第1題Tour

guidesmustprovideservicestotouristsaccordingtothecontents

andstandardsof()

.AtourismcontractBprioragreementCoralagreementDreceptionpractices第2題Thesocialnatureoftourguideservicecomesfromthesocialnatureof().ApublictourismBtourismdevelopmentCtourismactivitiesDmoderntourism第3題Theclassificationoftourguidesintooverseastourleaders,nationalguides,localguidesandscenicspottourguidesisbasedonthe()oftourguides.AworkingabilityBlanguagecategoryCnatureofoccupationDbusinessscope第4題Whatisthepositionofthetourguideserviceinthetourismreceptionservice?()AbasicpositionBcentralpositionCdominantpositionDleadingposition第5題Thehighestleveloftourismactivityinancientsocietyis().AofficialtravelBscholartouringCcivilianoutingDemperorparade第6題WhatmarkstheriseofChina'smoderntourismindustry?()AtheestablishmentofChinaTravelServiceBtheestablishmentofChinaInternationalTravelServiceCthebirthoftheTravelDepartmentofShanghaiCommercialSavingsBankDtheestablishmentofXiamenOverseasChineseServiceAgency第7題Intheinitialperiodofthedevelopmentoftourguideserviceafterthefoundingofthecountry,PremierZhouEnlaiputforwardthe"threeexcellent"workrequirementsfortourguidestaff,whichreferstoexcellent(),excellentforeignlanguageskillsandexcellentbusinessknowledge.AguideexplanationBpoliticalqualityCserviceabilityDpropagandaofthemotherland第8題Intermsofknowledge,tourguidesmustnotonlybecome"jackofalltrades",butalsoexpertsinacertainfieldorcertainaspects,whichshowsthatthetourguideservicehasthedevelopmenttrendof().AhighknowledgeofcontentBhigh-techmeansCdiversificationofmethodsDinformatizationofexplanation第9題Atourguideisapersonwhohasobtainedatourguidecertificateinaccordancewiththeprovisionsof()andisappointedbyatravelagencytoprovideguidance,interpretationandothertourismservicesfortourists.ARegulationsontheAdministrationofTravelAgenciesBTravelAgencyRegulationsCRegulationsontheAdministrationofTouristGuidesDQualityofTourGuideServices第10題Thetourguidewhoplaysaleadingroleinthewholetouractivityisthe().AlocalguideBnationalguideCtourleaderDdriver第11題()isthelocalspecificexecutorofthetourismreceptionplanandtheorganizeroftourismactivities.ALocalguideBNationalguideCTourleaderDAttractionguide第12題Tourguidesmaintainapositiveworkingattitudeandarecalmlycomfortablewithtouristsandtheaccidentsthatoccurduringthetourtomaketheirservicesbetterandmoreconsiderate.Thisshowsthattourguidesmusthavegood().AphysicalqualitiesBmentalqualitiesCorganisationalabilitiesDcollaborativeabilities第13題Whichofthefollowingtopicsisnotataboofortourguidestotalktotourists?