CivilAviationCabinServiceEnglish

ContentsUnit6SpecialPassengersServiceUnit5DrinkandMealServiceUnit4ReasonsforDelayUnit3Safetycheckbeforetake-offUnit2PassengerReceptionUnit1PreparationfortheFlightUnit7EmergencyProceduresContentsUnit8Unit12Pre-arrivalandafterarrivalUnit11Customs,ImmigrationandQuarantineUnit10Unit9In-flightentertainmentDutyFreeSalesTransferserviceUnit1

PreparationfortheFlightIntroductiontoCabinServicesHaveyoueverbeentakenanairplane?Howdoyouthinkaboutthejobasaflightattendant?Questions:whatshouldwedotobecomequalifiedflightattendants?Whatdoflightattendantsneedtododuringtheflight?IntroductiontoCabinServicesWhatdoesthechiefpurserneedtodobeforethebriefing?1.Ensureallthecrewmembersarepresentedforbriefingontimeandproperlydressed.2.Completecrewmemberintroductions.3.Assigncrewworkposition.4.Gatherinformationfromcrewmembersinpreparationforpossibleonboardemergencies.5.Assignandensureproperhandlingofspecialpassengersandmeals.

IntroductiontoCabinServicesCheckpersonalmake-upandappearance.Self-introductionIntroductionofflightdutiesIntroductionofflightroutesEmphasizetheimportanceofthecabinsafety

IntroductiontoCabinServicesCheckcabinsafety1.Checkthewaterextinguisher.2.Checktheserviceequipment.3.Checkalltheemergencyexit.Proceduresforthecabinservice1.Checkallthingsinthecabinbeforeboarding.2.welcometothepassengers.3.TakegoodcareofthespecialpassengerssuchasVIP,CIP,disabledperson.4.Drinkandmealservice5.Forthefirstandbusinessclass,weshouldoffernameservice.Foreconomyclass,weshouldturn

IntroductiontoCabinServicesonthereadinglightsforpassengerswhoarereadingandprovideblanketstopassengerswhoaresleeping.Payattentiontothesleepingpassengerswhodidn’thavetheirmeal.6.Keepagoodenvironmentinthecabin.Pleasekeepthetoiletincleanandkeepadequateamountofthetissuesandtoiletpapersinstorage.7.Alwayskeepthegalleyclean.8.Ifyouhavefinishedyourjob,takesometimetohelpothers.

IntroductiontoCabinServicesEverydayEnglishHottopic1.Self-introductionWordsreview6.seatpocket5.blanket4.declarationform7.seatbelt8.tray3.windowseat2.overheadcompartment9.buckle1.carry–onbag7.安全帶8.託盤(pán)9.鎖扣3.靠窗座位2.座位（頭頂）上方行李箱1.隨身行李4.申報(bào)表5.毛毯6.(椅後)置物袋Wordsrevieew15.pillow14.aisleseat13.headrest16.headphone17.console12.footrest11.boardingpass18.armrest10.passport16.耳機(jī)17.控制臺(tái)18.座位的扶手12.踏腳處11.登記卡10.護(hù)照13.靠枕14.靠近過(guò)道的座位15.枕頭Unit2

PassengerReceptionWarm-upquestions

Whataretheflightattendantsdoinginthepicture?Canyouguesswhattheflightattendantssaytothepassenger?Welcomeaboard!Excuseme,canIhelpyou?Excuseme.MayIhelpyoutoputyourbaggage?Howdoyouthinkaboutthejobasaflightattendant?Ontheonehanditisveryproud,beautifulandhighsalary,ontheotherhanditislaborious,painstakinganddangerous.Whatdoflightattendantsneedtododuringtheflight?

Themainresponsibilityisthesafetyofpassengersonthatflight.Besidesensuringthesafetyofpassengersflightattendantsshouldprovideacomfortableservice.

Doyouthinkhowtobecomeaqualifiedflightattendant？Aqualifiedflightattendantshouldbefriendly,warm-hearted,patient,helpful,optimistic,industrious,intelligent,confident,courteousandcareful.

Thequestionsmetonboard.

1.Apassengercan’tfindhisseat.Howwouldyouhelphim?

2.Apassengerwantstosittogetherwithherfriendin6A.

Thepassengerasksforyourhelp.Newwordsexpressions

FlightattendantPurserBoardingcard/pass

Rucksackluggage【英國(guó)英語(yǔ)】行李=【美國(guó)英語(yǔ)】baggage

stewardess/steward

chiefpurser

旅行用帆布背包

=flightattendant

stewardess/steward

=cabinattendantpurserchiefpurser乘務(wù)員

乘務(wù)長(zhǎng)

主任乘務(wù)長(zhǎng)

Welcomeaboard.歡迎登機(jī)boardingcard=boardingpass

登機(jī)牌e.g.：Excuseme.MayIseeyourboardingpass/card?

