1、-本頁(yè)為預(yù)覽頁(yè)P(yáng)AGE14-本頁(yè)為預(yù)覽頁(yè)-本頁(yè)為預(yù)覽頁(yè)22春學(xué)期（高起本：1509、1603、1609、1703）客房部運(yùn)營(yíng)與管理（一）（二）（EI雙語(yǔ)）在線作業(yè)-00001第1題. The room status report sometimes called( )選項(xiàng)A：Room status list選項(xiàng)B：Room status sheet選項(xiàng)C：Housekeeping status report選項(xiàng)D：Housekeeping report參考答案：D第2題. ( )是布件織物的質(zhì)量標(biāo)志之一。選項(xiàng)A：顏色質(zhì)量選項(xiàng)B：耐洗次數(shù)選項(xiàng)C：規(guī)格尺寸選項(xiàng)D：厚薄程度參考答案：B第3題. Un

2、sealed wood is a kind of the ( )surface選項(xiàng)A：Porous選項(xiàng)B：Semi-porous選項(xiàng)C：Nonporous選項(xiàng)D：Non of the above參考答案：A第4題. The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )選項(xiàng)A：Skipper選項(xiàng)B：DNCO選項(xiàng)C：Due out選項(xiàng)D：Sleeper參

3、考答案：B第5題. 酒店洗衣房的洗滌設(shè)備要求員工對(duì)多達(dá)( )種洗滌過(guò)程進(jìn)行選擇。選項(xiàng)A：10選項(xiàng)B：9選項(xiàng)C：8選項(xiàng)D：7參考答案：A第6題. ( )能抑制洗滌劑的能力,從而需要使用更多的洗滌劑才能達(dá)到清潔的目的。選項(xiàng)A：鈣選項(xiàng)B：鐵選項(xiàng)C：鎂選項(xiàng)D：磷參考答案：A第7題. Performance standard means ( )選項(xiàng)A：A required level of performance that establishes the quality of work can be done.選項(xiàng)B：A required level of work that establishes t

4、he quantity of work can be done.選項(xiàng)C：A requested level of performance that establishes the quality of work needs to be done.選項(xiàng)D：A required level of performance that establishes the quality of work must be done.參考答案：D第8題. 服務(wù)員在清掃房間時(shí)應(yīng)將鑰匙 ( )選項(xiàng)A：放工作車(chē)?yán)镞x項(xiàng)B：隨身攜帶選項(xiàng)C：暫放在行李柜上選項(xiàng)D：插在門(mén)鎖上參考答案：B第9題. 客房部服務(wù)員在做浴室清潔作業(yè)時(shí)

5、, 勿用 ( ) 抹塵.選項(xiàng)A：客用的毛巾選項(xiàng)B：濕的摸布選項(xiàng)C：噴了藥劑的摸布選項(xiàng)D：干的摸布參考答案：A第10題. 清潔劑去污效果的好壞主要取決于它的( )的含量和質(zhì)量.選項(xiàng)A：酸性物質(zhì)選項(xiàng)B：芳香劑選項(xiàng)C：表面活性劑選項(xiàng)D：過(guò)氧化物參考答案：C第11題. 標(biāo)準(zhǔn)間的英文表示為 ( )選項(xiàng)A：DR選項(xiàng)B：SS選項(xiàng)C：SR選項(xiàng)D：CR參考答案：C第12題. 勞動(dòng)生產(chǎn)率標(biāo)準(zhǔn)量要計(jì)算出( )選項(xiàng)A：每間需多長(zhǎng)時(shí)間打掃出來(lái)選項(xiàng)B：日工作時(shí)間累計(jì)選項(xiàng)C：日需清潔房間質(zhì)量選項(xiàng)D：日需清潔房間數(shù)量（符合質(zhì)量標(biāo)準(zhǔn)）參考答案：D第13題. Teams of two people are usually ass

6、igned( ) rooms選項(xiàng)A：2025 rooms選項(xiàng)B：2530 rooms選項(xiàng)C：3035 rooms選項(xiàng)D：3540 rooms參考答案：C第14題. 100間客房勞動(dòng)生產(chǎn)率為30分鐘清潔一間房,在開(kāi)房率80%的情況下要多少小時(shí)完成( )選項(xiàng)A：40選項(xiàng)B：30選項(xiàng)C：20選項(xiàng)D：80參考答案：A第15題. 可循環(huán)使用物品的計(jì)量單位是 ( )選項(xiàng)A：最大或最小儲(chǔ)存量選項(xiàng)B：標(biāo)準(zhǔn)量選項(xiàng)C：最大使用&最小使用量選項(xiàng)D：全錯(cuò)參考答案：B第16題. 酒店客房部安排2個(gè)客房服務(wù)員一起工作,這樣做的優(yōu)點(diǎn)包括哪些?選項(xiàng)A：提升員工人身安全度選項(xiàng)B：互相學(xué)習(xí)選項(xiàng)C：互相監(jiān)督選項(xiàng)D：減少員工偷竊行為

7、參考答案：A,B,C第17題. Brushing can remove ( )from fabrics. ( )選項(xiàng)A：Dust選項(xiàng)B：Particles選項(xiàng)C：Soil選項(xiàng)D：Water參考答案：A,B第18題. How to reduce employee Theft. ( )選項(xiàng)A：Management must set standards and act as role model選項(xiàng)B：Employee handbook should spell out the consequences of steeling hotel property選項(xiàng)C：Rules must be enfo

8、rced選項(xiàng)D：Screen all applicants before making job offer. This includes background check for any criminal conviction參考答案：A,B,C,D第19題. What equipment do you need to clean PAs. ( )選項(xiàng)A：Vacuum cleaner選項(xiàng)B：Floor polisher選項(xiàng)C：Mop選項(xiàng)D：Broom選項(xiàng)E：Dust pan and brush參考答案：A,B,C,D,E第20題. As a housekeeping room attendan

