托業(yè)考試真題及答案

一、單項(xiàng)選擇題，(總共10題，每題2分)。1.Whichofthefollowingisthebestwaytoexpresstheideathat"thecompany'sprofitshaveincreasedsignificantly"?A.Thecompany'sprofitshavegoneupslightly.B.Thecompany'sprofitshavedecreased.C.Thecompany'sprofitshaveincreasedsignificantly.D.Thecompany'sprofitshaveremainedthesame.Answer:C2.Ifyouwanttoasksomeonefortheiropiniononamatter,whichofthefollowingquestionswouldbemostappropriate?A.Doyouagreewiththisdecision?B.Whatisyouropiniononthismatter?C.Areyousatisfiedwiththisdecision?D.Doyouthinkthisisagoodidea?Answer:B3.Whichofthefollowingsentencesisanexampleofthepassivevoice?A.Shewrotethereport.B.Thereportwaswrittenbyher.C.Heisreadingthebook.D.Theywillcompletetheproject.Answer:B4.Inabusinessmeeting,ifyouwanttosuggestanidea,whichofthefollowingphraseswouldbemostappropriate?A.Ithinkthisisabadidea.B.Thisisnotagoodidea.C.Isuggestweconsiderthisidea.D.Idonotagreewiththisidea.Answer:C5.Whichofthefollowingisthebestwaytoexpresstheideathat"themeetingwillstartat9:00AM"?A.Themeetingwillbeginat10:00AM.B.Themeetingwillendat9:00AM.C.Themeetingwillstartat9:00AM.D.Themeetingwillbeoverby9:00AM.Answer:C6.Ifyouwanttoapologizeforbeinglate,whichofthefollowingsentenceswouldbemostappropriate?A.Iamsorryforbeinglate.B.IwaslatebecauseIwasbusy.C.Iwillbelatetomorrow.D.IdonotcareifIamlate.Answer:A7.Whichofthefollowingisthebestwaytoexpresstheideathat"theprojectisbehindschedule"?A.Theprojectisonschedule.B.Theprojectisaheadofschedule.C.Theprojectisbehindschedule.D.Theprojectiscompleted.Answer:C8.Ifyouwanttoasksomeonetorepeatwhattheysaid,whichofthefollowingphraseswouldbemostappropriate?A.Idonotunderstand.B.Canyousaythatagain?C.Iagreewithyou.D.Idonotcarewhatyousaid.Answer:B9.Whichofthefollowingisthebestwaytoexpresstheideathat"thereportisduenextFriday"?A.Thereportisduenextweek.B.ThereportisduenextFriday.C.Thereportisfinished.D.Thereportisnotdueuntilnextmonth.Answer:B10.Ifyouwanttoexpresstheideathat"thepriceoftheproducthasincreased",whichofthefollowingsentenceswouldbemostappropriate?A.Thepriceoftheproducthasdecreased.B.Thepriceoftheproducthasremainedthesame.C.Thepriceoftheproducthasincreased.D.Thepriceoftheproducthasnotchanged.Answer:C二、多項(xiàng)選擇題，(總共10題，每題2分)。1.Whichofthefollowingareexamplesofprofessionalcommunicationinabusinesssetting?A.Emailingacolleagueaboutaproject.B.Havingaphoneconversationwithaclient.C.Writingareportforyourboss.D.Textingafriendaboutyourweekendplans.Answer:A,B,C2.Whataresomecommonbusinessdocuments?A.Resumes.B.Lettersofrecommendation.C.Invoices.D.Personaljournals.Answer:A,B,C3.Whichofthefollowingareexamplesofactivelisteningskills?A.Maintainingeyecontactwiththespeaker.B.Askingquestionsforclarification.C.Interruptingthespeakertoshareyourownthoughts.D.Noddingtoshowyouarelistening.Answer:A,B,D4.Whataresomecommonbusinessetiquetterules?A.Beingpunctualformeetings.B.Dressingappropriatelyfortheworkplace.C.Usingpolitelanguageinallcommunications.D.Talkingloudlyonyourphoneinpublic.Answer:A,B,C5.Whichofthefollowingareexamplesofverbalcommunicationinabusinesssetting?A.Givingapresentation.B.Havingaconversationwithacolleague.C.Writinganemail.D.Takingnotesduringameeting.Answer:A,B6.Whataresomecommonnon-verbalcommunicationcuesinabusinesssetting?A.Eyecontact.B.Bodylanguage.C.Facialexpressions.D.Voicetone.Answer:A,B,C,D7.Whichofthefollowingareexamplesofwrittencommunicationinabusinesssetting?A.Writingareport.B.Sendinganemail.C.Takingnotesduringameeting.D.Havingaphoneconversation.Answer:A,B,C8.Whataresomecommonbusinessmeetings?A.Projectmeetings.B.Teammeetings.C.Clientmeetings.D.Staffmeetings.Answer:A,B,C,D9.Whichofthefollowingareexamplesofprofessionaldevelopmentopportunities?A.Attendingaconference.B.Takingacourse.C.Readingindustry-relatedarticles.D.Networkingwithotherprofessionals.Answer:A,B,C,D10.Whataresomecommonbusinesschallenges?A.Meetingdeadlines.B.Managingateam.C.Dealingwithdifficultclients.D.Stayingmotivated.Answer:A,B,C,D三、判斷題，(總共10題，每題2分)。