第1題The________purposeofPMsystemsistofurnishvalidandusefulinformationformakingemploymentdecisions,includingsalaryadjustments,promotions,andterminations.AstrategicBinformationCadministrativeDdevelopmental第2題_________isacontinuousprocessofidentifying,measuring,anddevelopingtheperformanceofindividualsandteamsandaligningperformancewiththestrategicgoalsoftheorganization.AStrategicplanningBPerformancemanagementCRewardsystemDPerformanceappraisal第3題Payaddedtobasepayandthatdependsuponanemployee’sperformanceiscalled:AAnallowanceBContingentpayCRelationalreturnDAbenefit第4題Paythatfocusesonpositionanddutiesperformedratherthanonaspecificindividual’scontributioniscalled:ABasepayBPayraisesCSalaryDRelationalreturns第5題Apurposeofaperformancemanagementsystemis:ATogetridofpoorlyperformingemployeesBToincreaseprofitsCTogivetheHRdepartmentsomethingtodoDToprovidedocumentation第6題Differententerprisesmayadoptdifferentperformancemanagementsystemsdueto:AmanufacturingorservicesprocessesBphasesofdevelopmentCstrategiesDcultures正確答案：ABCD第7題Dangersofapoorlyimplementedperformancemanagementsystemincludewhichofthefollowing:AIncreaseemployeemotivationBLawsuitsCBiasedperformanceratingsDDecreasedemployeemotivation正確答案：BCD第8題Whichofthefollowingarepossiblebenefitsofaperformancemanagementsystem?AProtectionfromlawsuitsBTaxesarereducedCEmployeesbecomemorecompetentDThedefinitionsofjobandcriteriaareclarified正確答案：ACD第9題ThestrategicpurposeofPMsystemsinvolvesconstructingthestrategicvisionfortheorganization.第10題Aperformancemanagementsystemisthesystematicdescriptionofanemployee’sstrengthsandweaknesses.第1題Thetwomainstepstotheprerequisitesphaseofperformancemanagementare:Aunderstandingtheorganization’smissionandconductingjobanalysisBdevelopingtheorganization’smissionandconductingjobanalysisCconductingjobanalysisandwritingadevelopmentplanDunderstandingtheorganization’smissionandwritingadevelopmentplan第2題Performanceexecutionislinkedto_______and_______.Aprerequisites;performanceplanningBperformanceplanning;performancereviewCperformanceplanning;performanceassessmentDperformanceassessment;performancereview第3題Performancerenewalandrecontractingissimilartothe______phaseoftheperformancemanagementprocess.AperformanceplanningBprerequisitesCperformanceevaluationDperformanceassessment第4題Intheperformanceplanningstage,theterm“results”referstowhat?ACustomerreactionsBRatingsthatresultfromperformanceCCustomercomplaintsresultingfromperformanceDOutcomesanemployeemustproduce第5題“KSA”inthetextreferstowhat?AKnowledgesetassignmentBKnowledge,skills,andabilitiesCKnowledge,seriousproblems,abilitytoconformDKnowledgeofsituationandaction第6題Atthebeginningofeachperformancecycle,thesupervisorandemployeemeettodiscussandagreeupon:ATheemployee’ssalaryBResultsCbehaviorDadevelopmentplan正確答案：BCD第7題Thepoorimplementationoftheperformanceplanningphasewillresultinthepoorimplementationofthe:AperformanceexecutionphaseBperformanceassessmentphaseCperformancereviewphaseDperformancerenewalandrecontractingphase正確答案：ABC第8題Whatarethesubjectivefactorsleadingtopoorperformanceappraisal?AUnclearassessmentpurposesBLackofcriteriaCResistancetoperformanceappraisalDDeviationcausedbytheevaluators正確答案：ACD第9題Aftertheperformancerenewalandrecontractingphase,theperformancemanagementprocessiscomplete.