()ADiseaseBPrivacyCInterestsDStatesecrets第14題Tourguidesshouldkeepthestatesecretsstrictlyconfidential,donotcarryinternaldocumentswiththem,anddonottalktotouristsabouttheinternalaffairsoftravelagenciesandtravelexpenses.Thisrequirestourguidesto().Aadheretotheprincipleof"keepinginsideinformationfromoutsiders"Bstrictlyfollowtherulesandregulations,andimplementthesystemofaskingforinstructionsandreportingCbeself-respectandself-lovewithoutlosingofhumandignityandnationalintegrityDconsciouslyabidebythelaw第15題Implementingtheprincipleof“touristsfirst”requiresthattourguidesmust().ApayattentiontosafeguardingthelegitimaterightsandinterestsoftouristsintheserviceBcombinestandardizedservicewithpersonalizedserviceCmakeeveryefforttomeeteveryneedoftouristsDtreateverytourgroupandeverytouristequally正確答案：ABD第16題Anexcellenttourguideshouldmasterrichknowledge,whichmainlyincludes().AknowledgeofpoliciesandregulationsBinternational,political,economicandsocialknowledgeCknowledgeofhistory,culture,psychologyandaestheticsDtravelknowledge正確答案：DCBA第17題Whichofthefollowingbehaviorsareinlinewiththecodeofconductfortourguides?()ACarryinginternaldocumentswiththemselvesBDon'ttakeyourrelativesandfriendswiththemselvesCDon'tgettooclosetotouristsDSellingself-madealbumtotourists正確答案：CB第18題Whatarethetwomaintypesoftourguideservices?()AgraphicandaudioguideBmultimediatourguideCon-siteoraltourguideDaudiovisualtourguide正確答案：CA第19題Thetourguideserviceiscomplexandvaried,mainlyreflectedin().AvarioustouristneedsBcomplexserviceobjectsCcomplexinterpersonalrelationshipsDfacingallkindsofmaterialtemptationandspiritualpollution正確答案：DCBA第20題Thebasicdutiesoftourguidesinclude().Aarrangingandorganizingtouriststovisitaccordingtothereceptionplaninaccordancewiththegroupcontractortheagreementwithtourists.BbeingresponsibleforexplainingtotouristguidesandintroducingChinese(local)cultureandtourismresources.Cpatientlyansweringtourists'inquiriesandassistinginhandlingproblemsencounteredduringthetrip.Dreflectingtheopinionsandrequirementsoftourists,andarrangingactivitiessuchastouristmeetingsandsymposiums.正確答案：CBA第21題Peopleoftensaythat"tourguideisthesouloftourism",whichreferstothecentralpositionoftourguideserviceinthetourismreceptionservicesystem.第22題Intheeyesoftourists,tourguidesarethetypicalrepresentativesand"friendlyenvoys"ofthelocalpeople,whicharerelatedtothereputationofnationalandregionaltourism.第23題Thetourguideserviceisdifferentfromthegeneralskillservice.Itisacomplex,highlyintelligentandhighlyskilledservice.第24題Incaseofemergenciesthatmayendangerthepersonalsafetyoftouristsduringthetourorexcursion,thetourguidemay,withtheconsentofthemajorityoftourists,adjustorchangethereceptionplan,butshouldimmediatelyreporttothetravelagency.第25題Tourguidesarenotallowedtoasktouristsfortipsinanexplicitmanner,butmayhintatthemiftheydonotgivethemvoluntarily.第1題Thefirstimpressiontouristsgetoftencomesfromthe____oftourguides.()

