第一章測試HowdidthespeakermanagetoseeSteveJobs?（）。

A:BysendingFedExsandcallingagainandagain.

B:BysendingFedExsagainandagain.

C:Byphoningagainandagain.

D:Bysendingpostcardsagainandagain.

答案:AWhatdidSteveJobsseemmostconcernedaboutbeforeagreeingtoseethespeaker?（）。

A:Time.

B:Place.

C:Questions.

D:Motives.

答案:AWhatwasthespeakermostconcernedaboutbeforeseeingSteveJobs?（）。

A:HowtobeagoodCEO.

B:HowtoattractSteveJobs’attention.

C:Howtochangetheworld.

D:HowtoimpressJobsdeeply.

答案:CWhatwasonethingSteveJobsdescribedthatwouldchangetheworld?（）。

A:TheiPad.

B:Thehi-tech.

C:Thecomputer.

D:Thetimer.

答案:AHowdidSteveJobs’attitudetothespeakerchange?（）。

A:Frominattentivetointerested.

B:Fromimpatienttocareful.

C:Fromdoubtfultohospitable.

D:Fromunfriendlytokindly.

答案:A第二章測試WhattimeisMarco’sflightgettingin?（）

A:5:15p.m.onSaturday,March8.

B:5:15a.m.onSunday,March8.

C:5:15a.m.onSaturday,March8.

D:5:15p.m.onSunday,March8.

答案:AWhendiscussingtheairportpickuparrangement,whichofthefollowingphrasesdoesAdrianause?（）

A:We’llarrangeforsomebodytopickyouup.

B:Howwillwerecognizeyou?

C:They’llbestandinginthearrivalshall.

D:We’llhaveasignwithyournameonit.

答案:AWhichphrasedoesAdrianausetoaskaboutMarco’shotelrequirements?（）

A:Whatareyoulookingfor?

B:Whatkindofhotelwereyouthinkingof?

C:Canwehelpyoubooksomething?

D:Couldyougivemeanideaofwhatyouarelookingfor?

答案:ACWhichofthefollowingarerequirementsthatMarcohasforthehotelhestaysin?（）

A:Closenesstotheexhibitioncenter.

B:Fitnesscenter.

C:Goodrestaurantnearby.

D:Internetaccess.

E:Businesscenter.

答案:ADEWhatdoesMarcosuggestdoingonSundayevening?（）

A:Eatingout.

B:Havingameetingabouttheexhibition.

C:Meetingeachother.

D:Goingoutforadrink.

答案:A第三章測試Thespeakerthinksthatwhenitcomestolessonsincustomersatisfactionandexpectation,acabdrivercanbeasgoodas________.（）

A:anintelligentclient

B:acorporateexecutive

C:acorporateemployee

D:amotivationalspeaker

答案:DThespeakerplannedaquickturnaroundtripfromandbacktotheairportbecause________.（）

A:hewaseagertoseehisclient

B:hedidn’thavemuchtime

C:histripinDallaswasquitelong

D:hewasafraidofmissinghisplane

答案:BWhydidthespeakerlookaroundforacandidcamera?（）

A:Thedriverseemedunnatural.

B:Thedriverservedhimtoowell.

C:Thedriverspokeasifheknewthepassenger.

D:ThedrivermentionedTheWallStreetJournal.

答案:BWhatwasthereasonforthedrivertoquithisjobinCorporateAmerica?（）

A:Heneverfeltgoodenoughathiswork.

B:Hehadaconflictwithhisboss.

C:Hewastreatedasarocketscientist.

D:Heprovedhimselftobeatotalfailure.

答案:AWhatcanbeinferredfromthestory?（）

A:Servicespeakslouderthanwords.

B:Noonecanblameyouifyoucannotdoyourbest.

C:Acabdriverisabetterchoiceforyourpride.

D:Doingtherightjobcanmakeyoufeelgreat.

答案:D第四章測試Whendidthecompanystart?（）

A:In1913.

B:In1930.

C:In1903.

D:In1933.

