ContentsCustomizeslide:AnnualWorkReportStarte7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3賬款催收溝通話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3-1直接催收話術(shù)2委婉提醒話術(shù)3分期協(xié)商話術(shù)4法律告知話術(shù)5關(guān)系維護(hù)話術(shù)6溝通后續(xù)話術(shù)7附加溝通建議8應(yīng)對特殊情況話術(shù)9專業(yè)且善意的建議10結(jié)束語PART1e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3直接催收話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3直接催收話術(shù)15342明確提醒根據(jù)合同約定，您的賬款已逾期天，請于日前完成支付后果告知若未在截止日前結(jié)清，將按協(xié)議收取每日%的滯納金付款確認(rèn)請問您計劃通過哪種方式完成本次款項(xiàng)支付截止強(qiáng)調(diào)系統(tǒng)將在今日17:00自動關(guān)閉本期付款通道賬單確認(rèn)我們已發(fā)送對賬單至您的郵箱，請核對后安排付款PART2e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3委婉提醒話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3委婉提醒話術(shù)Stage1關(guān)心詢問：注意到您尚未處理上月賬單，是否遇到操作困難Stage2服務(wù)跟進(jìn)：為確保服務(wù)質(zhì)量，需要及時結(jié)清前期服務(wù)費(fèi)用Stage3合作回顧：感謝長期以來的合作，請協(xié)助完成本期賬款結(jié)算Stage5續(xù)約關(guān)聯(lián)：及時結(jié)清賬款將有助于后續(xù)合作流程的順利開展Stage4系統(tǒng)提示：財務(wù)系統(tǒng)顯示您的賬戶仍有未結(jié)款項(xiàng)待處理PART3e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3分期協(xié)商話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3分期協(xié)商話術(shù)12345方案提出協(xié)議確認(rèn)首付要求擔(dān)保條款利息說明研究結(jié)果方案提出考慮到您的實(shí)際情況，建議分期償還，每期元協(xié)議確認(rèn)如接受分期方案，需簽訂書面協(xié)議并約定違約責(zé)任首付要求首期支付不低于總金額的%，剩余款項(xiàng)分期償還擔(dān)保條款分期期間需提供相應(yīng)擔(dān)保措施確保還款執(zhí)行利息說明分期方案將按年化%計算資金占用成本PART4e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3法律告知話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3法律告知話術(shù)勝訴后將申請強(qiáng)制執(zhí)行，包括但不限于查封、扣押財產(chǎn)為保障債權(quán)實(shí)現(xiàn)，可能申請凍結(jié)相關(guān)銀行賬戶已委托律師事務(wù)所處理本案，函件將于近日送達(dá)逾期記錄將按規(guī)定報送金融信用信息基礎(chǔ)數(shù)據(jù)庫若協(xié)商不成，將依法向有管轄權(quán)法院提起訴訟財產(chǎn)保全訴訟預(yù)警征信影響執(zhí)行程序律師函通知PART5e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3關(guān)系維護(hù)話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3關(guān)系維護(hù)話術(shù)~0102~~0304~~05我們高度重視與您的合作關(guān)系，希望妥善解決賬款問題價值強(qiáng)調(diào)按期付款可享受下期%的折扣優(yōu)惠信譽(yù)維護(hù)解決當(dāng)前賬款問題后，我們可探討更深入的合作機(jī)會共贏表達(dá)及時付款有助于雙方建立更穩(wěn)固的長期合作關(guān)系未來合作保持良好付款記錄將提升您的商業(yè)信用評級優(yōu)惠暗示PART6e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3溝通后續(xù)話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3溝通后續(xù)話術(shù)14我們將密切關(guān)注您的付款情況，如有任何問題請及時聯(lián)系跟進(jìn)確認(rèn)感謝您的理解與配合，期待我們未來繼續(xù)保持良好合作關(guān)系感謝配合為避免誤解和遺漏，我們將定期發(fā)送對賬單，請您查收定期對賬如有任何疑問或需要幫助，我們的客戶服務(wù)團(tuán)隊隨時待命客戶服務(wù)如您有更好的建議或意見，歡迎隨時向我們反饋，以便我們持續(xù)改進(jìn)反饋機(jī)制PART7e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3附加溝通建議e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3附加溝通建議注意溝通態(tài)度溝通時請保持平和、尊重的態(tài)度，以理服人明確時間地點(diǎn)在溝通中應(yīng)明確支付時間、地點(diǎn)及方式持續(xù)跟進(jìn)如對方無明確回應(yīng)或拖延支付，應(yīng)持續(xù)跟進(jìn)并加強(qiáng)溝通準(zhǔn)備充足資料在溝通前應(yīng)準(zhǔn)備好相關(guān)合同、賬單等資料保持耐心催收賬款時需保持耐心，避免因急躁影響溝通效果PART8e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3應(yīng)對特殊情況話術(shù)e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3應(yīng)對特殊情況話術(shù)財務(wù)困難解釋：若因財務(wù)困難導(dǎo)致逾期付款，請解釋具體原因并表示積極尋求解決方案延期支付請求：如需延期支付，請說明具體延期時間和計劃，并表示會積極配合完成支付提出分期計劃：針對延期支付，可提出具體的分期支付計劃并征得對方同意訴訟或調(diào)解準(zhǔn)備：如需進(jìn)入訴訟或調(diào)解程序，請做好充分準(zhǔn)備并尋求專業(yè)法律意見

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04e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3應(yīng)對特殊情況話術(shù)以上話術(shù)僅供參考，具體使用時應(yīng)根據(jù)實(shí)際情況靈活調(diào)整在催收賬款時，請始終保持禮貌、尊重的態(tài)度，以達(dá)成雙方滿意的解決方案PART9e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3專業(yè)且善意的建議e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3專業(yè)且善意的建議保持專業(yè)態(tài)度給予理解及時反饋強(qiáng)化合同約束無論在何種情況下，都應(yīng)保持專業(yè)和禮貌的溝通態(tài)度了解對方的困難和問題，并提供適當(dāng)?shù)膸椭椭С旨皶r給予對方反饋，讓對方知道我們的處理進(jìn)度和意見對于經(jīng)常出現(xiàn)拖欠款項(xiàng)的客戶，應(yīng)強(qiáng)化合同約束力，明確雙方的權(quán)利和義務(wù)PART10e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3應(yīng)對不配合客戶的策略e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3應(yīng)對不配合客戶的策略了解原因嘗試了解客戶不配合的具體原因，并尋求解決方案聯(lián)系上級或?qū)I(yè)機(jī)構(gòu)如問題復(fù)雜或涉及金額較大，可聯(lián)系上級機(jī)構(gòu)或?qū)I(yè)律師、催收機(jī)構(gòu)協(xié)助處理發(fā)送正式函件如客戶仍不配合，可發(fā)送正式函件，明確權(quán)利和義務(wù)法律途徑如客戶仍不履行義務(wù)，可通過法律途徑維護(hù)公司權(quán)益e7d195523061f1c03a90ee8e42cb24248e56383cd534985688F9F494128731F165EE95AB4B0C0A38076AAEA07667B1565C446FC45FF01DFB0E885BCDBDF3A284F3DB14DA61DD97F0BAB2E6C668FB49315BD15F67493012FEFB5BC9CCBDE02415602A2C644D30F41A882197F2F9D8737F7ACAB36D4E09F606719F146891D754A7107E6C17ADFB2EB3應(yīng)對不配合客戶的策略感謝您一直以來對我們工作的支持和理解希望我們能夠盡快解決這一問題，以便我們繼續(xù)保持良好的合作關(guān)系針對賬款催收問題，我們一直積極與您溝通并尋求解決方案再次感謝您的配合與支持PART11e7d195523061f1c03a90ee8e42cb24248e56383cd53