“十二五”職業(yè)教育國(guó)家規(guī)劃教材旅游情景英語(yǔ)課件制作：蔡慧（第二版）

旅游情景英語(yǔ)Unit3-2ServicesattheHotel

旅游情景英語(yǔ)ContentsWarmingUp

LanguageFocusPracticeExtending

ConclusionReviewHomeworkUnit3-2

旅游情景英語(yǔ)Reviewbathroom,DND,DNDsign,turn-downservice,attendant,roomattendant,trolley,housekeeping,housekeepingdepartment,disturb,make,makeup,bit,abit,tire,convenientKeywordsandphrasesUnit3-2

旅游情景英語(yǔ)ReviewAsaroomattendant,whatshouldyougetreadybeforehandwhenyouaregoingtocollectlaundryforguests?Unit3-2

旅游情景英語(yǔ)WarmingUp

DisplayofthePre-classWork:

Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldlikedry-cleaningandironing?Unit3-2

旅游情景英語(yǔ)WarmingUp

DisplayofthePre-classWork:

Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldliketoremovethestainsonhisorhershirt?Unit3-2

旅游情景英語(yǔ)LanguageFocusWordsandPhrasesSituationalConversationsUnit3-2

旅游情景英語(yǔ)WordsandExpressionslaundry/'l?:ndr?/n.洗衣店，洗衣房；洗好的衣服；待洗的衣服laundryservice洗衣服務(wù)laundrylist洗衣單laundrybag洗衣袋fill/f?l/vt.&vi.（使）充滿(mǎn)，（使）裝滿(mǎn)；n.填滿(mǎn)…的量fillin填寫(xiě)（表格等）Unit3-2

旅游情景英語(yǔ)ready/'red?/adj.準(zhǔn)備好的；vt.做好……的準(zhǔn)備express/?k'spres/adj.明確的，迅速的，專(zhuān)門(mén)的expressservice快洗服務(wù)charge/t?ɑ:d?/n.費(fèi)用surcharge/'s?:t?ɑ:d?/n.附加費(fèi)，額外費(fèi)用return/r?'t?:n/v.返回，送還Unit3-2

旅游情景英語(yǔ)SituationalConversations

Conversation2Unit3-2

旅游情景英語(yǔ)Scene

descriptionAlaundryman(A)getsacallfromMr.White(B)inroom8016.Nowthelaundrymaniscollectinglaundryattheguest’sroom.Unit3-2

Conversation2LaundryService

旅游情景英語(yǔ)

A:Laundryservice.MayIcomein?

B:Yes,please.

A:Thankyou,sir.Doyouhaveanylaundry?

B:Yes.

A:Pleasefillinthelaundrylist.Hereyouare.

B:OK.Whenwillitbeready?

Unit3-2

旅游情景英語(yǔ)A:Iwillgetitbacktomorrowafternoon.Wouldyoulikeanexpressservice?B:Whatdoyouchargefortheexpress?A:50%surcharge.B:Whencanitbereturned?A:Infourhours.B:OK,I’llhavetotakeit!Thankyou.Unit3-2

旅游情景英語(yǔ)

1.Laundryservice.MayIcomein?Mr.White.

洗衣服務(wù)。我可以進(jìn)來(lái)嗎？懷特先生。注：房務(wù)中心接到客人需要洗衣服務(wù)的電話(huà)之后，在得知房號(hào)和客人姓名之后，由樓層服務(wù)員到客人房間收集需洗衣物。

2.Doyouhaveanylaundry?請(qǐng)問(wèn)您有洗衣需要嗎？注：詢(xún)問(wèn)是否需要洗衣服務(wù)還有另外兩種表達(dá)法：Isthisforwashing?Haveyouanylaundry?Unit3-2Notes:

旅游情景英語(yǔ)

3.Pleasefillinthelaundrylist.請(qǐng)您填寫(xiě)洗衣單。注：洗衣單通常放在壁櫥內(nèi)或者寫(xiě)字臺(tái)抽屜內(nèi)，洗衣單的填寫(xiě)非常重要，收洗衣的服務(wù)員務(wù)必要仔細(xì)清點(diǎn)件數(shù)并核對(duì)客人對(duì)于各類(lèi)衣物洗滌方法的要求。4.Wouldyoulikeanexpressservice?您需要快洗服務(wù)嗎？注：快洗一般會(huì)加收50%的費(fèi)用，應(yīng)明確告知客人。Unit3-2Notes:

