酒店服務(wù)評語【篇一：常用酒店服務(wù)英語】酒店常用英語口語語句1．自己要做什么事時(shí)，就使用mayi...mayihaveyourname,please?請問尊姓大名mayihaveyourcheck-outtime,please?請問您什么時(shí)候結(jié)帳離開？mayiseeyourpassport,please?請讓我看一下您的護(hù)照好嗎？mayiknowyournationality,please?請問您的國籍是什么？2．麻煩客人時(shí)，可使用couldyou...couldyoufillouttheform,please?請您填寫這張表格好嗎？couldyouwritethatdown,please?請您寫下來好嗎？couldyoudraftthefax,please?請您寫下傳真的草稿好嗎？couldyouholdtheline,please?請不要掛電話好嗎？3．詢問客人的喜好或是做什么時(shí)，可使用wouldyou...wouldyouliketeaorcoffee?請問您要喝茶還是咖啡？wouldyouliketotakeataxi?請問您要搭計(jì)程車嗎？wouldyoumindsittinghere?請問您介意坐在這里嗎？4．在提供建議協(xié)助、征求意見時(shí)，可使用shalli...或wouldyoulikemetodo...?shallidrawthecurtains?請問需要我把窗簾拉上嗎？shallidrawyouamap?請問要我為您畫一張地圖嗎？shallimakethereservationforyou?請問要我為您安排預(yù)約嗎？二、招呼語goodmorning.(用于中午以前)goodafternoon.(用于中午至下午六點(diǎn)以前)goodevening.(用于下午六點(diǎn)過后)在這些招呼語的后面接句子，例如：goodmorning,sir.areyouchecking-out?早上好，先生，請問您要退房嗎？goodafternoon,sir.welcometolijiahotel.中午好，先生，歡迎光臨麗嘉酒店。goodevening,ms.mayihelpyou?晚上好，小姐，請問我能為您服務(wù)嗎？后面也可以接上自己酒店名稱、部門名稱，如：goodmorning,sir.thisisthefrontdesk.mayihelpyou?早上好，先生。這里是服務(wù)臺，請問您需要服務(wù)嗎？三、回答1．一般性的回答isee,sir.我明白了，先生。certainly,sir.好的，先生。2．請對方再等一會兒justamoment,please.請稍等。thankyouforwaiting.您久等了，先生。iamverysorrytohavekeptyouwaiting.很抱歉讓您久等了。couldyouwaitalittlelonger,please?3．要麻煩客人或是拒絕客人的要求時(shí)拒絕客人時(shí)，不要一口回絕說“no.”，要委婉一些。iamafraidicantdothat.不好意思，我恐怕沒辦法那樣做。excuseme,sir.pleaseletmepass.不好意思，先生，麻煩讓我過一下。4．道歉如果是自己的錯(cuò)就說“iamsorry.”如果是公司的錯(cuò)，就說：“wearesorry.”。iamverysorryforthedelay.很抱歉延誤了時(shí)間。iamverysorryfortheinconvenience.很抱歉造成您的不便。iwouldliketoapologizeforthemistake.為這個(gè)錯(cuò)誤我深致歉意。5．客人對自己說“thankyou.”時(shí)回答youarewelcome.不客氣。thankyou,sir.謝謝您，先生。thankyouverymuch.非常感謝您。6．交給客人某些東西時(shí)，可以說hereyouare.您要的東西在這里。hereisyourroomkey.這是您的房間鑰匙。hereitis.這是您的東西。7．當(dāng)客人準(zhǔn)備離開時(shí)，可以說：haveaniceday.祝您有美好的一天。pleaseenjoyyourstay祝您住宿愉快。wehopetoseeyouagainsoon.希望不久能再次見到您。thankyouforstayingwithus.謝謝光臨。8．當(dāng)客人的英語難以理解時(shí)33can(may)igothrough,please?請讓我過去好嗎34.i’llshowyouthewaymyself.我親自帶您去35.hereyouare,sir.給您,先生36.doyouwanttoenjoyyourbreakfastintheroom?【篇二：酒店服務(wù)英語初級】partonehotelcourteousenglish酒店禮貌用語unitonewelcometoourhotel!第一單元?dú)g迎光臨我們的酒店！part3wordsandphrases詞匯與短語goodadj.不錯(cuò)的；好的morningn.早晨；上午sirn.先生welcomev.歡迎（光臨）ourpron.我們的hoteln.旅館；酒店afternoonn.下午；午后maryn.瑪麗（女子名）helpn.幫助youpron.你；你們noadv.(用以表示否定的回答)不，不是，沒有thankv./n.感謝tomn.湯姆（男子名）bellboyn.門童gladadj.高興的servevt.為……服務(wù)thankyou謝謝您。eveningn.傍晚；晚上madamn.女士、夫人、太太、小姐niceadj.好的；美好的seevt.看見；看到againadv.再；再一次mepron.我tooadv.也mrs.n.太太；夫人blackn.布萊克（姓氏）pleasevt.請enjoyvt.享受；喜愛stayvi.停留；暫住nightn.