打擾一下，我可以看一下您的登機(jī)牌嗎？WordsandExpressions

luggage【英國(guó)英語(yǔ)】行李=baggage【美國(guó)英語(yǔ)】行李carry-onluggage隨身攜帶的行李

handluggage手提行李

luggagerack行李架

luggagetag行李牌

trunk（旅行）大衣箱5.overheadrack=overheadcompartment=overheadbin

艙頂行李架6.valuable

下機(jī)時(shí)請(qǐng)帶好您的貴重物品。

Pleasetakeyourvaluableswithyouwhendeplane(下飛機(jī)）.7.emergencyexit緊急出口7.aisleseat

窗戶座位過(guò)道座位windowseatGrouprole-playAfterwatchingthemovie,pleasemakeupthefollowingdialogues.1).Amanwhoissittingineconomyclasswantstomovetothefirstclassorbusinessclassashethinksit’stoonoisyandcrowedhere.Aflightattendantcomesuptohelphim.2).Apassengerstandingintheaislelookspuzzledbecausehedoesn’tknowhowtoputhisbigbag.Atthistimeaflightattendantcomesup.Pre-classreview

Worddictation

空乘，過(guò)道，行李，緊急出口，珍貴的，頭暈眼花，登機(jī)卡，乘務(wù)長(zhǎng)衣櫃，艙頂行李架，背包，確認(rèn)、鑒定、下飛機(jī)攝像機(jī)SectionADialoguesandAnnouncements

Explainthedialogues1.Welcomeaboard!2.WhatcanIdoforyou?歡迎登機(jī)提供幫助CanIhelpyou?IsthereanythingIcandoforyou?HowmayIhelpyou?Doyouneedmyhelp?

Replies：6.I’mafraid.7.Isthereanythingvaluableinthepockets?

Youarewelcome.Mypleasure.withplease.Ienjoyhelpingyou.It’ok.Noproblem.That’sallright.Don’tmentionit.It’snothing.恐怕包裏有貴重物品嗎？3.seatnumber4.inthelastrowofthecabin5.Expressandanswergratitude表達(dá)與回應(yīng)感謝在機(jī)艙最後一排Thanks.Manythanks.Thanksalot.Thankyouverymuch.Idon’tknowhowtothankyou.It’sverykind/niceofyoutohelpme.Thankyouforyoukindness.Ireallyappreciatewhatyouhavedoneforme.8.intheeventof如果，萬(wàn)一，倘使

Pleasedon’tgiveupintheeventofafailure.9.I’mafraidIcan’tassistyou.YouseeI’mtooslimtoopenthedoor.too---to

萬(wàn)一失敗了，請(qǐng)不要放棄。helpe.g.:Theboxistoobigtomove.10.Furthermore,I’veneverdoneitbefore.11.Wouldyoumindsittingsomewhereelse?

Wouldyouminddoingsth?此外，而且e.g.:Wouldyoumindleavingyourpassporthereforanhourorso?你介不介意把你的護(hù)照放在這一個(gè)小時(shí)左右。12.Weneedyourhelpincaseofemergency.

incaseof13.Couldyouhelpmetochangeseats?萬(wàn)一；如果發(fā)生；假設(shè)Youshouldlearntocorrectitincaseofanerror.假設(shè)你錯(cuò)了的話，就要學(xué)會(huì)改正。你能幫我調(diào)個(gè)坐嗎？Anyoneshouldn’tleaveluggagehereastheaislenexttotheemergencyexitmustn’tbeblocked.Isuggestyou’dbettertakeitwithyouincaseit’sbroken.incaseincaseof任何人不許把行李放在這，由於靠近緊急出口的過(guò)道一定不能被堵。我建議您最好隨身攜帶以防被弄壞。

+sentence(句子）+wordsorexpressions(詞或短語(yǔ))OralpracticeSituationsetting.1.Welcomeaboard.2.Helppassengerstofindtheseats.3.Pleaseensuretheemergencyexit.4.Helppassengerstochangetheseats.5.Helppassengerstoarrangetheirluggage.PartIIAnnouncement

Wordsandexpressions1.carry-onn.手提行李，隨身行李

adj.可隨身攜帶的carry-onbaggage2.cooperation

CooperateV.Cooperatewith

Hehesitatedhewouldcooperatewiththepolice.

他不情願(yuàn)地表示他願(yuàn)和警方合作。3.cruisingaltitude巡航高度e.g.:Youmayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.當(dāng)飛機(jī)達(dá)到巡航高度您可以使用筆記本電腦。4.seatbelt安全帶WordsandExpressionsfastentheseatbelt系上安全帶；loosen/unfastentheseatbelt解開(kāi)安全帶5.uprightpositione.g.:Wouldyouliketoreturnyourseatbacktotheuprightposition?請(qǐng)您調(diào)直座椅靠背。6.laptop筆記本電腦e.g.:Excuseme,sir.Wouldyoupleasestopusingyourlaptopandswitchoffitwhentake-offorlanding?先生您好，當(dāng)飛機(jī)起飛或著陸時(shí)請(qǐng)您關(guān)閉筆記本電腦好嗎？7.crew組，對(duì)，全體人員

crewmember全體機(jī)組人員8.utmost

doone’sutmosttodosth.=doone’sbesttodosth.盡某人最大努力做某事我們會(huì)盡最大努力成為一名優(yōu)秀的乘務(wù)員。

wewilldoourutmosttobeanexcellentflightattendant.PartIIAnnouncement

LanguagepointsWelcomeaboard---from---to---via---2.Pleaseaskyourflightattendantforhelpifyoumeetwithsomedifficulties.3.Pleasefindyourassignedseats，placeyourcarry-onwellquicklyandkeeptheaisleclearforotherstogothrough.assign指定，指派

