德興市審計(jì)局信訪工作應(yīng)急預(yù)案為保證我局在發(fā)生重大信訪事件時能夠及時、高效、有序地開展工作，提高信訪工作的應(yīng)急反應(yīng)能力和處理突發(fā)事件的水平，妥善處理突出問題和群體性事件，維護(hù)改革發(fā)展和穩(wěn)定大局，制定本預(yù)案。一、工作原則本應(yīng)急預(yù)案的工作原則是在德興市委、市政府和上饒市局統(tǒng)一領(lǐng)導(dǎo)和指揮下，條塊結(jié)合，重點(diǎn)穩(wěn)控，緊急處置，協(xié)調(diào)一致，服從全局。二、組織保障信訪工作實(shí)行領(lǐng)導(dǎo)負(fù)責(zé)制和分級負(fù)責(zé)制。由黨組書記、局長余霞同志任信訪應(yīng)急領(lǐng)導(dǎo)小組組長，黨組成員、副局長夏世貴、黨組成員、副局長張愛君、黨組成員童日民任領(lǐng)導(dǎo)小組副組長，科室長為成員。領(lǐng)導(dǎo)組下設(shè)辦公室，負(fù)責(zé)受理日常工作。黨組成員童日民兼任辦公室主任。三、職責(zé)分工（一）信訪領(lǐng)導(dǎo)小組主要職責(zé)1、領(lǐng)導(dǎo)組組長主持召開領(lǐng)導(dǎo)組成員緊急會議，通報信訪情況，聽取各有關(guān)單位的情況匯報，研究決定是否啟動信訪緊急預(yù)案，安排部署、指導(dǎo)協(xié)調(diào)和檢查督促全鎮(zhèn)民政信訪應(yīng)急工作。2、及時上報并發(fā)布民政信訪信息，視情請求有關(guān)部門支持與配合。3、及時赴上訪現(xiàn)場，做好政策解釋和勸阻工作。（二）信訪領(lǐng)導(dǎo)組成員工作職責(zé)1、處理日常的來信來訪工作。2、對集體上訪人員進(jìn)行思想教育、政策解釋和勸返工作。3、加強(qiáng)與有關(guān)部門及各民政局信訪領(lǐng)導(dǎo)組的溝通與聯(lián)系，對上級交辦的有關(guān)案件進(jìn)行督辦、督查，并嚴(yán)把結(jié)案質(zhì)量關(guān)，隨時向領(lǐng)導(dǎo)組報告工作和結(jié)案情況。4、按時參加市領(lǐng)導(dǎo)小組會議，并抓好會議精神的貫徹落實(shí)。5、及時了解全市穩(wěn)定工作情況，研究提出做好工作的意見和建議。（三）信訪辦公室主要職責(zé)1、傳達(dá)領(lǐng)導(dǎo)組工作指令并監(jiān)督落實(shí)。2、及時掌握信訪接待進(jìn)展情況，收集信訪信息并向領(lǐng)導(dǎo)組領(lǐng)導(dǎo)報告，提出接訪工作建議。3、按領(lǐng)導(dǎo)組領(lǐng)導(dǎo)指示與有關(guān)單位聯(lián)系，通報有關(guān)情況，請求公安等有關(guān)部門支持。4、負(fù)責(zé)信訪工作信息民布、代領(lǐng)導(dǎo)組草擬向鎮(zhèn)黨委鎮(zhèn)政府和民政所的信訪接待報告。四、制度保障（一）把信訪工作正列入重要議事日程，尤其是主要領(lǐng)導(dǎo)應(yīng)定期聽取信訪部門的工作匯報，認(rèn)真研究群眾來信來訪反映的新情況、新問題及合理化建議，過部本單位疑難信訪案件的處理情況。（二）堅(jiān)持民政信訪領(lǐng)導(dǎo)責(zé)任制，誰主管誰負(fù)責(zé)。要明確民政信訪工作的重點(diǎn)部位、重點(diǎn)問題并組織力量深入調(diào)查，提出解決方案并跟蹤落實(shí)。（三）對民政信訪工作實(shí)行目標(biāo)管理，把信訪工作作為考核各級民政工作的一個重要指標(biāo)。（四）堅(jiān)持民政信訪領(lǐng)導(dǎo)責(zé)任制，不斷完善領(lǐng)導(dǎo)干部接待群眾來訪、閱批群眾來信、親自處理重大信訪問題的制度。（五）實(shí)行責(zé)任追究制，對因工作不負(fù)責(zé)、失職、處置失當(dāng)而引發(fā)大規(guī)模群眾集體上訪造成嚴(yán)重后果的，必須追究有關(guān)領(lǐng)導(dǎo)的責(zé)任。（六）堅(jiān)持下訪工作制度，轉(zhuǎn)變工作方法，由上訪變?yōu)橄略L，深入基層，廣泛宣傳民政政策，傾聽民眾對國稅部門呼聲，摸清潛在的上訪苗頭，有針對性地研究解決帶有普遍性的問題。（七）堅(jiān)持信息通報、預(yù)測排查制度，對群眾來信來訪反映的普遍性、突出性問題，研究制定解決辦法，出現(xiàn)群眾集體上訪苗頭，要及時就地化解。五、應(yīng)急措施發(fā)現(xiàn)重大信訪苗頭或事件發(fā)生后，啟動本預(yù)案，并開展以下工作（一）立即召開信訪領(lǐng)導(dǎo)小組會議，通報上訪情況和接訪情況，分析研究可能出現(xiàn)的重大問題及對策。（二）立即交上訪情況和接訪情況向市委、市政府和上級局報告，請求有關(guān)部門給予幫助和支持。（三）對已發(fā)生的群眾集體上訪，一定認(rèn)真對待，做到有訪必接，防止矛盾激化，把上訪群眾穩(wěn)定在當(dāng)?shù)?。（四）通知上訪有關(guān)地方工作人員，根據(jù)職責(zé)和任務(wù)，立即趕赴上訪現(xiàn)場做好耐心細(xì)致的疏導(dǎo)工作。（五）對問題復(fù)雜、規(guī)模較大的集體上訪，有關(guān)領(lǐng)導(dǎo)一定要親自出面做工作，及時提出處理意見。（六）堅(jiān)決勸阻集體赴京、赴省上訪，對已進(jìn)京、進(jìn)省的集體上訪群眾，立即通知有關(guān)地方，盡快交他們接回，做好疏導(dǎo)工作。（七）對多年上訪的老戶，在摸清主要問題的前提下，采取請上來或走下去的方式，與當(dāng)?shù)赜嘘P(guān)方面研究解決，想方設(shè)法把他們穩(wěn)定在當(dāng)?shù)?。六、通信保障有關(guān)人員在接到信訪通報后，移動電話要保證24小時暢通；值班電話要堅(jiān)持24小時值班，隨時掌握各種信息，保證上傳下達(dá)。二00九年七月十日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