1、飯店交流用語歡迎和問候語：1、Good morning(afternoon , evening) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次見面）Glad to meet you .很高興見到您。3、How are you?您好嗎？Fine ,很好，nks . And you ?。您好嗎？、e to our ho(restaurant , shop).歡迎到賓館（餐廳、商店）來。5、Wish you a most pleasant stay in our ho.愿您在賓館過得愉快。6、I hope you will enjoy yo

2、ur stay with us.希望您在賓館過得愉快。（客人剛?cè)氲陼r）I hope you are enjoying your stay with us.希望您在賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在賓館過得愉快。（客人離店時）7、Have a good time!祝您過得愉快！用語：8、*ho, front desk . Can I help you?*飯店，前廳。您找誰？9、Sorry , Ive dialed the wrong number .對不起，我撥錯號了。10、May I speak to

3、 your general manager?能和Speaking.總經(jīng)理說話嗎？我就是。11、Sorry , he is not in at the moment .對不起，他現(xiàn)在不在。Would you like to leave a message ?您要留口信嗎？12、Par.對不起，請再說一遍，好嗎？I beg your par.對不起，請再說一遍，好嗎？祝賀語：13、Congratulations!祝賀您！14、Happy birthday!生日！15、Happy new year!新年！16、Merry Christmas!圣誕！17、Have a nice holiday!假日！

4、18、Wish you every sucs!祝您成功！答謝和答應(yīng)語:19、nk you (very much) .您（非常感謝）。20、nk you for your advice (information , help)感謝您的忠告（信息、幫助）。21、Its very kind of you .，您真客氣。22、You aree .不用謝。23、Noall.不用謝。t mention it .不用謝。24、Its my pleasure .非常高興為您服務(wù)。(With pleasure.) (My pleasure.)25、I am at your service .樂意為您效勞。26、

5、nk you for staying in our ho.感謝您在酒店下榻。27、Im sorry .很抱歉。28、Excuse me .對不起。29、Im sorry ,Its my fault.很抱歉。那是過錯。30、Sorry to have kept you waiting .對不起，久等了。31、Sorry toerrupt you .對不起，打擾您了。32、Im sorry about this.對此表示抱歉。33、I apologize for this.我為此道歉。34、ts.沒關(guān)系。35、Lets fet it.算了吧。征詢語：36、Can(May)I help you?我能

6、幫您什么嗎？Yes, please.好的。37、What can I do for you .我能為您干點什么？38、Is there anything I can do for you ?能為您效勞的嗎？39、Just a moment , please.請稍等一下。40、May I use your phone?我能借用您的Certainly.當然可以。Yes, of course .當然可以。嗎？指路用語:41、Go upstairs/downstairs.上樓/下樓。42、Its on the second (third) floor .在二（三）樓。43、Excuse me.對不起。

7、Where is the washroom (restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？This way ,please.請這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。45、Itshe lobby near the main entrance.在大廳靠近大門。46、Itshe basemenof the corridor.在室走廊盡頭。提醒用語：47、Mind/(Watch)your step.請走好。48、Please be careful.請當心。49、Pleaset leave anything behind.請別遺忘您的東西。50、t worr

8、y.別擔心。51、Take it easy.放心好了。52、Pleaset smoke here.請不要在這邊抽煙。告別語：53、Goodbye.再見。54、See you late.再見。55、Good night .晚安。56、See you tomorrow.明天見。57、Goodbye andnk you for coming.再見，您的光臨。58、Goodbye and hope to see you again.再見，希望再見到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您

9、好運！前廳：1、Have you a reservation?您預(yù)定過了嗎？2、May I know your name and room number?您能告訴我您的名字與房間號嗎？3、Here is your room key.給您房間。4、Please pay at the cashiers desk over there.請去那邊帳臺付款。5、Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？客房部6、Housekeng .May I come in?客房服務(wù)員，我可以進來嗎？7、Leave your lau

10、ndryhe laundryhe laundry bag behind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。8、I hope Im not disturbing you.我希望沒有打擾您。9、One moment ,madam. Ill bring them to you right away .等一會兒，夫人。我馬上送來。10、Ill send for an electrin( doctor , )我給您請電工（大夫）。餐飲部：11、Sit down , please .Here is the.請坐，給您菜單，先生。May I take your ord

11、er ,sir?您要點菜嗎？12、What would you like to have ,coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with you dinner?您用餐時要喝點酒嗎？14、Service hours are:（餐廳）供應(yīng)時間是： 7:00a.m.to 9:00a.m.for breakfast.早餐 7 點到 9 點。 11:30a.m.to1: 30p.m.forch.午餐 11 點半到 1 點半。 6:30p.m.to 8:30p.m.for dinner.晚餐 6 點半到 8 點半。15、Her

12、e is the bill. Please sign it.這是您的帳單，請簽字。銷售用語：1、What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hoand tariff.這是介紹飯店的小冊子和價目表。3、Well give you a 10%(ten percent ) discount.給您九折。4、Well offer tour guides complimentary breakfasts.給陪同提供免費早餐。5、We accept your te

13、rms.接受您的條件。用語：6、May Iroduce myself?讓我介紹。7、May I present you a litter souvenir?請接受的一點小紀念品。8、Lets drink to our friendship!為的友誼干杯！9、Let me proe a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers!干杯！(Bottoms!)征求意見用語：11、How do you like Chifood?您喜歡中國菜嗎？12、What do you think of our service ?您對的服務(wù)意見？

14、13、nk you for your comments(compliment, suggestions).您給提的意見（贊揚、建議）。14、Im afraid its against the hos regulations.這是飯店規(guī)章制度的。15、In our howet accept tips.飯店是不收小費的。Its our pleasure to serve our guests well.為能為客人服務(wù)好而感到高興。nk you all the same.然而，還是要您。16、Im afraid youll have to pay for thedamage.您必須賠償。17、nk

15、you forling us about it.您告訴Ill looko the mater right away.我馬上去處理這件事情。18、Iare you it wonppen again.我保證此類事情不會再發(fā)生。19、Pleaset worry ,sir (madam)先生（夫人），請不必擔心。I; send someone up to your room right away.我馬上派人到你的房間去。20、I cant guarantee anything ,but Ill try my best.我不能保證，但我會盡力而為。21、What can I show you.您要買什么？22、How do you like this fashion (color ,size ,design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？23、The extra large size of this color is out o