精品文檔精心整理精品文檔可編輯的精品文檔ENGINEERINGJOBCATEGORYWINNERGROUNDSMANSHERATONFIJIRESORTTASKSPESTCONTROLLOGBOOKCHECKINGSHIFTCONTROLHANDLINGDISCREPANCIESFROMSTANDARDCHECKINGMAINTENANCESCHEDULESANDASSIGNINGSHTTINGUPAMAINTENANCEPROGRAMMEENSUREWORKSHOP，ANDMACHINERYCLEANINGINVENTORYSPAREPARTS，MATERIALSANDTOOLSASSIGNINGMAINTRNANCEREQUESSTSINSPECTINGCOMPLETEANDWORK–INPROGRESSWRITINGREPORTSTIMEANDMOTIONSTUDIESSTANDARDSANDPROCEDURESDEPARTMENT：REPAIRSANDMAINT.JOBCATEGORY：FOREMANHEADCHIEFENGINEERG.M.APPROVAL：DATE：TASK:PESTCONTROLSTANDARD：PEDUCEANDCONTROLHARBOURAGEAREASANDFOODSUPPLIESFORPESTS，TOTHEABSOLUTEMINIMUM。======================================================================PROCEDURE：Aspercontrolcompaniestrainingandprocedure.STANDARDSANDPROCEDURESDEPARTMENT：REPAIRSANDMAINT.JOBCATEGORY：FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL：DATE：TASK:LOGBOOKCHECKINGSTANDARD：LOGBOOKSARECHECKEDANDSIGNEDOFFATTHESTARTOFEACCHSHIFT======================================================================PROCEDURE：Thereasonforusinglogbooksissoinformationcanbechronologicallyrecordedandrelevantinformationpassedonfromshifttoshift.Athebegnningofeachshifttheforemanistoreadthepreviousshiftsnotestocheckforanyworkthatmayberequiredtobecarriedoutofanyrelevantinformation.Afterreading,theForemanistosignbelowthelastentryinthebook.TheForemanwillthensignopenthelogbookforhisshiftinthefollowingformat.SHIFT:0800–1430or1400to0003or0000to0830.NAME:(SelfExplanatory)SIGNATURE:(SelfExplanatory)PAGERNO:STAFFONSHIFT:e.g.foe(pagerNO.),Steve(PagerNO.).TIME:(Use24hoursclock)STANDARDSANDPROCEDURESDEPARTMENT：REPAIRSANDMAINT.JOBCATEGORY：FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL：DATE：TASK:SHIFTCONTROLSTANDARD：ALLFOREMANWILLUNDERSTANDTHEIRSHIFTRESPONSIBILLITIES.======================================================================PROCEDURE：OneofthefollowingForemanarerosteredintoeveryshift:ElectricalRefrigerationandAirConditioningPlumberMechanicIntheabsenceoftheChiefEngineerandAssistantChiefEngineertheDutyForemanwillberesponsiblefortheDepartment.Thisincludes:AssigningworktostaffEnsurestaffareworkingtostandardsFireofficerLiaisingwithotherdepartmentsHandlingemergencyIssuingtoolsandstoresandrecordingReceivingtelephonecallsCompletingownworkloadCommunicatingwithchieforAssistantifnecessaryFillinginlogbooksEnsurestaffareontimeandincorrectuniformSTANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINTFOREMAN/HEADGROUNDSMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASKHANDLINGDISCREPANCIESFROMSTANDARDSTANDARD：CONSTRUCTIVELYHANDLEDISCREPANCIESFROMSTANDARDWITHRESPONSIBLEEMPLOYES..======================================================================PROCEDURE：Thestandardsthathavebeensetaretheminimumstandardseachemployeeistoachieve,itisthejoboftheSupervisortoensurethestandardsaremetandmaintained.Ifanemployeefailstomeetthestandards,firstofallensurethattheyareawareofwhatisexpected.Askthemiftheyfeelthatwhattheyhavedonemeetsthestandard,standbackandlisten,itisbestiftheyrealisethedownfallthemselvesandcritiquetheirownperformance.Ifanemployeedoesnotrealisewhatthediscrepanciesare,pointitouttohimandaskhowitcanbeimprovedon,tryandgethimtofindhisownanswerand/orbetterwayofachievingtheobjective.Ifthisisnotforthcomingexplainwhatwastobedoneandifnecessaryshowhimbyexample.Whentheworkiscompletedsatisfactorilytostandard,gobackoverthejobandpointouttheadvantageofdoingitcorrectly,andpraisehimforachievingthestandard.ContinuousrepeatingofbelowstandardworkistobereportedtotheChiefEngineerorAssistantChiefEngineer.