第1題Itisgenerallybelievedthattheprimaryfunctionofmanagementis().APlanningBOrganizingCLeadingDControlling第2題Amongthemostbasicskillsthatmanagersshouldpossess,()isequallyimportantformanagersatalllevels.ATechnicalskillsBInterpersonalskillsCConceptualskillsDBusinessskills第3題Amongthemostbasicskillsthatmanagersshouldpossess,()isparticularlyimportantforfirst-linemanagers.ATechnicalskillsBInterpersonalskillsCConceptualskillsDLeadershipskills第4題Theabilityofthefinancedepartmentmanagertoreviewfinancialstatementsbelongsto().ATechnicalskillsBInterpersonalskillsCConceptualskillsDAnalyticalskills第5題Formanagers,theabilitytoapplyspecificprofessionalknowledge,tools,orskillsintheirworkis().ATechnicalskillsBInterpersonalskillsCConceptualskillsDAnalyticalskills第6題Formanagers,theabilitytosuccessfullyinteractwithothersandcommunicateandcollaboratewiththemis().ATechnicalskillsBInterpersonalskillsCConceptualskillsDAnalyticalskills第7題Formanagers,theabilitytoconductglobalanalysis,judgment,insight,andsummarizationofthingsis().ATechnicalskillsBInterpersonalskillsCConceptualskillsDDecisionmakingskills第8題Whatisthefunctionofmanagementreflectedinthestatement“Ifeverythingisanticipated,itwillstand;ifnotanticipated,itwillbeabandoned”?()APlanningBOrganizingCLeadingDControlling第9題Themarketingplanningabilityofmarketingpersonnelbelongsto().ATechnicalskillsBInterpersonalskillsCConceptualskillsDAnalyticalskills第10題Employeesonbusinesstripsmustfirstbesignedbytheirimmediatesupervisor,andthenbytheirfinancialsupervisorbeforetheycangotothefinancedepartmenttoreporttheirexpenses.Whichfunctionofmanagementdoesthisbelongto?()APlanningBOrganizingCLeadingDControlling第11題Thefollowingbelongtothemanagementobjects:().APeopleBFinanceCInformationDTime正確答案：ABCD第12題Thethreemostbasicskillsthatmanagersshouldpossessreferto().ATechnicalskillsBInterpersonalskillsCConceptualskillsDLeadershipskills正確答案：ABC第13題Thecorrectdescriptionofmanagementis().AThepurposeofmanagementistomanagegoodpeopleBThepurposeofmanagementistoachieveorganizationalgoalsCThemainobjectsofmanagementarepeopleDTheobjectofmanagementisnotjustpeople正確答案：BCD第14題Mr.Li'smorningscheduleisasfollows:7:30inthemorning,entertheofficeandstartbrowsingthenewspaperfortheday;8:Participateinthecompany'smorningexercisesandsongsthatremainsteadfast;8:Conveneahigh-levelleadershipmeetingat30;9:GototheHightechZoneManagementCommitteeat30todiscussacooperationproject;12:Thenegotiationhasended.Duringthishalfday,Mr.Limainlyplayedtheroleof().AListenerBDisseminatorCLeadersDNegotiator正確答案：ABCD第15題1.Whichleveldeterminesthelong-rangeobjectivesanddirectionfortheorganization?

