2024面試者R:Tellmeaboutyourself?/CouldyouyouhereandIreallyappreciateyouoffermeachanceofinterview.Nowletmeintroducemyself.Mynameis,XXXismyhometown.Iamahonest,responsibleandMymajorishotelmanagement.Ihadapart-timejobinIHGHotelBeijingasabellboy.IlearnedmuchwhenIgotalongwithcustomers.SoIlikethiskindoffieldverymuchandtakeitasmycareer.Iamproudofapplyingforthisjob.Ifyouatwork.Finally,Iwishourhotelbecomesthebestoneamongthisindustry.Thankyouforyourtime.XXX，XXX我的家鄉(xiāng)。我是一個(gè)誠(chéng)懇、負(fù)責(zé)和好相處的人。我在2024dateofbirth?你是哪天的生日呢?E:IwasborninAugust18th,1987.我誕生1987818R:Howtallareyou?/Howmuchisyourweight?你的身高/體重多少?E:Iam180centimetersand70kilogram.180cm70R:Whatisyourpersonality?Whatareyougreatstrength?你的性格如何?你的優(yōu)勢(shì)是什么?E:Iamhonestresponsibleandwarm-hearted.Forexample,InMay2024,Iorganizedatravelgrouproomsandcontactwithlocalguide.Bymyeffort,thetripwasquitesuccessful.Itmakemebecomemore我是一個(gè)負(fù)責(zé)和熱心的人。舉個(gè)例子，我曾在SecondIneedaall-aroundregulartraining.Lastmyskillsofservicesneedtoimprove.ButIwilllearnandadopttothenewenvironmentinshorttime.R:Whatisyourphilosophy(E:(肅穆狀)IhopetodowhatIlikebest,enjoyingitandbenefitfromit.R:Howwouldyoufriendsdescribeyou?E:(稍等幾秒表慎重)TheywillsayIamaR:Doyouthinkyouareintrovertedorextroverted?你是外向性格還是內(nèi)向性格?E:ItdependsWhenIfocusonsomsprojects.Iamintroverted.BecauseIhavetopayattentiontoit.WhilewhenIcommunicatewithmyfriends.IalwaysR:Howdoyounormallyhandlecriticism?E:Ifitismymistake,Iwillacceptconstructivecriticism.ButifIamright.IhopecandiscussitlaterwhenwecoolR:Howdoyouhandleyourfailure?fromit.我們沒有人生來就是完備的。但是我必需從錯(cuò)誤中R:Whatamateuractivehaveyouevertakenpartin?你平常有哪些業(yè)余活動(dòng)?E:Myhobbiesarereading,listingtoplayingbadminton.R:WouldyoumindintroducingyourPleasesaysomethingaboutyourfamily?E:Therearethreepeopleinmyinmy.Myparentsbothareworkers.Myfatherisworkhardeveryday.Hetellthatagoodstaffberesponsibleforhisworkthepeoplearewillingtotogetherwithher.Ilovethemverymuch.Ihopetotakecareofthembymyowneffort.我的媽媽是一個(gè)熱心的人所以許多人都情愿和R:Whatcoursesdidyoustudyatschool/university?你在學(xué)校學(xué)習(xí)了哪些課程?E:IstudiedcoursesinUniversityincludingthehousekeepingmanagement,foodandbeveragemanagement.Healthandrecreationmanagementandso

R:Howdoyoulikethelevelofyourskills?E:IhavegotaCET4certification.Iamatreadingandwriting.Icancommunicatewithforeignersfluently.AtschoolIhavelearnedhotelenglish,soIcanhandlethehotelaffairsinR:WhydoyouthinkenglishisveryE:Englishisspokenallaroundtheworld.IfmyEnglishisgoodIcantravelaroundtheworld.Meanwhileitisatoolcommunicationwithothers.16:R:Howdoyoulikeyourseniorleaderwholedyoudirectlybefore?以前領(lǐng)導(dǎo)你的主管怎么樣?E:Myleaderhelpedmealot.Hegivememanygoodsuggestionsandcorrectmymistakesintime.R:HowdohandleyourconflictwithyourE:Ithinkweshouldcooloff.ThenItohisorheridea.R:Whatdofindfrustratinginaworksituation?在工作中讓你感到懊喪的情形時(shí)什么樣的?orImadeamistakeinworkwhichmakemefrustrating.我的服務(wù)不能讓客人滿足或者我在工作中的錯(cuò)E:Customersoftencomplainthespeedofservingistooslow,theyhopeustourge.InsuchasituationIalwaysapologizefirstandspeedupasfastasIcan.R:WhatbasicprincipledoyouapplyyourworkE:FirstlythisjobshouldbewhatIinterestedinandSecondlyitshouldhaveahugespaceofdevelopment.R:Howdoyouknowthemessagethatwethisvacancy?E:IknowtheinformationformyourE:Firstly,thehotelindustryhasahugespaceofdevelopmentinourcity.Secondly,thehotelstaffarerequiredtohaveprofessionalskillsandawarenessof.IwanttopracticemyselfinhoteltomakepracticaluseoftheknowledgethatIlearnedinhotelservices.R:WhyareyouinterestedinourhotelE:Becauseweall,knowthatourhotelisathehotelmanagementlevelisveryprofessionalandithasabrightfuture.因?yàn)楸娝苤覀兙频晔且患覈?guó)際五星級(jí)連鎖R:Ifyouenterourhotel,whatsectionwouldyouliketoworkin?假如你進(jìn)入我們酒店，你會(huì)選E:IapplyfortheConciergebecauseIwantIcangivethemmythebestservices.Inaddition,IhopebymyeffortIcanbecomeaLeschefd`or.我申請(qǐng)?jiān)诙Y賓部工作因?yàn)槲蚁Ｍ芎涂腿俗雒鍾:Workinginhotelisreallyhardsoyouacceptthat?E:Yes.IamveryhealthThisisaverygoodopportunitytopracticemyselfIdohopeIcangetthisjobIpromiseIwillworkhardandmakeyousatisfied.R:Iftheguestcomplainstoyou,whatdoyoudo?假如客人向你投訴，你會(huì)怎么做?E:Ishouldpatientlylistentoreasonthatcontacttherelateddepartmentstosolveit,andtrymybesttomakeguestsfeelatsatisfied.R:Doyouthinksmilingisveryimportantwhenyouareworking?你認(rèn)為微笑在工作中重要嗎?E:Smileisakindoflanguagewhichcanbeunderstandbyeveryone,especiallyinserviceindustry,smilecanmaketheguestsfeelathome.R:Howwouldyoureceiveacustomers?E:Iwilltryallmybesttomeettherequirementsoftheguests.Butifheorshedemandsexceeds,Ihavetopolitelytorefusehim/her.R:Canyouworkonshift?/CanyouworkE:Noproblem,Iobeythearrangementof

R:Ifyouareemploybythehotel,willyoudofirstly?假如你被酒店錄用了，你首先會(huì)怎么E:Iwillbethefirsttoreadtheemployeemybesttoadopttothenewenvironmentandbecomeaqualifystaffinashorttime.R:WhatkindoftreatmentdoyouE:IhopemyeffortscanbethesameaswhatIcontributiontothehotel.yourmostly?除了薪酬以外，還有什么福利是最吸引你的?E:Iamreallyinterestedinthetrainingcoursesthathoteloffers.R:Whatarethefiveplansforyourse