9、t, how do you make the room cleaning easier.( )選項(xiàng)A：By checking equipment for faults before use選項(xiàng)B：By using the right cleaning equipment for each cleaning task選項(xiàng)C：By using equipment as it was intended to be used選項(xiàng)D：By following cleaning procedures參考答案：A,B,C,D第21題. Hand Caddy is a kind of box to carry

10、 all the cleaning supplies for the guestroom and bathroom. May include ( )選項(xiàng)A：Cleaning cart選項(xiàng)B：Spray window and glass cleaner選項(xiàng)C：Bowl brush選項(xiàng)D：Dusting solution參考答案：B,C,D第22題. Fixtures and Fittings include ( )選項(xiàng)A：Heating選項(xiàng)B：Carpet選項(xiàng)C：Pictures選項(xiàng)D：Lamps參考答案：A,B,C,D第23題. How to clean a stayover when the

11、 guest is not in the room.( )選項(xiàng)A：Never leave the room unattended with the door open選項(xiàng)B：Dont touch personal items選項(xiàng)C：Dont throw anything way that is not in a bin選項(xiàng)D：Change bed linen according to hotel procedures and standards參考答案：A,B,C,D第24題. In housekeeping department, personal protective clothing i

12、ncludes.( )選項(xiàng)A：Gloves選項(xiàng)B：Face mask選項(xiàng)C：Goggles選項(xiàng)D：Dusters參考答案：A,B,C第25題. When we clean public areas,what equipment do you need.( )選項(xiàng)A：Vacuum cleaner選項(xiàng)B：Floor polisher選項(xiàng)C：Toilet cleaner選項(xiàng)D：Broom參考答案：A,B,D第26題. Linen including ( )選項(xiàng)A：Bed linen選項(xiàng)B：Bath linen選項(xiàng)C：Table linen選項(xiàng)D：Uniform參考答案：A,B,C第27題. The

13、primary functions of housekeeping department includes ( )選項(xiàng)A：Cleaning guest rooms選項(xiàng)B：Cleaning PA選項(xiàng)C：Establish and maintain cleaning standards選項(xiàng)D：Selling guestrooms參考答案：A,B,C第28題. 哪幾項(xiàng)屬于客房部的工作質(zhì)量標(biāo)準(zhǔn) ()選項(xiàng)A：鏡子清潔是否無(wú)水漬，無(wú)污漬，無(wú)皂垢選項(xiàng)B：地毯吸塵是否到位，無(wú)垃圾，碎紙屑，頭發(fā)等殘留選項(xiàng)C：?jiǎn)T工工服無(wú)破損，干凈無(wú)污漬選項(xiàng)D：床單鋪得是否挺闊，中線居中，三層床單無(wú)破損參考答案：A,B,D第29題

14、. 客房部中不受飯店開(kāi)房率水平的變化與影響的崗位包括 ()選項(xiàng)A：客房部經(jīng)理選項(xiàng)B：樓層客房服務(wù)員選項(xiàng)C：日班主管選項(xiàng)D：日班辦公室職員參考答案：A,C,D第30題. 客房部日常使用的小型設(shè)備包括()選項(xiàng)A：摸布選項(xiàng)B：掃把和拖把選項(xiàng)C：清潔提桶選項(xiàng)D：橡皮手套參考答案：A,B,C,D第31題. “待修房”(Out-Of-Order)是指客房有些小問(wèn)題暫時(shí)不允許出租。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第32題. 經(jīng)濟(jì)型飯店提供必要的住宿設(shè)施,而非不必要的高檔次居住設(shè)施。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第33題. Acid means cleaner heavy duty cleaner, use

15、d on porcelain (e.g., toilets). Use with care.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第34題. Minimum/maximum level is used to measure the on hand quantity for the non-recycled inventoried items.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第35題. 小冰箱里的啤酒是免費(fèi)給客人飲用的。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第36題. An income statement is a report of what actually occurred, while the o

16、perating budget is a forecast or plan for what is to come.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第37題. 客房服務(wù)員在清潔客房的時(shí)候,要將工作車(chē)內(nèi)側(cè)朝向客房,用工作車(chē)堵在房門(mén)口。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第38題. While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B

17、第39題. A neutral detergent is an all purpose detergent used on many surfaces and suitable for light cleaning duties.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第40題. 大多數(shù)的洗衣房屬于餐飲部管理,因?yàn)橄匆路坎技蠖鄶?shù)來(lái)自餐飲部.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第41題. In most hotels, the front office department generates more revenue than any other area in the hotel.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)

18、參考答案：B第42題. 客房部與前廳部?jī)蓚€(gè)部門(mén)工作接觸非常多,尤其是前臺(tái)與客房部的工作接觸頻繁。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第43題. As one of guest loan items, iron is often set on room attendants cleaning cart.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第44題. Room attendant should clean windows, tracks, and sills according to the procedure of the dusting.選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第45題. 由于勞務(wù)成本是客房部最大的單項(xiàng)開(kāi)支,所以對(duì)于客房部經(jīng)理來(lái)說(shuō)如何控制與安排恰當(dāng)數(shù)量的員工來(lái)上班,不使客房部支付不必要的勞動(dòng)力成本是一件大事。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：A第46題. 客房不是帶動(dòng)飯店其他部門(mén)經(jīng)營(yíng)活動(dòng)的樞紐。選項(xiàng)A：對(duì)選項(xiàng)B：錯(cuò)參考答案：B第47題. Detergents are designed to loose dirt