A

OperationalB

TechnicalCStrategic

D

Administrative第1題()isknownasthe"fatherofscientificmanagement".ATaylorBFayolCWeberDMayo第2題Theworkthatmarkstheformalformationofscientificmanagementtheoryis().APrinciplesofScientificManagementBIndustrialManagementandGeneralManagementCSocialandEconomicOrganizationTheoryDTheHumanProbleminIndustrialCivilization第3題Theproposerofthe"exceptionprinciple"is().APeterDruckerBTaylorCRandCorporationDFayol第4題Thefocusofscientificmanagementtheoryis().AEnterpriseproductionsiteBTheoverallinterestsoftheorganizationCHumanbehaviorandgeneratingbehaviorDCorporateculture第5題Theobjectofgeneralmanagementtheoryresearchis().AEnterpriseproductionsiteBTheoverallinterestsoftheorganizationCHumanbehaviorandgeneratingbehaviorDCorporateculture第6題WhichofthefollowingbelongstoWeber'smanagementtheory?().AExceptionalprincipleBGeneralManagementTheoryC14managementprinciplesDIdealAdministrativeOrganizationTheory第7題Thescholarknownasthe"fatheroforganizationaltheory"is().ATaylorBFayolCWeberDMayo第8題Fayolbelievesthattheprimaryfunctionofmanagementis().APlanBOrganizationCCommandDControl第9題Fayolbelievesthattheoverallmovementofacompany'ssixfunctionsoftechnology,business,security,finance,accounting,andmanagementconstitutes().AOperationBManagementCProductionDSales第10題Whichtheoryholdsthat"peoplearegenerallyborntodislikework"?()AZ-theoryBSuperYtheoryCYtheoryDXtheory第11題Whatistheviewpointofthetheorythat"peopleareabletocontrolandguidethemselveswhenperformingtasks"?()AZ-theoryBSuperYtheoryCYtheoryDXtheory第12題Themanagementexpertwhobelievesthat"managementisdecision-making"is().ATaylorBFayolCSimonDKontz第13題Whatis()thatbelievesthatthereisnofixedanduniversallyapplicablemanagementmethodinreality,andthatmanagementshouldadapttochangingcircumstances.ASystemManagementTheoryBTheoryofcontingencymanagementCDecisiontheoryDMathematicaltheory第14題Itisbelievedthat"anorganizationisanopenlargesystemcomposedofmanysubsystems,withhumanbeingsasthemainbody,andisasubsystemofthesocialsystem".Itisemphasizedthat"organizationsshouldcontinuouslyobtainresourcesfromtheexternalenvironmenttoadapttochangesintheenvironment"is().ASystemManagementTheoryBTheoryofcontingencymanagementCDecisiontheoryDSchoolofManagementScience第15題Whichofthefollowingmanagementbehaviorsismostlikelytobeabandonedbyaspokespersonforscientificmanagementinmanagementwork?()ASeekingsuitableworkersforsuitablepositionsBDecomposeworkflowandspecializedivisionoflaborCTakeeffectivespiritualrewardmeasuresDStandardizemanagementmethodsthroughexperience第16題ThefollowingarethemaincontentsofTaylor'sscientificmanagementtheory().AWorkquotaandstandardizationBReasonableemploymentofpersonnelCDifferentiatedpieceratewagesystemDProfessionaldivisionoflaborandexceptionprinciple正確答案：ABCD第17題ThemainviewpointsoninterpersonalrelationshiptheoryderivedbyMayothroughtheHawthorneexperimentare().APeopleinenterprisesarefirstandforemost"economicagents"BPeopleinenterprisesareprimarily"socialindividuals"CProductionefficiencymainlydependsontheworkattitudeofemployeesandpeople'sinterrelationshipsDThereareinformalorganizationsinenterprises,andtheirexistenceshouldbevalued正確答案：BCD第18題Theassumptionof"economicman"is().AHumannatureislazyBPeoplearenotsimplypursuingmonetaryincomeCThepurposeofhumanbehavioristopursuemaximumbenefitsDMeetingsocialandpsychologicalneedsisthemainfocus正確答案：AC第19題WhichofthefollowingviewsbelongstotheXtheory?