1.Itisappropriatetouseslanglanguageinabusinesssetting.Answer:False2.Activelisteninginvolvesinterruptingthespeakertoshareyourownthoughts.Answer:False3.Professionalismintheworkplaceincludesbeingpunctualanddressedappropriately.Answer:True4.Non-verbalcommunicationisnotimportantinabusinesssetting.Answer:False5.Writtencommunicationislesseffectivethanverbalcommunication.Answer:False6.Itisacceptabletotalkloudlyonyourphoneinpublicduringabusinessmeeting.Answer:False7.Professionaldevelopmentopportunitiesareonlyforexperiencedemployees.Answer:False8.Businessmeetingsareonlyfordiscussingcompanypolicies.Answer:False9.Itisimportanttobepoliteandrespectfulinallbusinesscommunications.Answer:True10.Dealingwithdifficultclientsisnotachallengeinthebusinessworld.Answer:False四、簡(jiǎn)答題，(總共4題，每題5分)。1.Whataresomekeyelementsofprofessionalcommunicationinabusinesssetting?Answer:Somekeyelementsofprofessionalcommunicationinabusinesssettingincludeclarity,conciseness,respect,andprofessionalism.Itisimportanttouseappropriatelanguage,bepoliteandrespectful,andconveyyourmessageinaclearandconcisemanner.Activelisteningandnon-verbalcommunicationcues,suchaseyecontactandbodylanguage,arealsoimportant.2.Howcanactivelisteningskillsbebeneficialinabusinessenvironment?Answer:Activelisteningskillscanbebeneficialinabusinessenvironmentbyfosteringbetterunderstanding,buildingstrongerrelationships,andimprovingcollaboration.Byactivelylisteningtoothers,youcanshowthatyouvaluetheiropinionsandideas,whichcanleadtomoreeffectivecommunicationandproblem-solving.Activelisteningalsohelpstoavoidmisunderstandingsandconflicts.3.Whataresomecommonbusinessetiquetterulesthatshouldbefollowedintheworkplace?Answer:Somecommonbusinessetiquetterulesthatshouldbefollowedintheworkplaceincludebeingpunctualformeetings,dressingappropriately,usingpolitelanguageinallcommunications,andavoidingpersonalphonecallsduringworkhours.Itisalsoimportanttoberespectfulofcolleaguesandclients,maintainapositiveattitude,andfollowcompanypoliciesandprocedures.4.Howcanprofessionaldevelopmentopportunitieshelpemployeesintheircareers?Answer:Professionaldevelopmentopportunitiescanhelpemployeesintheircareersbyprovidingthemwithnewskillsandknowledge,whichcanmakethemmorevaluabletotheiremployers.Theseopportunitiescanalsohelpemployeestoadvancetheircareers,byopeningupnewjobprospectsandincreasingtheirchancesofbeingpromoted.Additionally,professionaldevelopmentcanhelpemployeestostayup-to-datewithindustrytrendsandbestpractices,whichcanmakethemmorecompetitiveinthejobmarket.五、討論題，(總共4題，每題5分)。1.Discusstheimportanceofeffectivecommunicationintheworkplace.Answer:Effectivecommunicationiscrucialintheworkplaceasitensuresthateveryoneisonthesamepage,reducesmisunderstandings,andpromotescollaboration.Ithelpstobuildstrongrelationshipsbetweencolleaguesandfostersapositiveworkenvironment.Effectivecommunicationalsoenablesemployeestoexpresstheirideasandconcerns,whichcanleadtobetterdecision-makingandproblem-solving.Withouteffectivecommunication,theworkplacecanbecomechaoticandunproductive.2.Whataresomechallengesofprofessionalcommunicationinaglobalbusinessenvironment?Answer:Somechallengesofprofessionalcommunicationinaglobalbusinessenvironmentincludelanguagebarriers,culturaldifferences,andtimezonedifferences.Languagebarrierscanmakeitdifficulttounderstandandbeunderstood,whileculturaldifferencescanleadtomisunderstandingsandmisinterpretations.Timezonedifferencescanalsomakeitchallengingtocoordinatemeetingsandcommunicateinreal-time.Toovercomethesechallenges,itisimportanttobepatient,respectful,andopen-minded,andtouseclearandconciselanguage.3.Howcanbusinessesusetechnologytoimprovecommunication?Answer:Businessescanusetechnologytoimprovecommunicationbyutilizingvarioustoolsandplatformssuchasemail,instantmessaging,videoconferencing,