夜；晚上mr.n.先生sleepn.睡眠；睡覺part5exercises課后練習(xí)1.readthefollowingsentences.朗讀下列句子。（1）goodmorning,sir.welcometoourhotel.（2）goodafternoon,madam.mayihelpyou?（3）goodevening,mr.black.nicetoseeyouagaininourhotel.（4）goodnight.haveagoodsleep.（5）pleaseenjoyyourstayinourhotel.2.listentotheshortdialoguesandfillintheblanks.聽下列對話填空。dialogue1staff:goodmorning,sir.______________________guest:goodmorning.dialogue2staff:goodmorning,sir.______________________guest:i’dliketopaythepill（結(jié)賬）.dialogue3staff:goodmorning,mr.black.______________________guest:metoo.thankyou.dialogue4staff:nicetomeetyou,mr.black.______________________guest:thankyou.dialogue5staff:goodevening,mrs.black.______________________guest:thankyou.dialogue6staff:goodnight,mr.black.______________________guest:thankyou.goodnight.3.translatethefollowingsentences.翻譯下列句子。（1）早上好，先生。歡迎光臨。（2）早上好，女士。我叫湯姆，我是門童，很高興為您服務(wù)。（3）下午好，先生。我是瑪麗，我能為您服務(wù)嗎？（4）下午好，女士。很高興見到您。（5）（6）（7）（8）nicetoseeyou,mr.black.i’mgladtoserveyou,mrs.black.nicetoseeyouagaininourhotel.pleaseenjoyyourstaywithus.unittwomayihelpyou?第二單元我能為您服務(wù)嗎？part3wordsandphrases詞匯與短語sunshinen.陽光sunshinehotel陽光酒店callv.打電話fromprep.從；由wantvt.要；想要bookvt.預(yù)訂roomn.房間howadv.怎樣；怎么needv.需要taxin.出租車whatpron.什么isvi.是thereadv.（與動詞be連用）有thereis/are…有……anythingpron.（用于疑問句）什么東西，什么事情extraadj.另外的；額外的bedn.床anextrabed一張加床kidn.小孩；孩子part5exercises課后練習(xí)1.readthefollowingsentences.朗讀下列句子。（1）goodmorning,sir.mayihelpyou?（2）goodafternoon,madam.howmayihelpyou?（3）welcometoourhotel.canihelpyou?（4）nicetoseeyou,mr.black.whatcanidoforyou?2.listentotheshortdialoguesandfillintheblanks.聽下列對話填空。dialogue1staff:goodmorning,helen（海倫）._______________________guest:where’sthecoffeeshop（咖啡廳）？staff:it’soverthereonyourright（在右手邊）.dialogue2staff:goodmorning._______________________guest:ineedataxi.dialogue3staff:goodafternoon,madam._______________________guest:iwanttocallmyfriend（朋友）.staff:certainly（當(dāng)然可以），madam.dialogue4staff:frontdesk（總臺），lihong’sspeaking（我是李紅）.___________________________guest:canichangemyroom（換房間）？staff:certainly,sir.3.translatethefollowingsentences.翻譯下列句子。（1）早上好，先生。能為您服務(wù)嗎？（2）下午好，女士。能為您服務(wù)嗎？（3）布萊克先生，我能為您服務(wù)嗎？（4）布萊克夫人，能為您服務(wù)嗎？（5）mayihelpyou,sir?（6）howmayihelpyou,madam?（7）whatcanidoforyou,sirandmadam?（8）if（如果）youwanttobookaroom,icanhelpyou.unitthreecouldyousignyournamehere?第三單元請您在這里簽名！part3wordsandphrases詞匯與短語knowvt.知道；了解；懂得yourpron.你的；你們的namen.名字；姓名；名稱rosen.（女子名）露絲havealookat看一看passportn.護(hù)照hereadv.這里；在這里；向這里hereitis給您。signv.簽名signyourname簽上您的姓名showvt.出示roomcard房卡openv.打開windown.窗戶goahead.行/好的。mindv.介意cleanv.打掃nowadv.