AdressingBappearanceCcourtesyDexplanationoflanguage第2題Thegeneralrequirementsfortheclothingoftourguidesare____,andtheyshouldnotwearbrightorweirdclothes().Aclean,sanitaryandodor-freeBtidy,comfortableandsanitaryCclean,elegantanddecentDcomfortable,elegantanddecent第3題Whenfemaletourguidesarewearingmake-up,itisgenerallyappropriatetowear____().

Aheavymake-up,showymake-upBheavymake-up,subtlemake-upClightmake-up,showymake-upDlightmake-up,subtlemake-up第4題Whenatouristhassymptomssuchasgeneralfatigue,nausea,headache,chesttightness,thirst,sweating,paleface,vomitingorfever,confusion,andevenrespiratoryfailure,he/shemay

sufferfrom____accordingtothesymptomsdescribedabove.()

AfoodpoisoningBairsickness,seasickness,carsicknessCsuddenheartattackDheatstroke第5題Whenatouristsuffersfromsevereillness,suchaschills,fever,abdominalpain,diarrhea,nausea,etc.,severediarrheamaycausedehydrationandshock,he/shemaybe____accordingtothesymptomsdescribedabove.()AheatstrokeBfoodpoisoningCdrowningDsuddenheartattack第6題Ifatouristwerestungbyabee,themethodthatthetourguidecannottakeis___.()AtotrytopulloutthepoisonthornBtowashandcompressthewoundwithsaltwaterCtosuckouttoxicwaterwithmouthorstrawDtoletthemtakethepainkillerspreparedbytheguests第7題WhenatouristtakesthecoastalandYangtzepassengerships,whatistheweightoffreebaggagethatcanbecarriedbytouristswithfullfaretickets____Kg.()A10B20C30D35第8題Childrenaged2-12whotravelbyairwillbechargedatthe____oftheadultfare().A10%B50%C80%D100%第9題Touristswhorequestarefundwithin24hoursofthescheduleddeparturetimeoftheflightandtwohoursbefore,shallpayarefundfeeof____oftheticketprice().A10%B20%C30%D50%第10題Fortouriststravelingbytrain,childrenwhoaremorethan____cminheightshouldbuyfull-pricetickets().A120B130C140D150第11題TheTourismLawofthePeople'sRepublicofChinaconsistsof____.()A110articlesofChapter8B112articlesofChapter8C110articlesofChapter10D112articlesofChapter10第12題TheTourismLawofthePeople'sRepublicofChinawasadoptedatthesecondmeetingoftheStandingCommitteeoftheTwelfthNationalPeople'sCongressonApril25,2013andcameintoforcein_____,2013.()AApril25BMay19thCSeptember6DOctober1第13題WhilethelocalguideWangWeiledthetouristsdownthemountain,atouristhadasuddenheartattack,andWangWeishouldimmediately().AletthepatientlieonthegroundwithhisheadslightlyhigherBcarrythepatientdownthemountainbyhimselfCsendthesicktouristtothenearbyhospitalforrescueDlookforsparemedicineinthepatient'spocketandlethimtakeit正確答案：ACD第14題Generally,thebasicorderofgreetingsisthat().AyoungpeoplegreettheelderlyfirstBthepersonwithhighstatusshouldgreetthepersonwithlowstatusfirstCthosewithlowstatusshouldgreetthosewithhighstatusfirstDmengreetwomenfirst正確答案：ACD第15題Whenmeetingtoshakehands,inordertoavoidtheembarrassmentoftheotherparty,thepersonwhogenerallyextendshisorherhandfirstshouldbe().AmasterBmenCtheelderDpeoplewithhighstatus正確答案：CAD第16題Thebasicprinciplestobefollowedbytourguideswhenrescuingtouristsonsiteare().AorganizingrescueimmediatelyBdealingwiththesituationurgentlyandtakingtheseriouslyilltohospitaloraskadoctortotreatthemChavingleadersorothertouristspresentDtouristsshouldnotbefreelygiventheirownmedicine正確答案：BCD第17題WhencommunicatingwithtouristsfromwesterncountriestoChina,tourguidesshouldavoidaskingeachother'squestionsabout().ApersonalexperienceBfamilypropertyCwageincomeDmaritalstatus正確答案：ABCD第18題Touristshavetherightto().AchoosetourismproductsandservicesindependentlyBrefusecompulsorytradepracticesoftouroperatorsCenjoyconvenienceandbenefitsDknowtherealsituationofthetourismproductsandservicestheypurchaseErequirethetouroperatortoprovideproductsandservicesasagreed正確答案：EDBA第19題Tourguidesandtourleadersengagedinprofessionalactivitiesshall().Aweartourguidecardandtourleadercard,andabidebyprofessionalethicsBrespecttourists'customsandreligiousbeliefsCinformandexplainthenormsoftourismcivilizedbehaviortotouristsDguidetouriststohealthyandcivilizedtourismEdissuadetouristsfromviolatingsocialethics正確答案：ABCDE第20題Oninternationalandregionalflights,freebaggageallowanceisprovidedtoeachpassengeraccordingtothepassenger'sfare,butchildrenandinfantsdonothavefreebaggageallowance.

