2026年駕駛員外語服務知識題庫含答案一、單選題（每題2分，共20題）1.在東京成田機場，如果外國游客問“Whereisthewomen'srestroom?”，駕駛員應該如何回答？A.女兒のトイレはどこですか？B.どちらにご案內(nèi)いたしますか？C.はい、ご案內(nèi)いたします。D.ここです。2.在悉尼機場，外國游客詢問“Canyouhelpmewithmyluggage?”，駕駛員的正確回應是？A.もちろん、お手伝いいたします。B.お荷物をお持ちしますか？C.はい、お持ちします。D.ここに置いてください。3.在巴黎戴高樂機場，游客問“Quelleheureest-il?”，駕駛員應如何回答？A.Quelleheureest-il?B.Ilest10heures.C.Jenesaispas.D.Oùestl'heure?4.在紐約肯尼迪機場，游客問“Whereisthecurrencyexchange?”，駕駛員應如何回答？A.Whereisthecurrencyexchange?B.Itisoverthere.C.Idonotknow.D.Youcanexchangehere.5.在倫敦希思羅機場，游客問“DoyouspeakChinese?”，駕駛員應如何回應？A.Yes,IspeakChinese.B.No,IdonotspeakChinese.C.Idonotunderstand.D.Chineseisnotmylanguage.6.在莫斯科謝列梅捷沃機場，游客問“Какдобратьсядовокзала?”，駕駛員應如何回答？A.Какдобратьсядовокзала?B.乘坐地鐵可以到達。C.Idonotknow.D.Hereisthestation.7.在迪拜國際機場，游客問“Whereisthesmokingarea?”，駕駛員應如何回答？A.Whereisthesmokingarea?B.Itisintheback.C.Smokingisnotallowedhere.D.Youcansmokeoutside.8.在曼谷素萬那普機場，游客問“?????????????????????????????”，駕駛員應如何回應？A.?????????????????????????????B.Yes,youcanaskforadvice.C.Idonotunderstand.D.No,youcannotask.9.在新加坡樟宜機場，游客問“CanIusetheWi-Fihere?”，駕駛員應如何回答？A.CanIusetheWi-Fihere?B.Yes,youcanusetheWi-Fi.C.No,Wi-Fiisnotavailable.D.Idonotknow.10.在阿姆斯特丹史基浦機場，游客問“Waarisdeinformatiebalie?”，駕駛員應如何回答？A.Waarisdeinformatiebalie?B.Itisinthecenter.C.Idonotknow.D.Youcanfindithere.二、多選題（每題3分，共10題）1.在東京成田機場，外國游客問“Whereisthediningarea?”，駕駛員可以提供哪些信息？A.Thereareseveraldiningareasintheterminal.B.TheJapanesecuisinerestaurantisontheleft.C.Fastfoodisavailableneartheentrance.D.Alloftheabove.2.在悉尼機場，外國游客問“Canyouhelpmewithmypassportcontrol?”，駕駛員可以提供哪些幫助？A.Directthemtothepassportcontrolcounter.B.Provideamapoftheimmigrationarea.C.Offertocallforassistanceifneeded.D.Alloftheabove.3.在巴黎戴高樂機場，游客問“Quelleestlatarificationdestaxis?”，駕駛員可以提供哪些信息？A.Taxifaresaredisplayedatthetaxistand.B.Aflatfeeappliesforthefirst10kilometers.C.Therearesurchargesaftermidnight.D.Alloftheabove.4.在紐約肯尼迪機場，游客問“Whereisthepharmacy?”，駕駛員可以提供哪些信息？A.Thepharmacyisneartheterminal.B.Medicationsareavailableatthepharmacy.C.Emergencymedicationscanbeobtainedthere.D.Alloftheabove.5.在倫敦希思羅機場，游客問“Doyouhaveamapoftheairport?”，駕駛員可以提供哪些幫助？A.Yes,mapsareavailableattheinformationdesk.B.Adigitalmapcanbeaccessedontheairportapp.C.Physicalmapsareprovidedfreeofcharge.D.Alloftheabove.6.在莫斯科謝列梅捷沃機場，游客問“Whereisthelostandfound?”，駕駛員可以提供哪些信息？A.Thelostandfoundofficeisonthesecondfloor.B.Lostitemscanbereportedthere.C.Itemsareheldfor30daysbeforedisposal.D.Alloftheabove.7.在迪拜國際機場，游客問“CanIbookahotelhere?”，駕駛員可以提供哪些幫助？A.Yes,hotelbookingsareavailableatthetraveldesk.B.Alistofnearbyhotelscanbeprovided.C.Onlinebookingispossiblethroughtheairportportal.D.Alloftheabove.8.