第10題Employeesandsupervisorsshouldbothevaluateemployeeperformanceduringtheperformanceassessmentphase.Exercise第1題PMsysteminformationisnecessaryfortheimplementationofwhichofthefollowingHRfunction(s)?AWorkforceplanningBTrainingCRecruitmentandSelectionDAlloftheabove第2題Astrength-basedapproachtoperformancemanagementrequiresanappreciativeclimateinwhichmanagers:AIdentifyemployees’weaknessesBProvidepositivefeedbackonwhatemployeesaredoingCDiscussfuturedevelopmentgoalsDWorkoutwaystoovercomeemployees’weaknesses第3題Whichofthefollowingisthecharacteristicofperformancemanagementtomorrow?AManagersandemployeesavoidingfeedbackBOftenlinkedwithpaydecisionsCDevelopmentbeingpartofthedailyworkDReviewoftenoccursannually第4題Whichofthefollowingistopracticeproceduralfairness:AMinimizeratingerrorsandbiasesBChecktheemployee’sperformanceratinginthepreviousyearCAllowemployeestochallengetheperformanceappraisalDEnsurethefairnessofpayandrewardsreceived第5題Theinclusivenessofagoodperformancemanagementsystemmeansto:AAlloweachemployeetobetheratersBGranteachemployeeanequalopportunitytojoininCDistinguishgoodfrombadperformersDLeadeachemployeetobehaveethically第6題AkeychallengeforHRishowtomanageperformancefordifferentcontext.Herecontextrefersto:AOrganizationalcultureBRegionalcultureCNationalcultureDIndividualpersonality正確答案：ABC第7題WhydocompanieslikeAdobeandKellyServicestransitfromtraditionalperformanceappraisalstocontinuousperformancemanagement?AThenecessityofpunishingemployeestimelyBThereturnofpeopledevelopmentCTheneedforagilityDThecentralityofteamwork正確答案：BCD第8題Whichofthefollowingdescribe(s)interpersonalfairnessofaperformancemanagementsystem:AProvidefeedbackinanatmosphereofrespectandcourtesyBAllowemployeestochallengetheevaluation.CMinimizeratingerrorsandbiases.DGivetimelyandcompletefeedback.正確答案：ABD第9題Thefocusofoperationalperformancemanagementistheachievementofdepartmentalorgroupobjectives.第10題DistributivejusticeiswhetherthereceivedoutcomewasconsistentwithwhattheemployeeexpectsExercise第1題PerformancePrismisathreedimensionalmodelandhasfivefacets.Thesefivefacetsare:Afinancial,customer,internalprocess,learningandgrowth,employeesatisfactionBstakeholdersatisfaction,stakeholdercontribution,strategies,processes,capabilitiesCstakeholdersatisfaction,stakeholdercontribution,strategies,processes,learningandgrowthDstakeholdersatisfaction,employeesatisfaction,strategies,processes,capabilities第2題Whenexecutinganewstrategy,acompanyneedsto________inordertogainworkforcecommitment.AbuildinaprocessforemployeestohaveavoiceBestablishameritpaysystemCcreateatrainingprogramDmakedevelopmentplans第3題Whichofthefollowingisanaimservedbyastrategicperformancemeasurementsystem?ADevelopperformanceindicatorsBPursuenonfinancialgoalsCEstablishcompetitivestrategyDClarifyandtranslatevisionandstrategy第4題SkandiaNavigatorexcelsin:AmeasuringintangiblecapitalBintegratebusinessunits’activitiesCbalancingthestrategicgoalsoffinancialandnonfinancialaspectsDconsidersthecontributionandsatisfactionofthestakeholders第5題Whichofthefollowingisregardedashorizontalalignment?AAligningindividualperformancegoalsBCascadingstrategicobjectivestodepartmentlevelCCoordinationacrossfunctionsorunitsDAlloftheabove第6題Whoarethestakeholdersofacompany?ArivalcompaniesBcustomersCsuppliersDinvestors正確答案：BCD第7題Distributedleadersinclude:AEmployeeinkeypositionsBMiddlemanagerswhoruncriticalbusinessesandfunctionsCFrontlinemanagerswhorunimportantgroupsorteamsDTechnicalanddomainexpertswhooccupykeyspotsintheformalnetworks正確答案：BCD第