1、Smart Start Banquet BANQUETINGDAY THREE THIRD SESSION7.30am to 2.00pmMUSLIM TABLE SERVICE穆斯林餐桌服務(wù)How to do a proper Muslim table service ?Pick up the dome with food and place it on the baseEnsure the dome stand is on確保圓頂屋是開(kāi)著的Ensure the dome has hot water in it確保有熱水在里面2. Ice water冰水Present ice water o

2、n the table在桌子上準(zhǔn)備好冰水3. Greet the guests問(wèn)候我們的客人Smile and say “Good afternoon / evening Sir/Madam”. Greet them by their name if you remember them. Pull out the chair and let the ladies seat first微笑并且說(shuō)中午好,晚上好,先生/女士,問(wèn)候他們通過(guò)他們的姓名如果你記的他們的名字,為客人拉位子并且要先給女士拉位子How to do a proper Muslim table service ?4. Take t

3、he drinks order first首先呈上飲料單Unfold napkins onto the guests lap from the right hand side of the guest. Serve the drinks using service tray展開(kāi)餐巾從客人的右邊為客人鋪在客人膝上腰下的大腿部分.用托盤(pán)為客人服務(wù)飲料.5. Place a dummy waiter around your table without obstructing the traffic在不阻礙客人的情況下安排一個(gè)侍者圍繞餐桌為客人服務(wù)6. Serve the first course (

4、 Soto a yam )服務(wù)的第一步Pick up the soup from the kitchen安排從廚房接取湯Soup will it on the dummy waiter and serve from the right side of the guest湯應(yīng)該從右邊為客人服務(wù)How to do a proper Muslim table service ?7. Clearing the first course清理的第一步Use a service tray and clear from the right side of the guests從客人的右邊用托盤(pán)為客人清理Cle

5、ar away the soup spoon, saucer and bowl and move clock wise用順時(shí)針?lè)较蚴兆呖腿说臏?茶碟,和碗8. Service of main course 5 items with rice服務(wù)主菜Before serving the main course, collect the dinner plate from the heater and place them for every guests from the right hand side of the guest 在服務(wù)主菜之前先為客人從右邊準(zhǔn)備好從加熱器那里取來(lái)的正餐盤(pán)Ope

6、n up the cover and place the service gear on every dishes Serve them rice individually one by one form the left hand side of the guest從客人的左手邊逐個(gè)為客人服務(wù)米飯How to do a proper Muslim table service ?9. Offer them rice for second helping為客人提供第二次米飯服務(wù)10. Clearing of the main course撤正餐Check with the guest if th

7、ey have finished eating. ie: look at the knife and fork if it is placed straight together on the plate, you can ask them “excuse me sir/madam, may I .” offer your second helping ?詢問(wèn)客人他們是否用餐結(jié)束。例如觀察刀叉在盤(pán)子上是否擺放整齊，你可以詢問(wèn)客人打擾了先生/女士，你還需要再來(lái)點(diǎn)什么嗎？How to do a proper Muslim table service ?11. Close the dome cove

8、r first before clearing cutleries and dinner plates在清洗刀叉和盤(pán)子之前要先關(guān)閉汽包蓋Clear the plates and cutleries from the right side of the guest 從右邊客人收刀叉和盤(pán)子Clear the salt and pepper清理食言和胡椒12. Bring down the spoon and fork before pick up the dessert在上甜品以前先把叉子和勺擺好13. Dessert fresh fruits 甜點(diǎn)-水果Pick up from kitchen

9、and place it for every guest from the right hand side of the guest從客人的右手邊為每位客人上甜品How to do a proper Muslim table service ?14. Coffee and tea咖啡和茶Coffee cups will be pre set on the side stations咖啡杯應(yīng)該擺好在每個(gè)臺(tái)邊Place the coffee cups, saucer and teaspoon for every guest為每個(gè)客人擺好咖啡杯，墊碟，和咖啡勺。Place it on the top