第21題“OK”ticketreferstotheticketwiththedate,flightandseatreserved,while“OPEN”ticketreferstotheirregularticket.Passengersmustgotothecivilaviationforbookingprocedureswiththeticketandvalidcertificatebeforeboarding.第22題Thebeautyofthetourguides'clotheslieslargelyin"matching",thatis,matchingwiththeirownoccupation,identity,age,gender,bodyshape,andcoordinatingwiththesurroundingenvironmentandoccasions.第23題Whenleadingtours,tourguidesmaydressandwearaccessoriesaccordingtotheirowninterestsandpreferences.第24題Whengreeting,thetourguideshouldkeephiseyesontheotherparty,andthedistanceshouldnotbetoofar.Itisbettertospeakinanormalvoicetomaketheotherpartyhearclearly.3.6UnitQuiz第1題Inmostcases,thetourguidewouldconveytheinformationintheformof_____.()AwrittenwordBoralexpressionCimagedescriptionDactionexplanation第2題Thesaying,“Onefalsehooddestroysathousandtruths.”,meansthatthetourguideshouldreachthebasicrequirementof_____duringhisorherexplanation.()AaccurateexpressionBclearcommunicationCvividcontentDflexibilityandversatility第3題Whenintroducingthenaturallandscape,thetourguideshouldmainlyfocusonthe____ofthelandscape,suchastheshape,color,area,heightandstate,withtheaccuratedataandvividdescription,sothattouristscanfullyappreciatetheinfinitecharmofthenature.()AinternalmeaningBexternalformCgeologicalgenesisDsuperficialphenomenon第4題Whenintroducingthelandscapeofculturalrelicsandmonuments,thetourguideshouldfocusontheir______,suchastheage,value,characteristicsandsignificance,supplementedbytheoutwardappearance.()AinternalmeaningBexternalformCgeologicalgenesisDsuperficialphenomenon第5題Intheintroductionofthefolkcustoms,thetourguidemusthighlightits_____.()AextentandcomplexityBdepthandessenceCrarityandfunDuniquenessandfun第6題IntheexplanationoftheSongshanShaolinTempleinHenan,thetourguidefocusesontheShaolinTemplePagodaForest,thelargestgroupofancientpagodasinChina.Whatistheapproachtohighlightthekeypointsusedinthisexplanation?()ASelectingtherepresentativelandscapeintheattraction.BSelectingthelandscapethatthethetouristsaremostinterestedin.CSelectingthemostspeciallandscapeintermsofappearance,connotationandstyle,etc.DSelectingthelandscapethatmeets“themost...ofall”or“oneofthemost...”standards.第7題Thetourguidegivesanintroductionlikethis:“PayLookoverthere,guys.Doesn’ttherollingmountainsovertherelooklikeadragon?Whataboutthosehillsbehindthem?Dotheylooklikenineturtles?Actuallythisisthenaturallandscapeofadragonchasingnineturtles.”Whatkindofpauseisusedinthisexplanation?()APauseforsemanticmeaning.BPauseforimpliedomission.CPauseforreaction.DPauseforemphasis.第8題Whatdosethe“virtual”meanintheapproachtocombinetherealandtheimaginaryinrelationtotheattraction?()AFictionalstories.BFictionalplots.CArtisticvalueandsubjectivefeeling.DFolklore,mythologyandhistoricalanecdote.第9題WhichisthemostcommononeamongthefourformsofQ&Acommunicationmethod?()AIaskaquestionandansweritmyself.BIaskaquestionandthetouristsanswerit.CThetouristsaskaquestionandIanswerit.DThetouristsaskaquestionandansweritthemselves.第10題Wheninteractingwithagroupoftourists,thetourguide’svisionshouldfocusonthe____oftourists,whilefromtimetotimelookingaroundatallofthem.()AsingleBindividualCminorityDmajority第11題Howdoesthetourguidegetalongwiththetouristsinmostcases?()ATocooperatewiththem.BTocommunicatewiththem.CTocompetewiththem.DToalienatethem.第12題Intheintroductionofthelandscape,thetourguidewouldusuallystandonthe_____ofthelandscapetopreventthetouristsfrombeingblockedtoseethesceneinthefront.()ArightfrontBlateralfrontCrightbackDlateralback第13題Thewaysthatthetourguidecanusetopersuadethetouristsinclude().