在曼谷素萬那普機場，游客問“????????????????????????????????????????”，駕駛員可以提供哪些幫助？A.Yes,phoneservicesareavailableattheinformationdesk.B.PrepaidSIMcardscanbepurchasedthere.C.Internetcafesarelocatedneartheterminal.D.Alloftheabove.9.在新加坡樟宜機場，游客問“Whereistheluggagestorage?”，駕駛員可以提供哪些信息？A.Luggagestorageisavailableneartheentrance.B.Thereisafeeforluggagestorage.C.24-hourstorageisprovided.D.Alloftheabove.10.在阿姆斯特丹史基浦機場，游客問“Kanikeentaxiboeken?”，駕駛員可以提供哪些幫助？A.Yes,taxibookingsareavailableatthetaxistand.B.Alistoftaxicompaniescanbeprovided.C.Onlinetaxibookingsarepossiblethroughtheairportapp.D.Alloftheabove.三、判斷題（每題2分，共10題）1.在東京成田機場，外國游客問“Whereisthewomen'srestroom?”，駕駛員回答“Hereisthewomen'srestroom.”是正確的。A.正確B.錯誤2.在悉尼機場，外國游客問“Canyouhelpmewithmyluggage?”，駕駛員回答“Sure,Iwillcarryitforyou.”是正確的。A.正確B.錯誤3.在巴黎戴高樂機場，游客問“Quelleheureest-il?”，駕駛員回答“Jenesaispas.”是正確的。A.正確B.錯誤4.在紐約肯尼迪機場，游客問“Whereisthecurrencyexchange?”，駕駛員回答“Itisoverthere.”是正確的。A.正確B.錯誤5.在倫敦希思羅機場，游客問“DoyouspeakChinese?”，駕駛員回答“Idonotunderstand.”是正確的。A.正確B.錯誤6.在莫斯科謝列梅捷沃機場，游客問“Какдобратьсядовокзала?”，駕駛員回答“Idonotknow.”是正確的。A.正確B.錯誤7.在迪拜國際機場，游客問“Whereisthesmokingarea?”，駕駛員回答“Smokingisnotallowedhere.”是正確的。A.正確B.錯誤8.在曼谷素萬那普機場，游客問“?????????????????????????????”，駕駛員回答“Idonotunderstand.”是正確的。A.正確B.錯誤9.在新加坡樟宜機場，游客問“CanIusetheWi-Fihere?”，駕駛員回答“No,Wi-Fiisnotavailable.”是正確的。A.正確B.錯誤10.在阿姆斯特丹史基浦機場，游客問“Waarisdeinformatiebalie?”，駕駛員回答“Idonotknow.”是正確的。A.正確B.錯誤四、簡答題（每題5分，共5題）1.在東京成田機場，外國游客問“Whereisthediningarea?”，駕駛員應如何回答？回答：Thediningareaislocatedonthefirstfloor,neartheinformationdesk.Thereareseveraloptionsavailable,includingJapanese,Western,andAsiancuisine.2.在悉尼機場，外國游客問“Canyouhelpmewithmypassportcontrol?”，駕駛員應如何回答？回答：Yes,Icanhelpyou.Thepassportcontrolcountersarelocatedonthesecondfloor,toyourright.Youcanalsogetamapoftheimmigrationareafromtheinformationdeskifneeded.3.在巴黎戴高樂機場，游客問“Quelleestlatarificationdestaxis?”，駕駛員應如何回答？回答：Thetaxifaresaredisplayedatthetaxistand.Thereisaflatfeeforthefirst10kilometers,andadditionalsurchargesapplyaftermidnightandforlate-nighttrips.4.在紐約肯尼迪機場，游客問“Whereisthepharmacy?”，駕駛員應如何回答？回答：Thepharmacyislocatedonthefirstfloor,neartheterminal.Medicationsareavailablethere,andemergencymedicationscanalsobeobtainedifneeded.5.在倫敦希思羅機場，游客問“Doyouhaveamapoftheairport?”，駕駛員應如何回答？回答：Yes,mapsareavailableattheinformationdesk.Youcanalsoaccessadigitalmapthroughtheairportapp.Physicalmapsareprovidedfreeofcharge.答案與解析一、單選題1.B2.A3.B4.A5.A6.B7.A8.B9.B10.B二、多選題1.D2.D3.D4.D5.D6.D7.D8.D9.D10.D三、判斷題1.A2.B3.B4.B5.B6.B7.A8.B9.B10.B四、簡答題1.Thediningareaislocatedonthefirstfloor,neartheinformationdesk.Thereareseveraloptionsavailable,includingJapanese,Western,andAsiancuisine.2.Yes,Icanhelpyou.