EnjoyableGuiding體驗(yàn)導(dǎo)游樂ExplanationofABCforInboundTourGuide涉外導(dǎo)游實(shí)務(wù)精講TourismEnglish課程組

DietaryServiceLeadhistouriststothediningroom,andintroducethelocaldishestothem.010203Attachmuchimportancetoitandarrangeeverydetailcarefullysoastoletthetouristsdinedelightfully.Findoutwhetherthetouristshavespecialdemandfordiningaheadoftime,andnotifytherestaurantiftheydo.04DealwiththespecialdemandsofthetouristsseriouslyandreasonablySpecialSituation0102DealwithdemandforspecialdietDealwithdemandforchangingthefood04Dealwithdemandfordiningintheguestroom03Dealwithdemandfordiningalone05Dealwithdemandforsamplingthelocalfood06DealwithdemandforputtingoffthedinnerDealwithdemandforspecialdiet01Ifthespecialdemandisinthecontract,thelocaltravelserviceshouldarrangeitinadvance,andthelocalguideshouldcalltoreconfirmit.Ifthedemandisraisedafterthetourists’arriving,theguideoughttocontacttherestaurantandtrytomeetthedemand.Dealwithdemandforchangingthefood02demandmorethanthreehoursbeforedining(putforward)contacttherestaurantchangethefooddemand(raise)beforethemealshouldn’tbeacceptedtheguideshouldtellthetouriststhereasonfornotacceptingthedemand.TouristsLocalguidepersistinadvisethemtoorderdishesbythemselves03interiorcontradictionotherreasonsexplainitpatientlyaskthetourleadertomediateTouristLocalguideinsistonarrangeit(paythebill)Dealwithdemandfordiningalone04fallilltakethemealtotheroomhimselfaskthewaitertodothatTouristLocalguideDealwithdemandfordiningintheguestroomIfthehealthytouristwantstodineintheroom,theguideshouldalsotrytosatisfyhim,butthetouristhastopaytheservicecharge.05Dealwithdemandforsamplingthelocalfoodrecommendthoselicensedrestaurantswithagoodreputationtothetourist.makeareservationinadvanceandarrangetransferservice.06DealwithdemandforputtingoffthedinnerThelocalguideshouldtellthetouriststhatrestaurantshavefixedbusinesshoursandtheyhavetopayservicechargeifthedinnersurpassesthebusinesshours.