().AIamnotborntodislikeworkBExternalcontrolisthemainmeanstomotivateemployeestocompleteworktasksCBorntodislikeworkDTheorganization'sgoalsshouldbeachievedthroughemployeeselfmotivation正確答案：BC第20題The"socialperson"hypothesisholds().AHumannatureislazyBThepurposeofhumanbehavioristopursuemaximumbenefitsCPeoplearenotsimplypursuingmonetaryincomeDPeoplestillhavesocialandpsychologicalneeds正確答案：CDExercise3第1題Usinganonymousmethods,solicitingopinionsinwriting,providingfeedbackmultipletimes,andultimatelyobtainingasatisfactorydecisionorpredictionmethodiscalled().AManagerialdecision-makingmethodBBrainstormingmethodCDelphimethodDBrainstormingmethod第2題Decisionmakingisacommonactivityinbothworkanddailylife,butpeople'sunderstandingofitsmeaningvaries.Themostcompleteunderstandingis().AComeupwithideasBMakeanideaCTocomeupwithbothideasandmakedecisionsDEvaluatevariousideas第3題Facedwithvariouspossiblestatesinthefuture,althoughdecision-makerscannotdetermineinadvancewhatkindofstatetopresent,theycanjudgetheprobabilityofeachstateappearinganduseprobabilitytograspmultipleoutcomes.Thistypeofdecisionbelongsto().ADeterministicdecision-makingBRiskbaseddecision-makingCUncertaindecision-makingDNonproceduraldecision-making第4題Facedwithvariouspossiblestatesthatmayariseinthefuture,decision-makerswhocannotgraspthenumberofpossibleconsequencesandcanonlyrelymainlyonexperienceandattitudetomakedecisionsbelongto().ADeterministicdecision-makingBRiskbaseddecision-makingCUncertaindecision-makingDNonproceduraldecision-making第5題InresponsetothequotarestrictionsimposedbyEuropeanandAmericancountriesontextileproductsinChina,acompanyhasdecidedtoinvestinestablishingawholly-ownedsubsidiaryinNorthAfrica.Thisdecisionbelongsto().AHomeworkdecision-makingBStrategicdecision-makingCTacticaldecision-makingDDeterministicdecision-making第6題Whenmakinguncertaindecisions,theapproachoftheoptimisticapproachcanusuallybedescribedas().ATakingthelargerfromthelargerBSmallmediumtolargeCSmall,medium,andsmallDTakingSmallfromLarge第7題Whenmakinguncertaindecisions,theapproachofpessimismcanusuallybedescribedas().ATakingthelargerfromthelargerBSmallmediumtolargeCSmall,medium,andsmallDTakingSmallfromLarge第8題Themethodofgatheringrelevantpersonneltogethertogatheropinionsandmakedecisionsinarelaxedatmosphereforacertainissueis().ACausalanalysismethodBRegressionanalysismethodCBrainstormingmethodDDelphimethod第9題Strategicplansaregenerallyformulatedby().AOperatorBSeniormanagementpersonnelCMiddlemanagementpersonnelDGrassrootsmanagementpersonnel第10題Whatarethecharacteristicsofdecision-making?()AGoalorientedBSelectivityCSatisfactionDScientificity正確答案：ABCD第11題Accordingtothehierarchyofdecision-makingactivities,decisionscanbedividedinto().AStrategicdecision-makingBManagementdecisionsCHomeworkdecision-makingDRiskdecision-making正確答案：ABC第12題4.Whichgroupdecision-makingtechniquehasnoface-to-faceinteraction?