歡迎乘坐從—飛往---經(jīng)由---的航班如果您遇到問(wèn)題可以向我們的乘務(wù)人員尋求幫助。指定的位置put4.Wewillextendourwarmwelcometoeverypassenger.5.We’lldoourutmosttoprovideyougoodserviceandhopeyouapleasanttrip.

我將對(duì)每一位乘客表示熱烈歡迎。我們將盡最大努力為您提供優(yōu)質(zhì)服務(wù)，祝您旅途愉快！

SafetyCheckbeforeTake-offUnit3Warm-upWhatshouldyousaytoapassengerwhoisusinghiscomputer/mobilephonewhentheaircraftistakingoff?Excuseme,sir.Foryoursafety,youshouldturnoffyourcomputer/mobilephone.Ifyouuseit,itwillinterferewithnavigationsystem.Thankyouforyourcooperation.2.Howdoyouadviceallthepassengerstokeeptheirseatbeltssecurelyfastenedduringthewholeflight?Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.3.Doyouknowsomebasicknowledgetoprotectyourselffromtheeffectsofsevereturbulence?Fastentheseatbelt.Braceforimpact.Holdontotheseatbacksoroverheadbinswhenwalkinginthecabin.Wordsandexpressions

1.severeturbulence

Weexperiencedheavythunderstormandsevereturbulenceduringtheflight.2.cigarette

飛機(jī)上不允許吸煙,請(qǐng)您立刻熄滅香煙。

我們?cè)陲w行中遇到了嚴(yán)重雷雨和強(qiáng)氣流。Pleaseputoutyourcigaretteatonceassmokingisnotpermittedonboard.3.relieve

relievestressrelieveoneselfbecausenaturecalls4.adjustTheseatbeltcanbeadjustedifyoufeeltootight.緩解壓力去洗手間如果您覺(jué)得安全帶緊可以調(diào)整。5.washroom=lavatory

洗手間6.safetychecke.g.:We’llgoandhavesafetycheckinthecabinastheaircraftisabouttotakeoff.安全檢查飛機(jī)起飛前我們要在機(jī)艙進(jìn)行安全檢查。5.divert

Youdivertyourattentionaschattingwithme.6.interfere

Youarenotpermittedtouseyourmobilephoneduringthewholeflightbecauseitmightinterferewiththenavigationsystem.

同我談話時(shí)你轉(zhuǎn)移了你的注意力。使用手機(jī)會(huì)干涉巡航系統(tǒng)，所以整個(gè)飛行期間不允許使用手機(jī)。7.Cruising

Youmayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.

飛機(jī)達(dá)到巡航高度時(shí)就以可使用電腦了。Explainthedialogue

LanguagepointsIsthereanysmokingsectiononboard?2.Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.3.Please，pressthecallbuttonifyouhaveanyotherproblems.為了您的安全，飛機(jī)起飛、著陸和安全帶指示燈亮的時(shí)候請(qǐng)系好安全帶。如果您有任何其他問(wèn)題請(qǐng)按呼叫按鈕。4.Excuseme,miss.Wouldyoupleasestopusingyourlaptopandswitchoffit?5.Youshouldreturnyourseatbacktotheuprightposition.6.Theplaneistakingoff.Youmustkeepseatedwithyourseatbeltfastened.turnoff您應(yīng)該把座椅靠背調(diào)到垂直位置。飛機(jī)馬上就要起飛，請(qǐng)您系好安全帶坐好。7.Youcan’tmoveuntiltheplaneentersitscruisingaltitude.8.Justpressthebuttononyourarmrest.直到飛機(jī)達(dá)到巡航高度您才可以動(dòng)。

只要按一下你手扶上的按鈕就可以。

Oralpractice:

Theplaneistakingoffshortly.Younoticeamanisusinghislaptopwithalightedcigarettedanglingfromhismouth.Hiswifebesidehimisusinghermobilephone.Hissondoesnotfastenhisseatbelt.What’smorethesonwantstogotothewashroom.Anotherpassengerasksyousomeinformationonthisairroute.Unit2Safetycheckbeforetake-offPartIIAnnouncementsilluminate照亮oxygenmask

Youroxygenmaskisinacompartmentaboveyourhead,andwilldropautomaticallyifoxygenisneeded.

