JobDescriptionSheratonHotel崗位職責喜來登集團酒店Grade：7:ExecutiveHousekeeperPosition7級別：職位：行政管家Division:RoomsDivisionDepartment:Housekeeping隸屬：房務(wù)部部門：管家部Reportto：上級：管轄:管家部Approvedby：PreparedbyGeneralManager批準：擬稿：總經(jīng)理JobSummary:崗位概述：ResponsiblefortheoperationoftheHousekeepingDepartment,i.e.guestroom負責管家部工作如樓層、公共區(qū)域、洗衣房、制服房及布草房等floors，publicareas,laundry，uniformsandlinen.Overallresponsibleforthe保持酒店的清潔cleanlinessofthehotel.Duties&Responsibilities：職責義務(wù)：ResponsiblefortheHousekeepingdepartment1.負責管家部工作1.SuperviseandcontrolallHousekeepingandLaundryoperations2。管理和控制所有客房和洗衣房的運行2.Responsiblefortheoverallcleanlinessofthehotel3。負責酒店全面的清潔3.Ensurepromptreportingofmaintenanceissues4。確保迅速報告維修數(shù)據(jù)4.Maintainregularspringcleaningschedules5。保持定期的清潔計劃5。EnsureproperhandlingofLostandFound6.確保恰當?shù)奶幚砜腿说氖锱c招領(lǐng)6.Responsibleforstrictkeycontrol7。Co—operatewiththeReceptiononroomdiscrepanciestoensureaccurateroom8。負責嚴格控制鑰匙領(lǐng)用程序7.statusatalltimes與接待處合作有關(guān)于房間狀態(tài)的問題，以確保在任何時間里房間的狀態(tài)被8.Setupsystemstomonitorachievementofdepartmentalgoalsandobjectives9.準確的記錄Managedepartmentstrategicplanninganddevelopment10.建立監(jiān)督部門目標完成情況的系統(tǒng)9。Institutesuitableprocessestoallowfortheefficientandeffectiveutilizationfor11.管理部門戰(zhàn)略的制定和發(fā)展10.departmentalresources建立使部門內(nèi)資源得以有效充分使用的合理程序11。Institutesuitableprocessestoallowforintroductionofmanagedchangewithin12。thedepartment建立管理方式變更時的部門內(nèi)貫徹程序12。SetupsystemstocaptureguestfeedbackandreportthistoManagementona13。regularbasis建立系統(tǒng)獲取客人的反饋并定期向管理層匯報13.Designinternalreportingsystemsrequiredbythedepartment14。15.ManagethedevelopmentofnewproductsandservicesMeasurethequalityofservice16.14.根據(jù)部門要求設(shè)計部門內(nèi)報告系統(tǒng)Managequalityimprovement17。管理新產(chǎn)品和服務(wù)的發(fā)展15。Establishbenchmarkingforthehotel18。衡量服務(wù)質(zhì)量16。Prepareandmanageacosteffectivebudgetwithmeasurabletargetsforthe19。管理質(zhì)量的改善17.PAGE:1/4LastUpdate:3/28/2013JobDescriptionSheratonHotel崗位職責喜來登集團酒店Grade：7：ExecutiveHousekeeperPosition7級別：職位：行政管家Division:RoomsDivisionDepartment：Housekeeping隸屬：房務(wù)部部門：管家部Reportto：上級：管轄：管家部Approvedby:PreparedbyGeneralManager擬稿：總經(jīng)理批準：Departmentwithinthefinancialparameterssetdownbythehotelbudget建立酒店服務(wù)質(zhì)量評分標準18.Effectivelymonitorandanalyzevariationsfromthebudget20.根據(jù)酒店預算所確定的財務(wù)參數(shù)準備和管理本部門的目標可測量的有效成19。Developsystemsthatmeasurethecosteffectivenessofthedepartment21.本預算Preparefinancialperformancereports22.有效控制和分析預算的變動20.Developproceduresthattrack,reporton，andcontroltherunningcostsofthe23。