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT。FOREMAN/HEADGROUNDSMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASKCHECKINGMAINTENANCESCHEDULESANDASSIGNINGSTANDARD：ENSUREWEEKLYMAINTENANCEISCOMPLETEDTOSTANDARDANDREGULARLYROTATEDBETWEENDEPARTMENT======================================================================PROCEDURE：MaintenancesheetswillbeissuedandcollectedeachMondaymorningbytheAssistantChiefEngineer.TheAssistantChiefEngineerwillassignworkbyDepartment,anditthenbecomesthedutyoftheForemantoassigntoeachemplyeeofhisrespectiveDepartment.Whenassigningworkitismostimportantthatitemstobemaintained,getrotatedonaregularbasisbetween.employees.Thisstopsrepetitiveworkproblemswhichfrequentlycausestandardstodrop.WherepossibleMaintenanceworktoareassuchasKitchen,LaundryandAirConditioningwhichrequiresshutdownshouldbeassignedtotheeveningandnightshifts.TheForemanaretomonitorprogressonweeklymaintenanceonadailybasistoensureallworkiscompletedbythefollowingMondaymorningbefore0800hrs.CompletedMaintenanceSheetsaretobehandedtotheAaaistantChiefEngineerforchecking.STANDARDSANDPROCEDURESDEPARTMENT:REPAIRSANDMAINT.JOBCATEGORY：FOREMANHEADCHIEFENGINEERG.M.APPROVAL：DATE：TASKSETTINGUPAMAINTENANCEPROGRAMMESTANDARD：SETUPAMAINTENANCEPROGRAMMEINACCORDANCEWITHSHERATONGUIDELINES..======================================================================PROCEDURE：RefertoSheratonManualsavailablefromtheAssistantChiefEngineer.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:ENSUREWORKSHOP,ANDMACHINERYCLEANINGSTANDARD：ENSUREWORKSHOPSANDMACHINERYAREKEPTINACLEANANDTIDYCONDITION.======================================================================PROCEDURE：Attheendofeachshift10minuteshavebeensetasideforcleaningofworkshopsandequipment.AllForemanonshiftaretobepresentduringthistimetoensureandhelpcleanworkshopsandequipment.ItwillbetheForeman’sdirectresponsibilitytocheckeverythingisclean,tidyandaccountedforbeforereleasingthestafffromwork.ProfessionalisminEngineeringstarrtsintheworkshops.Ifareasarecleanandtidy,thingscanbelocatedeasier,furtherdamagetoequipmentwillmotoccurandthemenwillhaveprideintheirworkplace.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANMAINT。HEADGARDENER/FOREMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASKINVENTORYSPAREPARTS,MATERIALSANDTOOLSSTANDARD：ENSURESTOCKLEVELSAREMAINTAINEDANDALLTOOLSAREACCOUNTEDFORONAWEEKLYBASIS.======================================================================PROCEDURE：EachFridaytheForemanaretochecktheirdepartmentspareparts,materialsandissuedtoolsagainsttheinventoryliststoensureallitemsarestockedandaccountedfor.AnydiscrepanciesaretobehighlightedandbroughttotheattentionoftheAssistantChiefEngineer.Alldamagedtoolsaretobereportedatthesametime.SpotchecksofinventorylistswillbemadebytheChiefEngineerorAssistantChiefEngineertoensurestandardsarebeingmaintained.InventorylistsareavailablefromtheAssistantChiefEngineer’sOffice.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:ASSIGNINGMAINTENANCEREQUESTSSTANDARD：ASSIGNMAINTENANCEREQUESTSTOSTAFFASPRIORITISEDBYTHECHIEFENGINEERORASSISTANTCHIEFENGINEER.