Pleasefastenyourseatbeltwhentheseatbeltsignilluminates.當(dāng)安全帶的指示燈亮的時(shí)候請(qǐng)系好安全帶。氧氣面罩儲(chǔ)藏在您座椅上方，發(fā)生緊急情況時(shí)，面罩會(huì)自動(dòng)脫落。WordsandExpressionslifejacket

救生衣

oxygenmask氧氣面罩safetyinstruction安全須知3.Lifevestshouldnotbeinflatedwhileinthecabin.4.Thereareeightemergencyexitsonthisaircraft.Theyarelocatedinthefront,therearandthemiddlesections.

5.elasticband彈力帶

Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead.救生衣在機(jī)艙內(nèi)請(qǐng)不要充氣。本架飛機(jī)共有8個(gè)緊急出口，分別位於前部、後部、和中部。6.referreferto---參考

Forfurtherinformation,pleaserefertosafetyleafletintheseatpocketinfrontofyou.想瞭解更多資訊，請(qǐng)參考您前面座椅口袋裏的安全須知。

ReasonsforDelayUnit41.Haveyouevermetthesituationthattheaircraftdelayeddeparturewhenyoutookanaircraft?

2.Couldyoulistsomepossiblereasonsforadelayeddeparture?Airtrafficcontrol;weathercondition(heavyfog/snow/rain,thunderstorm,iceontherunway);Airtrafficcongestion;mechanicalreasons;waitforpassengerstocomeonboard;waitfortheaircraftaheadofustotakeoff/landLead-inquestions3.Howdoyoumakeanapologytoapassengeriftheflightisdelayedduetothebadweathercondition?

I’msorrytoinformyoutheflightisdelayedduetotheBadweathercondition.Wishyouunderstandingandcooperation,

Wordsandexpressions:delay

Doitwithoutanydelay.2.delayeddeparture

馬上做，不得延誤！延誤出發(fā)3.mechanicalThedelayisduetosomemechanicalTroubles.4.overcomeWeshallbeinformedwhenthetroublesareovercomeandtimeisfixed.延時(shí)是由於技術(shù)故障所導(dǎo)致的。當(dāng)故障被解除，起飛時(shí)間固定下來(lái)時(shí)會(huì)告知我們的。5.inconveniencen.不方便

convenientadj.方便的

conveniencen.方便

I’mterriblysorryfortheinconveniencebroughttoyou.

inconvenientadj.不方便的給您帶來(lái)的不便深表歉意。6.schedulev.排定,安排

scheduleddeparturetime預(yù)訂的起飛時(shí)間7.callbuttonpressthecallbutton9.CAAC(=CivilAviationAdministrationofChina)中國(guó)民航8.airconditioner

Couldyouadjusttheairconditionercooler?

你能幫我把空調(diào)調(diào)涼一點(diǎn)嗎？9.thunderstorm10.connectingflightdirectflight11.transitcounter12.fault/f?:lt/雷電交加的暴風(fēng)雨轉(zhuǎn)接班機(jī)直航轉(zhuǎn)機(jī)櫃檯

過(guò)錯(cuò)SectionALanguagepoints1.dueto由於Theteam’ssuccesswaslargelyduetoherefforts.2.departuretime

起飛時(shí)間

3.apologizeforsth/doingsth為----感到歉意

Iapologizeformycareless.團(tuán)隊(duì)的成功主要是由於她的努力。4.keepsbdoingsth讓某人一直保持做某事

Thatcouplekepttheirsonstandingthereforonehour.5.referto提到、説道或涉及到某人/某事物

WhenIsaidsomeonewasstupid,Iwasn’treferringtoyou.那對(duì)夫婦讓他們的兒子在那站了一個(gè)小時(shí)。我所說(shuō)的某人愚蠢不是指的你。6.atpresent目前，現(xiàn)在I’mafraidIcan’thelpyouatpresent—I’mtoobusy.恐怕我現(xiàn)在幫不了你，我太忙了。

8.callbutton呼叫按鈕

如果你有任何問(wèn)題請(qǐng)按您手扶上的呼叫按鈕。Ifyouhaveanyquestions,pleasepressthecallbuttononyourarmrest.

Oralpractice:Workwithapartnertomakeupthefollowingdialogues.Situationalsetting:1.Theplaneisdelayedduetothe——————————.Youneedexplainthesituationtothepassengers.2.Itis8:00a.m.tenminutespastthescheduleddeparturetime,yetithasnottakenoff.Apassengerpressesthecallbutton.FlightattendantLauracomesuptoher.PartIIAnnouncementWordsandexpressions:airtrafficcontrolWewouldliketoapologizeforthedelayeddeparture.Thisisduetoairtrafficcontrol.2.congestion