ABrainstormingBTheDelphiTechnique

CTheNominalGroupTechnique(NGT)

D

NoneOfThem第13題Thestrengthsandweaknessesofeachalternativebecomeobviousinwhichstepofthedecisionmaking-process?AIdentifytheproblem.B

Identifythedecisioncriteria.CAnalyzethealternatives.D

Implementthealternative.第14題Puttingadecisionintoactionandconveyingthedecisiontothepersonswhowillbeaffectedbyitisknownas:A

Problemidentification.BDecisionimplementation.CRationaldecision-making.D

Irrationaldecision-making.第15題Onceaproblemisformulated,thenextstepistoASelectanalternative

BListallpossiblesolutionsCObserveadiscrepancy

DDecidewhatiscriticalinthedecisionExercise4第1題Narrowlydefinedplanningworkrefersto().ADevelopaplanBExecutionplanCChecktheexecutionstatusoftheplanDPrediction第2題Whatistheincorrectdescriptionoftheplannedworkbelow().APlanningworkservestoachieveorganizationalgoalsBPlanningworkhasuniversalityandefficiencyCPlanningworkisthefoundationofmanagingactivitiesDDuetotheuncertaintyoftheenvironment,evenathoroughplanisunnecessary第3題“Althoughthecharacteristicsandscopeofaplanvarywithdifferentlevelsofmanagement,itisacommonfunctionofallmanagers.”Thisstatementreferstothe()characteristicofaplan.APrimacyBUniversalityCEfficiencyDInnovation第4題“Planningworkalwaysmakesdecisionsonnewproblemsthatneedtobesolved,aswellaspossiblenewchangesandopportunities.”Thisstatementreferstothe()characteristicofplanning.APrimacyBUniversalityCEfficiencyDInnovation第5題Amongtheeightlevelsoftheplan,()isatthehighestlevel.AGoalBPurposeormissionCBudgetDStrategy第6題Whichofthefollowingstatementsisincorrect.()APlanningworkiswidelypresentBPlanningworkisofparamountimportanceCPlanisanonideologicalformDPlanningworkshouldpayattentiontoefficiency第7題Theplanreferredtoasdigitalizationbelowis().APolicyBGoalCPlanningDBudget第8題Strategicplansaregenerallyformulatedby().AOperatorBSeniormanagementpersonnelCMiddlemanagementpersonnelDGrassrootsmanagementpersonnel第9題Thecorrectunderstandingoftheplanis().APlanningisnotequaltoplanningforthefutureBTheflexibilityofaplanliesnotintheplanitself,butinthepeoplewhomaketheplanCNomatterhowtheenvironmentchanges,planningisnecessaryDPlanningwillwasteacertainamountoftimeformanagers正確答案：ABC第10題Generallyspeaking,seniormanagementplansalsobelongto().AStrategicplanBTheprincipleofrollingplanmethodis"nearfineandfarcoarse"CLongtermplanDTherollingplanmethodismainlyusedfortheformulationoflong-termplansETacticalplanFNetworkplanningtechnologyismainlyusedfortheformulationofshort-termplansGGuidingplan3Thefollowingstatementsarecorrect:(AD).HNetworkplanningtechnologyisparticularlysuitableforschedulingproductionschedulesinlarge-scaleengineeringprojects正確答案：BDH第11題Intheprocessofimplementinggoalmanagement,theroleofgoalsismainlyreflectedintheir().ADirectionalityandMotivationBHierarchyanddiversityCCohesivenessandassessmentDSegmentationandtimeliness正確答案：AC第12題Thecorrectdescriptionofgoalmanagementis().AEmphasizeresultsoverprocessesBMakegoalstheobjectofmanagementCUsinggoalsasameansofmanagementDBasedontheassumptionofhumannatureinthe"Ytheory"正確答案：CD第13題InusingMBO,objectivesshouldbesetABythesupervisorB

BytheemployeeCJointlybythesupervisorandtheemployeeDBytopmanagement第14題Toplevelmanagersconcentrateonproblemsthat

AOccurfrequentlyBHavefairlycertainoutcomesCHaveagreatdealofuncertaintyD

Willbesolvedwithoutexpandingunnecessarytimeandeffortonthem第15題Theskillthatcentersonamanager'sabilitytousespecificknowledge,techniques,andresourcesinperformingworkisknownas_____skill.AConceptual