======================================================================PROCEDURE：Allworkorderswillbeprioritised.IfnotprioritisedbytheChiefEngineerorAssistantChiefEngineertheForemanwilltakeonthatresponsibility.Assignenoughworktoeachindividualmenbertokeephimbusyatalltimes.Whenassigningworktryandrotatedutiessoeachstaffmemberreceivesexposuretoandtrainingonallequipment.Allowanamountoftimetoeachjobandprintthisontheticketsothestaffmemberknowswhatisexpectedofhim.Attheendoftheday,checkoffallworkcompleteagainsttimeallowedandtimetaken.Re–assignworktothenextshiftifallwasnotcompleted.Ifallitems,werenotcompletedfindoutwhy,butrememberitmayhavebeenyourtimeestimationthatwasincorrect.Theworkassignedshouldbetheminimumamountexpectedtobecompletedandallstaffaretocompleteasquicklyandefficientlyaspossibleandreportbackformoreifassignmentsarecomplete.Tryandassignworkofasimilarnatureorlocatedclosetogether,tooneindividualtosaveonlabourtimeforchangingofgoolsandortravellingtime.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:INSPECTINGCOMPLETEANDWORK–INPROGRESSSTANDARD：ENSUREWORKISBEINGCARRIEDOUTEFFICIENTLYANDTOSTANDARD.======================================================================PROCEDURE：PeriodicchecksaretobemadeoneachemployeebytheForemantoensurestandardsandefficiencyaremaintained.Thisisnottobea“StandOverAffect”butconstructivepraiseorcriticismtolettheemployeeknowhowheisdoingandhelphimifnecessary.Wheninspectingcompletedwork,taketheemployeealongwithyou.Iftheworkwasgood,theemployeewillenjoythepraiseandifitwasnotuptostandardortooktoomuchtime,youemployeeovercomethedifficulties.Ifconsistentgoodworkiscarriedoutbyanemployeeorconsistentbadwork,theForemanistolettheAssistantEngineerknow,soappropriateactioncanbetakenifitcouldnotberesolvedbetweentheForemanandtheemployee.AllworkinspectedbytheForemanwillhavehissignature,aswellasthepersoncompletingthejobontheappriatemaintenancerequestform.Whencheckingworkinprogress,makesuretheemployeehasthemaintenancerequestwithhim(Buffcopyonly),isgoingabouttheworkefficientlyandisusingthecorrecttoolsforthejob.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:WRITINGREPORTSSTANDARD：REPORTSARECLEAR,CONCISEANDRELEVANT======================================================================PROCEDURE：1.FromtimetotimeForemanwillberequestedtosubmitreportstotheChiefEngineerin:EmployeesChangesandRecommendationsTechnicalInformationEnergyManagementTrainingAllreportsaretobeaddressedtotheChiefEngineerwithcopiestonoother.(ReportswillbereviewedbytheChiefEngineerandcirculatedasnecessary.Whenwritingreportstheyaretobekeptbriefandtothepoint,toavoidthewastinginwritingandreviewing,allreportsaretobewritteninink.ReportsaretpbesibmittedinclearlegibleHANDwriting(theyaenottobetyped)Clearlyindicatewhoidsendingthereportreportandsignyoursignaturebesideyourname.AttachallRELEVANTinformationtothereportandsubmititpromptly.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:TIMEANDMOTIONSIUDIESSTANDARD：CONSISTENCYINALLOCATINGTIMETOWORK.ALLWORKTOBECARRIEDOUTWITHINTIMELIMITSSET.======================================================================PROCEDURE：Allworkcarriedoutonpreventivemaintenancesystemandmaintenancerequestsaretohaveatimelimitassigned.ThiswilleitherbedonebytheChiefEngineer,AssistantChiefEnineerorDepartmentFoeman.Thisistoensurestaffknowwhatisexpectedfromthemanditisalsousedasamanagementtooltocheckproductivitylevel.AttheendofeachshifttheForemanaretocheckthe“WorkComplete”hookfortheirdepartmentandcheckwhateachindividualcompletedwithintheshift.Afterchecking,returnthemaintenancerequeststotheworkcompletehook.Ifdiscrepanciesarefoundintimeassignedandtimecompleted,monitorthatemployeesworkfortwotothreedaysbeforeconfrontinghimtoaskifhehasaproblem.