交通堵塞

3.runway

飛機(jī)正在跑道上滑行。由於空中交通管制導(dǎo)致飛機(jī)延誤，對(duì)此我們深表歉意。trafficcongestionTheplaneistaxiingontherunway.4.clearanceWehavetowaitforthetake-offclearance.5.belongings

sincerely真誠(chéng)地

appreciate感激，感謝

Wesincerelyapologizeforthedelayindepartureandappreciateyourunderstanding.我們得等起飛許可。Pleasetakeallyourbelongingswithyouwhenyoudeplane.對(duì)於飛機(jī)延時(shí)起飛我們表示真誠(chéng)地歉意，感謝您的理解。下機(jī)時(shí)請(qǐng)帶好您的隨身攜帶物品。

DrinkandMealServiceUnit5

Lead-inquestions

1.CanyouspeakoutsomealcoholicandNon-alcoholicdrinksservedonboard?Non-alcoholicdrinks:Pepsi,tea,coffee,mineralwater,juice,Coca-ColaAlcoholic:

Beer,Vodka/’vdk?/伏特加酒,Martini/mɑ:’ti:ni:/馬提尼酒,Brandy,Cocktail/‘k?kteil/雞尾酒,Sherry/’∫eri:/雪利酒,Champagne/t∫?m‘pein/香檳酒,whisky,JohnnieWalkerRedLabel尊尼獲加紅牌威士卡/紅方2.Howdoyouexplaintoapassengerwhohasaskedforacupofcoffee,yetshehasn’tgotitforquitealongtime?

I’mterriblesorryforhavingletyouwaitforalongtime.Becausethewatersystemisoutoforder,thewaterisn’tboiled.Iwillbringtoyouifitmakeswell.inform---to---preparefor

HowdoIpreparefortheexam?3.

Whatwouldyouliketodrink?

Wouldyoulikesomethingtodrink?

pleaseinformuswhenwewilldepart.請(qǐng)告知我們什麼時(shí)間出發(fā)。我要怎麼為這些考試做準(zhǔn)備？請(qǐng)問(wèn)您喝點(diǎn)什麼？

Themonitorinformedustofinishourhomework.班長(zhǎng)告知我們要完成作業(yè)。Languagepoints:4.enjoydoingsth喜歡，享受做某事

Ienjoychattingwithyou.

我喜歡和您聊天。Oralpractice:Workwithapartnertomakeupthefollowingdialogues.Situationalsetting:

Apassengerwantstodrinksomething,suchascoffeelatte,cappuccinoorTieguanyintea,butthereisn’tonboard.Pleaseexplaintothepassenger.Thenyoulistsomedrinksprovidedonboard.

Wordsandexpressions:DynastyChivasRegalavailableThecoldandhotdrinksareavailableonboard.refreshmentWe’llbeservingrefreshmentandbeveragessoon.飛機(jī)上提供冷熱飲。我們馬上為您提供茶點(diǎn)和飲料。switchoff=Wewillbeofferingyouallkindsofdrinksshortly.Pleaseputdownyourtrayinfrontofyou.turnoffPleaseswitchoffyourmobilephonewhenwearehavingthemeeting.開(kāi)會(huì)時(shí)請(qǐng)關(guān)上手機(jī)。Announcement:我們馬上為您提供各種飲料。請(qǐng)把您前面的託盤(pán)放下。4.Ifyouhavespecialdietrequirement,pleasedon’thesitatetocontactus.

5.we’lltrytoprovideyouwiththebestqualityservice.如果您有特殊的飲食需求請(qǐng)毫不猶豫的與我們?nèi)〉寐?lián)繫。我們會(huì)為您提供最優(yōu)質(zhì)的服務(wù)。6.Provide----with

Theyprovideuswithfood.7.Weremindyouthatthisisanon-smokingflight.Smokingisprohibitedontheentireaircraft,includingthetoilets.

他們給我們提供了食物。

我們提醒您本航班是無(wú)煙航班，所以整架航班全程禁煙，包括衛(wèi)生間。8.Wishyouagoodtrip!

Hopeyouhaveanicetrip.Thankyouforflyingwithusandhopetohavethepleasureofbeingwithyouagain.Thankyouforyourcooperationduringourflightandhaveagoodtrip.Westerntableware中途要離開(kāi)怎麼辦才好？刀叉的放置法─用餐中用餐中想要休息時(shí)，可將刀和叉呈八字形，而刀刃必須朝向自己哦！Washyouhandsbeforeeachmeal.Knifeandspoonareplacedtotherightoftheplate.Theforkisontheleft.TipsforeatingwesternmealOpenthenapkinandputitonyourlapbeforeeating.Youshouldusetheforkwithyourlefthandandtheknifewithyourright

hand.