現(xiàn)在，目前，此刻notatall.別客氣/不用謝。part5exercises課后練習(xí)1.readthefollowingsentences.朗讀下列句子。（1）mayiknowyourname,please?（2）canihavealookatyourpassport,sir?（3）wouldyoupleasesignyournamehere,sir?（4）pleaseshowmeyourcard,madam.2.listentotheshortdialoguesandfillintheblanks.聽下列對話填空。dialogue1staff:mayi__________________?dialogue2staff:____________________,sir?guest:hereitis.dialogue3staff:shalli________________?guest:thankyou.dialogue4staff:__________________totrysomesteak（牛排）？guest:yes,ofcourse（當(dāng)然可以）.dialogue5staff:wouldyoulikeme____________________itnow?guest:goodidea.（好主意）dialogue6staff:__________________,pleaseletmeknow.guest:sure.dialogue7staff:doyoumind___________________?guest:no,notatall.3.translatethefollowingsentences.翻譯下列句子。（1）請問您叫什么名字？（2）請您在這里簽名。（3）我能看一下您的護(hù)照嗎？（4）我能為您打開窗戶嗎？（5）mayiknowyourroomnumber（房號）？（6）wouldyoulikemetofillintheform（填寫表格）？（7）shalliopenthedoor（門）foryou?（8）pleaseshowmeyourroomcard.unitfouri’llputyouthoughatonce.第四單元我立刻為您接通電話。part3wordsandphrases詞匯與短語tablen.桌子；餐臺；臺putthrough接通atonce立刻；馬上operatorn.接線員；話務(wù)員speakv.說話；講話whereadv.在哪里；往哪里；從哪里sorryadj.抱歉；對不起hearv.聽見；聽loudadv.大聲地；響亮地abitlouder大點(diǎn)聲talkv.講話；談話；演講talkto…和……講話linen.電話線busyadj.忙碌的；繁忙的tryv.嘗試lateradv.較晚地；更晚地holdon.請稍等。/電話別掛。leavev.留給messagen.口信；信息；消息leaveamessage留言makev,作出（某種舉動）outsideadj.外面的；外部的makeacall打電話makeanoutsidecall打外線電話numbern.號碼friendn.朋友dialv.撥（電話號碼）beforeprep.在……以前firstadv.首次；最初thenadv.然后；接著【篇三：酒店常用服務(wù)英語100句】酒店常用服務(wù)英語100句公共篇1、that’sallright./itdoesntmatter./nomatter./that’sok!沒關(guān)系。2、thatsagreatidea!/goodidea!/greatidea!好主意！3、it’smypleasure./mypleasure./youarewelcome./notatall./alwaysatyourservice./don’tmentionit.不用謝。4、seeyoutomorrow./seeyou./bye-bye!/bye!/goodbye!明天見/再見。5、justamoment,please./onemoment,please.請稍等.6、congratulations!/welldone!祝賀你!7、iwilldomybest!/iwilltrymybest!我會盡力的！8、mayihelpyou?/whatcanidoforyou?/isthereanythingicandoforyou?需要我為您效勞嗎？9、illfixyouup．我會幫你打點(diǎn)的。10、illbebacksoon．/i’llberightback.我馬上回來。11、i’msorry．/pleaseforgiveme？請你原諒。12、howdoyoudo?/nicetomeetyou./imgladtomeetyou.很高興見到你。13、nicetomeetyou，too./gladtomeetyou，too.我也很高興見到你。14、hereismycard.這是我的名片。15、haveagoodrest.祝您休息好！16、idontthinkso.我不這樣認(rèn)為。17、ofcourse./certainly,sir/madam.當(dāng)然可以，先生/女士。18、whatsthetrouble/matter,sir/madam?您怎么啦?先生/女士。19、howdoyoulikeit?/howdoyouthinkaboutit？您覺得怎么樣？20、ineedyourhelp.我需要你的幫助。21、youlookgreat!/youlookexcellent!你看上去棒極了！22、gladtobeofservice./imhappyiwasabletohelp.很高興為您服務(wù)。23、welcometoourhotel！歡迎下榻我們酒店.24、thankyouforyourcoming.謝謝您的光臨。25、ibegyourpardon?/pardon？請您再說一遍好嗎？26、todayisagreat/niceday.今天是個(gè)好日子。