1、Unit 3,Unit 3 Under the sea,Writing,Think about the following situations, and what will you do next?,Situation 1: See a doctor,Situation 2: In a famous restaurant,See a doctor,In a famous restaurant,No matter how unfair the situation, its best to phrase your complaint politely. In English, youll sou

2、nd more polite if you use indirect language. Here are some examples:,Im sorry to bother you .Can you help me with this? Excuse me, but I ,With your partner, make up dialogues for the following situations. Then use expressions like the ones in the second box. Perform them for your class. Then write t

3、hem down.,1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official. 2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. 3. The trousers the tailor made for you are too short. Complain to the tailor.,Im

4、 sorry but Im afraid Thats not good enough. Im feeling annoyed with/unhappy about/unsatisfied with Im not happy about /satisfied with Id like to talk to the manager. Id like a (full) refund, please. Thats no good for me. You should do something about it.,1. You missed your flight because you think t

5、hat it was not announced over the loudspeaker. Complain to an airline official.,Customer: Excuse me but Im feeling very annoyed because Ive missed my flight. Im sure it wasnt announced. Ive got to get to Beijing by tonight. Is there another flight I can go on?,Airline official: All our flights are a

6、nnounced, sir/madam, but Ill see if I can book you on another flight. Can you show me your ticket?,Customer: Sure.,Airline official: Im sorry, but there arent any seats available on the flights today, but I can get you on a flight early tomorrow morning.,Customer: Im sorry but thats not good enough.

7、 Ive got to get to Beijing today.,Airline official: Well, theres nothing I can do about it.,Customer: Then, Id like a refund please. Ill go with another airline.,Airline official: Fine.,2. The fish you ordered tastes terrible. Complain to the manager of the restaurant.,Customer: Excuse me. Waiter: Y

8、es, sir/madam. Customer: Im afraid that this fish I ordered tastes terrible. Waiter: Oh really? Whats the problem with it? Customer: It doesnt taste fresh to me. Id like to order something else.,Waiter: Well, Ill go and tell the waiter to take your order. Customer: Thanks. (A moment later) Waiter: G

9、ood afternoon, sir. Heres the menu. Customer: Thanks. Waiter: You are welcome.,3. The trousers the tailor had made for you are too short. Complain to the tailor.,Customer: Good morning. Im sorry but when I put these trousers on this morning I found that they were too short. Can you let them down for

10、 me? Tailor: Well, thatll cost extra. Customer: But its not my fault that they are too short. Tailor: Well, I measured the length when you were here and you agreed to that length.,Customer: Are you sure you wont lengthen it? Tailor: No, I certainly cant. If you want me to lengthen the trousers, youl

11、l have to pay a bit more. Customer: Well . OK.,假設(shè)你叫李明，你的鄰居王先生的女兒每晚練習(xí)彈鋼琴所引起的噪音讓你非常煩惱，你決定給他寫一封抱怨信。,20th OctoberDear Mr. Wang, You may remember that we have discussed the noise that your children make while they are practicing their musical instruments. You agreed to make sure that they would stop prac

12、ticing in the evenings.,You can imagine my surprise, then, when I realized that things had not changed and the situation was continuing as before. I find it difficult to stay in the house and I invent any excuse to go out for the evening to be away from the terrible noise. Much as I like music, I ha

13、ve had enough, and to be honest, I am not prepared to put,up with the situation anymore. I think it is high time you realized your responsibilities as a member of the community, and I must warn you that unless you do something about the situation, I will be forced to take legal action. Yours sincerely,Li Ming,Homework,Write a letter of complaint according to the following situation: You and your friend went to buy souvenirs (紀(jì)念品), but the assistant refused your request of remov