年廣西職業(yè)院校技能大賽高職組中餐主題宴會(huì)設(shè)計(jì)賽項(xiàng)（英語口語測(cè)試樣題及參考答案）題型一中譯英您對(duì)我們的服務(wù)有什么意見嗎？Whatdoyouthinkofourservice?請(qǐng)不要遺忘你的東西。Pleasedon’tleaveanythingbehind.3.您能告訴我事情的詳細(xì)經(jīng)過嗎？Canyoutellmewhathappenedindetail?4.抱歉，我上錯(cuò)湯了。Idoapologizeforservingyouthewrongsoup.謝謝您提醒我們。Thankyouforbringingthismattertoourattention.6.很抱歉給您帶來了這么多麻煩，這是我們特意送給您的甜點(diǎn)。Toexpressourregretforallthetrouble,weofferyouthecomplimentarydessert.7.對(duì)不起，我們餐廳14日的餐位已經(jīng)訂滿了。Iamsorry,sir.Ourrestaurantisfullybookedon14th.8.您打算人均用餐標(biāo)準(zhǔn)是多少？Howmuchwouldyouliketopayforeachperson?9.有人均100元、150元和180元的標(biāo)準(zhǔn)，您想要訂哪一種？Therearelevelsof100yuan,150yuan,180yuanperhead.Whichwouldyouprefer?10.三百人用餐的最低收費(fèi)是15000元，不含酒水飲料。Theminimumchargefora300-people-dinnerpartyis15,000yuan,excludingdrinks.11.您的餐桌已經(jīng)準(zhǔn)備好了，這邊請(qǐng)。Yourtableisready,thisway,please.12.現(xiàn)在可以上菜了嗎？MayIservethedishesnow?13.希望您用餐愉快。Pleaseenjoyyourmeal.14.這道菜很燙，請(qǐng)小心。Thedishisveryhot.Pleasebecareful.15.您的這瓶葡萄酒已經(jīng)添完了。請(qǐng)問是否需要再加一瓶？Yourbottleofwineisfinished.Wouldyoulikeonemorebottle?16.您需要把菜分一下嗎？Excuseme,sir/madam.MayIseparatethedishforyou?17.您要不要來點(diǎn)烈性酒呢？要是喜歡酒精度低的話，我們這還有米酒。Doyoucareforsomethingalittlestronger?Ifyouprefersomethingmilder,thereissomericeliquoravailablehere.18.先生，您對(duì)我們的餐品還滿意？Areyousatisfiedwiththemeal,sir?19.這是我們最新的價(jià)目表。Thisisourlatestpricelist.20.菜已經(jīng)上齊了，接下來還有甜點(diǎn)。Thisisthecompletecourse.Thereisdesserttofollow.21.對(duì)不起，太太，我沒聽明白。Pardon,madam.I’mafraidIdidn’tfollowyou.22.您能再慢一點(diǎn)兒說嗎？Couldyoupleaserepeatalittlemoreslowly?23．這是我們贈(zèng)送給您的果盤。Thisisthecomplimentaryfruitforyou.24．謝謝您給我們提的意見。Thankyouforyourcomments.25．我們已經(jīng)在總費(fèi)用里加收了10%的服務(wù)費(fèi)。Thetotalincludesa10%servicecharge.題型二英譯中1.ThereisanincreasinginterestinandappreciationofChinesefoodintheWest.(在西方國(guó)家，人們對(duì)中餐的興趣日益濃厚，對(duì)中餐的了解也日益加深。)2.AtthedinnerbanquetChinesefoodwillbeservedandtheminimumchargeofRMB120Yuanperheadisrequired.(您的晚宴將是中餐宴會(huì)，最低消費(fèi)每位12元。)3.Everyservercarriesacleannapkinatalltimessoastobeabletowipedripsorspillsimmediately.(所有服務(wù)人員必須隨身攜帶干凈的餐巾，以便隨時(shí)抹去溢出或潑灑的食物。)4.Wedon’thaveanyvacanttablesbythewindows.(目前靠窗的位子都已經(jīng)訂出去了。)5.Letmejustconfirmyourreservation.（讓我來確認(rèn)一下您的預(yù)訂。）6.I’dliketocancelmyreservationforSaturdaynight.（我想要取消周六晚上的訂位。）7.I’dlikeaprivateroomfor15peopleateightthirtytomorrowevening.(明晚我要訂一個(gè)15人的包廂，時(shí)間是明晚八點(diǎn)半。)8.Wecanonlyholdyourprivateroomtill7:30p.m.,becauseafterthattimeitisthepeakseason.(您的預(yù)訂我們只能為您保留到晚上7點(diǎn)30分，因?yàn)槟嵌螘r(shí)間是高峰期。)9.IsthereanythingIcandoforyou?（還有什么需要我?guī)湍愕膯?？?0.Welookforwardtoseeingyou.（我們恭候您的光臨。）11.Couldyougivemesomemorenapkins?(請(qǐng)多給我?guī)讖埣埥怼?12.Doyouhavevegetariandishes?(餐廳是否有供應(yīng)素食餐？)