旅游情景英語(yǔ)UsefulExpressions:1.Laundryservice.MayIcomein?洗衣服務(wù)?？梢赃M(jìn)來(lái)嗎？2.Doyouhaveanylaundry?請(qǐng)問(wèn)您有洗衣嗎？3.Pleasefillinthelaundrylist.請(qǐng)您填寫(xiě)洗衣單。4.Iwillgetitbacktomorrowmorning.我將會(huì)在明天早上送回您的洗衣。5.Wouldyoulikeanexpressservice?

您需要快洗服務(wù)嗎？Unit3-2

旅游情景英語(yǔ)

Role-playActouttheplaywithyourpartneraccordingtothefollowingsceneswiththegivensentencepatterns.PracticeTaskOne:Unit3-2

旅游情景英語(yǔ)Youarealaundryman.Youhelptheguesttofillinthelaundrylistandtelltheguestthatyoucandeliverherlaundrywithin4hourswithanextrachargeof50%ifitisurgent.ScenedescriptionUnit3-2

旅游情景英語(yǔ)

CompletethefollowingdialoguesinEnglish.TaskTwo：

Ⅰ.A:theroomattendantB:Mr.GreenA:_____________（客房服務(wù)）.MayIcomein?B:Yes,comein.A:Excuseme.____________________________________________（非常抱歉打擾您。我現(xiàn)在可以打掃您的房間嗎）？Unit3-2HousekeepingI’msorrytodisturbyou.MayIcleanyourroomnow

旅游情景英語(yǔ)Unit3-2B:Ofcourse.Bytheway.

____________________________________________（你能每天晚點(diǎn)打掃我的房間嗎）？I’dliketowakeuplater.A:Noproblem._____________________________（您每天什么時(shí)間方便呢？）.B:Around12:30a.m.A:It’sallright._________________________（我每天12：30

來(lái)打掃您的房間）。WouldyoupleasemakeupmyroomlatereverydayWhenwillitbeconvenientforyouI’llcomeat12:30everyday

旅游情景英語(yǔ)Unit3-2Ⅱ.A:thelaundrymanB:Mrs.BrownB:NowIhavesomelaundrythatneedwashing.So,whatshallI

do?A:OK!Letmehelpyou.______________________________（您需要先填寫(xiě)一份洗衣單）.B:Whereisit?A:Itishere.___________________________________（在寫(xiě)字臺(tái)的第一個(gè)抽屜里）.B：Hereyouare!YouneedtofillinthelaundryformItisinthefirstdrawerofthewritingdesk

旅游情景英語(yǔ)Unit3-2A:Letmecheckit!Itisright._______________________（我們提供快洗服務(wù)）ifyouareurgent.B:Whatchargefor?A:______________（我們加收50%的費(fèi)用）.B:It’sgreat.Whencanitbereturned?A:____________________________（我們會(huì)在四小時(shí)之內(nèi)送回您的洗衣）.B:Thankyouverymuch.A:_______________（您太客氣）.Wehaveanexpressservice50%surchargeWewilltakeitbackinfourhoursYouarewelcome

旅游情景英語(yǔ)Discussion:Discussthefollowingquestionsandwriteyouranswers.Extending1.Whenyouwanttogointoaguestroom,whatwouldyoudofirst?Andwhatwouldyousay?2.Iftheguestputsouta“DoNotDisturb”sign,doyouknockatthedoor?Why?Unit3-2

旅游情景英語(yǔ)3.Iftheguestasksyoutocomebacksomeothertime,whatwouldyousay?4.Whenaguestwantstohavesomelaundrydone,whatwouldyouasktheguesttodofirst?5.Whydowechargeextraforanexpressservice?Unit3-2

旅游情景英語(yǔ)ConclusionwordsUsefulExpressionsforcollectinglaundryinthehousekeepingDepartment

LanguagepointsinTasksHowtoofferturn-downserviceforguests

Services

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