BHuman

C

Technical

DPoliticalExercise5第1題Ensurethat"peopledothings,peopledothings,thingsgettheirpeople,peoplegettheirthings"is()inthemanagementfunction.APlanningworkBOrganizationalworkCLeadershipworkDControlwork第2題Organizationalstructureisactually()withintheorganization.ADivisionoflaborandcooperationrelationshipBAuthorityrelationshipsbetweendepartmentsCThepowerrelationshipbetweensuperiorsandsubordinatesDTherelationshipofrights第3題Theconclusionthatcanbedrawnfromanalyzingthephenomenonofcorruptionusingorganizationaltheoryis().APowerandresponsibilityarealwaysconsistentBPowerwithoutresponsibilitywillleadtocorruptionCResponsibilityismoreimportantthanpowerDCentralizationismoreimportantthandecentralization第4題Thegeneralmanagerofacertainenterprisehas2deputygeneralmanagers,andeachdeputygeneralmanagerhas3departmentmanagers.Eachdepartmenthas6employees.Themanagementrangeofthegeneralmanagerandeachdeputygeneralmanageris(),respectively.A2and3peopleB5and6peopleC11peopleand9peopleD5and6people第5題Theownerofacertaincompany,outoffavor,hiredthesonofagovernmentofficial(majoringinmechanicalmanufacturing).However,thecompanydoesnotneedsuchprofessionaltalents,buttheownerstillarrangedforthepositionofdeputydirectorofthecompanyofficefortheyoungman.Whichofthefollowingorganizationaldesignprinciplesdoesthisapproachprimarilyviolate?()APrincipleofreasonabledivisionoflaborBTheprincipleofunifiedcommandCPrincipleofstreamliningefficiencyDPrincipleofemploymentbasedonjobrequirements第6題Thebasicstartingpointoforganizationalstructuredesignis().AOrganizationalgoalsBJobanalysisCStaffingDSetuppositions第7題Theorganizationalprocessinwhichsuperiorsdelegatepowerorauthoritytomiddleandlowerlevelmanagersis().AInstitutionaldecentralizationBDivisionoflaborCManagementrangeDAuthorization第8題Acertaingeneralmanagerdelegatedtheresponsibilityofproductsalestoadeputygeneralmanagerinchargeofoperations,whoisresponsibleforallregionaldistributionoffices.However,atthesametime,thegeneralmanagerrequestedthatthemanagersofeachregionaldistributionofficedirectlyreportdailysalesfigurestothechiefaccountant,whocanalsogiveinstructionsdirectlytothemanagersofeachdistributionoffice.Thegeneralmanager'sapproachgoesagainst().APrincipleofreasonabledivisionoflaborBTheprincipleofunifiedcommandCPrincipleofstreamliningefficiencyDPrincipleofemploymentbasedonjobrequirements第9題Themaintasksoforganizationalstructuredesigninclude().AProvideanorganizationalchartBStaffingCConductjobanalysisDPreparejobdescriptions正確答案：BD第10題Theprinciplesthatorganizationalstructuredesignshouldfollowinclude().APrincipleoffeasiblegoalsBPrincipleofreasonabledivisionoflaborCTheprincipleofequalrightsandresponsibilitiesDTheprincipleofunifiedcommand正確答案：ABCD第11題Thefollowingpracticesthatreflectdecentralizationinclude().AMr.WangauthorizesSecretaryXiaoWutohandletemporaryofficeoperationsBWithinhisauthority,ManagerWangcanmakedecisionsdirectlywithoutreportingtotheGeneralManagerCExceptforsomestrategicdecisionsrelatedtothecompany'sdevelopmentdirection,Mr.WanggenerallydoesnotinterveneinthedecisionsmadebysubordinatesDAlthougheachbusinessdepartmenthasautonomy,departmentmanagersshouldfirstconsultwiththevicepresidentbeforemakingdecisions,anditisstrictlyprohibitedtoexecutebeforereporting正確答案：BC第12題Thefollowingstatementsareincorrect:().AManagementrangereferstothenumberofsubordinatesledbyaleaderBGenerallyspeaking,thesizeofamanager'sabilitydoesnotaffectthemagnitudeofthemanagementrangeCThemorevaguetheplan,thegreaterthefreedomgiventothegrassroots,andthegreaterthemanagementrangeofthesuperiorsDThesizeofindividualpowerdesiresofthetopmanagementofanorganizationaffectsthedegreeofcentralizationordecentralizationofpowerwithintheorganization正確答案：ABC第13題Thelargesizeofthecompanyandtheuseofroutinetechnologyareindicatorsthatwhichtypeofstructurewouldbemosteffective?AStrategicorganizationBMechanisticorganizationCOrganicorganizationD

Matrix第14題Inateam-basedstructure,_____make(s)thedecisionsthataffecttheteam.

