1、以下是商業(yè)信函的寫(xiě)法:第一章格式問(wèn)題1. 格式問(wèn)題:請(qǐng)同學(xué)們?cè)赽ec的寫(xiě)作中采用平頭式的寫(xiě)法。收信人的姓名和地址置于信紙的左上方地址、稱(chēng)呼和結(jié)束禮詞后沒(méi)有標(biāo)點(diǎn)符號(hào)日期在右上方段落從定格開(kāi)始,段落之間的行距為兩行(但在考試中由于受答題卡限制,請(qǐng)同學(xué)們酌情考慮寫(xiě)信人的名字和頭銜在簽名下方2. 稱(chēng)呼和結(jié)束禮詞的注意事項(xiàng):稱(chēng)呼的寫(xiě)法遵循下列原則:Dear Sir or Madam 寫(xiě)信給某一公司,不確定具體的收信人Dear Sir 對(duì)男士,但是你不知道他的具體姓名Dear Madam 對(duì)女士,但是你不知道他的具體姓名Dear Mr Smith 對(duì)男士Dear Ms Smith 對(duì)已婚或未婚的女士Dea

2、r Mrs Smith 對(duì)已婚女士Dear Miss Smith 對(duì)未婚女士Dear John (此處John 為英語(yǔ)中常用男名 對(duì)朋友或你比較熟悉的人(通常為多年生意伙伴稱(chēng)呼與結(jié)束禮詞存在對(duì)應(yīng)的關(guān)系,請(qǐng)同學(xué)們特別注意:Dear Sir or Madam Yours faithfullyDear Mr/Ms/Mrs/Miss Smith Yours sincerelyDear John Best wishes以下均為錯(cuò)誤用法:Dear Mr JohnDear Mr John Smith3. 日期:在英國(guó)英語(yǔ)中,天在前,但是在美國(guó)英語(yǔ)中,月份在前。所以某些特別的時(shí)期容易引起誤解。例如:12 06

3、 2003在英國(guó)指的是:6月21日在美國(guó)指的是:12月6日因此日期要寫(xiě)成:12 June 2003注釋:在bec考試中同學(xué)們可以采用恩波所推薦的用法。但是12 06 2003 的用法仍然是可以使用的,因?yàn)閎ec為英版考試。在使用恩波推薦的用法時(shí),要記住月份使用大些字母開(kāi)頭。天后不必寫(xiě)th、rd、nd或者st。此外,能夠使用縮寫(xiě)的月份是:January February August September October November 和December。第二章寫(xiě)法問(wèn)題預(yù)備參加bec考試的同學(xué)們由于缺乏商務(wù)寫(xiě)作的實(shí)際經(jīng)驗(yàn),對(duì)于寫(xiě)作部分都比較郁悶。恩波結(jié)合歷年考試實(shí)際,為大家準(zhǔn)備了15類(lèi)共計(jì)50

4、個(gè)經(jīng)典的實(shí)戰(zhàn)句型,供大家在考場(chǎng)上使用。我們對(duì)每一個(gè)句型都模擬了一種環(huán)境:1. 信件的開(kāi)頭:We are writing to enqu ire aboutWe are writing in connection withWe are interested in and we would like to know環(huán)境:You want to know the prices of some air conditioners.We are interested in your air conditioner and we would like to know the prices of some a

5、ir conditioners.You saw an advertisement in the newspaper yesterday and you want further information.We are writing in connection with the advertisement in the newspaper yesterday.You want to know if the company you are writing to organizes holidays to Africa.We are writing to inquire about the holi

6、days to Africa that your company organizes.2. 回信的開(kāi)頭:Thank you for your letter of (dateWe have received your letter of (date asking if enquiring about enclosing concerning 環(huán)境:A company wrote to you on 23 July. They wanted to know if you sell photocopiers.Thank you for your letter of 23 July, asking i