10、 of their dessert把這些東西擺放在客人的甜點(diǎn)的前面15. Place a set of sugar / creamer on the table在桌子上擺好一份糖和奶盅16. Check with them if they have finished their dessert咨詢客人他們是否用餐結(jié)束17. Clear the dessert plates and cutleries from the right side of the guest從客人的右邊撤掉甜品盤(pán)和刀叉How to do a proper Muslim table service ?18. Pick up

11、 coffee / tea from the kitchen and offer them coffee and tea從廚房取好咖啡和茶并及時(shí)為客人提供Offer them from the right hand side i.e: “excuse me Sir/Madam could I offer you some coffee/tea” ?從客人的右手邊提供咖啡和茶，例如：您需要來(lái)點(diǎn)咖啡還是茶呢19. Close the coffee cup for those who are not having coffee or tea為那些不需要咖啡和茶的客人撤掉杯子20. Refill th

12、e coffee/tea until they leave the ballroom為客人不滿咖啡/茶知道客人離開(kāi)Clear coffee cup if they do not want refill如果客人不需要就為客人撤掉咖啡杯How to do a proper western table set - up?WESTERN TABLE SET UP西式餐桌擺臺(tái)Layout tables according to number of persons 根據(jù)人數(shù)來(lái)布局Table cloth桌布Spread table cloth evenly to cover all the table le

13、gs 伸展桌布蓋住桌子的每個(gè)腿3. Set following service ware on the table table buffet forkHold the table knife by its handle with your thumb and index finger. Place knife on the right with the blade facing inwards and fork on the left side. Set them at least 10 inches apart and approx 1 cm away from the edge of th

14、e table用拇指和食指握住刀柄放在餐面的 右邊，刀面朝內(nèi)，把叉子放在餐刀的左邊How to do a proper western table set - up?4. Soup spoon 湯Place it top the right hand side, close to the table, leave a gap of 1 cm from the table edge擺放在右手邊的上方和餐桌的邊緣有一厘米的距離5. Salad fork and fish knife 沙拉叉和魚(yú)刀Place the salad fork on the left hand side, just on

15、the outside of table fork with the lower edge ( near the handle ) just directly above the upper edge of the table fork擺放沙拉叉在左手邊,放在正餐叉的外面靠近起把手)6. Bread and butter plate面包黃油盤(pán)Place it to the left of fork, with the plates edge on same level with the forks tip把其擺放在叉子的左邊，盤(pán)子的邊緣與叉尖持平How to do a proper weste

16、rn table set - up?7. Butter knife黃油刀Place the fork horizontally above the table knife and fork水平擺放在正餐刀叉前方8. Dessert fork and spoon 甜品叉勺Place the fork horizontally above the table knife and fork水平的擺放在正餐叉勺前方9. Water goblet and wine glasses 水杯和紅酒杯White wine glass will be set 1 cm above the tip of the d

17、inner knife白葡萄酒杯應(yīng)該放在正餐刀前一厘米的地方How to do a proper western table set - up?10. The red wine glass is set on the right side. All three glasses must be transversal to the napkin紅葡萄酒杯放置在右邊11. Napkin 餐巾Napkins should be neatly folded and placed in between the table knife and table fork所有的餐巾必須是折疊整齊并且放在正餐刀叉之

18、間12. Salt pepper shakers 食鹽胡椒瓶Place it in the center of the table, with each pair on the opposite side放在桌子的中央，兩瓶相對(duì)一邊一個(gè)Refill the salt and pepper before putting it on the table在擺放之前把食鹽和胡椒重新裝滿How to do a proper western table set - up?13. Menu 菜單 2 menus per table and place it in the center on ach side

19、 of the table每桌兩份菜單并分別放在桌子的中央 Double check the menu before placing it on the table在擺放在桌子上前請(qǐng)?jiān)俅螜z查下菜單14. Flowers鮮花 Place the flower arrangement in the center of the table 把插好的鮮花放在桌子中央15. Table numbers桌子數(shù) Stick the numbers on the table stand and place it on the table直立的擺放餐桌的數(shù)字在桌子上How to do a proper west