ATopmanagementB

MiddlemanagementC

First-linemanagement

D

Teammembers第15題Whichofthefollowingorganizationalobjectivecanbemeasuredeasily?AMarketstandingBInnovationsCManagerperformanceandresponsibilityDSocialresponsibilityExercise6第1題Accordingtotheregulationsinthedocument,thedeputygeneralmanagerofacertaincompanygavearewardof10000yuaneachtotwodepartmentmanagersresponsibleforprotectingthecompany'spropertywithinhis/herscopeofauthority.Thisactionstimulatedtheenthusiasmofthecompany'semployeesto"lovethefactoryashome".Thedeputygeneralmanagerisutilizing()here.APowerbasedinfluenceBNonpowerinfluenceCMoneyinfluenceDBehavioralinfluence第2題Using()toinfluenceandchangethebehaviorofsubordinatesthroughpersonalcharm.APowerbasedinfluenceBNonpowerinfluenceCPositioninfluenceDBehavioralinfluence第3題AmericansocialpsychologistLewindemonstratedthroughexperimentsthat,comparedtootherleadershipstyles,theleadershipstylethatismoreconducivetoenhancingorganizationalcohesionandimprovingorganizationalworkefficiencyis().AAutocratictypeBDemocratictypeCLaissezfairetypeDWorkandinterpersonalrelationshipsareequallyimportant第4題Thequartettheorysuggeststhatthetypeofleaderwhoisrelativelyefficientandsuccessfulshouldbe().AHigh"workoriented"andhigh"relationshiporiented"typeBLow"workoriented"andhigh"relationshiporiented"typeCLow"workoriented"andlow"relationshiporiented"typeDHigh"workoriented"low"relationshiporiented"type第5題AccordingtotheFederermodel,whenthereisagoodrelationshipbetweensuperiorsandsubordinates,acleartaskstructure,andstrongpositionpowerwithinanorganization,thetypeofleadertochooseis().ATaskorientedBRelationshiporientedCWorkandinterpersonalrelationshipsareequallyimportantDLeadercentric第6題Thevariablefactorsproposedbytheleadershiplifecycletheoryare().AMaturityofsubordinatesBTaskstructureCSuperiorsubordinaterelationshipDPositionAuthority第7題Accordingtotheleaderlifecycletheory,()shouldbeusedforthosemanagedwhoarecapablebuthavelowmotivation.AParticipatorymanagementBAuthorizedmanagementCPersuasivemanagementDCommandbasedmanagement第8題Accordingtotheapproachgoaltheory,themostappropriateleadershipapproachforemployeeswholiketoseewhathappensasbeingcontrolledandinfluencedbyexternalenvironmentalforcesshouldbe().AGuidedBSupporttypeCParticipatoryDAchievementoriented第9題Accordingtotheapproachgoaltheory,themostsuitableleadershipstyleforemployeeswithhighachievementneedsshouldbe().AGuidedBSupporttypeCParticipatoryDAchievementoriented第10題Themainfactorsthatconstitutenonpowerinfluenceare().AMoralfactorsBTalentfactorsCEmotionalfactorsDKnowledgefactors正確答案：ABCD第11題Intheprocessofleading,guiding,andinspiringsubordinatestostrivefororganizationalgoals,thespecificroleofaleaderis().AGuidingroleBCoordinationroleCMotivationaleffectDCoagulation正確答案：ABC第12題ThevariablefactorsdeterminedbytheFederermodelinclude().AMaturityofsubordinatesBTaskstructureCSuperiorsubordinaterelationshipDPositionAuthority正確答案：BCD第13題Thequartogramtheorydividesleadershipbehaviorintotwodimensions,whichrepresenttwoleadershipstyles,namely().ATaskorientedBRelationshiporientedCRelationships,tasks,andheavyresponsibilitiesDSupporttype正確答案：AB第14題WhenworkspecializationisextensiveAEmployeeperformasingletaskB

EmployeeperformmanytasksCEmployeesareofteninefficientD

Jobstendtobelarge第15題

DelegationoccurswhenAAmanagerabdicatessomeofhisorherresponsibilitytoemployeesintheunitB

