2024/3/11運(yùn)營管理資訊OperationsConsultingDefined

運(yùn)營咨詢定義Operationsconsultinginvolvesassistingclientsindevelopingoperationsstrategies(i.e.,productleadership,operationalexcellence,customerintimacy,etc.)andinimprovingproduction(andservicedelivery)processes.運(yùn)營咨詢就是幫助委托人研制運(yùn)營戰(zhàn)略（即產(chǎn)品領(lǐng)先、運(yùn)營卓越、顧客親密等等）和改善生產(chǎn)（和服務(wù)）流程ReasonsWhyOperationsConsultingIndustryisGrowing

為什么運(yùn)營咨詢業(yè)正逐漸增長(zhǎng)Marketpressuresonclientstoreengineertheircoreprocessesandeliminatenon-coreprocesses.市場(chǎng)的壓力迫使委托人重新設(shè)計(jì)他們的核心流程，并分離非核心流程。Globalization.全球化Needtobettermanageinformationtechnology.需要改善管理信息技術(shù)OperationsConsulting&the5Ps

運(yùn)營咨詢與5PPlants工廠（車間）Addingandlocatingnewplants新廠的增設(shè)與選址Expanding,contracting,orrefocusingfacilities設(shè)施的擴(kuò)展、收縮或重新聚焦Parts零件Makeorbuydecisions制造或購買決策Vendorselectiondecisions供應(yīng)商選擇決策Processes流程（工序）Technologyevaluation技術(shù)評(píng)價(jià)Processimprovementandreengineering

流程改進(jìn)與再造OperationsConsulting&the5Ps(Continued)

運(yùn)營咨詢與5P（續(xù)）People人員Qualityimprovement質(zhì)量改進(jìn)Setting/revisingworkstandards建立/修正作業(yè)標(biāo)準(zhǔn)Learningcurveanalysis學(xué)習(xí)曲線分析PlanningandControlSystems

計(jì)劃與控制系統(tǒng)Supplychainmanagement供應(yīng)鏈管理MRP物料需求計(jì)劃Shopfloorcontrol車間控制Warehousinganddistribution倉儲(chǔ)與配送HierarchywithinConsultingFirms

咨詢公司的層級(jí)結(jié)構(gòu)Partners合伙人Managers經(jīng)理Consultants

顧問（咨詢師）Finders探路者M(jìn)inders看管者Grinders歷練者EconomicsofConsultingFirms

咨詢公司的經(jīng)濟(jì)學(xué)BrainSurgery

腦力診療室（需運(yùn)用創(chuàng)新和創(chuàng)造力解決的項(xiàng)目）GrayHair

白發(fā)人（需運(yùn)用豐富經(jīng)驗(yàn)解決的項(xiàng)目）Procedures

固定程式（這類項(xiàng)目，其問題的一般性質(zhì)是盡人皆知的，解決它們所需的活動(dòng)也相似）WhenareOperationsConsultantsNeeded

何時(shí)需要運(yùn)營顧問（咨詢師）Whenfacedwithmajorinvestmentdecision(s)

面臨重大投資決策時(shí)Whenmanagementbelievesitisnotgettingthemaximumeffectivenessfromtheorganization’sproductivecapability.

管理部門認(rèn)為組織（企業(yè)）的生產(chǎn)能力沒能獲得最大效率時(shí)StagesinOperationsConsultingProcess

運(yùn)營咨詢過程的階段Sales&DevelopmentProposal開發(fā)項(xiàng)目（銷售與提出項(xiàng)目建議）2.PerformProblemAnalysis分析問題3.Design,Develop,andTestAlternativeSolutions計(jì)劃、制定和檢驗(yàn)解決問題的替代方案4.DevelopSystematicPerformanceMeasures開展系統(tǒng)的績(jī)效測(cè)評(píng)5.PresentFinalReport提交最終報(bào)告6.ImplementChanges執(zhí)行改進(jìn)方案7.AssureClientSatisfaction確保委托人滿意AssembleLearningsfromtheStudy匯編在項(xiàng)目的研究過程中獲得的學(xué)問OperationsConsultingToolKit:Category1運(yùn)營咨詢工具箱第1種ProblemDefinition問題定義Issuetrees問題[點(diǎn)]樹Customersurveys顧客調(diào)查Gapanalysis差距分析Employeesurveys員工調(diào)查Fiveforcesmodel五力模型OperationsConsultingToolKit:Category2

運(yùn)營咨詢工具箱第2種DataGathering數(shù)據(jù)收集Planttours/audits工廠巡視/查帳Worksampling作業(yè)抽樣Flowcharts流程圖Organizationalcharts組織圖OperationsConsultingToolKit:Category3

運(yùn)營咨詢工具箱第3種DataAnalysisandSolutionDevelopment分析數(shù)據(jù)并提出解決方案Problemanalysis(SPCtools)問題分析（統(tǒng)計(jì)過程控制工具）Bottleneckanalysis

瓶頸分析Computersimulation計(jì)算機(jī)仿真Statisticaltools統(tǒng)計(jì)工具OperationsConsultingToolKit:Category4

運(yùn)營咨詢工具箱第4種CostImpactandPayoffAnalysis成本影響與盈利分析Decisiontrees決策樹Balancedscorecard平衡記分卡Stakeholderanalysis利益相關(guān)方分析OperationsConsultingToolKit:Category5

運(yùn)營咨詢工具箱第5種Implementation執(zhí)行過程Responsibilitycharts責(zé)任表Projectmanagementtechniques項(xiàng)目管理方法

診斷報(bào)告

1.作用

（1）理論意義

◆總結(jié)經(jīng)驗(yàn)教訓(xùn)，發(fā)展企業(yè)管理理論

◆探索新的管理方法和工具

（2）實(shí)踐意義

◆指