第1題WhichcategorydoesHolidayInnExpressbelongto?ALuxuryhotelBEconomyandlimitedserviceCTimeshareDMotel第2題Whichofthefollowingisnotincludedinatimeshareresortnormally?AOn-siterestaurantBSwimmingpoolCRecreationgroundDCasino第1題Whichofthefollowingfacilitiesarenotdesignedforpeoplewithspecialneeds?AChildren’splaycenterBLobbybarCBabycareroomDRamps第2題Whatdoyouneedtoshowtothewaiterifyouwanttousethegymandswimmingpoolfreeofcharge?AIDcardBPassportCRoomcardDCreditcard1.3IntroducingHotelRoomTypes-HW第1題Whichroomtypeissuitableforcouples?ATwinroomBSingleroomCDoubleroomDFamilySuite第2題Whichroomtypesharesawallwithanotherroomandisusuallyconnectedbyaprivatedoor?AHandicappedroomBPresidentialsuiteCNon-smokingroomDAdjoiningroom1.4MakingaReservationonPhone-HW第1題Youreservedadeluxetwin_______800yuananight__________threenightsfromTuesday__________MsElizabethDranguet.Awith,for,ofBat,for,forCat,with,forDwith,at,for第2題Whatisincludedintherateofthedeluxetwin?AGovernmenttaxBBuffetbreakfastCServicechargeDBuffetdinner1.5ChangetheReservation-HW第1題1.Fortunately,wehaveonestandardroom____________forthosetwodays.Whichwordismissingaccordingtothevideo?AreliableBfitCavailableDfree第2題Iwouldliketo____________itfortwomorenights.Whichofthefollowingwordsismostsuitableiftheclientwantstostayfortwomorenights?AliveBpostponeCextendDupgrade1.6CanceltheResevation-HW第1題There'sno__________________becauseyou'vecancelledwithinour48-hour____________.Acancellationdeadline,cancellationperiodBcancellationcharge,cancellationperiodCcancellationdeadline,cancellationchargeDcancellationcharge,cancellationdeadline.第2題I'dliketocancelmyreservation.Ofcourse.Couldyoutellmeyournameandthe_______________,please?AflightnumberBreservationnumberCroomnumberDcreditcardnumberPaysofPayment-HW第1題Ifahotelguestwantstosettlehisbill,whichwaysofpaymentcouldbeused?AcashBcreditcardCtraveler'schequeDmobilepayment正確答案：ABCD第2題Mobilepaymentmayincludethefollowing:AWeChatpayBAlipayCApplepayDUnionpay正確答案：ABC2.1Check-inwithReservation-HW第1題Normally,thehotelreceptionistwouldasktheguestforhis/her_____________forconfirmationoftheirID.ApassportBIDcardCcreditcardDcellphonenumber正確答案：AB第2題Ifyouhaveareservation,justtellthehotelreceptionistyourfullnamewhenyoucheckin.2.2CheckinwithnoReservation-HW第1題Thewalk-uprateatahotelisthepricechargedtoacustomerwhoarriveswithoutareservation.It'susuallyabout30%lessexpensivethantheonlinebookingrate.第2題Couldyou_____________theguestregistrationcardforme,please?AfillinBfilloutCcompleteDfillup正確答案：ABC2.3Checkin-theRoomisnotReady-HW第1題Thenormalcheck-intimeisfrom________.Butifit’sinthe_____________,andthereareavailablerooms,guestscanhaveearlycheck-in.A2pm,peakseasonB12am,peakseasonC2pm,lowseasonD12am,lowseason第2題Ifyouroomisnotreadywhencheckingin,thereceptionistcansuggesttheguesttostoretheluggageandtakearestatthehotelbarorrestaurant.A正確B錯誤3.1AirportPick-upService-HW第1題Smalltalkistheconversationwhichcanbreaktheice.Whichofthefollowingsentencesaresmalltalkswhenpickingupaguest?AHowwasyourtrip?BBeautifulday,isn’tit?CIsityourfirsttimehere?DDoyoulikethefoodhere?正確答案：ABCD第2題Whattopicscouldthehotelattendanttalkaboutwhenpickinguptheguestfromtheairport?AtheweatherandclimateBthetripCimpressionofthecityDguest'sfamily正確答案：ABC3.2LuggagePick-up-HW第1題Iftheguesthasmorethanonepieceofluggage.Thebellboywillbringa__________andpickupalltheluggage.AcarBstockCtrayDtrolley第2題___________isapolitewayofsaying"Yougofirst."AThiswayplease.BFollowyou.CAfteryou.DIt'smypleasure.3.3CheckoutandLuggageStorage-HW第1題需要寄存行李可以怎么表達？AI'dliketostoremyluggage.BCanIdepositmyluggagehere?CCanIclaimmyluggage?DI'dliketoleavethiswithyou.正確答案：ABD第2題Pleasekeepthe____________well.Youneedtoshowittothebellmanwhenyouclaimyourbag.AreceiptBpricetagCclaimtagDIDcard4.1ExplaintheBillatCheckout-HW第1題1.Sothe_________isRMB￥1355.Thatincludestaxand_______________.Amoney,servicechargeBbalance,servicechargeCcharge,otherchargeDbalance,othercharge第2題Whichwayscanexpress"一共1355元人民幣."?AThat’satotalof￥1355.BThat’s￥1355topay.CIt'satotalof￥1355.DThat’satotallyof￥1355.正確答案：ABC4.2ExplainingBillProblemsatCheckout-HW第1題下面哪個句子可以表示道歉：AIreallymustapologisefortheinconvenience.BIamterriblysorryforoverchargingyou.CI'dappreciateit.DIshouldliketoapologiseforwastingyourtime.正確答案：ABD第2題Soyou’ve__________forminibaritemsyoudidn’t_________?Ataken,consumeBcharged,buyCbilled,lookDcharged,consumeGivingDirection-HW第1題Yes,thereisabigsupermarket3_____________awayandyoucanbasicallygetanydailyitemsthere.AmilesBblocksCstopsDneighborhoods第2題Whichofthefollowingwordscanclearlyshowtherelationshipof

