新型智慧城市大腦頂層設(shè)計(jì)、安全

體系、運(yùn)營(yíng)模式及投融資方案

目錄

第一章城市大腦頂層設(shè)計(jì).........................................................10

1.1總體建設(shè)框架..............................................................10

1.2重點(diǎn)項(xiàng)目（工程）實(shí)施計(jì)劃..................................................15

1.2.1保障與基礎(chǔ)設(shè)施............................................................15

1.2.1.1信息基礎(chǔ)網(wǎng)絡(luò)建設(shè)....................................................15

1.2.1.2云計(jì)算與數(shù)據(jù)中心....................................................17

1.2.1.3公共信息平臺(tái)（公共數(shù)據(jù)庫(kù)）..........................................18

1.2.1.4“城市之窗”門(mén)戶(hù)信息平臺(tái)............................................20

L2.2智慧建設(shè)與宜居............................................................23

1.2.2.1智慧城建...........................................................23

1.2.2.2地下管線及空間管理系統(tǒng)..............................................24

1.2.2.3城市治理及應(yīng)急指揮中心..............................................26

1.2.3智慧管理與服務(wù)...........................................................28

1.2.3.1政務(wù)協(xié)同辦公平臺(tái)（智慈政務(wù)）.........................................28

1.2.3.2經(jīng)濟(jì)運(yùn)行監(jiān)測(cè)與決策支持平臺(tái)...........................................30

1.2.3.3智慧交通管理服務(wù)工程.................................................31

1.2.3.4生態(tài)環(huán)境綜合監(jiān)管平臺(tái).................................................33

1.2.3.5智慧社區(qū)............................................................35

1.2.3.6智慈人才培育及就業(yè)服務(wù)...............................................37

1.2.3.7食品藥品安全工程.....................................................39

1.2.3.8衛(wèi)生信息管理工程.....................................................41

1.2.3.9公共數(shù)字化文化綜合服務(wù)平臺(tái)...........................................43

1.2.4智慧產(chǎn)業(yè)與經(jīng)濟(jì)............................................................45

1.2.4.1產(chǎn)業(yè)發(fā)展公共服務(wù)平臺(tái).................................................45

1.2.4.2互聯(lián)網(wǎng)+農(nóng)業(yè)信息服務(wù)平臺(tái)..............................................47

1.2.4.3互聯(lián)網(wǎng)+工業(yè)信息服務(wù)平臺(tái)..............................................48

1.2.4.4互聯(lián)網(wǎng)+城市服務(wù)信息平臺(tái)..............................................50

1.2.4.5互聯(lián)網(wǎng)+電子商務(wù)信息平臺(tái)..............................................52

1.2.4.6互聯(lián)網(wǎng)+創(chuàng)新創(chuàng)業(yè)信息平臺(tái)............................................54

1.2.4.7中小企業(yè)云平臺(tái)......................................................55

1.2.4.8生態(tài)旅游...........................................................57

1.3城市大腦建設(shè)推進(jìn)計(jì)劃..........................................................59

1.3.1信息基礎(chǔ)建設(shè)階段..........................................................59

L3.2信息開(kāi)發(fā)開(kāi)放階段..........................................................60

1.3.3大數(shù)據(jù)綜合應(yīng)用階段.......................................................61

1.3.4項(xiàng)目推進(jìn)具體計(jì)劃...........................................................61

第二章城市大腦安全體系規(guī)劃設(shè)計(jì).................................................65

2.1安全體系總體架構(gòu).........................................................65

2.2安全制度（流程）建設(shè).....................................................66

2.2.1全過(guò)程的安全管理...........................................................66

2.2.2形成信息安全風(fēng)險(xiