NEWEMPLOYEETRAININGCHECKLIST,,,,

HealthClub-FO,,,,

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Newemployee'sname新員工姓名：,,Division/Section部門：,,

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Position職位：,,Buddy'sname師傅姓名：,,

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Date日期Employee'sSignature員工簽名,,,,

HotelOrientation酒店入職培訓(xùn),,,,

DepartmentalOrientation部門入職培訓(xùn),,,,

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Period,Description,Date,Trainee'sSignature,Trainer'sSignature

1stweek,Hotelproductionknowledge酒店的概況,,,

,Grooming儀容儀表,,,

,Extensionlist各部門及各崗位電話,,,

,Telephonecourtesy電話禮儀,,,

,SOP服務(wù)標(biāo)準(zhǔn),,,

,Howtopickupphoneandpage電話的使用接轉(zhuǎn)打傳呼,,,

,Howtogreetguest如何接待客人,,,

,Howtofilloutform各類表格的填寫,,,

,Howtofilloutregistrationform登記表的正確填寫,,,

,Healthclubfacilitiesusing各設(shè)施設(shè)備的使用,,,

,Pricelist收費價格,,,

,Massageintroduction按摩種類價格及區(qū)別,,,

,Memberprice會員種類價格,,,

,Postingsystem入帳平帳關(guān)閉系統(tǒng),,,

,Financeform財務(wù)報表的填寫,,,

,Financeruleofhealthclub健身中心的財務(wù)制度,,,

,Emergencycasehandling緊急情況處理,,,

,Fruitpreparation水果的消毒程序,,,

,Testingbymanager經(jīng)理檢查,,,

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Weeklyreview&commentbybuddy&trainee周回顧與總結(jié):,,,,

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Strength強項Weakness弱項,,,,

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Period,Description,Date,Trainee'sSignature,Trainer'sSignature

2ndweek,Saunausing桑拿的使用須知,,,

,Jacuzziusing漩流浴的使用須知,,,

,Earphonehandlingprocedure耳機的消毒程序,,,

,Machinecleaning器械的消毒程序,,,

,ISO14001環(huán)保知識的培訓(xùn),,,

,Firetraining防火培訓(xùn),,,

,Cleaningstandard清潔標(biāo)準(zhǔn),,,

,Amenitystandard備品擺放標(biāo)準(zhǔn),,,

,Amenityname備品的名稱,,,

,Jobdescription崗位職責(zé),,,

,Communication各崗位的溝通,,,

,Membercardandlockerform會員表及更衣箱表的填寫,,,

,Howtousefacilities設(shè)施設(shè)備的使用,,,

,Safety客人的人身安全財產(chǎn)安全,,,

,Lockerroommonitorstandard更衣箱看護標(biāo)準(zhǔn),,,

,Cleanserusing清潔劑的使用,,,

,Saunacleaning