8題Whichofthefollowingprobablyleadtopoorstrategyexecution?AAbreakdownintheprocessestolinkstrategytoactionateverylevelintheorganizationBStrategicplanninglacksagilityCLackofcommitmentacrossfunctionandbusinessunitsDToomuchtop-driven正確答案：ABCD第9題Commitmentacrossfunctionandbusinessunitsiskeytothesuccessofstrategy第10題Distributedleaders-drivenalignmentreferstoalignmentofobjectivesfromorganizationalleveltoemployees.Exercise第1題TheBalancedScorecardprocesscapturesacauseandeffectrelationshipbasedonhavingallpartslinkedtogether.Strategicareaslinkdowntogoals,strategicgoalslinkdowntostrategicobjectives,andstrategicobjectivesarelinkedto:AMissionBGoalsCBudgetsDMeasurements第2題Balancedscorecardsconsistoffourinter-relatedperspectives.Whichperspectiveorlayerwillbethemaindriverorenablerforoutcomeswithinthefinancialperspective?ACustomerBInternalProcessCLearning&GrowthDmakedevelopmentplans第3題AgoodvisionstatementisallofthefollowingEXCEPT:ABriefBDetailedCInspiringDBoundbytimeline第4題Themissionstatementsummarizes:Atheorganization'sfutureimageBtheorganization’svaluesCtheorganization’smostimportantreasonforexistingDtheorganization’sneeds第5題Usuallyabalancedscorecardismadeupoffiveparts:Amission,values,vision,strategy,goalsBstrategicobjectives,performancemeasures,targets,initiatives,andbudgetCfinancialperspective,customerperspective,internalprocessperspective,learningandgrowthperspective,staffsatisfactionperspectiveDnoneoftheabove第6題TheBalancedScorecardisintendedtobalance:AfinancialandnonfinancialmeasuresBinternalandexternalmeasuresCemployeeandmanagermeasuresDleadingandlaggingmeasures正確答案：AB第7題Whichofthefollowingdescribethecause-and-effectlinkagesintheBalancedScorecard?AEachperspectiveisrelatedtoeahotheraccordingtobottom-upcausallinkagesBDifferenttypesofperformancemeasuresareintegratedaccordingtofinancialandnonfinancialstandardsCTheperformancemeasuresofeachindividualsareconnectedbypositionallinkagesDThestrategicobjectivesandperformancemeasuresarecascadedaccordingtoatop-downcausalrelationship正確答案：AD第8題Valuesofacompanyrepresent:AadifferentsetofactivitiesfromtherivalsBthedeeplyheldbeliefwithintheorganizationCtimelessprinciplesthatguideanorganizationDthestrongpersonalbeliefsofthefounderorCEO正確答案：BCD第9題Whichofthefollowingdescribethefunctionsofastrategymap?AprovidesthemissinglinkbetweenstrategyformulationandstrategyexecutionBprovidesavisualrepresentationofacompany'sstakeholderinterestsCprovidesthecause-and-effectrelationshipsamongacompany'scriticalobjectivesDprovidesaclearpictureofofhowvalueiscreatedfortheorganization正確答案：ACD第10題Strategymapandbalancedscorecardaretwodifferenttoolsforstrategicperformancemanagement.Exercise第1題KeyperformanceIndicatorstellyou:AwhattodotoincreaseperformancedramaticallyBhowyouhavedoneinaperspectiveorcriticalsuccessfactorCwhattodoDwhatyouhavedone第2題WhatistheroleofcriticalsuccessfactorsindevelopingKPIs?AMeasurethestrategicobjectivesBLinkdailyactivitiestotheorganization’sstrategiesCMonitoremployees’behaviorsDSummarizetheactivitiesofteams第3題WhichofthefollowingperformanceindicatorscanbeusedasaKeyPerformanceIndicator:APercentageincreaseinsaleswithtop10%ofcustomersBReturnoncapitalemployedCNumberofUnitsRejectedbyQualityInspectionDNetprofitbeforetax第4題Keyresultindicatorstellyou:AwhatyouhavedoneBhowyouhavedoneinaperspectiveorcriticalsuccessfactorCwhattodoDwhattodotoincreaseperformancedramatically第5題KeyPerformanceIndicatorsshouldreportto______24hoursorsevendays,orweekly.AtheboardBCFOCdirectsupervisorsDCEO第6題WhichofthefollowingarecharacteristicsofKeyPerformanceIndicators?ANon-financialBCEOfocusCLimiteddarksideDReportingtotheboard正確答案：ABC第7題OneofthefoundationstonesforKeyPerformanceIndicatorsis"transferofpowertothefrontline",whichmeansAensuringmutualunderstandingbetweenfrontlinemanagersandemployeesBprovidingfrontlinemanagersandemployeeswithsignificantaccesstostrategicorganizationalinformationCempoweringemployeestotakeimmediateactiontorectifysituationsnegativelyimpactingKPIsDdevolvingresponsibilitytotheteamstodevelopandselecttheirownperformancemeasures正確答案：BCD第8題TheKPIteamleadershouldcomefromoutsideofacompany.第9題WhenfindingtheoperationalCriticalSuccessFactors,weshouldfocusonapreciseoperationalactivity.第10題Organization-wideKPIscanovercometheweaknessoftheBSCbyselectingcriticalsuccessfactors.Exercise第1題ThecombinationofeachofthefollowingfactorsallowssomeindividualstoperformathigherlevelsthanothersEXCEPT:ADeclarativeknowledgeBBiasesCProceduralknowledgeDMotivation第2題Whichofthefollowingperformancefacetsmustbeconsideredtounderstandperformance?ATaskperformanceandresultsBDeclarativeknowledgeandproceduralknowledgeCTaskperformanceandcontextualperformanceDContextualperformanceandresults第3題Whenresultsandbehaviorsareobviouslyrelated,whichapproachtomeasuringperformanceismostappropriate?ATraitapproachBResultsapproachCOrthodoxapproachDBehaviorapproach第4題_______isdefinedasthosebehaviorsthatcontributetotheorganization’seffectivenessbyprovidingagoodenvironmentinwhichtaskperformancecanoccur.AResultsBContextualperformanceCDeclarativeknowledgeDProceduralknowledge第5題The_________approachtomeasuringperformanceemphasizescognitiveabilitiesandpersonality.AtraitBresultsCbehaviorDobjective第6題Motivationinvolveswhichofthefollowingbehaviors:AChoicetoexpendeffortBChoiceoflevelofeffortCChoicetopersistintheexpenditureofthatlevelofeffortDChoiceofincentiveplan正確答案：ABC第7題Whendesigningperformancemeasures,whichtypesofenterprisestendtopaymoreattentiontotheresults?Ahigh-speeddevelopmententerprisesBrelativelystableenterprisesCenterprisesthatemphasizenorm,processandrulesDenterprisesthatemphasizereactionspeed,flexibilityandinnovation正確答案：AD第8題Whendesigningperformancemeasures,whichtypesofenterprisestendtopaymoreattentiontothebehaviors?Aenterprisesthatemphasizereactionspeed,flexibilityandinnovationBrelativelystableenterprisesChigh-speeddevelopmententerprisesDenterprisesthatemphasizenorm,processandrules正確答案：BD第9題Thethreedeterminantsofperformancehaveanadditiverelationship.第10題Taskperformancevariesacrossjobsandislikelytoberoleprescribed.Exercise第1題Whichofthefollowingcharacteristicscanbeusedtojudgetheextenttowhichanobjectivehasbeenachieved?AQualityBQuantityCTimeDAlloftheabove第2題CharacteristicsofgoodobjectivesincludeallofthefollowingEXCEPT:ASpecificandclearlycommunicatedBHavemorethan10objectivesperreviewperiodCChallengingbutachievableDPrioritized第3題___________arecompetenciesthateachemployeeneedstodisplaytodothejobtoaminimallyadequatestandard.AThresholdcompetenciesBDifferentiatingcompetenciesCDistinguishingcompetenciesDNoneoftheabove第4題Tounderstandtheextenttowhichacompetencyispresentwemeasure_________.AperformancestandardsBobjectivesCindicatorsDNoneoftheabove第5題Inthistypeofcomparativesystem,employeesareapportionedaccordingtoanapproximatelynormaldistribution.ASimplerankorderBForceddistributionCPairedcomparisonsDAlternativerankorder第6題Competenciesaremeasurableclustersof____thatarecriticalindetermininghowresultswillbeachieved.AknowledgeBpersonalitiesCskillsDabilities正確答案：ACD第7題Whichofthefollowingdescribetheadvantagesofcomparativemeasurementsystems?AItiseasytoexplainBItisabletodistinguishgoodandpoorperformersCItcanbefocusedforfuturedevelopmentDIttendstoeliminateintentionalerrors正確答案：ABD第8題Whichofthefollowingdescribetheadvantagesofabsolutemeasurementsystems?AitiseasiertodeterminerewardsBbasedonpre-definedbehaviorsCcanbeusedinbothlargeandsmallorganizationsDitissimple正確答案：BC第9題BehaviorallyAnchoredRatingScales(BARS)includetheuseofgraphicratingscalesthatusecriticalincidentsasanchors.第10題Differentiatingcompetenciesarethosewhichallowustodistinguishbetweenpoorandaverageperformers.Exercise第1題Themeetingduringwhichtheemployee’sperformanceisdiscussed,includingboththeperspectiveofthesupervisorandtheemployee,iscalled____________.AdevelopmentplanBclassicalperformancereviewCself-appraisalDsysteminauguration第2題_________ratingerrorsresultbecauseofthecomplexitiesinvolvedinobservingperformance,storingthatinformationinmemory,andthenrecallingthatinformationwhileratinganemployee.AUnintentionalBIntentionalCBadDGood第3題The__________meetingisatimetodiscusshowthesystemworksandwheretheresponsibilityoftheemployeeandthesupervisorareoutlined.Aself-appraisalBobjectivesettingCsysteminaugurationDdevelopmentplan第4題Thebasiccomponentthatrequiresformstocontainjobtitle,division,paygradeorsalary,andevaluationperiodisreferredtoas:ACompetenciesandIndicatorsBAccountabilities,Objectives,andStandardsCBasicEmployeeInformationDMajorAchievementsandContributions第5題Thefeaturethatrecommendsthataformspecifyexpectationsaboutpastandfutureperformanceisreferredtoas:AClarityBComprehensivenessCDescriptivenessDTimeOrientation第6題Whichofthefollowingcanmotivatetheraterstodeflateratings?AToshockemployeesBTobuilddocumentationofpoorperformanceCTosendamessagetoemployeestoleavethedivisionDToteachrebelliousemployeesalesson正確答案：ABCD第7題Whatbenefitsdoquarterlyreviewsbringtocompanies?AEmployeesweighinBGivemanagersmoreopportunitiestoaddressandreinforcegoodbehaviorsandpracticesCCheckinonamoreregularbasistoensurethatperformanceisimprovingDFrequentfeedbackhelpsemployeesgrowandimproveovertime正確答案：BCD第8題Whichofthefollowingaremotivationstoinflateratings?AToencourageemployeesBToteacharebelliousemployeealessonCTomaximizemeritraise/rewardsDToensurefriendshipsbetweenallinvolved正確答案：AC第9題Ratingsgatheredfromdifferentsourcesintheorganizationwillmostlybesimilargiventhattheyareallratingthesameemployee.第10題Allsixappraisalmeetingsshouldbeheldasseparatemeetings.Exercise第1題Whichofthefollowingquestionsshouldacommunicationplananswer?AWhatisperformancemanagement?BHowdoesperformancemanagementfitinourstrategy?CWhataremyresponsibilities?DAlloftheabove第2題Selective_________________isatendencytoexposeourmindsonlytoideaswithwhichwealreadyagree.AexposureBperceptionCretentionDNoneoftheabove第3題Selectiveretentionrefersto:AThetendencytorememberonlythosepiecesofinformationthatwerepresentedfirst.BThetendencytorememberonlythosepiecesofinformationthatwerepresentedlast.CThetendencytorememberonlythosepiecesofinformationwhichsupportone’scurrentbeliefs.DThetendencytorememberonlythosepiecesofinformationthatarepresentedbyapersonthelistenerlikes.