Don’tdrinktoomuch!Talktothepeoplebesideyou,butdon’tspeaktooloudly.Youcanuseyourhandtoeatchicken.Youeatonlyfromyourplate.VGML：嚴(yán)格素食VLML：素食（奶、雞蛋)AVML：亞洲素食MOML：穆斯林餐HNML：印度餐KSML：猶太教餐BLML：流食DBML：糖尿病患者餐GFML:無(wú)麥麩餐NLML:無(wú)乳糖餐LSML：無(wú)鹽餐LFML：低膽固醇、低脂肪LCML：低卡路里餐餐BBML：嬰兒餐CHML：兒童19.TableDescriptionAllowedprohibitedVLMLContainingeggs&diaryEggsanddiaryproductsMeat,fishandpoultryA,VGMLAsianvegetarianmealfollowsalactovegetariandietDairyproductsandallfoodofplantoriginEggs,meat,poultry,fish,shellfishoranyproductsderivedfromtheaboveMOMLOpoultry,fishandlambPorkproducts,unscaledfish,scavengersandalcoholHNMLOLamb,eggs,fish,chicken,dairyproduce,rice,herbsandspicesBeef,vealorporkanditsderivatives19.TableDescriptionAllowedprohibitedKSMLOPurchasedkoshersfromauthorizedsuppliersPorkorshellfishDBMLOComplexsugarssuchasfromfruit,vegetables,leanmeat,farinaceousproducts,milk,fish,lowfatcheese&breadAllsimplesugarssuchasgranulated,honey,jams,syrups,sweetsGFMLOSpecialglutenfreeproductsareused,rice,soybeanandcorndonotcontainthesameglutensandcanbeusedWheat,rye,oatandbarleyNLMLONonlactoseandnondairyproductsNomilk,milkproductsorlactose,yoghurt,butter,cheese,cream19.TableDescriptionAllowedprohibitedLSMLOFoodsthatdonotcontainhighnaturalsaltaswellasavoidingsaltinpretparationofthisdietarymealHighsaltyfoodsaretobeavoidedandfoodswithhighnaturalsaltcontentorfoodswithchemicaladditivescontainingsodiumarelimitedLFMLOHighfiberfoodsandincreasedcomplexcarbohydratesButter,lard,chickenskinandmeatfatLCMLOHighfiberfoodsandincreasedcomplexcarbohydratessuchaswholemealbread,potatoes,pastasandriceNoaddedfatsandsugarsUnit6SpecialPassengersServiceLead-inquestions:

Whodoesspecialpassengerreferto?Whatwillyoudoifyouseeaphysicallydisabledpassengerboarding?VIP,CIP,UnaccompaniedMinor(UM),seniorpassengers,expectantmothers,Physicallydisabledperson,sickpassenger,adultpassengerswithaninfantorasmallchild(UM)1.什麼是無(wú)成人陪伴兒童？

無(wú)成人陪伴兒童是指，年齡在五周歲（含）以上至十二周歲以下2.申請(qǐng)“無(wú)人陪伴兒童”服務(wù)時(shí)，我需要向航空公司提供哪些資料？您需要去出發(fā)地當(dāng)?shù)啬虾綘I(yíng)業(yè)部提交申請(qǐng)，帶上相關(guān)身份證以及戶口本

3.南航如何協(xié)助我的小孩辦理登機(jī)手續(xù)？4.無(wú)成人陪伴兒童要收費(fèi)嗎？南航會(huì)有專(zhuān)門(mén)的地面服務(wù)人員將您的小孩交給我們的指定乘務(wù)員。

五周歲（含）以上至十二周歲以下的無(wú)成人陪伴兒童，乘坐國(guó)內(nèi)航班（不含港澳臺(tái)）票價(jià)按相應(yīng)的兒童票價(jià)計(jì)收；乘坐國(guó)際、地區(qū)航班票價(jià)按成人普通票價(jià)計(jì)收。

如需另派服務(wù)員隨機(jī)陪伴時(shí)，還應(yīng)加收成人普通票價(jià)50%的服務(wù)費(fèi)用。Pregnant航空公司對(duì)孕婦乘客的運(yùn)輸條件：

（1）懷孕不足8個(gè)月（32周）的孕婦乘機(jī)，除醫(yī)生診斷不適應(yīng)乘機(jī)者外，按一般旅客運(yùn)輸。（2）懷孕超過(guò)8個(gè)月（32周）但不足35周的孕婦乘機(jī)，應(yīng)辦理乘機(jī)醫(yī)療許可。該乘機(jī)醫(yī)療許可應(yīng)在乘機(jī)前7天內(nèi)簽發(fā)有效。（3）下列情況，航空公司一般不予承運(yùn)：A.懷孕35周（含）以上者；B.預(yù)產(chǎn)日期在4周（含）以內(nèi)者；C.預(yù)產(chǎn)期臨近但無(wú)法確定準(zhǔn)確日期，已知為多胎分娩或預(yù)計(jì)有分娩併發(fā)癥者；D.產(chǎn)後不足7天者。