thesquaresinfollowingpictures.

Abetween,beside,nearbyBnextto,between,

atthecornerofCbetween,nextto,atthecornerofDbeside,nextto,atthecornerofRemendingRestaurantsandTouristAttractions-HW第1題Whatsentencepatternscanbeusewhenyouwanttorecommendsomethingtotheguest?AIamsureyou’d…BYoucouldCWhydon’tyouDHowabout…正確答案：ABCD第2題Tellme,isMIXCfarfromhere?Notparticularly.Abouta15-minute____________fromthehotel.AtaxichargeBtaxidriveCtaxi-rideDtaxiride5.3ExchangingForeignCurrency-HW第1題Ifwewanttoexplaintherate￥6.55=US$.HowcanwesayitinproperEnglishsentence?ATherateissixyuanfifty-fivetotheUSdollar.BTheUSdollarstandsatsixyuanfifty–five.CTherateissixyuanfifty-fivefortheusdollar.DTheUSdollarstandsforsixyuanfifty–five.正確答案：AB第2題Aftercalculatingthetotalamount.Thehotelclerkwouldtelltheguesthowmuchmoneyheorshecangetafterexchanging.He/shecansay:AThat’satotalof￥3602.5.BThat

makesatotalof￥3602.5.CIt'satotalof￥3602.5.DThatmakesatotallyof￥3602.5.正確答案：ABC5.4MedicalEmergency-HW第1題Whichofthefollowingexpressionsarefordescribingillness?AMyheadiskillingme.BMynoseisbleeding.CIhaveabadcold.DI’vetwistedmyankle.正確答案：ABCD第2題2.Whichoftheexpressionsareforcomfortingtheguestwhenshe/heisill?AAreyoufeelingbetter?BEverythingwillbefine.CIwillaccompanyyoutothehospital.Pleasecalmdown.DIam