第4題_________isthestrategyusedtogainsupportforaperformancemanagementsystemthatrecommendscreatingapositiveattitudetowardthenewperformancemanagementsystembeforeanynegativeattitudesandrumorsarecreated.AProvidefactsandconclusionsBProvidefactsandconsequencesinwritingCUsecrediblecommunicatorsDStrikefirst第5題Thegoalofratererrortrainingincludes:AMakingratersawareofthestandardsusedtoratesubordinatesBMakingratersawareofthepossibleerrorsthatmightbemadeinratingCMakingratersawareofthepossibilitythatsubordinateswilldisagreewithratesgivenDMakingratersawareofthepossibilityoflawsuits第6題Whichofthefollowingprogramfocusesonhowratersobserve,store,recall,anduseinformationaboutperformance?AFrame-of-ReferenceTrainingBRaterErrorTrainingCBehavioralObservationTrainingDSelf-LeadershipTraining正確答案：C第7題Whichofthefollowingdescribethehaloerror?ATheraterfailstodistinguishamongdifferentperformancedimensionsBTheraterregardsonedimensionastheoverallpictureofperformanceCTheraterplacesmoreweightonnegativeinformationthanonpositiveandneutralinformationDTherater’sjudgementisinfluencedbytheratee’sperformanceinthepreviousreviewperiod正確答案：AB第8題Incompanieswithdecentralizedapproachtoauthoritydelegation,performancemanagementwillcarrythefollowingcharacteristics:AThesameperformancemanagementprocessesareusedacrossgeographiesandbusinessunitsBSalaryandrewardsbudgetsaresetatthecorporatelevelCLocalmarketconditionsareconsideredwhendesigningtheperformancemanagementsystemDManagerscanrecommendtheperformanceratingsandrewards正確答案：CD第9題Theinclusionofanappealsprocessincreasesperceptionsoftheperformancemanagementsystem’sfairness.第10題TheprimaryfunctionofthepilottestistofindoutwhodonotaccepttheperformancemanagementsystemExercise第1題Whichofthefollowingareacceptabledevelopmentactivities?ACrosstrainingBJobrotationCMentoringDAllofthese第2題Whenisa360-degreefeedbacksystemmostuseful?AWhenitisusedforadministrativepurposesonlyBWhenitisbasedonanonlinesystemCWhenitisusedfordevelopmentalpurposesonlyDWheneverypersonthattheemployeehasencounteredintheevaluationperiodprovidesfeedback第3題Whatistheobjectiveofadevelopmentplan?AToshowanemployeethatheisnotverygood.BToprovideanopportunitytotheemployeethattheywillnotbeabletosuccessfullycomplete.CToencourageanemployeetoperformbetterthanexpected.DToencouragecontinuouslearning,performanceimprovement,andpersonalgrowth.第4題Directsupervisor’sresponsibilitiesregardingemployeedevelopmentincludethefollowingEXCEPT:AExplainingtheprobabilitytheemployeehasofbeingsuccessfulBDevelopinghard-to-reachgoalsandobjectivesCProvidingresourcesandguidanceondevelopmentalactivitiesDReviewingtheemployee’sprogresstowardgoals第5題Because360-degreefeedbacksystemsgatherfeedbackfrommultiplesources,thereisadecreasedchanceof______________intheidentificationofemployees’weaknesses.AMakingratersawareofthestandardsusedtoratesubordinatesBMakingratersawareofthepossibleerrorsthatmightbemadeinratingCMakingratersawareofthepossibilitythatsubordinateswilldisagreewithratesgivenDMakingratersawareofthepossibilityoflawsuits第6題ThepurposesofOKRsare:AtodevelopattainableobjectivesBtoconnectcompany,team,andpersonalgoalstomeasurableresultsCtomonitoremployeebehaviorsDtoconnectwhilehavingallteammembersandleadersworktogetherinone,unifieddirection正確答案：BD第7題Whichofthefollowingobjectivesareobjectivesofdevelopmentplans?ASustaincurrentperformanceBImproveperformanceCPrepareemployeesforadvancementDEnric