殘疾人坐飛機(jī)應(yīng)該注意什麼

殘疾旅客乘機(jī)不同於普通人。殘疾旅客乘飛機(jī)往往對(duì)機(jī)上設(shè)備、服務(wù)有特殊要求，為了保障殘疾旅客的承運(yùn)安全，航空公司需要提前做好人員及設(shè)備方面的準(zhǔn)備.下麵就介紹下殘疾人坐飛機(jī)的相關(guān)注意事項(xiàng)。1．購(gòu)票需提前申請(qǐng)，以便航空公司做特殊安排，具備乘機(jī)條件的殘疾人需要航空公司提供供航空器上使用的醫(yī)用氧氣、托運(yùn)電動(dòng)輪椅、機(jī)上專(zhuān)用窄型輪椅、為具備乘機(jī)條件的殘疾人團(tuán)體提供服務(wù)、攜帶服務(wù)犬進(jìn)入客艙等設(shè)施或服務(wù)時(shí)，應(yīng)在訂座時(shí)提出，最遲不能晚於航班離站時(shí)間前72小時(shí)。以便航空公司進(jìn)行協(xié)調(diào)和準(zhǔn)備，並通過(guò)其訂座系統(tǒng)或其他手段，確保該需求被記錄，並及時(shí)傳遞到相關(guān)人員。2．在飛行中需要使用醫(yī)用氧氣以及在飛行過(guò)程中沒(méi)有額外的醫(yī)療協(xié)助無(wú)法安全地完成航空旅行的殘疾人，需要向航空公司提供醫(yī)療證明。無(wú)法對(duì)機(jī)上工作人員介紹的安全說(shuō)明和注意事項(xiàng)加以理解或作出反應(yīng)，或不能與承運(yùn)人的機(jī)上工作人員進(jìn)行交流的殘疾人以及不能自行從航空器上緊急撤離的殘疾人需要在乘機(jī)時(shí)有陪伴人員。3．《殘疾人航空運(yùn)輸辦法（試行）》規(guī)定，除安全或法律另有規(guī)定外，承運(yùn)人不得因殘疾人的殘疾造成其外表或非自願(yuàn)的舉止可能對(duì)機(jī)組或其他旅客造成冒犯、煩擾或不便而拒絕運(yùn)輸具備乘機(jī)條件的殘疾人。同時(shí)，當(dāng)承運(yùn)人因安全等原因拒絕為具備乘機(jī)條件的殘疾人提供運(yùn)輸時(shí)，應(yīng)向其說(shuō)明拒絕的理由。具備乘機(jī)條件的殘疾人要求提供書(shū)面解釋的，承運(yùn)人應(yīng)在拒絕運(yùn)輸之後10日內(nèi)提供。4．殘疾人在乘機(jī)當(dāng)天應(yīng)提前3小時(shí)以上來(lái)到機(jī)場(chǎng)，這樣有更充裕的時(shí)間辦理登機(jī)牌、行李托運(yùn)、安檢、登機(jī)，同時(shí)在遇到航班時(shí)刻變更等特殊情況時(shí)也可以更從容地應(yīng)變。5．在普通航班上，殘疾人旅客可優(yōu)先登機(jī)。在辦理乘機(jī)手續(xù)時(shí)，殘疾人可以根據(jù)自身情況提出訂座需求。當(dāng)使用機(jī)上輪椅進(jìn)入客艙後，無(wú)法進(jìn)入帶固定扶手的過(guò)道座位的，航空公司應(yīng)為其提供一個(gè)帶活動(dòng)扶手的過(guò)道座位或方便出入的座位；除安全理由外，航空公司應(yīng)為陪伴人員安排緊靠殘疾人的座位；當(dāng)殘疾人與其服務(wù)犬同機(jī)旅行時(shí)，航空公司應(yīng)提供相應(yīng)艙位的第一排座位或其他適合的座位；對(duì)於腿部活動(dòng)受限制的具備乘機(jī)條件的殘疾人，航空公司應(yīng)為其提供相應(yīng)艙位的第一排座位或腿部活動(dòng)空間大的過(guò)道座位。6．在飛行過(guò)程中，殘疾人可要求特別的、有針對(duì)性的服務(wù)，如：服務(wù)人員可協(xié)助殘疾人就座或從座位上離開(kāi)；作就餐準(zhǔn)備時(shí)，協(xié)助例如打開(kāi)包裝、識(shí)別食品及食品擺放位置；協(xié)助使用機(jī)上輪椅往返衛(wèi)生間；協(xié)助有部分行走能力的殘疾人往返衛(wèi)生間；協(xié)助放置和取回隨身攜帶物品，包括在客艙存放的助殘?jiān)O(shè)備。同一航班上殘疾人旅客人數(shù)規(guī)定