sosorry.正確答案：ABC5.5HotelCarService-HW第1題Mini-vanisavehiclethatcanholdabout_____________people.A2B3C4D6第2題____________caristhecarthatcostslessandprovideslesscomfort.____________carcostsmoreandprovidesyouhigherlevelofcomfort.Aeconomy,luxuryBcomfort,luxuryCeconomy,comfortDcomfort,luxury5.6LostandFoundService-HW第1題Whatquestionsshouldahotelattendantaskifthereisawalletlostreportfromtheguest?AHowmuchisyourwallet?BCouldyoudescribeyourwallet?CDoyourememberwhenandwhereyoulastsawit?DIsyourwalletvaluable?正確答案：BC第2題Iamcallingto__________youthatwehavefoundyourwallet.AknowBwarnCinformDnote6.1IntroductionofHotelRoomItems-HW第1題Hi,Iam_____________________.Ifyouarehungry,youcanreadmeanddialthe______________________,Adiningmenu,diningserviceBin-roomdiningmenu,in-roomdiningserviceCin-roomdiningservice,in-roomdiningmenuDin-roomdiningmenu,foodservice第2題Intheminibar,wehavetwobottlesof____________________foryoueachday.Itmeansthedrinkforfree.AsoftdrinksBcomplimentarydrinksCcannedwaterDcoldwater6.2Housekeeping-HW第1題What'stheruleforhousekeepingbeforeenteringaroom?AKnockthreetimeswiththreeknockseachtime.BPressthedoorbellbeforeentering.CEachtimeaftertheknock,shemaysay,”Housekeeping,mayIcomein?”DKnocktwotimeswiththreeknockseachtime.正確答案：AC第2題Asmalltip:Hotelguestsusuallypreferthehousekeepingattendanttomaketheroomwhentheyareattheirrooms.Asahousekeepingattendant,youshouldtrynottodisturbyourguests.6.3LaundryService-HW第1題Expressservice—laundrycanbedoneinthreehours.Next-dayservice—laundrycanbedoneinthenextdaybeforeacertaintimeinthemorning.Normalservice—laundrycanbedoneintwodays.A正確B錯誤第2題IhaveasilkdresswhichIdon’tthinkis_____________.Willthecolorruninthewash?AunfadingBcolor-fast.CfadelessDdiscoloured6.4RoomService-HW第1題Whatcanyoudowiththetrolleywhenfinishingyourin-roomdining?ARingtheroomservicetocollectthetrolley.BLeavethetrolleyoutsidethedoor.CRingtheroomserviceandthenleavethetrolleyoutside.正確答案：ABC第2題AmericanbreakfastwouldbesimplerthanContinentalbreakfast.Itdoesnotcontaineggsormeatnormally.6.5MorningCallService-HW第1題IamgoingtoTianjinearlytomorrowmorning.SoIwouldliketo____________anearlymorningcall.AsetupBrequestCsettleDorder第2題Thereisacomputerizedwake-upserviceatthehotel.Pleasedial5firstandthenthetime.Thatistosay,dial5andthen0700forthetime.Theremustbefivedigitsfinally.6.6IntroductionofButlterService-HW第1題Question=WhataretheButlerduties?Answer=AnythingandEverythingConcerningGuests.第2題Whichofthefollowingarebutler'sduties?ApickingupguestsBbookingticketsCorderingmealsDrentingclothesfortheguest正確答案：ABCD6.7HotelRoomComplaints-HW第1題Whatcanbedoneifaguestrequesttomaketheroomwhenhe/sheisoutbutnothinghasbeendonewhenhe/shecomesback?AsendaroomattendanttocleantheroomrightawayBofferacomplimentarydrinkinthecoffeeshopCofferadinnercouponDmakeanapology正確答案：ABCD第2題Theroom___________________,andtherearenofreshtowelsinthebathroom.AhadnotbeenmakeBhasbeenmadeChasnotbeenmadeDhasbeenmake6.8CallingforaMaintance-HW第1題A:HousekeepingDepartment.CanIhelpyou?B:Yes,thetoiletis____________andwon’t_____________properly.Aclog,flushedBclogged,flushCblock,flushedDblocked,flush第2題We’llsend______________torepairitimmediately.ArepairmanBamaintenanceCmaintenanceDaelectrician6.9MaintanceServiceintheRoom第1題Whatshouldmaintenancestaffpayattentiontowhenenteringtheroomforrepairing?ADonotsitonthebedorothersiteswhennotworkingintheroom.BDonottakeanylookatnewspaperormagazineofguests.CDonottouchanypersonalbelongingofguests.DDonotwatchTV,makephonecalls,oruseotherroomfacilities.EDonotstayintheroomafterthemaintenanceworkisfinished.正確答案：ABCDE第2題B:No,itisn’t.Thetoiletdoesn’tflush.A:Letmesee.（檢查廁所沖水系統(tǒng)）It’s______________.（阻塞了）AblockBblockedCclogDclogged正確答案：BD7.1TicketandPrintingService-HW第1題A_____________(窗口位)wouldbebest.Ifnot,then______________(過道位)please.Awindow'sseat,aisleseatBwindowseat,aisleseatCaisleseat,windowseatDwindowseat,corridorseat第2題Printtwo____________onA4paper.It'sthefilenamed"FinalContact".AfileBcopyCcopiesDportions8.1IntroductiontoWesternFood-HW第1題Whichofthefollowingbelongtoappetizer?AgooseliverBcaviarCFrenchsnailDshrimpcocktail正確答案：ABCD第2題Howwouldyoulikeyoursteak?Iwantit_____________(七分熟).ArareBmediumrareCmediumwellDmedium8.2RecomendngandAskingforSpecialRequestfortheGuest-HW第1題Oh,sorry.Ididn’tnoticethat.Beefdoesn’tgowith___________wine.AredBwhiteChouse第2題Whichsentencesareusedtogivingsuggestions?AWhydon’tyoutryBeefinChiliSauce?BMayIsuggestyoutrytheNewYorkSteak?CIstronglyrecommendourCheeseCake.It’ssweetandsmooth.DIfyouwantseafood,youwouldenjoyoursole.正確答案：ABCD8.3PayingtheBill-HW第1題Pleasewaitaminute.I'llberightbackwithyour_____________and______________.Achange,receiptBchanges,receiptCmoney,changeDchanges,invoice第2題Thisisafifteenpercent_______________.Itincludestaxandservicefee.AtaxchargeBservicechargeCextrachargeD