(Alwaysallow2-3daysaseveryonehasaoffdaysometimes).Ifdiscrepanciescontinue,discussthemwiththeemployee,andgowithhimtothejobandhelphimtobemoreproductivewithadvise.Alsokeepwatchforworkthatgetscompletedtooquickly,asthiscouldbeasignofnotmeetingthestandardsset.Thisisafrequentproblemasstaffgetoverenthusiasticandtrytoproduceasmuchworkaspossibleandnotrealisingtheirstandardsaredropping.AnycontinuousprobmemsaretobereportedtotheChiefEngineer.ENGINEERINGJOBCATEGORYWINNERALLR&MSTAFFSHERATONFUFIRESORTTASKSDEPARTMENTORIENTATIONGUESTRELATIONSKEYCONTROLANDAREAACCESSSAFETYPROCEDURESWORKREQUESTSYSTEMSTORESPROCEDURESUSINGSLLICONMASTICSSPAREPARTSPROCEDUREPREVENTIVEMAINTENANCESYSTEMENERGYMANAGEMENTTOOLCAREANDRESPONSIBILITYROOMMAINTENANCEPROCEDUREREADINGANDREFERENCINGDRAWINGSOUTOFORDER(0.0.0.)ROOMSREPAIRLOGOVERVIEWREADINGANDREFERENCINGMANUALSWORKSHOPCLEANLINESSSTANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINTALLR&MSTAFFHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:DEPARTMENTORIENTATIONSTANDARD：STAFFWILLKNOWLOCATIONSOFALLPLANTROOMS,ENGINEERINGOFFICES,TOOLSANDSTORES,STAFFWILLBEAWAREOFEXPECTEDSTANDARDS,REPORTINGLINES,BASICFIREFIGHTINGANDOVERALLENGINEERINGPROCEDURES.======================================================================PROCEDURE：RefertoattachedStaffOperationsandProcedures.RefertoattachedStandardsandProcedures(separatepertrade).StaffwillbetouredintwogroupsbytheAssistantChiefandChiefEngineereachgroupwillcoverthefollowingareas:MainplantroomsWorkshops/StoresRooms/OfficesMezzaninePlanteoomsSoundControlRoomLanundryRefrigerationPlanteoomNainStoresKitchenMekeStoreroomPoolBarPlantroomTypicalRoomBlockPumpStationMetersBasicrundownoffireprocedureforthehotelanddemonstrationonhowtouseafireextinguisherandafirehosereel.LocationsoffirereelsandfireextinguishersSTANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.ALLR&MSTAFFHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:GUESTRELATIONSSTANDARD：GREETANDRESPONDTOGUESTSINAFRIENDLYANDCOURTEOUSMANNER=====================================================================PROCEDURE：Allguestsofthehotelwillbegreetedbythefollowingphrase‘NiSaBula’andafriendlysmileWhenapproachedbyaguestforinformationrespondinafriendlymannerandhelpasmuchaspossible,ifyouarenotsuredirecttheguesttotheAssistantManageronduty.IfyouwerenotsureandredirectedtheguesttakenoteofthequestionnexttimeyouwillbeabletohelpyourSupervisor,sonexttimeyouwillbeabletohelp.Allstaffwillbeabletostatethenames,serviceandopeninghoursofalloutletsasfollows.VerandahRestaurantPortsO’CallOceanSidePoolBarMololoLoungeBealerttoguestneedsandwants,ifyouseeagueststrugglingofferyourassistanceinapolitemanner,ifyouseeaguestlost,offeryourassistance.Procedures:(continued)Whenmovingequipmentaroundthehotelgooutofyourwaysoastheguestwillnotbedisturbede.g.a.Oilsqueakywheelsortrolliesb.Talkquietlyc.Shinetorchestowardsthegroundd.Usepneumaticwheeltrolliessoequipmentdoesnotrattlee.GivetheguesttherightofthewayonpathwaysorcorridorsDonotdisturbaguestwhilsttheyareinanoutletSTANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.ALLR&MSTAFFHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:KEYCONTROLANDAREAACCESSSTANDARD：MAINTAINMAXIMUMSECURITYONKEYISSUEANDAREAACCESS.