B10.Whatisthesignificanceoftheemergencyexitrowonanaircraft?A.ItprovidesextralegroomforpassengersB.ItisdesignatedforpassengerswithspecialneedsC.ItisequippedwithadditionalsafetyfeaturesincaseofanemergencyD.ItisreservedforflightattendantsduringtakeoffandlandingAnswer:C二、多項(xiàng)選擇題（總共10題，每題2分）1.Whatarethekeyresponsibilitiesofaflightattendantduringaflight?A.EnsuringthesafetyandcomfortofpassengersB.ServingmealsandbeveragesC.Managingin-flightentertainmentD.HandlingmedicalemergenciesAnswer:A,B,D2.Whatshouldaflightattendantdointheeventofafireonboard?A.EvacuatetheaircraftimmediatelyB.UsethefireextinguishertocontrolthefireC.InformthecaptainandfollowinstructionsD.AssistpassengersindonningtheiroxygenmasksAnswer:A,B,C,D3.Whataretheessentialitemsthataflightattendantshouldcarry?A.FirstaidkitB.FireextinguisherC.CommunicationdeviceD.In-flightentertainmentsystemAnswer:A,B,C4.Whatarethecommoncausesofturbulenceduringaflight?A.WeatherconditionsB.AirpressurechangesC.AircraftmaneuveringD.MechanicalissueswiththeaircraftAnswer:A,B,C5.Whatshouldaflightattendantdoifapassengerbecomesillduringtheflight?A.ProvidebasicfirstaidandassessthesituationB.InformthecaptainandseekmedicalassistanceifneededC.EnsurethesafetyofotherpassengersD.DocumenttheincidentandreportittotheairlineAnswer:A,B,C,D6.Whataretheimportantsafetyproceduresthatflightattendantsmustfollow?A.Conductingpre-flightsafetydemonstrationsB.EnsuringpassengerswearseatbeltsC.MonitoringpassengerbehaviorD.CheckingemergencyequipmentAnswer:A,B,D7.Whatarethebenefitsofbeingaflightattendant?A.TravelopportunitiesB.JobstabilityC.InteractionwithdiversepeopleD.CompetitivesalaryAnswer:A,B,C,D8.Whatarethechallengesfacedbyflightattendants?A.DealingwithdifficultpassengersB.HandlinglonghoursandirregularschedulesC.EnsuringpassengersafetyinemergenciesD.Managingin-flightmedicalemergenciesAnswer:A,B,C,D9.Whatarethequalitiesthatmakeagoodflightattendant?A.ExcellentcommunicationskillsB.CalmandcomposeddemeanorC.AbilitytohandleemergenciesD.StrongcustomerserviceskillsAnswer:A,B,C,D10.Whatarethetrainingrequirementsforaflightattendant?A.SafetyandemergencyprocedurestrainingB.FirstaidandCPRcertificationC.CustomerserviceandcommunicationtrainingD.AircraftsystemsandoperationstrainingAnswer:A,B,C,D三、判斷題（總共10題，每題2分）1.Flightattendantsareresponsibleforsellingadditionalmerchandisetopassengersduringtheflight.Answer:False2.Flightattendantsarerequiredtoconductpre-flightsafetydemonstrations.Answer:True3.Flightattendantsshouldignoredisruptivebehaviorfrompassengersonboard.Answer:False4.Flightattendantsaretrainedtohandlemedicalemergenciesduringaflight.Answer:True5.Flightattendantshavetheauthoritytorefuseservicetopassengers.Answer:False6.Flightattendantsshouldalwaysprioritizethesafetyofpassengersovertheircomfort.Answer:True7.Flightattendantsareresponsibleformanagingthein-flightentertainmentsystem.Answer:False8.Flightattendantsarerequiredtohaveavalidpassporttoworkforanairline.Answer:True9.Flightattendantsshouldreportanysuspiciousactivitytotheauthorities.Answer:True10.Flightattendantsarenottrainedtohandleemergenciesinvolvingaircraftsystems.Answer:False四、簡答題（總共4題，每題5分）1.Whatarethekeyqualitiesrequiredtobeasuccessfulflightattendant?Asuccessfulflightattendantshouldpossessexcellentcommunicationskillstoeffectivelyinteractwithpassengers,acalmandcomposeddemeanortohandlechallengingsituations,strongcustomerserviceskillstoensurepassengersatisfaction,andtheabilitytohandleemergenciesefficiently.Additionally,theyshouldbeadaptable,abletoworkirregularhours,andhaveapassionfortravelandcustomerservice.2.Whatarethemainresponsibilitiesofaflightattendantduringaflight?Themainresponsibilitiesofaflightattendantduringaflightincludeensuringthesafetyandcomfortofpassengers,servingmealsandbeverages,managingin-flightentertainment,handlingmedicalemergencies,andmaintainingasecureandorderlyenvironmentonboard.Theyalsoplayacrucialroleinconductingpre-flightsafetydemonstrationsandfollowingemergencyprocedures.3.Howshouldaflightattendanthandleasituationwhereapassengerisrequestingspecialassistance?Aflightattendantshouldhandleasituationwhereapassengerisrequestingspecialassistancebypolitelyacknowledgingtherequestandofferingassistancetothebestoftheirabilitywhileensuringthesafetyofothers.Theyshouldassessthenatureoftherequest,providenecessaryassistance,andmakeappropriatearrangementsifrequired.Itisimportanttoprioritizetheneedsofthepassengerwhilemaintainingthesafetyandcomfortofallpassengersonboard.4.Whatarethekeysafetyproceduresthatflightattendantsmustfollow?Thekeysafetyproceduresthatflightattendantsmustfollowincludeconductingpre-flightsafetydemonstrations,ensuringpassengerswearseatbelts,monitoringpassengerbehavior,checkingemergencyequipment,andbeingpreparedtohandleemergenciessuchasfiresormedicalemergencies.Theyshouldalsobefamiliarwithemergencyevacuationproceduresandbeabletoassistpassengersincaseofanemergency.五、討論題（總共4題，每題5分）1.Discusstheimportanceofeffectivecommunicationskillsforflightattendants.Effectivecommunicationskillsarecrucialforflightattendantsastheyenablethemtointeractwithpassengers,understandtheirneeds,andprovideexcellentcustomerservice.Clearandconcisecommunicationhelpsinconveyingimportantinformation,suchassafetyinstructionsandemergencyprocedures.Italsohelpsinmanagingdifficultsituationsandresolvingpassengercomplaintseffectively.Additionally,goodcommunicationskillscontributetoapositiveandpleasanttravelexperienceforpassengers.2.Discussthechallengesfacedbyflightattendantsandhowtheycanbeovercome.Flightattendantsfacevariouschallenges,includinglonghoursandirregularschedules,dealingwithdifficultpassengers,handlingemergencies,andmaintainingabalancebetweensafetyandcustomerservice.Thesechallengescanbeovercomebyreceivingcomprehensivetrainingthatpreparesthemfordifferentscenarios,developingstronginterpersonalandconflictresolutionskills,andhavingasupportsysteminplace.Additionally,airlinescanprovideresourcesandsupporttohelpflightattendantscopewiththedemandsofthejob.3.Discusstheroleofflightattendantsinensuringpassengersafetyduringaf