20、ern table set - up?Mis-en-placeCoffee cup / saucer咖啡杯和墊碟Tea spoon 咖啡勺 tray托盤(pán)Water pitcher水扎Coffee pot咖啡壺Sugar and creamer set糖和奶盅Soup cup / saucer 湯碗和墊碟Table crumberExtra cutleries額外的刀叉Tabasco, black pepper miller, mustard, chili sauce, tomato mustard辣椒仔，手磨黑胡椒，芥末，咖喱調(diào)味汁，番茄醬Bread plate面包盤(pán)Butter dish黃油

21、碟Service gear服務(wù)用具How to do a proper western table set - up?WESTERN FOOD SERVICE西餐食品服務(wù)How do we start a western food service ?Butter to pre set on table黃油擺在桌子上Light up the candles 10 minutes before guest arrival 在客人抵達(dá)的十分鐘前點(diǎn)上蠟燭Stand next to the tables at 8 oclock和桌子呈8點(diǎn)鐘方向Smile at the guest總是對(duì)客人微笑Maint

22、ain eye contact 保持眼神交流Greet the guest ( good evening sir, welcome to Crown Plaza Mutiara KL )歡迎客人Assist them to pull the chair to be seated 為客人拉椅子Serve ice water in the goblet, from the right hand side of the guests在客人的右手邊為客人服務(wù)冰水Take drinks order according to the drinks available for the function根據(jù)飲

23、料的功能為客人呈上飲料單Wait for the table to be fully occupied 等待直到桌子坐滿Follow the same sequence of service for everybody按照同樣的次序服務(wù)每個(gè)人How do we start a western food service ?12. Introduce your self to the guest ( hello, my name is Raj, I will be taking care of your table today, I will always be at your service )

24、向客人介紹你自己13. Unfold the napkin on to their lap, when there are seated ( check the program before unfold the napkin)當(dāng)客人就做后為客人展開(kāi)餐巾14. Place dummy waiter at 8 oclock和餐桌保持8點(diǎn)鐘方向How should we serve the western food ?Serve the first course prawn cocktail服務(wù)第一道菜-基圍蝦To serve the first course, 2 waiters from th

25、e neighboring tables will be assigned to serve table (A) first, then followed by table (B)服務(wù)第一步，由兩個(gè)服務(wù)員服務(wù)然后服務(wù)第2桌。Both of them carry 5 plates, using tray, to serve 10 people in one time. Serve the food from the right hand side of the guest一次這兩個(gè)服務(wù)員用托盤(pán)搬運(yùn)5個(gè)盤(pán)子去服務(wù)10個(gè)客人。從客人的右邊為客人呈上食品To serve all 19 guest in

26、 one table at the same time與此同時(shí)去服務(wù)就坐的19個(gè)客人How should we serve the western food ?Serve the rolls服務(wù)面包圈 Serve the rolls from left hand side of the guests by placing it on the BB plate從左手邊為客人服務(wù)用面包盤(pán)盛著的面包圈 Offer them butter which has already been pre-set on the table為每桌客人提供事先準(zhǔn)備好的黃油 Check on the ice water

27、and beverages while they are having their meal當(dāng)客人用餐時(shí)候檢查冰水和飲料 Serve the ladies first and move clockwise按順時(shí)針?lè)较驗(yàn)榕績(jī)?yōu)先服務(wù)How should we serve the western food ?Clearing the 1st course清理第一步 Using a tray cleat the first course together with the dessert knife and fork用托盤(pán)清理所有的第一步 Clear from the right hand side

28、 of the guest and move clockwise從客人的右手邊為客人清理冰按順時(shí)針?lè)较驗(yàn)槊课豢腿饲謇鞨ow should we serve the western food ?2. Serve the 2nd course wild mushroom soup服務(wù)第二部-野生蘑菇湯 10 soup bowls and saucers are pre-set on the tray 用托盤(pán)為每桌服務(wù)10個(gè)湯碗和調(diào)味汁 Pick up and serve from the right hand side of the guest從客人的右手邊為客人服務(wù) Serve the firs