7、f we sell photocopiers.A man wrote to you on 18 December. He wanted employment with your company. He also sent his curriculum vitae.We have received your letter of 18 December, enclosing your curriculum vitae.A company sent you a fax on 3 June. They wanted to know if you were going to the marketing

8、conference in London.Thank you for your fax of 3 June, asking if I was going to the marketing conference in London.A woman telephoned you this morning. She wanted to know if her order No. 599 had arrived. Thank you for your telephone call this morning concerning the order No. 599.3. 信件的結(jié)尾:一般結(jié)尾:I loo

9、k forward to receiving your reply/order/products/ect.Looking forward to hearing from you.如果你在信件中提供了信息:I hope that this information will help you.Please contact me if you need any further information.Please feel free to contact me if you have any further questions.Please let me know if you need any f

10、urther information.4. 引入主題:With reference to Further to With regard to I am writing in connection with 注:引入主題的句子可以被寫(xiě)在信件的開(kāi)頭,但with regard to 不能用于信件的開(kāi)頭。環(huán)境:(how would you start a letter about each of the following?an invoice (No. 679 for a photocopierWith reference to Invoice No. 679, we regret to tell

11、you that the product arrived in bad condition.a meeting you had with the addressee on Jan. 16thFurther to the meeting on 16 January, I am delighted to tell you that we are now able to give you a special offer for our Peach Series computer.an advertisement in the times newspaperI am writing in connec

12、tion with the advertisement in the times newspaper yesterday.an application for a post as secretary in your companyI am writing in connection with your application for a post as secretary in our company.a fax order for six computers that you received todaywith reference to your fax order for six com

13、puter, I regret to tell you that they are out of stock at present.5. 告知好、壞消息:好消息:I am pleaseddelightedhappy to tellinformadvise you that 壞消息:I regretam sorry to tellinformadvise you that We regret that 環(huán)境:(complete these sentences using phrases for referring and giving good or bad news.a. _ your ord

14、er for some cupboards, _ we have had to increase the price.b. _ your application for a post as secretary, _ that we would like you to start work as soon as possible.c. _ your application for a post as secretary, _ that you were not successful.d. _ our telephone conversation this morning, _ that your

15、 car is now ready for you to collect.6. 說(shuō)明你所能做的和不能做的:We are unable to We are able to We have been forced to 環(huán)境:You cannot lower your prices.We regret that we are unable to reduce out prices.You have had to raise your prices because the government has increased the sales tax.We have been forced to ra

16、ise our prices because the government has increased the sales tax. However, you can give them a discount of 5% if their order is for more than $8,000.We are able to give you a discount of 5% if your order is more than $8,000.With regard to their second question, you cannot accept payment in Egyptian

17、 pounds but you can accept US dollars or Euros.We are sorry that we are unable to accept payments in Egyptian pounds but we are able to accept US dollars or Euros.7. 說(shuō)明原因:This is owing to due to a result of because of 注:owing to 通常用于不好的消息。如果想在原因中使用動(dòng)詞,請(qǐng)加上the fact that的從句。環(huán)境:increase prices - fall of

18、the dollarWe have been force to increase our prices. This is owing to the fall of the dollar.Delay the delivery of the goods - strike by airline pilotsWe have been forced to delay the delivery of the goods. This is owing to the strike by airline pilots.Increase all salaries by 10% - rise in salesWe

19、are able to increase all salaries by 10%. This is the result of a big rise in sales.Cut all salaries by 10% - fall in salesWe have been forced to cut all salaries by 10%. This is due to the fact that there has been a fall in sales in the past ten months.Cannot deliver your new order - we have not re

20、ceived your payment fro the last orderWe regret that we are unable to deliver your new order immediately. This is owing to the fact that we have not received your payment for the last order.Cancel the meeting - a lot of staff have been illWe have been forced to cancel the meeting. This is because so