答案:CWhathasthecompany’sbrandcometorepresent?（）

A:Alifestyleofconfidentiality,freedom,andadventure.

B:Alifestyleofindividuality,freedom,andmystery.

C:Alifestyleofconfidentiality,freedom,andmystery.

D:Alifestyleofindividuality,freedom,andadventure.

答案:DWhatdoweknowabouttheproductivityofthecompany?（）

A:ItproduceshundredsofvehicleseverydayatseveralfacilitiesintheUS.

B:ItproducesmillionsofvehicleseveryyearatseveralfacilitiesintheUS.

C:ItproducesthousandsofvehicleseachdayatseveralfacilitiesintheUS.

D:Itproducesmorethan100vehicleseverymonthatseveralfacilitiesintheUS.

答案:AWhichofthefollowingfactorytoursitesisNOTmentionedinthepassage?（）

A:VehicleOperationsinYork,Pennsylvania.

B:Vehicle&PowertrainOperationsinKansasCity,Missouri.

C:VehicleOperationsinNewYorkCity.

D:PowertrainOperationsinWauwatosa,Wisconsin.

答案:CWhatdoweknowaboutthegiftshopineachTourCenter?（）

A:Itincludesasmallselectionofauthenticbrandedmerchandise.

B:Itincludesalargeselectionofpreciousunsoldmerchandise.

C:Itincludesasmallselectionofdistinguishedmerchandise.

D:Itincludesalargeselectionofauthenticbrandedmerchandise.

答案:D第五章測試Thecustomerwantstohavea________?（）。

A:skincare

B:newhairstyle

C:massage

D:makeup

答案:CThemasseusesuggeststhecustomerhavea________.（）。

A:nailcare

B:three-partmassage

C:full-bodymassage

D:makeup

答案:CThecustomer________totryaThaimassage.（）。

A:agrees

B:isexcited

C:ishappy

D:declines

答案:DOnecanenjoy13massagesforonly500yuanwitha________card.（）。

A:yearly

B:quarterly

C:monthly

D:weekly

答案:BThecustomerfeels________afteratry.（）。

A:bad

B:guilty

C:unhappy

D:good

答案:D第六章測試ThebossissendingJuliatoCaliforniaforamarketingseminarnextweek.（）

A:對

B:錯

答案:BJuliahasbeinglongingforabusinesstrip.（）

A:對

B:錯

答案:AJuliatellsThomassheactuallyknowshowtouseacorporatecard.（）

A:對

B:錯

答案:BThomaswillarrangetransportationandhotelforJulia.（）

A:錯

B:對

答案:AThecompanywon’treimburseeverythingandJulia’spersonalitemswon’tbecovered.（）

A:對

B:錯

答案:A第七章測試Whatiscomplainedaboutinterns’dress?()

A:Theydresslikeafashionmodel.

B:Theydressasiftheyholdnorespectfortheirboss.

C:Theydressasimpressivelyaspossible.

D:Theysimplydresslikecollegestudents.

答案:DWhatisthefactthatinternsseemtoignore?()

A:Theirbosscanbehardtoplease.

B:Theycanbefiredinspiteofthecontract.

C:Internshavetocompetewitheachother.

D:Theycannotoffendtheircolleagues.

答案:BWhichofthefollowingcannotbeinferredfrominternswearingsneakersorjeans?()

A:Theyfailtolearninmeaningfulways.

B:Theyarenottheretomakecontributiontothecompany.

C:Theyarenotseriousaboutrepresentingthecompany.

D:Theywillbeletgo.

答案:DInternscandressaccordinglybydoingthefollowingEXCEPT________.()

A:followingtheexampleofmostcolleagues

B:askingquestionsintrainingclasses

C:consultingtheemployerforadvice

D:learningfromHRDepartment

答案:BWhatcanbeariskforinternstotakeindresscode?()

A:Dressasifyouwereaformalemployee.

B:Dresslikeyourboss.

C:Dressthewayoneoftheemployeesdoes.

D:Dressimpressivelyinfrontoftheclients.