29、t lady and move clockwise to finish the service按順時(shí)針?lè)较驗(yàn)榈谝晃慌糠?wù)知道服務(wù)結(jié)束 Check on the ice water, beverage, ash tray, rolls and butter, while they are having soup填滿冰水，飲料，更換煙灰缸，面包圈和黃油，當(dāng)客人喝湯時(shí)Clearing the soup 收取湯碗 Using a service tray, clear from the right hand side of the guest從客人的右手邊用托盤(pán)為客人服務(wù) Sort out the

30、cleared items, nicely on the service tray using the decoy system整理清洗過(guò)的，仔細(xì)的用托盤(pán)為客人收取How should we serve the western food ?3. Serve the main course sirloin steak服務(wù)第三步-牛排The main course is plated, so the waiter will again use the buddy system, meaning waiter A and B will combine to serve one tale first

31、proceeding on the next table牛排已經(jīng)放在盤(pán)子里，因才應(yīng)該有兩個(gè)服務(wù)員合作為客人服務(wù)，一桌結(jié)束再服務(wù)下一桌Serve from the right hand side of the guest從客人的右手邊上菜Serve the first lady and continue to move clockwise to finish the service第一服務(wù)女士并且繼續(xù)按照順時(shí)針的方向服務(wù)直到結(jié)束Check on the ice water, beverage, ash trays, bread rolls and butter檢查冰水，飲料，煙灰缸，面包圈和黃油

32、How should we serve the western food ?Clear the main course, from the right of the guest using a tray用托盤(pán)從客人的右邊為客人撤餐Then come back to clear away the BB plate, BB knife, butter dish and salt & pepper然后回來(lái)撤掉面包盤(pán)，面包刀，黃油碟和食鹽以及胡椒Crumb the table with service cloth and BB plate as under liner for crumbs 用抹布清潔

33、桌子上的面包碎屑和面包盤(pán)Bring down dessert spoon from the right and move to the left of the guest to bring down the dessert fork. Make sure the table is clean before serving the dessert從客人的右手邊為客人擺放好甜品勺冰走道客人的左邊為客人擺放甜品叉，在服務(wù)甜品前確保餐具都是干凈的There shouldnt be any cutlery on the table except for dessert spoon and fork那里步

34、應(yīng)該有任何刀叉在桌子上除了甜品刀叉Do not cross your arms in front of the guest在客人面前步要交叉胳膊Clearing of the main course4. Serving dessert ice cream pie服務(wù)甜品-冰淇淋派The dessert is plated , so the waiters will again use the buddy system, meaning waiter A and B will combine to serve one the table first, before proceeding to t

35、he next table兩個(gè)服務(wù)員一起合作為客人服務(wù)已裝盤(pán)的甜品Serve from the right hand side of the guest從客人的右手邊為客人上甜品Serve the lady first and continue to move clockwise to finish the service按照順時(shí)針的方向先為女士服務(wù)直到結(jié)束，Check on the ice water, beverage , ash trays檢查冰水，飲料，煙灰缸Make sure no cutlery on the table確保桌子上沒(méi)有多余的餐具How should we serve

36、 the western food ?How should we serve the western food ?5. Coffee and tea咖啡和茶Pick up pre set coffee cup from the mis-en-place area. Place one for every guest and put the creamer and sugar bowl in the centre of the table為每位客人服務(wù)咖啡并且把糖和奶盅擺放在桌子中央Place the coffee cups from the right hand side of the gue

37、st從客人的右手邊為客人上咖啡Go with the coffee first, and then come back for the tea 先上咖啡然后再上茶Close the up, if somebody doesnt want to have anything如果客人不需要就什么都不用上How should we serve the western food ?6. FriandisesOffer from the left of the guest using left hand用左手從客人的左手邊為客人服務(wù)Remainder to place on the table, offer 2nd helping剩余的留在桌子上提供2次服務(wù)7. Clearing coffee cups撤掉咖啡杯Useing tray to clear coffee cup, saucer, creamer, sugar bowl and the friandises用托盤(pán)清理咖啡杯，奶盅，糖，碗Clear from the right hand side of the guest and move clockwise按照順時(shí)針的方向從右手邊