AtopersuadeinductivelyBtopersuadewithasmileCtopersuadewithnegotiationDtopersuadeindirectlyEtopersuadewithahint正確答案：EDA第14題Whichofthefollowingtitlesbelongtotheintimatetype?()A“Friends”B“Deartouristfriends”C“Ladiesandgentlemen”D“DearMadamsandSirs”E“Deardistinguishedguests”正確答案：AB第15題Whataspectsshouldthetourguidefocusonwhileusingtheapproachtohighlightthekeypoints?()ATherepresentativelandscapesintheattraction.BThecharacteristicsanduniquenessoftheattraction.CSomethingthatthetouristsareinterestedin.DSomethingbest.正確答案：ABCD第16題Thetourguide’sintroductionshouldchangewiththetourists’emotions.Whataspectsshouldthetourguide’sintroductionofthesceneryfocusonwhenthetouristsareexcited,touchedorhappy?()AItsextent.BItsdepth.CItscomplexity.DItsessence.正確答案：AC第17題Thetourguide’sexplanationshouldchangewiththetourists’emotions.Whatshouldthetourguide’sexplanationofthesceneryfocusonwhenthetouristsarecalm?()AItsextent.BItsdepth.CItscomplexity.DItsessence.正確答案：BD第18題Thetourguide’sexplanationshouldchangewiththetourists’emotions.Whatshouldthetourguide’sexplanationofthesceneryfocusonwhenthetouristsareworried,exhaustedandsad?()AItsextent.BItsdepth.CItscomplexity.DItsessence.正確答案：AD第19題Thetourguideshouldberesponsiveandseizethemomenttointroducethesceneryalongtheway.Whatarethespecificrequirements?()AThelanguageshouldbesimpleandclearwithstrongsenseofrhythm,nottoocomplicatedandcumbersome.BEmotionsshouldbecloselyrelatedtothelandscapeoutsidethecarwithappropriatecreationanddetails.CTheobjectshouldbesynchronizedwiththetourists,anddoesnotleavethetourists’sight.DThecontentshouldbeinlinewithwhatthetouristssee,thinkandfeel.正確答案：ABCD第20題“Myfriends!Next,wewillgotoseemorethan3,000culturalrelicsandafemalecorpseunearthedfromMawangduiHanTomb.Ibelievethateveryoneismostinterestedinthefemalecorpsethatismorethan2,000yearsold!ItisknownthatthemummiesinancientEgyptaredrybodies,whilethefemalecorpseinMawangduiHanTombiswet.Wetcorpsesaremoredifficulttopreservethandrybodies.WhycanthefemalecorpseunearthedfromMawangduiHanTombbepreservedsowell?Let'suncoveritssecretstogether.”Whatapproachesdoesthetourguideuse?()ATheapproachtocompareandanalyse.BTheapproachtohighlightthekeypoints.CTheapproachtosetthesuspense.DTheapproachtoevokeemotionsthroughthescene.正確答案：ABC第21題Inordertogainthefavorofthetourists,thetourguideshouldsometimescreatefactsbyimaginationanduseitasthebasisforexplanation.

第22題WhenintroducingtheForbiddenCityofBeijingtoFrenchtourists,thetourguidecompareditwithVersailles.Fromhere,heusedthemethodofanalogyofsimilarity.

第23題Thetourguideshouldbecarefulnottoviolatethetourists’religiousbeliefswhenusinghumorouslanguages.第24題ThatwhetherthetourguideintroducesaccuratelyplaysacrucialroleinspreadingtheChinesecivilizationanddeliveringaestheticinformationtothetourists.第25題Thetourguide’sintroductionisakindofwrittenlanguages,sothetourguideshouldendeavortomakeiteasytounderstandandcombinethestandardizationwithpersonalization.

第26題Thestanceofthetourguideshouldbecoordinatedwiththeoralexpression,signlanguageandfacialexpressiontoconveyinformation.

第27題Thetourguideshouldusetheapproachtoevokeemotionsthroughthescenenaturallyandskillfully,inwhichthereshouldbeanintrinsicconnectionbetweenthesceneandemotionsinsteadofbeingpretentious.

第28題Theanotherspecialpurposeofusinggesturesbythetourguideistocount,especiallycountingthenumberoftourists.

