Roomtohaveagreatstart成的開BarTeamLeader酒吧主管HotelLevel:店級JobBand:位級

IV—77

Department:門ReportsTo:屬級

Food&BeverageServices飲務(wù)門Asst.Food&BeverageManager,&BeverageManager,DirectorFood&BeverageManager飲理理餐經(jīng)，餐總OVERVIEW職位概述

Managethebar/loungeoperationsofthehoteltoensuretheachievementofestablishedbeveragequalityandguestservicequalitystandardsanddepartmentalrevenueandprofit管理酒酒吧和啡廳的營，確已打造酒水質(zhì)和賓客務(wù)質(zhì)量準(zhǔn)，以部門收和利潤標(biāo)。Adheretolocalregulationsconcerninghealth,safety,orothercompliancerequirements,aswellasbrandstandardsandlocalpoliciesandprocedures.遵守當(dāng)?shù)男l(wèi)生安全法，或其適用的定，以品牌規(guī)和當(dāng)?shù)匾?guī)章制。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,attentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我們希望賓客感覺風(fēng)格獨特、時尚現(xiàn)代和入洞悉這意味們需要：

親切、滿自信體現(xiàn)尊來展現(xiàn)有力你。理解和測賓客需要、到細(xì)心到、具人翁精、把事辦好，持注下見多識、分享歷、展你的風(fēng)來創(chuàng)造人感覺別的時，做到令人難。DUTIESANDRESPONSIBILITIES作職責(zé)

DeliverBeverageserviceofhighstandardandinaccordancedepartmentalstandardsandprocedures按照部的規(guī)范程序提高標(biāo)準(zhǔn)餐飲服。Developdepartmentalstandardsandprocedurespromotesalesmanship,beveragecreativityandprofit

為銷售飲品創(chuàng)和利潤定部門規(guī)范和序。Communicatestohis/hersuperioranydifficulties,guestcommentsandotherrelevantinformation與上級導(dǎo)交流關(guān)疑難客人意和其它關(guān)信息DeliversdailybriefingsandattendsotherFoodandBeveragemeetingsasscheduled召開每例會和加計劃的餐飲會議。Deliverstrainingsessionsinlineadepartmentalmonthlycalender按照部的月度動日歷供制定培訓(xùn)課。Preparesforservicebyensuringthedepartment’s:確保部的以下項工作緒為客提供服：oooooooooooooooo

GroomingisimpeccableandinaccordancewithICHGpersonalpresentationstandards遵守洲酒店集的個人表儀容范著裝可挑剔Equipmentisclean設(shè)備干Equipmentissortedandstored設(shè)備分且存放Glasswareispolished玻璃器擦亮Requirementsforspecialoccasionsare特別活的要求備就緒Musicison放音樂Lightingison開燈Outletisreadyforserviceandguestcomfort酒吧準(zhǔn)就緒為人提供適的服。

Carriesouteffectiveservicebyensuringallstaffareawareoftheirrolein:確保所員工了自己的責(zé)高效提供服：ooooooooooooooo

Greetingandseatingguests迎賓并排客人坐Explainingandup-sellingdailybeveragespecials說明并銷每日特價飲Processingfoodordersaccurately準(zhǔn)確的食品單Usingtraysandjackseffectively有效的用托盤托盤架Quicklytakingfoodbeverageorders快速的客人寫飲訂單Ensuringpaymentmethodsarehandledaccurately確保準(zhǔn)的處理款方式Ensuringworkingareasarecleanedre-setquickly確保工區(qū)快速清潔和新擺放齊EnsuringthebarcleanPageof6第2頁，6頁

ooooo

確保吧干凈Regularlycleaningashtrays定時清煙灰缸ConversingwithGuestsinrelationtothefoodandbeverageproducts與客人談有關(guān)餐飲產(chǎn)

