1、 葉予舜 二O二O年四月二十一日星期二different from the reservation.Obtain payment method from guest:? Credit card: ask for the credit card and? 現(xiàn)金付帳：向客人詳細(xì)說(shuō)明現(xiàn)金付帳的相關(guān)規(guī)定。收取預(yù)付金或壓印信用卡，以便客人使用電話或在各部門簽單。 如收取現(xiàn)金，請(qǐng)開(kāi)具收據(jù)。take down its number and expire dateVoucher: Collect the voucher from the guest, check so the rate and number

2、of9.向抵店客人介紹客房。（參照 9.向抵店客人介紹客房。（參照 S&P:介紹客房）and attach the voucher to the registration card. Ask the guest how extra charges will be settled.Direct billing: Ensure this has beenpre-arranged, with a back up attachedto the registration card. Check whathas been agreed to bill, i.e. room only, room and b

3、reakfast etc, and verify this with the guest.pre-arranged, with a back up attachedto the registration card. Check whathas been agreed to bill, i.e. room only, room and breakfast etc, and verify this with the guest.?？腿巳胱∮淇?，離開(kāi)房間。.將填完的“賓客登記表”及現(xiàn)金，如果有的話，移交給前臺(tái)接待。Cash payment: explain the credit policyfor

4、cash payment diplomatically, collect cash pre-payment or ask for animprint of credit card as deposit for thestay, in order to be able to usetelephone and the Hotels outletsetc.Give receipt to the guest if a cash deposit is paid.Proceed to introduce the Guest room to the arriving guest. (Refer to S&P: Introduce Room to Guest).Wish guest a pleasant stay and leave the room.Handover