1、Chapter 1. Courtesy English,Unit 1： GREETING & FAREWELLS,VOCABULARY,welcome 歡迎 : Welcome to Aile Holiday Hotel ! definitely 肯定 : Ill definitely come to Aile Holiday Hotel next time . enjoy 喜歡 : I wish you enjoy your stay / a pleasant stay in our hotel . pleased 高興 : I am pleased with your service .

2、sure 當(dāng)然 : 服務(wù)員不可以說 “Sure, OK” 等,要說 “Certainly, Sir” . trip 旅游 : I wish you have a good trip / have a safe trip . weekend 周末 : I wish you have a good weekend . again 再 : It was nice to see you again . / Hope to see you again . look forward to 盼望 : I look forward to seeing you again . satisfaction 滿意 :

3、 I hope our service is to your satisfaction .,PHRASES ON THE JOB,Good morning Good afternoon Good evening Welcome back 早上好 下午好 晚上好 歡迎回來 Hi Hello How do you do? How are you? 嗨 你好 你好嗎？ 你好嗎? Fine, thank you, and you? Im glad to hear that. 很好，謝謝，你呢？ 很高興能聽到這樣的消息。 Im sorry to hear that , please take care/

4、I hope you are better now. 非常遺憾聽到這樣的消息,希望您保重/希望您現(xiàn)在好些。 It was nice to see you again. It was nice seeing you. 很高興又見到你。 很高興見到你。 Glad to see you Nice to see you 很高興見到你。 很高興見到你。,PHRASES ON THE JOB,Take care! Good night / Have a good rest 多保重! 晚安! Good-bye Good-bye for now See you See you later. 再見 回頭見. 再

5、見 再見 Have a good evening Have a good day Have a good weekend 晚上愉快! 祝您愉快! 周末愉快! Have a pleasant stay Have a safe trip Have a pleasant journey 愿您住得愉快! 一路平安! 祝您旅途愉快! Thank you for coming (Thanks for coming) 感謝光臨。 Look forward to seeing you again 盼望再見到您。 Hope to see you again 希望再見到您。,TALKING TO THE GUES

6、T,Staff :Good morning. Mr. Smith. How are you today ? Guest:Good morning. Jane. Im fine, thanks, and you? Staff:Im fine too. Are you checking-out today? Guest:yes, I think so Staff:Did you enjoy your stay here? Guest:Yes, I did. Staff:I hope our service is to your satisfaction Guest:Sure. Im very pl

7、eased with everything here. Staff:Thank you. I wish you a nice trip home and look forward to seeing you again . Guest:Thank you. Ill definitely come to Aile Holiday Hotel next time .,LISTEN TO THE CONVERSATION,Listen to the guest and then fill the gap in each sentence. The guests name is . The staffs name is . The guest will today. Hell live in next ti