Carriesouteffectivebeverageservicebyensuring:通過確以下內(nèi)高效的供飲品務(wù)：oooooooooo

Beveragesareup-soldandregularlyreplenished,abidingbyresponsiblealcoholserviceregulations遵守酒飲料服歸定，銷飲料定時為人續(xù)酒ConverseGuestsaboutwine,advisingthetypesandstylesofwine,takingwineordersandserving與客人論葡萄，建意萄酒的種和風(fēng)，寫單為客人酒Promotingandsellingcocktailsguests向客人銷雞尾Makingandpresentingcocktails調(diào)配和飾雞尾Coffeeandteaisservedhotandinaccordancewithstandard按規(guī)范供熱的啡和茶

Patroncarestandardsareadheredtobyensuring:通過確以下方遵守賓服務(wù)規(guī)：oooooooooooo

Guestsareadvisedonalcoholicbeverages給予客有關(guān)酒飲料的議Thestrengthsalcoholadvisedandguestsareadvisedastheireffect告知客酒精強，并告客人對們的影。Compliancewithlegalprovisionslocalliquorcodes遵守法規(guī)定和方酒精品條例Levelofintoxicationofguestsisassessedandappropriateactiontaken評定客的醉酒度并采必要的施Adviseguestonthehotel’spolicysmoking通知客酒店的煙規(guī)定Monitorfactorswhichinterferewiththetotalexperienceoftheguest監(jiān)測影客人總體驗的方面工

Cellaroperationsarecarriedoutincluding:酒窖管包括：oooooooo

Correctofrefrigeration正確的用冰箱統(tǒng)Effectiveoperationofthepost-mixsyrupsbulkdispensesystem有效的用后混桶裝糖分裝設(shè)Operatingthebeerreticulationsystem使用啤過濾裝Adheringtostockcontrolprocedures遵循存管理程

TakeappropriateactiontoresolveguestcomplaintsPageof6第3頁，6頁

正確處客人的訴。Requisitionbaritemsaccordingtobarstocks根據(jù)酒存貨量取酒吧品。Trainattendant,helpbushelpbasicbeverageknowledgebeverageservice為酒吧應(yīng)生提基本的料知識飲料服的培訓(xùn)CompletespillagereportandsubmittoandBeveragemanagerattheConclusionofeachshift填寫灑單并在班結(jié)束交給餐經(jīng)理。AssisttheFoodandBeverageManagertoandreviewoutletmusicians協(xié)助餐經(jīng)理尋和審評樂師。Assisttopromotethemusicians協(xié)助樂的推廣作。Designpromotionalmaterialwhichisaimedincreasingrevenue,coversandprofitforBarwiththeapprovaloftheFoodandBeverageManager設(shè)計以加收入人數(shù)和潤為目的酒吧傳材料然后由飲經(jīng)理批。WorksSuperiormanpowerplanningandneeds和上級導(dǎo)一起行人力劃和管需求。WorkswithSuperiorinthepreparationandmanagementoftheDepartment’sbudget和上級導(dǎo)一起制和管部門預(yù)。ACCOUNTABILITY責(zé)任范圍Numberofemployeessupervised管理的員DirectBarAttendant直接

酒吧侍生IndirectNA間接

無AnnualOperatingProfit/PayrollBudget–年度經(jīng)營潤和薪金算

Bar/LoungeRevenueTarget酒吧或啡廳營收入目Metrics–主要績效標(biāo)

RevenueTarget收入目EmployeeSatisfactionSurvey員工滿度調(diào)查DecisionMakingResponsibilities(DecisionRights)–決策職責(zé)決策Pageof6第4頁，6頁

MatterspertainingtoRestaurantOperations與餐廳營有關(guān)事宜QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.完全代酒店，牌和公與顧客員工和三方交的能力Alcoholawarenesscertificationand/orfoodservicepermitorvalidhealth/foodhandlercardasrequiredbylocalgovernmentagency.持有當(dāng)政府規(guī)的含酒飲品知課程證或食品務(wù)許可或有效健康或品上崗。Problemsolving,reasoning,motivating,organizationalandtrainingabilities.具有解問