======================================================================PROCEDURE：Refertoattachedmasterkeysystempolicyandprocedure.AccessintolockedareaswillbecontrolledbytherespectiveDepartmentsHeadsorAssistantsasfollows:guestrooms,HousekeepingandMaidsRooms,ExecutiveHousekeeper.Allfood&BeverageOutletsandFunctionRooms,Food&BeverageManager.Kitchen,Coolrooms,FridgesAndStaffCanteen,ExecutiveChelt.GeneralStores,AccountingAreas&ComputerRoom,Controller.FrontOfficeReservationsAndTelephoneRoom,FrontOfficeManager.EngineeringStores,PlantroomsAndEngineeringOffices,ChiefEngineer..LaundryAndLaundryStores,LaundryManager.Issueofkeysoraccesstoanyoftheabovewillonlybepermittedinderthefollowingcircumstances:Engineerisinpossessionofasignedmaintenancerequesttocarryoutrepqirsormaintenancetothatparticulararea.EngineerisinpossessionofanincompletedpreventivemaintenanceformorLogSheetforthatparticulararea.Accesstotheparticularareaisrequiredtocompleteoneoftheaboveduties.PROCEKURES:(continued)Ifakeyisissued,signforitintheappropriateLogBook,recordingdate,timeandname.Carryoutyourdutiesquicklyandefficiently,neverleavingtheareaunlessyouhavelockedthedoor.Returnthekeyandrecordthetimehandedback,andsignature.Ifareawasunlockedforyoutocarryoutyourduties,immediatelyinformtheappropriatepersonthatyouhavecompletedyourworkandwaitunituntiltheyhavereturnedtorelockthearea.Undernocircumstancesarekeystobetakenofftheproperty.AnykeypermanentlyissuedtoyouwillbehandedintotheSecurityDepartmentuponcompletionofshiftandsignedintotheLogBook.STANDARDSANDPROCEDURESDEPARTMENT：JOBCATEGORY：REPAIRSANDMAINT.ALLR&MSTAFFHEAD：CHIEFENGINEERG.M.APPROVAL：DATE：TASK:SAFETYPROCEDURESSTANDARD：MAINTAINAHIGHSTANDARDANDAPPRECIATIONOFSAFEWORKPRACTICES..======================================================================PROCEDURE：Safetycannotbeoveremphasized.Safetywithregardtoyourselfandourguestisoftheutmostimportance,reportalldangerousconditionstotheChiefEngineer,becarefulwhenworking,useallsafetygearthathasbeenprovidedatalltimes,anddonotriskunnecessarypersonalinjurytoyourselforourguests,reportanyinjuryreceivedwhenonduty,nomatterhowsmall.Whenworkingonelectricalequipment,electricalsafetytagsmustbeused.TheseareavailablefromtheEngineeringStores.Thesetagswillbeattachedtotheisolatingswitch,circuitbreakerorthecord(plugend)ofthefaultyequipmentortheequipmentbeingworkedon.Yourname,datetheticketwasfixedandreasonforfixingitwillberecordedonthetag,Tagscanonlyberemovedbythepersonwhofixedit.Whenworkingonladdersthegopstepwillnotbeused.Whenhandlingchemicalsandacids,rubbergloves,overalls,faceshieldsandbreathingmasksaretobeused.Whenworkingbehinddoors,thedoorswillbeleftintheopenposition,ifthisisnotpossibleaneasilyidentifiedsignistobepostedontheoppositesideofthedoorcautioningpeoplethatworkisbeingcarriedbehindthedoor.Wetfllorsignswillusedifanywaterorslipperyagentcouldcauseaccidentsinpublicandstaffareas.精品文檔精心整理精品文檔可編輯的精品文檔-Isolatesteam,water,gas,electricity,etc.,beforecommencingworkonmachinery.Ifpossible,attachsafetytagtocontroller.-Donotswitchonanyelectricalcircuitbreakerbeforemakingsurethatnooneisworkingoncircuit.-Usecorrectmethodoflifting.-Becarefulofnakedflamesparticularlyinthevicinityofflammablematter.-Donotworkonladdersbehinddoorsoranywheretheladdermaybeaccidentallyhit.-Knowlocationoffirstaidkitsandthepeopletrainedintheiruse.-Reportallinjuriesnomatterhowtrivial.-Protectlonghairfrommachinery.-Becarefulonslipperyfloorsparticularlyinkitchensorcarpark.-Donotallowoilorgreasetopolluteanyworkarea.-Knowthevarioustypesoffireextinguishersandtheiruse.WorkinGuestRooms================WhenworkistobecarriedoutinGuestroomsseveralfactorsandruleshavetobeobservedtoensureguestsprivacyandsecurityaremaintained.Ifworkistobecompletedinanoccupiedroom,anumberofpointsshouldberemembered.-Priortoenteringtheroom,youshouldknockonthedoorandwaitforaresponse.Iftheguestisobviouslyoutthenthedoormaybeopenedannouncingyourselfatthesametime.-Whenworkinginaguestroom–occupiedorunoccupied,thedoorshouldbekeptopenatalltimes.