4.11UnitQuiz第1題Whatisthegoalofthetourguideserviceteam?()ATodevelopChina’stourism.BTodeveloplocaltourism.CToimprovetheeconomicbenefitsoftravelagencies.DToexecutethetourplanofthegroup.第2題Thelocalguideserviceprocedureregulatesthatthelocalguidebeginswiththereceptiontaskfromthelocaltravelagencytillheorshehasdoneallfollow-upworkafterthetourgrouphas_______.()AcompletedthetourBendedthejourneyClefton-premisesDstartedthejourney第3題Whowilldothemostcomplicatedandproceduralworkintheguideserviceteam?()AThetourleader.BThenationalguide.CThelocalguide.DTheattractionguide.第4題Thelocalguideshouldprovideserviceforthetouristsfrom______.()AawelcomespeechBthecheck-inserviceCtheguideexplanationDthepick-upatthestation第5題Thelocalguideshallarriveattheairport(orstationorpier)____minutesearlierbeforepickingupthetouristgroupfromotherplaces.()A15B30C45D60第6題Howdoesthelocalguidecountthenumberofpeopleafterpickingupthetourgroup?()ABycallingtheirnamesloudly.BBycountingthemwithfingers.CBycountingthemwitheyessilently.DByaskingthemtonamethemselves.第7題Whenthetouristsareonthewaytothehotelfromtheairport(orstationorpier)ortothefirsttouristattraction,thelocalguideshouldintroducethesceneryalongtheway.Thisiscalled______.()AtheguidedtouralongthewayBthefirstguidedtouralongthewayCtheintroductionofthelocalDtheintroductiontotheinstantinformation第8題Whichisthecorrectworkingprocessofleadingthegroupabroadtheleader?()AAssemblingtheteam→PassingtheCustoms→Passingthehealthquarantine→Passingthefrontierinspectionstation→CheckingintheflightBAssemblingtheteam→PassingtheCustoms→Checkingintheairport→Passingthehealthquarantine→PassingthefrontierinspectionstationCAssemblingtheteam→PassingtheCustoms→Checkingintheairport→Passingthefrontierinspectionstation→PassingthehealthquarantineDAssemblingtheteam→Checkingintheairport→Passingthehealthquarantine→Passingthefrontierinspectionstation第9題Whoplaystheleadingroleintheworkingteam?

()AThetourleader.BThenationalguide.CThelocalguide.DThedriver.

第10題Whichoneisthebasicservicethatthetourguideshouldprovideforthetourists?()AThestandardizedservice.BThepersonalizedservice.CTheexplanationservice.DTheexceptionalservice.第11題Thereisanoldsaying,“Ahundredpeople,ahundredvarieties,athousandpeople,athousandfaces.”Whichofthefollowingsistheorganizationalkillthatthetourguidemustmasteraccordingtothesaying?()AToreasonablyguidethetouriststoaestheticappreciation.BToadjustthepaceoftourismactivities.CTograspthetourists’individualdifferences.DToproperlycarryoutthesalepromotion.