建立系統(tǒng)測量部門成本的有效性21.department準備財務(wù)表現(xiàn)報告22.Developandmonitortheimplementationofpurchasingprocedures24。建立程序跟蹤、報告、控制部門的流動成本23.Developstockcontrolprocedures25.Handleandstorestockaccordingtostockcontrolprocedures26。Developperformancestandardsforoperationsinthedepartment27.建立與監(jiān)督采購程序的完成24。Monitorproductivityoftheunit28.發(fā)展存貨控制程序25.Preventandresolvegrievances29.根據(jù)存貨控制程序處理和儲存存貨26.Resolvedisputes30。管家部的工作標準t建立27。Disciplinestaffwhennecessary31.監(jiān)督單元工作效率28。Determineandplanforfuturestaffingneeds32。避免和調(diào)節(jié)抱怨29.RecruitstafftogetherwithHumanRecoursesDepartment33。解決爭端30。Preparestaffrosterstomeetbusinessdemands34。約束員工遵守紀律31。Facilitatemultiskilling35。36.Maintainup—todatestaffrecords明確和制定本部門各崗位所需人員的編制計劃32.Managestafftraininganddevelopment37。與人力資源部一起招聘員工33。Implementstaffperformanceappraisals38.按照工作需要準備員工排班表34。Carryoutexitinterviews39.鼓勵員工掌握多技能35.Provideongoingadviceandsupporttostaffunderyoursupervision40。穩(wěn)定員工，控制流失率36。Supervisestaffperformance41.管理員工培訓和發(fā)展37.進行員工表現(xiàn)測評38.Implementappropriatemanagementpracticesthatprovidestaffmotivationand42。實施員工離職面談39.communicationManagethedeliveryofhighqualityservicetoguests43.給予所管轄的員工以不斷的建議和支持40.Deliverhighqualityservicetoguests44.指導員工表現(xiàn)41.45.EnsureguestneedsandreasonablerequestsaremetLastUpdate：3/28/2013PAGE：2/4JobDescriptionSheratonHotel崗位職責喜來登集團酒店Grade:7：ExecutiveHousekeeperPosition7級別：職位：行政管家Division：RoomsDivisionDepartment：Housekeeping隸屬:房務(wù)部部門:管家部Reportto：上級：管轄：管家部Approvedby：PreparedbyGeneralManager擬稿:總經(jīng)理批準：Seekopportunitiestocontinuallyimproveguestservice46。實施合適的管理方式給予員工動力和溝通42。IdentifyVIP,regularandlongstayingguest,developrapporttooffer47。personalizedserviceandassistance負責向客人提供高品質(zhì)服務(wù)43。48.Takeappropriateactiontoresolveguestcomplaints提供高品質(zhì)的對客服務(wù)44.Adheretothehotel’ssecurityandemergencypoliciesandprocedures49。確?？腿诵枨笈c合理的要求被滿足45.Logsecurityincidentsandaccidentsinaccordancewithhotelrequirements50.尋找機會不斷發(fā)展對客服務(wù)46.Adheretohotelcleaningandmaintenanceprograms51.確認47.客人，常住客人和長包房客人。建立良好關(guān)系并提供個性化和超VIPEnsureahighlevelofcleaningismaintainedinyourworkarea52.值服務(wù)Prepareandconductmeetingandgrouppresentationstokeepstaff/53。management/otherpartiesinformedofhoteloperationsandotherrelevant采取合適的行動解決客人的抱怨48.issues堅持維護酒店安全制度、遵守緊急情況處理程序49.Prepareandmaintainfiles,reports,letters,memorandumsandotherrelevant54.依照酒店要求記錄安全日志和事故記錄50.businessdocumentation堅持酒店的清潔和養(yǎng)護51。Ensureallreportingandservicingdeadlinesaremetonatimelybasis55。52.保持維護所在工作區(qū)域的高度整潔Carryoutothertasks