-Workrequestsshouldbeactionedonthedayofreceiptandfinishedonthesameday.IfthisisnotpossiblethechiefEngineershouldbeinformedsothatthisguestmaybeofferedaroomchange,ortoensuretheroomisnotlettoanarrivingguest.-RadiosorTelevisionsshouldnotbeusedwhenworkinginaroom.-Donot,underanycircumstancestouchanythingbelongingtotheguest.-Alwaysleavetheroomasyoufoundit.ToolsofYourTrade==============TheHoteldoesn’tnormallysupplytradesmen’stoolsandyouareresponsibleforsupplyingyourown.PleaselookafterthesetoolsofyourtradeastheHotelwillnotbeheldliableforthelossofsuchitems.AnyHoteltoolsthatareusedshouldbetreatedaccordingly,keepingthemcleanandingoodcondition.WorkQuality=========Itcannotbestressedenoughthattheworkyouperformshouldbeofthehighestquality.Thefinishedproductshouldalwaysreflectasenseofprideinyourwork.BadworkmanshipreflectsupontheHoteloverallandespeciallyuponyouasatradesman.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ENGINEERINGKEN-FIX-IT/HANDYMANHEAD:BRIANMOOREG.M.APPROVAL:DATE:TASK:KEN-FIX-ITMAINTENANCEPROGRAMSTANDARD:TheSheratonWentworthengineeringdepartmentwillprovidearegularinspectionandrepair(Ken-Fix-It)programmetomaintainSheratonstandardsandmaximumroomavailabilityatalltimes,thusreducingcostlyurgentrepairsandguestinconvenience.ThisprogrammewillbecarriedoutinaccordancewiththeSheratonCorporationdivisionalpolicies,standardsandprocedures.MaintenancechecklistswillbeusedforallKen-Fix–Itinspectionsofguestrooms,suitesandpublicareas.SeeannexesA-D.25%(120)ofallguestroomsandsuites;50%ofallthemandhospitalitysuites;andthePremiersuitewillbeinspectedeachITTmonth.AllpublicareaswillbeinspectedeachITTmonth.AlldefectswillberemediedduringKen-Fix–ItinspectionswithanyworkrequiringTradesmenattentionplacedonworkrequestsystem.Anyareasorroomsinspectedwhichhavemajordefectsaretobeplacedout-of–orderuntilrectified.Theseincludesuchdefectsasphonenotworking,TVnotworkingetc.=====================================================================PROCEDURE:Ifanydefectcannotberemediedimmediately,aworkrequestisraisedapplicabletotheappropriatetrade.IfthedefectismajortheAssistantChiefEngineeristobeinformedandtheroomputout-of-orderuntilrepaired.Thechiefengineeristoinspect10%ofroomscheckedmonthlybythe“Ken-Fix-It”programme.Amonthlysummaryreportofroomsinspectedistobefiledwiththeengineeringmonthlyreplacementcanbeinvestigated.ANNEXAKEN-FIX-ITGUESTROOMCHECKLISTROOM__________________DATE__________________INSPECTEDBY__________________ENTRANCEDOORNUMBERCARETSDOORAPPEARANCECEILINGLOCKOPERATIONDOORSTOPTVOPERATIONSAFETYCHAINCHAIRSPEEPHOLETABLEFIREEXITSIGNBEDHEADINNKEEPERSACTBEDCASTORSDOORCLOSURE/HINGESDESK&BEDSIDELAMPSCLOCK/RADIOCONSOLEWARDROBEDOORSWARDROBEFITTINGSCURTAINSWARDROBELIGHTSSHUTTERSDRAWEROPERATIONWINDOWSTELEPHONESCEILINGLIGHTSSPRINKLEHEADSPICTURESCUPBOARD/DRAWEROPERATIONA/CTHERMOSTATFRIDGEOPERATIONCLEANFILTERTOASTEROPERATIONA/CDRAINJUGOPERATIONA/CGRILLSOPERATINGINSTRUCTIONSMIRRORSTIMBERWORKAPPEARANCEWALLSBATHROOMDOORCLOSURE/HINGES____NONSLIPMAT____BATHROOMDOORLOCK____CLOTHESLINE____STRIPLIGHTS____VENT____TAPS____SHOWERHEAD____PLUGS____CLOTHINGHOOKS____TOWELRAILS____TOILETSEAT____SHOWERCURTAIN&RAIL____TOILETFLUSH____GROUTING_____FLOORDRAIN____SOAPDISH_____VANITYCONDITION____TOILETROLL_____CUPBOARD____MIRRORS_____DEFECTS/REMARKS__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ANNEXBDEN-FIX-ITGUESTROOMCHECKLISTROOM___________________DATE_______________________INSPECTEDBY___________________ENTRANCE_____A/CTHERMOSTAT_____DOORBELL_____CLEANFILTER_____DOORNUMBER_____A/CDRAIN_____DOORAPPEARANCE_____