21、me members of our staff have been ill.8. 請(qǐng)求采取行動(dòng):Please could you We would be grateful if you could We would be appreciate it if you coul d as soon as possible.without delay.immediately.注:please could you 是最直接的方式。在要求一些一般性的事情時(shí),可以使用這種表達(dá)。環(huán)境:You have seen an advertisement in the newspaper for a post as o

22、ffice manger. You want an application form.I would appreciate it if you could send me an application form.The photocopier in your office has broken down. You want to have it repaired, quickly.We would be grateful if you could send a repairman to fix our photocopier as soon as possible. You have move

23、d your office and you want the post office to forward your letters to your new address.Please could you forward my letters to my new address.You want the telephone company to put another telephone in your office. You need it urgently. We would appreciate it if you could put another telephone in our

24、office immediately.You have written to a company and you want them to reply quickly.I would be grateful if you could give us a reply quickly.9. 抱歉:We must apologize for We apologize for We are extremely sorry for 注:以上句型后請(qǐng)使用動(dòng)詞ing形式。以上句型中的for可以換成that,然后用從句表達(dá)。一般來(lái)說(shuō),解釋產(chǎn)生問(wèn)題的原因,然后在信的結(jié)尾處再次表達(dá)歉意。再次抱歉： Please

25、accept our apologies once again. We hope that this has not caused you any inconvenience. With apologies once again. 10. 要求提供信息： Please could you We would be grateful if you could We would appreciate it if you could give us further details about . inform us (about/if let us know ( about/if We would l

26、ike to know ( about/if 注：如果需要特別重要的信息，可以在以上句型前使用：in particular。 環(huán)境： You wrote a letter to someone and they havent replied. You want to know if they received the letter. We would be grateful if you could let us know if the letter has reached you. A businessman is going to your country. He wants you to

27、 get a visa for him. You need all the details about his passport (his nationality, date of birth, where his passport was issued, and when it expires. Please could you give details about your passport. I would like to know your nationality, date of birth, where your passport was issued and when it ex

28、pires. You want to know about the same businessmans flight (flight number, date and time of arrival. In particular, I would like to know your flight number, date and time of arrival. 11. 輕度抱怨： Unfortunately, + 表示 something is wrong 的句子 環(huán)境： A company has sent you a bill for the wrong goods. Unfortuna

29、tely you sent us a bill for the wrong goods. Please could you send us a correct bill as soon as possible. Your new photocopier has broken down. You have to write to the company who sold it to you. Unfortunately our new photocopier has broken down. Please could you send a repairman to fix it for us a

30、s soon as possible. Two temporary secretaries do not speak English. You have to write to the agency who sent them to you. Unfortunately two temporary secretaries you recommended to us do not speak English. We would be grateful if you could recommend two more who could speak English. You keep receivi

31、ng letters for someone else. You have to write to the post office. Unfortunately I keep receiving letters for someone else. Please could you make the address clear before you deliver letters every day. 12. 提醒某人對(duì)某事的注意： I should like to draw your attention to (the fact that I should like to point out

32、that 如果你提醒的事情對(duì)方已經(jīng)知道（你想表達(dá)你的生氣） ： I should like to remind you that I hope that it is not necessary to remind you that 環(huán)境： One of your staff keeps parking his car in front of the main door, the space which is reserved for the MD. I should like to remind you that the space in front of the main door is r

33、eserved for the MD. Someone is interested in purchasing a large quantity of your simplex cameras. Tell him about 25% discount for large orders. I should like t draw your attention to the fact that we offer about 25% discount for larger orders. One of your staff arrives half an hour late for work eve

34、ry day. (She should start at 9.30. I hope that it is not necessary to remind you that work start at 9: 30 every day. Someone is interested in your products. Tell him that you guarantee that your prices are the largest in the country. I should like to point out that we guarantee that all prices are the lowest in the country. 13. 要求某人采取行動(dòng)： We must insist that DO （DO 指動(dòng)詞原型） 注：請(qǐng)注意這一句型和句型 8 的區(qū)別。 環(huán)境： We must insist