第12題ThetourguideleadsforeignvisitorsaroundtheSiheyuaninBeijing,wheretheyseethepleasantneighborhoodrelationships.Thiskindofbeautybelongstothe_____.()AbeautyinnatureBbeautyinsocietyCbeautyintechnologyDbeautyinscience第13題ThetourguidesleadstouristsaroundtheXichangSatelliteLaunchBase,wheretheyseethemagnificentsatellitelaunchtower.Thiskindofbeautybelongstothe_____.()AbeautyinnatureBbeautyinsocietyCbeautyintechnologyDbeautyinscience第14題Sometouristsaresociable,happytotalk,goodatinstructingandeagertorenderhelp,andenjoyvariedandparticipatorysightseeingitems.Whatkindofpersonalitydotheybelongto?()ALively.BIrritable.CMature.DMelancholy.第15題Whatarethetourists’feelingslikewhentheyfirstarriveatthetouristdestination?()ATheycallforsafety.BTheywanteverythingcomplete.CTheyvaluetheirself-esteem.DTheydesirenovelty.正確答案：DA第16題Whatarethepreparationsthatthenationalguideshoulddo?()ATobefamiliarwiththereceptionplan.BTocontactthetourismreceptionagency.CToimplementthereceptions.DToprepareforeverythingthatareneeded.正確答案：ABCD第17題Whatshouldthelocalguidedowhilecheckingoutforinternationalflights?()ATohandovertheluggagetothetravelagencyportertogetherwiththetourleaderandthenationalguide.BTosettlethefinancialallocationswiththenationalguide.CTointroducetheexitdepartureproceduretothetourleader.DTogivethereturntransportingbillstothenationalguidebeforedeparture.正確答案：CBA第18題Whenthetourguidefindsoutthatanytouristshavedoneanyofthefollowingbehaviors,heorsheshouldreportitimmediatelyandcooperatewiththejudicialdepartmenttofindthecrimeoutanddealwithitstrictly.Whatarethosebehaviors?()ATodisseminatethereligioushandouts.BToarbitrageinforeignexchange.CTodeliverslanderousspeeches.DTobeengagedinprostitution.正確答案：ABCD第19題Whatisthepurposeofthebriefsessionbeforethedeparture?()ATostriveforagoodfirstimpression,narrowthedistanceandpromoteunderstanding.BTohelptolearnmoreaboutthetouristgroupandtimelyrevisethereceptionplan.CTohelptoraisethepopularityofthetravelagencyandestablishagoodimage.DTohelptobuildaloyalcustomergroup,deliverwishes,andestablishrelationships.正確答案：ABCD第20題Mr.WangisthelocalguideofanAmericantravelagency.Hediscussestheschedulewiththetourleaderafterthetourgrouparrivesattherestaurant,buthefindsthatthearrangedtouristattractionsinhisreceptiontaskaredifferentfromthetourleader’splan.However,thetourleaderrequirestofollowhisownarrangement.WhatshouldMr.Wangdo?()ADoasthetourleaderrequires.BPolitelydeclinetheleader’sarrangement.CAskthetravelagencyforinstructions.DCollectrelatedfeesafterthepermissionofleaders.正確答案：DCB第21題ThelaststopofaFrenchtouristgroupinChinawasGuangzhou.At8:00a.m.,allmemberswereseatedinthecarandreadytoleavethehotelfortheairport.ThelocalguideLicamefromoutsidethehotelinahurry,andaftercountingthenumberofpeopleinthecar,heaskedthenationalguideaboutthebaggage.(ThenationalguidetoldLithattherewere28piecesofluggageforthewholegroup,whichhadbeenhandedovertothetourleaderandthehotelluggageporter.)Aftertakingaheadcountagain,Liaskedthedrivertodrive,andthensaidthefollowing:“Goodmorning,ladiesandgentlemen.All27ofthegrouparehere.Good,nowlet'ssetofffortheairport.WehavevisitedXi'an,Beijing,Shanghai,GuilinandGuangzhouduringourtriptoChina.Didyouallhaveagoodtime?Asthesayinggoes:Thereisnobanquetthatdoesnotend.Althoughwehaven'tspentmuchtimetogether,wehavebuiltadeepfriendshipwitheachother.Thistimewearenewacquaintances,thennexttimewewillbeoldfriends.IhopeyouwillcometoChinaandvisitourcityagain,andIhopeIcanbeyourguideagain.Onthisoccasion,Iwillsingasongforyou,whichiscalled‘Friends’.Maywealwaysbefriends!()Ladiesandgentlemen,wearenowattheairport.IhavetogotoHaikoutopickupanothertouristgroup,soIhavetogoodbyetoeveryone.Nowpleasestepoutofthecar.”Afterguidingthetouriststogetoffthebus,thelocalguideshookhandswiththetouristsandsaidgoodbye,thenembarkedonthetourbustoHaikou.WhatarethemainshortcomingsoftheworkofthelocalguideLi?()AFailingtoarriveearly.BNotinteractingwithtouristsorconductingtheguidedtouralongtheway.CNotconsultingthetouristsandaskingthemtofilloutthe‘OpinionForm’.DLeavinginadvance.正確答案：BACD第22題Comparedwiththegrouptour,theindividualtourhasthechara