13.Herearesomecomplimentaryvouchersforyou.Youcanpaywiththemnexttimewhenyouhavemealsinourrestaurant.(我們有一些贈(zèng)券送給您，下次您在我們餐廳消費(fèi)時(shí)可以拿贈(zèng)券抵用。)14.YoumighthaveatasteofShaoxingliquor.（您不妨嘗嘗紹興黃酒。）15.Wehavefreshorangejuice,applejuiceandwatermelonjuice.(我們的鮮榨果汁有橙汁、蘋果汁和西瓜汁。)16.CanIbringanywineorliquorbymyself?(我可以自帶酒水嗎？)17.Couldyoubringmeapairofchopsticks,please?(請(qǐng)給我拿雙筷子好嗎？)18.Thisdishiscalled“MapoTofu”.Enjoyit,please.(這道菜叫麻婆豆腐，請(qǐng)慢用。)19.Afterservingthelastdish,youshouldtelltheguests:“Thisisthecompletecourse.”(當(dāng)上最后一道菜時(shí)，你需要告訴客人“您好，菜已上齊。”)20.Pleaseholdthefood;westillhaveonefriendcoming.(請(qǐng)稍后上菜，我們還有一個(gè)朋友沒到。)21.Thisisourchef’srecommendation(這道菜是我們廚師長(zhǎng)的拿手菜。)22.Idoapologizeforgivingyouthewrongsoup.(我上錯(cuò)了湯，真抱歉。)23.Don’tyouthinkthepriceisreasonable?（您認(rèn)為這個(gè)價(jià)格還公道嗎？）24.Whatsizeofbirthdaypartyareyougoingtoorderandhowwouldyoulikeustoarrangethetables?(您想在我們餐廳辦一個(gè)多大規(guī)模的生日聚會(huì)？您希望我們?cè)鯓訑[放桌子？)25.Couldyougivemeaboosterseatformychild?(可以給我的孩子拿個(gè)兒童餐椅嗎？)題型三、情景對(duì)話Whataretheproperproceduresforhandlingcomplaints?Answer:Theproperproceduresforhandlingcomplaintsare:1)listentotheguestcarefully,2)apologize,3)giveexplanations,4)offerhelp,5)takeaction,and6)givefeedback.What’stheattitudehotelstaffshouldhavewhendealingwithguests’complaints?Answer:Somecomplaintsareseriousandsomearequitetrivial,butthehotelstaffshouldinvestigatethemcarefully.Nomatterhowtheguestsbehave,thehotelstaffshouldalwaystrytobenicetothem.Don’tloseyourtemperonanyoccasion.Avoidarguingwiththeguests.Ifyourhotelwantstopromoteweddingbanquetthismonth,whatmeasureswillyoutake?Answer:Advertisementisagoodwaytosellproducts,soIthinkwecanputadvertisementsonTV,magazines,newspapersandtheInternet.Wecanalsoprovidesomespecialservicestoattractcustomers,suchastoastmasterservice,weddingcakes,specialfloraldecorations,andsoon.Ifthehotelregulationspermit,wecanalsoprovidethenewcouplewithahoneymoonsuiteinthehotelforonenight.IfaforeignguestcomestoaskforsuggestionsaboutChinesefood,andhe/shewouldlikesomethinghotandspicy,whatkindofdishwouldyourecommend?Answer:TherearefourmajorChinesecuisines,orsay,fourstyles.Eachcuisineisdistinctiveandhasitsownstyleandflavor.Astheguestpreferssomethinghotandspicy,I’drecommendSichuandisheswhicharehotandspicyandtastedifferent.MapoTofuandYu-ShiangShreddedPorkareworthtrying.Whichstepinthetableserviceismostimportantinyouropinion?Why?Answer:Ithinkwaitingatthetable,meetingalltheneedsofthedinersisthemostchallenging.Firstly,thewaiter/waitressshouldbeveryalerttotherequestsoftheguests.Secondly,waitersandwaitressesshouldbefamiliarwiththedishesandenvironmentoftherestaurant.Thirdly,theyshouldalsobegoodatcommunicatingwiththeguestsaswellaswiththekitchenstaff.What’sthemajordifferencebetweenliquorandwine?Answer:Liquorisanalcoholicbeveragemadebydistillationratherthanbyfermentation.Butwineisthebeveragemadeofthefermentedjuiceofanyofvariouskindsofgrapes,usuallycontainingfrom10to15percentalcoholbyvolume.Howmanydifferentkindsofservicesdoyouknowforabanquet,andwhatarethey?Explainoneofthemindetail.Answer:Generallyspeaking,therearefourdifferentkindsofservicesforabanquet.Theyaresit-downservice,buffetservice,stationserviceandpassed-trayservice.Insit-downservice,theguestsreceivetheirfoodattheirseats.Typically,waiters/waitressesofferachoiceofentrees,andaskthemtomakeselectionsaheadoftime.DoyouthinktheserviceofChinesebanquetismuchsimplerthanthatofawesternone?Why?Answer:No,Idon’tthinktheserviceofChinesebanquetissimpler.TheChineseareusedtotakingdinningaspartoftheirculture,andwhileservingaChinesebanquet,wehavetofollowcertainprocedures.AlthoughtheworkingproceduresofChinesebanquetsarequitethesameasthoseofWesternones,workingstaffshouldalsopayattentiontotheChinesediningetiquettesandprovideproperservices.Sometimes,thejobisreallytough.Forexample,whenreceivingaweddingbanquet,wehavetoservehundredsofguestsatthesametime.Itreallyisnotaneasyjob.PleasesaysomethingabouttheprimarydutiesoftheBanquetDepartment.Answer:BanquetDepartmentisprimarilyresponsibleformakingthereservation,seatingtheguests,servingatdinnerandsettlingthepayment.Itmayincludetheconsultationofrequirementsofthebanquetwithguests,layoutofthetables,cutlery,glassesandtablelinenwithtabledecorations,andprovidingformaltableserviceisanotherpart.Staffshouldservequicklyandelegantly.Finally,whenthebanquetisfinished,weshouldhelpgueststosettlethepayment.Ifaguestwantstoordersomewine,butitseemsthatheisunder18yearsold.Whatwillyoudothen?Answer:Accordingtothelaw,onlyadultsareallowedtodrinkwineordineinthebar.IfIamnotsureabouthisage,I’llaskinthisway,“MayIseeyourIDcard?”.Ifheisundereighteen,I’lladvisehimtoordersomesoftdrinksorjuicesinstead.題型四、專業(yè)知識(shí)問答1.Whatwouldyouliketosaytotheguestifyourecommendyourhousespecialty？(Wouldyouliketotryourhousespecialty?It’sverypopularamongourguests.)2.Whatwouldyouliketosaywhentheguesthasbeenwaitingforalongtime?（I’msorrytohavekeptyouwaiting.）3.Whatwouldyouliketosaywhenyouwanttoknowwhethertheguestishappywithhismeal?（Iseverythingtoyoursatisfaction?）4.Whatwouldyouliketosaywhenyourecommendspecialdrinkstotheguest?(Wouldyouliketotryourspecialdrinks?)5.Whatwouldyouliketosaywhentheguestasks“WherecanIhavecocktail?”（Youcanhavecocktailatthelobbybar.）6.Iftheguestwantstoreserveatable,whatinformationdoyouhavetoknow?（Ihavetoknowthetimeforreservation,thenumberofguests,thenameoftheguest,histelephonenumberandsoon.）7.Whatwouldyouliketosaytotheguestwhowalksintoyourrestaurantfordinner?(Welcometoourrestaurant.Doyouhaveareservation?)8.Ifyouareahostess,what’sthefirstthingyouhavetofindoutwhentheguestcomes?(Ihavetofindoutwhetherthegues