7．並非一架航班上可以無(wú)限制的載運(yùn)殘疾旅客。航班上載運(yùn)在運(yùn)輸過(guò)程中沒(méi)有陪伴人員、但需要他人協(xié)助的殘疾人數(shù)是有相應(yīng)要求的：航班座位數(shù)為51-100個(gè)時(shí)，不得超過(guò)2名（含2名）；航班座位數(shù)為101-200個(gè)時(shí)，不得超過(guò)4名（含4名）；航班座位數(shù)為201-400個(gè)時(shí)，不得超過(guò)6名（含6名）；航班座位數(shù)為400個(gè)以上時(shí)，不得超過(guò)8名（含8名）。載運(yùn)殘疾人數(shù)超過(guò)上述規(guī)定時(shí)，應(yīng)按1：1的比例增加陪伴人員.這樣規(guī)定是出於旅客安全的考慮。舉一個(gè)簡(jiǎn)單的例子，飛機(jī)上的乘務(wù)員是按照人數(shù)標(biāo)準(zhǔn)配備的。當(dāng)飛機(jī)發(fā)生危險(xiǎn)時(shí)，特別是在需要緊急撤離時(shí)，如果行動(dòng)不方便的旅客人數(shù)太多，會(huì)分散乘務(wù)員的精力，影響撤離的通暢性，無(wú)法在最短的時(shí)間內(nèi)撤離所有的旅客。Wordsandexpressionsfirstaid急救Whatshouldaflightattendantdoduringtheprocessoffirstaid?2.Physicallydisabled

盲人

瘸子啞巴聾的blindcrippledumbdeaf

3.airsickFrommyexperienceyouareprobablyairsick.4.WherecanIfindaplaceto

vomit?Ifeelalittlenauseanow.5.Themedicinecan’tfunctionsoquickly.Itusuallytakeseffectinonehour.以我的經(jīng)驗(yàn)判斷你可能是暈機(jī)。哪能吐呀？我有點(diǎn)噁心。藥不能這麼快就起功效，通常一個(gè)小時(shí)後才能起作用。Herpostshouldbedeterminedonlybythefunctioninthecompany.6.Pleasegivemecupofstraightcoffeeveryblack.她的職位視其在公司中的作用而定。請(qǐng)給我一杯清咖啡且濃濃的。PartIIAnnouncement1.Thereisapassengerwithsevereheartattackonboardinordertoensurehissafety,thecaptainhasdecidedtomakeanemergencylandingatBeijingInternationalAirport.本架飛機(jī)上有位嚴(yán)重的心臟病人，為了確保他的安全，機(jī)長(zhǎng)決定在北京國(guó)際機(jī)場(chǎng)緊急著陸。2.Weapologizeforanyinconvenience.3.Yourkindunderstandingandcooperationwillbeveryappreciated.給您帶來(lái)的不便深表歉意。非常感謝您的理解與配合。Unit7EmergencyProcedures

Textreview

Lead-inquestionsCouldyoulistsomepossiblereasonsforemergencylandings?2.Whatshouldaflightattendantdowhentheflightmeetsemergencysituation?3.Howdoyoucomfortapassengerifhe/sheisscaredinanemergencysituation?unfavorable/badweathercondition.Mechanicaltrouble.Aseriouslysickpassenger.

Keepcalm.Comfortthepassengers.Setconfidencethatwecandealwithit.

Don’tpanic.Wearewelltrainedforthiskindofsituation.Ourcaptainhasthecompetencetoovercomethedifficulties.Followourinstructionscarefullyandcalmly.

Languagepoints1.hitsomeunexpectedturbulence2.wonder=becurious3.competencen.能力competent

a.e.g.:IshouldsayIgreatlyadmireyour_____________.Youshouldbelievethatheis___________tosolvetheproblem.4.CAAC=5.makeanemergencyditching6.lifevest=7.too---to太---不

e.g.:Theeagleistoooldtoflyinthesky.

8.bendover彎腰

e.g.:AsJimbentovertopickupthepen,hefeltasharppaininhisback.

撞上不期而遇的氣流competencecompetent

CivilAviationAdministrationofChina中國(guó)民航海上緊急迫降Lifejacket吉姆彎腰撿起鋼筆時(shí),覺(jué)得背部一陣刺痛。

Languagepoints

9.emergencyescapechute/slide緊急撤離滑梯

10.oilleakage漏油

11.doourutmosttodosth.

e.g.:Wewilldoourutmosttohelpthoseunfortunatepeople.

12.rescueagency救援機(jī)構(gòu)

13.stowalltraytables收起小桌板

14.straightupyourfootrest收起腳踏

15.braceforimpact撐住防衝撞

16.comestoacompletestop完全停穩(wěn)

17.proceedto繼續(xù)，進(jìn)行

e.g.:Theywillproceedtobuildanotherlaboratorybuilding.他們將著手建造另一座實(shí)驗(yàn)大樓。

Unit8In-FlightEntertainmentLead-inquestions：

Whatcouldthepassengersdoonboardiftheyfeelboring?Whatcanyouprovidehimifapassengerwantstohavesomethingtoread?Watchmovie,listentomusic,lookthroughmagazinesornewspapers

Newspapers:People’sDaily,ChinaDaily,NewYorkTimes,TheFinancialTimesMagazines:CAACJournal,Reader’sDigest,VogueLanguagepoints

中國(guó)日?qǐng)?bào)人民日?qǐng)?bào)

紐約時(shí)報(bào)中國(guó)民航雜誌讀者文摘雜誌、期刊文摘

消化，吸收2.prefer

更喜歡ChinaDailyPeople’sDailyNewYorkTimesCAACJournal

Reader’sDigestjournal/d??:n?l/