1、.商務(wù)英語(yǔ)1.接電話時(shí)未聽(tīng)清楚，要求對(duì)方重復(fù)一遍?；蛘呦胫揽腿司唧w找哪一位銷(xiāo)售？I m Sorry，Would you pleaserepeat again? who are you looking forexactly?*Would you please 在商 英 中被廣泛使用， 氣更委婉，更客氣。例如： Would you please spell the guest name?Would you please give me the credit card information like credit card number, card holder and the expirati

2、on date for guarantee? 使用酒店 ，Would you please fax the contract back in three days? *exactly, exact 表示確切的。在酒店英 中常做 的，真 的解 。例如： 入住客人姓名： The name of the exact guest2.現(xiàn)在正值促銷(xiāo)時(shí)段，價(jià)格已經(jīng)是最低的價(jià)格，協(xié)議價(jià)會(huì)略高一點(diǎn)。The guest can onlyenjoy the special rate during these promotion time, the rate is floor rate, and the contra

3、ct rate may be a little bit higher.*enjoy 此 作享受、享用解。此促 段可享受特殊價(jià)格。*floor rate表示最低的價(jià)格，沒(méi)有商量余地了。從字面上亦可看出其解 。3.客人想要 Early Check-in 或 Late Check-out, 需要酒店免去加收的半天房費(fèi)時(shí)，告知客人需要另外幫客人申請(qǐng) ,并會(huì)盡快給予回復(fù)。Early Check-in Or Late Check-out may cause another half-day room fee for the the Early / Late Part. I have to (will) a

4、sk for permission from the supervisor for you and give you a feedback as soon as possible.* 任何需要另行 示的情況，均可以用斜體字部分回答。*have to “不得不” ，從 氣中告知 方，其要求自己可能無(wú)法 足，需要 示上 。* feedback 反 ，回復(fù)。即可用作接收到投 后 予的反 ，也可以用作信息反 。在表示信息反 ，也可以使用response 一 。4.如果您可以考慮一下酒店的地理位置和價(jià)格的話， 我酒店在陸家嘴地區(qū)是很具競(jìng)爭(zhēng)力的。Our hotel are highly competiti

5、ve in LuJiaZui, when you consider the location and the price.一、 Greeting我們特此致函是想與貴方建立業(yè)務(wù)關(guān)系。We are now writing you for the purpose of establishing business relations with you.*establishing business relations建立業(yè)務(wù)關(guān)系，愿與其合作。為使貴司對(duì)我酒店有所了解，特提供酒店資料，供細(xì)閱。In order to acquaint you with our hotel, we take pleasure

6、 in mailing you the general situation of the hotel for your perusal.希望您能將相關(guān)資料寄給我們。We would like to ask you to kindly send (mail) us the related information.如果您在入住中有任何的要求與建議，可以聯(lián)系我們。If you got any special requests or advice during your stay, please feel free to contact us.如果您對(duì)我酒店有興趣， 您可以直接與我們聯(lián)系并簽訂酒店協(xié)議

7、， 可在入住時(shí)享用協(xié)議價(jià)格。If you got interested in our hotel , you could also call us directly if possible and sign a contract with the hotel which can provide you a contract rate .*provide提供例如： The contract rate will be provided.You may provide us the details information for your booking requirement.二、 Bargin很

8、遺憾，這是我們的最低價(jià)了。 如果你覺(jué)得價(jià)格不可行， 我們只好取消這筆交易。 Im awfully sorry. This is our floor rate. If you find it unworkable, we may as well call the deal off.如果您可以接受再提價(jià)50，預(yù)訂這種房型是可以的。Booking for this room type will be possible if you increase the price about 50 Yuan.我們的價(jià)格是凈價(jià)，無(wú)需另外支付服務(wù)費(fèi)。The rate is net without further s

9、ervice charge.*further可作很多種解釋?zhuān)颂幙山忉尀轭~外的。例如： The room rate is including breakfast, it wont cause any further charges for the roomonly.在答復(fù)您有關(guān)價(jià)格條件之前， 我得先與領(lǐng)導(dǎo)匯報(bào)一下， 因?yàn)橘F方要求的價(jià)格低于協(xié)議價(jià)。Ill have to consult the rate with the supervisor before I can give you a definite answer on the rate . Because it is lower tha

10、n the contract rate.三、 E-mailE-mail 是經(jīng)常使用的交流工具，當(dāng)電話交流時(shí)，有任何的不確定，或不清楚的地方時(shí)，都可以要求對(duì)方將詳細(xì)內(nèi)容通過(guò)郵件發(fā)送過(guò)來(lái)。Dear Sir/Madam,This is from the Oriental Riverside Hotel.We are now writing you for the purpose of establishing business relations with you. In order to acquaint you with our hotel, we take pleasure in mailin

11、g you the general situation of the hotel for your perusal.If you got interested in our hotel , you could also call us directly if possible and sign a contract with the hotel which can provide you a contract rate .We could contact with each other via E-mail.My Contacts are as follows,Name:E-mail:Tele

12、:Mobile:Looking forward to your reply. Thank you.Sincerely yoursName*Dear Sir/Madam,This is *(Name) from the Oriental Riverside Hotel.As the per called （As spoken；As per telephone conversation ）, you want to book the room for 28th July. The rate I have told you is net without further service charge. Booking for this room type will be possible if you accept the rate.Cause it is during the peak (busy) season, you may contact me as soon as youve got the final decision. Thank you.Looking forward to your re