AmanagershiftssomeofhisorherauthoritytoanotherpersontoperformaspecifictaskC

AmanageasksanemployeetodohimorherapersonalfavorDAmanagerfiltersinformationinanattempttostimulateconflictExercise7第1題Themostimportantpartintheprocessofcommunicationis().ADeliveryofinformationBCommunicationofinformationCAcceptanceoftheinformationDUnderstandingoftheinformation第2題Themostimportantdisadvantageoforalcommunicationis().AQuickfeedbackBLackofwrittencommunicationskillsCNolong-termcommunicationrecordDSimplecommunication第3題Thefollowingnon-verbalcommunicationmethodsarefoundin().Acall-inBbodylanguageCgroupmeetingDE-mail第4題Thefollowingwrittencommunicationmethodsareincludedin().Acall-inBpaperdocumentCgroupmeetingDE-mail第5題Whenchoosingcommunicationchannels,ifitisimportanttoincreaseemployeesatisfactionthroughinformationcommunication,itisbesttouse().AFullchanneltypeBChaintypeCWheeltypeDRaotonguetype第6題AmanfromSichuanandapersonfromShandongdobusinesstogether,oftenfallingoutbecauseoftheinaccuratepronunciationof"four"and"ten".Thereasonforthiscommunicationbarrierismainlyderivedfrom().APhysicsBManagementCPsychologicalaspectsDLanguage第7題CommunicationthroughE-mailbelongsto().AwritingcommunicationAndBNonverbalcommunicationCoralcommunicationDElectroniccommunication第8題Inthepast,Mr.Zhangunderstoodthesituationandarrangedtheworktotalkwiththreedepartmentmanagers,whowerealwayssuspiciousandshirkingtheresponsibilities.Later,hemetthreedepartmentmanagerssimultaneouslyintheformofatalkmeeting,whichstoppedthesuspicionbehindthem.HowdidthecommunicationmodebetweenMr.Zhangandhissubordinateschange?()AFromchaintypetowheeltypeBFromwheeltypetofullchanneltypeCChangefromfullchanneltypetowheeltypeDChangefromwheeltypetochaintype第9題Commoncommunicationmethodscanbedividedinto()accordingtothedifferentmediausedinthecommunication.AOralcommunicationBwrittencommunicationCnon-verbalcommunicationDelectroniccommunication正確答案：ABCD第10題Thefollowingnon-verbalcommunicationmethodsareincludedin().Aphonenumber,BBodylanguageCgroupmeetingDtrafficlightsattheintersection正確答案：BD第11題Whichofthefollowingpracticescanhelpyouovercomecommunicationbarriers?()APositivefeedbackandrepeatedcommunicationBLookforcommoninterestsCControlyouremotionsDLearntolistenactively正確答案：ABCD第12題WhenwouldaPERTnetworknotprovidemuchhelp?AWhensequencingisimportantBForjobswithmanystepsinvolvedCForcomplicatedjobs

DForindependentprojects第13題Toplevelmanagersconcentrateonproblemsthat

（管理層關(guān)注的問題是？）

xA

OccurfrequentlyBHavefairlycertainoutcomesCHaveagreatdealofuncertaintyDHaveagreatdealofuncertainty第14題Whichofthefollowingorganizationalobjectivecanbemeasuredeasily?

A

MarketstandingB

InnovationsC

ManagerperformanceandresponsibilityD

Socialresponsibility第15題WhichofthefollowingdepartmentalstructureswouldbeusedifthegroupingwerebasedontheareasservedintheUnitedStates?AFunctionaldepartmentalizationBProductdepartmentalizationC

CustomerdepartmentalizationDGeographicdepartmentalizationExercise8第1題Thecoreroleofmotivationisin().AStrengthenleadershipBImproveorganizationalefficiencyCMobilizepeople'senthusiasmDMeettheneedsofthepeople第2題Maslow's"hierarchyofneeds",proposedin1943divideshumanneedsfromlowtohighinto().APhysicalneeds,safetyneeds,socialneeds,respectneeds,andself-realizationneedsBRespectforneeds,safetyneeds,socialneeds,self-realizationneeds,physiologicalneedsCSelf-realizationneeds,respectneeds,safetyneeds,socialneeds,physiologicalneedsDSelf-realizationneeds,respectneeds,socialneeds,safetyneeds,physiologicalneeds第3題AccordingtoMaslow'shierarchyofneedstheory,theneedforpeopletoseeksupportfromcolleaguesis().ApsychologicalgoalBesteemneedCSocialneedsDbiologicalneed第4題Accordingtothetwo-factortheory,thosefactorsthatcanmakeemployeesdissatisfiedwiththeirwork,suchasmanagementpoliciesandbenefits,belongto().AhygienefactorBIncentivefactorsCjobcharacteristicDInstitutionalfactors第5題AccordingtoMcClellland'sneedstheory,thedesiretobuildcloseandfriendlyrelationshipsbelongsto().AbelongingneedBjobdemandCpowerneedDachievementneed第6題Accordingtothreeneed