27、haveagoodtime!祝你們玩得愉快!28、imveryproudofyou.我為你感到自豪。29、takecareofyourself.照顧好你自己。30、mayihaveyourname,please?請問您貴姓？31、ihaveheardsomuchaboutyou.久仰大名。32、shallicallabellman?需要我叫服務(wù)生過來嗎？33、gostraightandturnright（left）atthefirstcrossing.直走，在第一個(gè)路口右（左）轉(zhuǎn)。34、itsapleasureworkingwithyou.與您合作很愉快。35、howlongwouldyouliketostay？要停留多久？36、pleaseenjoyyourstay.祝您住得愉快。37、watchyourstep!/mindyourstep!請走好！38、welcometosovereignhotel.歡迎光臨君豪酒店。39、imalwaysatyourservice,sir/madam.隨時(shí)為你效勞,先生/小姐。40、imsorrytohavekeptyouwaiting.對不起，讓您久等了。41、iamverysorryforthemistake.很抱歉弄錯(cuò)了。42、itisnicetoseeyouagain.很高興再次見到您。43、sorrytobother/havebotheredyou.抱歉，打擾一下。44、pleasedontsmokehere.請不要在這里抽煙。45、imlookingforwardtoseeingyou.我期望見到您。46、pleasedontleaveanythingbehind.請不要遺忘您的東西。47、iwilltakeyouthere,sir.thisway,please./followme，please.我?guī)ィ@邊請.48、illsoonhavesomethingarrangedforyou.我盡快為您作些安排。餐飲篇49、welcometoourchineserestaurant.歡迎來中餐廳。50、hereisthemenu.給你菜譜。51、howmanypeoplearethereinyourparty?請問您幾位呢?52、mayitakeyourordernow?現(xiàn)在給您點(diǎn)菜好嗎？53、doyourenjoyyourmeal?/doyousatisfiedwithyourmeal?請問您用餐滿意嗎？54、pleaseenjoyyourbreakfast,sir/madam?請用早餐，先生/女士。55、whatdoyouprefer/whatwouldyouliketodrink,teaorcoffee?你喜歡喝點(diǎn)什么?茶還是咖啡?56、whattimeareyouclosing?/what’syourclosingtime?你們什么時(shí)候結(jié)束營業(yè)?57、shallimakethereservationforyou?要我替您訂房間嗎？58、thewesternrestaurantisonthefirstfloor,sir/madam.西餐廳在1樓，先生/女士。59、idliketoreserveaprivateroomforthisevening.我想今晚預(yù)定一個(gè)包房。60、goodevening,sir/madam.hereisthedinnermenu.先生/女士，晚上好。這是晚餐的菜單。61、goodafternoon.mayihelpyouwithyourorder?下午好。請問需要我為您點(diǎn)菜嗎？62、wouldyoulikeanythingelse,sir/madam?請問還要別的東西嗎？先生/夫人。63、idliketobookatablefor6fortomorrowevening.我想定一張明天晚上的六人餐桌。64、excuseme,yourdishisready.wouldyoumindservingnow?您的菜已經(jīng)準(zhǔn)備好了，請問現(xiàn)在可以上菜了嗎？65、mayitaketheplateaway?我可以把這個(gè)盤子撤走嗎？66、doyouneedmorebeer（wine/alcohol、drink）?/shallifreshyourbeer（wine/alcohol/drink）?我給您加點(diǎn)酒好嗎？房務(wù)篇67、thetelephonenumberofourhoteli我們酒店的電話號碼68、whatkindofroomwouldyoulike?您要哪類房間?69、wouldyoupleasesignhere?請?jiān)谶@兒簽名好嗎?70、couldyouholdtheline,please?/holdon,please!請不要掛斷電話！71、theserviceguideisonthedesk.服務(wù)指南在桌面上。72、roomservice,mayicomein?送餐服務(wù)，我可以進(jìn)來嗎?73、howwouldyouliketosettleyourbill?您想用什么方式付賬？74、mayihaveyourtelephonenumber?你能告訴我你的電話號碼嗎？75、goodevening.haveyougotareservation?晚上好。請問您有預(yù)定嗎？76、whenwouldyouliketobewakenup,sir?先生，您想要什么時(shí)候叫醒呢？77、sorry,miss.petsarenotallowedtoenterourhotel.很抱歉，女士。寵物不許帶進(jìn)酒店。78、imthereceptionisthere,welcometoourhotel.我是這兒的接待員，歡迎來到我們酒店。79、mynameisirene,imthehousekeepingdepartmentwaiter.我的名字是