1、,商務(wù)禮儀與專業(yè)形象 Professional Business Etiquette Training,Communication Manner in the business World 商務(wù)世界里的交流方式,Social Manner and Style社交禮儀和風(fēng)格,Avoiding the commonly made errors in Social Behaviors 社交禮儀幾大忌,社交場合的禮儀,1.Body Noise 身體發(fā)出的聲音 Coughing 咳嗽 Turn the head from people and cover your mouth with your han

2、dkerchief. Say softly “Excuse Me” Respond with “Bless you” Yawning 打哈欠 Apologize must be made by blaming your yawn on lack of sleep, even when boring is the cause. Never pretend people can not hear it.,社交場合的禮儀,2.Same sex generally do not hold hands 同性朋友不要牽手 3.Refrain from greetings that involve hugg

3、ing 一般情況下問候時都不用擁抱 4.Escalator 乘坐扶手電梯時應(yīng)靠右 5.Unreceptive to being touched 避免身體接觸 保持身體距離,社交場合的禮儀,6.Body Fidgeting This is absolutely forbidden in social behavior:,身體不?；蝿?二郎腿,不停抖動,在辦公室的舉止,Swirling the pen 轉(zhuǎn)動手上的筆,Swirling the ring 轉(zhuǎn)戒指,Hands crossed 兩手交叉放胸前,Putting the chair in order 把椅子放好,Knocking with y

4、our hand 手指敲擊桌面,Hands on the waist 雙手叉腰,Holding the door for the followers 為后來者按著門,Biting your finger 咬手指,小動作影響大,坐電梯的禮儀,Let people get out first 先出后入,The last passenger 最后沖入的乘客,Loud conversation 勿高談闊論,Spare room for people getting out 騰出空間讓后面的人先出,Reaching out for the button 進入后按樓層鍵,Greeting 打招呼,Ladi

5、es with long hair 長發(fā)女士須注意,Learn to Take Compliments Graciously學(xué)習(xí)如何接受贊美,When someone praises your work or performance, express your thanks Thank you. Thank you, you are very kind to do so. Thank you, I am glad that you like this song. No. I sing very poorly. It is not that good.,Business Introduction

6、 and Handshaking 商務(wù)介紹和握手禮儀,First Greetings 初次見面,Self Introduction 自我介紹,Social Introduction 社交介紹,Business Introduction 商業(yè)介紹,A man is always introduced to a woman 先把男士介紹給女士 “Miss Wang, I would like you to meet Mr. Li” “王小姐，讓我介紹李先生給你認識?！?“Mr. Li, this is Miss Wang” “李先生，這位是王小姐。” 先把年輕的介紹給年長的人 先把比較熟悉的人介紹

7、給比較陌生的人,Social Introduction社交介紹,(1)Miss Wang,(2)Mr.Li,先男后女,Business manner different from social introduction manner, because it is based on hierarchy(階級地位),rank(社會地位)and authority(權(quán)威人士). The rule is: -People of less authority are introduced to people of greater authority. 職位較低的被介紹給職位較高的。 -Gender an

8、d Age play no role 性別與年齡，不列入規(guī)則 Exceptional Cases 例外情況： -Clients and Officials are always more important than people in your company (CEO). 客人及官方人員永遠比你公司的高層人士重要。,Business Introduction商務(wù)介紹,The Greatest Fears about Making an Introduction,Business Introduction商務(wù)介紹,Forgetting a Persons Name 忽然忘記客人名字,Misp

9、ronouncing a Persons Name 說錯客人的名字,Hearing a Name But Not Understanding it.聽不懂 e.g. Giancarlo Ermotti 李祎 范赟,Title puts the person into context for others. 頭銜把人們放進恰當(dāng)?shù)纳鐣巧腥ァ?Is this a professor? 教授? a doctor? 醫(yī)生? a priest? 神父? an engineer? 工程師? an accountant? 會計師?,Using Titles稱呼頭銜,Never assume that yo

10、u can call someone by his or her first name automatically. 永遠不要自認為可以直接稱呼別人的名字。 You should use a persons title until you are invited to use the first name. 有頭銜的話一定要稱呼頭銜。 Mr. Mrs./ Miss/ Ms Ms or Miss - Unmarried Women (未婚) Mrs. - Married Women (已婚),Social Titles社交中常用頭銜,How to Make a Great Impression

11、in Giving and Receiving Name Cards 如何通過遞送和接受名片留下深刻印象?,Giving and Receiving 名片交換 1.交換名片時,應(yīng)雙手遞出名片給客人,名片正面朝上。 同樣的，在接受名片時亦應(yīng)雙手接過來。 - Mr. Johnson, can I give my card to you? - Mr. Johnson, this is my card. 2.如商務(wù)餐宴中交換名片時,應(yīng)在餐前或餐后,不應(yīng)在用餐期間交換。 3.名片遞給中國人，中文面朝上；遞給外國人，英文面朝上。,Business Card名片,How to Make a Great im

12、pression by Reading Name Card 留下深刻的印象,Business Card名片,When Handed a Name Card, Read it 把名片讀出,Acknowledge the Company 確認公司名稱,Say the Name Out Loud 讀出名字,Mention the Job Title 提及職位,e.g. “Gwendolyn Emottie” “Did I Say Correctly?”,In a group of outsiders, a boss should always acknowledge the presence of

13、staff members and make sure that theyre introduced to the group. 要記得在別人面前介紹自己的團隊成員。上級應(yīng)該說“我的同事”，下級則需記住“老板永遠是老板”。 If youre introducing a client to your administrative assistant, make sure to introduce the client in the same way that the client should be addressed. 介紹客戶給內(nèi)部同事時，要記得用正式的稱謂。,Addressing Your

14、 Staff, Your Colleagues and Your Boss 稱呼你的員工，同事和上司,Mannerly survival at Meeting 殘留于皮膚表面的化妝品能堵塞皮膚出汗,排脂的開口,阻撓皮膚行使呼吸職能,還為微生物,塵埃，污垢等有害物質(zhì)的附著提供方便.為消除以上弊害,也為更新化妝品,有上妝就必須有卸妝,而且必須當(dāng)天完成.目的就只4個字，凈膚護膚. 用眼用卸妝水涂抹假睫毛,然后揭去,揭時動作要輕巧,如假睫毛粘得較牢,可用酒精棉球拭掉粘膠再揭,千萬不要生拉硬扯,以免造成傷害。 用卸妝油置于雙掌上揉開,輕柔面部皮膚,使原有的化妝品與油融合,再用紙巾擦掉。最后以溫水沖洗面，頸部。 沒有專用的卸妝油時,可以用適量橄欖油替代。 在用洗面