2026年中職第二學(xué)年（旅游英語）服務(wù)用語綜合測試題及答案

（考試時(shí)間：90分鐘滿分100分）班級______姓名______一、單項(xiàng)選擇題（總共10題，每題3分，從每題所給的四個(gè)選項(xiàng)中，選出最佳選項(xiàng)）1.當(dāng)你想詢問客人是否需要幫助時(shí)，以下哪句最合適？A.WhatcanIdoforyou?B.Howareyoutoday?C.Whereareyoufrom?D.Doyoulikeit?2.若客人詢問旅游景點(diǎn)的開放時(shí)間，你應(yīng)回答：A.It'sverybeautiful.B.Itopensat9:00am.C.Youcangothere.D.Idon'tknow.3.迎接客人時(shí)說：A.Welcomeyou.B.Youarewelcome.C.Welcome!D.Nicetomeetyou.4.當(dāng)客人對服務(wù)表示感謝時(shí)，你可以回答：A.Thankyoutoo.B.That'sright!C.You'rewelcome.D.OK.5.詢問客人想要喝點(diǎn)什么，應(yīng)說：A.Whatwouldyouliketodrink?B.Doyouwantsomewater?C.CanIhelpyou?D.Areyouthirsty?6.告知客人餐廳位置時(shí)說：A.Therestaurantisbig.B.Youcanfindtherestaurant.C.Therestaurantisoverthere.D.Therearemanypeopleintherestaurant.7.當(dāng)客人迷路時(shí)，你會(huì)說：A.Don'tworry.B.Youshouldbecareful!C.Hurryup!D.What'swrongwithyou?8.向客人介紹旅游活動(dòng)安排時(shí)說:A.Therearemanyactivities.B.Wehavearrangedsomeinterestingactivitiesforyou.C.Youcandowhatyoulike.D.Activitiesareimportant.9.客人詢問價(jià)格，你回答：A.It'sexpensive.B.Thepriceisreasonable.C.Itcosts100yuan.D.Youcanaffordit.10.送別客人時(shí)說：A.Seeyoulater.B.Haveagoodtrip!C.Comebacksoon.D.Takecareofyourself.二、多項(xiàng)選擇題（總共5題，每題4分，從每題所給的五個(gè)選項(xiàng)中，選出所有符合題意的選項(xiàng)）1.以下哪些是表示歡迎的用語？A.Welcomeaboard.B.Gladtoseeyou.C.Nicetohaveyouhere.D.Howdoyoudo?E.Welcometoourhotel.2.在餐廳服務(wù)中，可能會(huì)用到的用語有：A.Whatwouldyouliketoorder?B.Hereisthemenu.C.Howwouldyoulikeyoursteak?D.Enjoyyourmeal.E.CanIgetyouanythingelse?3.當(dāng)客人提出投訴時(shí)，你應(yīng)該：A.Listencarefullytothecomplaint.B.Apologizesincerely.C.Promisetosolvetheproblemquickly.D.Ignorethecomplaint.E.Blametheguest.4.在介紹旅游景點(diǎn)時(shí)，可以提及：A.Thehistoryofthescenicspot.B.Themainattractionsthere.C.Thebesttimetovisit.D.Thelocalfoodaroundit.E.Howtogetthere.5.與客人交流時(shí)，禮貌用語包括：A.Please.B.Thankyou.C.Excuseme.D.Sorry.E.You'rewelcome.三、判斷題（總共10題，每題2分，判斷下列句子的對錯(cuò)）1.“I'msorryfortheinconvenience.”意思是“給您帶來不便，我很抱歉?！保ǎ?.“Takeyourtime.”是讓客人抓緊時(shí)間的意思。（）3.“Haveaniceday!”只能用于白天。（）4.“Couldyoupleaserepeatthat?”是請客人再說一遍的意思。（）5.“Thisway,please.”是引導(dǎo)客人的常用語。（）6.“I'mafraidnot.”比“Sorry,youcan't.”更委婉拒絕客人。（）7.“What'sthematterwithyou?”可以用來詢問客人怎么了。（）8.“It'smypleasure.”和“You'rewelcome.”意思相同。（）9.“Mindyourstep.”是提醒客人注意安全。（）10.“Letmeknowifyouneedanything.”是詢問客人是否需要幫助。（）四、情景對話填空題（總共3題，每題10分，根據(jù)情景對話內(nèi)容填空）1.A:Goodmorning,sir.Welcometoourhotel.B:Goodmorning.A:MayIhelpyouwithyour____________?(行李)B:Sure.Hereyouaretwosuitcases.A:Thankyou.Letmetakethemforyou.Thisway,please.Wehavepreparedaniceroomforyouonthe____________floor.(第五)B:Great.I'mlookingforwardtoseeingit.A:Hereweare.Yourroomnumberis508.Afteryou,sir.B:Oh,itlooksverynice.Ilikethe____________.(裝飾)A:Thankyou.Ifyouneedanything,justcallthefrontdesk.B:OK,thanks.2.A:Goodevening.Doyouhavea____________?(預(yù)訂)B:Yes,IbookedatablefortwounderthenameofSmith.A:Justamoment,please.Yes,Mr.Smith.Thistableisforyou.Hereisthe____________.(菜單)B:Thankyou.Whatdoyourecommend?A:Ourspecialtodayisseafood.It'sveryfresh.B:Soundsgood.I'llhavetheseafoodplatter.Andabottleofwhitewine.A:Certainly.Wouldyoulikesome____________beforethemaincourse?(開胃菜)B:No,thanks.Justbringthemaincoursequickly.3.A:Excuseme,ma'am.Areyouinterestedinanyofourlocaltours?B:Yes,Iam.Canyoutellmesomethingaboutthe____________totheancienttown?(旅行)A:Sure.Thetourtotheancienttowntakesabouttwohoursbybus.Ithasmanyhistoricalbuildingsandbeautifulscenery.B:Thatsoundsgreat.Whataboutthe____________?(費(fèi)用)A:Itcosts80yuanperperson.Butifyoubooknow,youcangeta10%discount.B:OK.I'lltakeit.HowcanI____________?(預(yù)訂)A:Youcanbookitatthefrontdeskorcallourtourhotline.五、翻譯題（總共5題，每題6分，將下列句子翻譯成英語）1.祝您旅途愉快！2.請問您需要什么幫助？3.這邊請。4.很抱歉給您帶來麻煩。5.我們隨時(shí)為您服務(wù)。答案：一、1.A2.B3.C4.C5.A6.C7.A8.B9.C10.B二、1.ABCE2.ABCDE3.ABC4.ABCDE5.ABCDE三、1.√2.×3.×4.√5.√6.√7.√8.√9.√10.×四、1.luggage;fifth;de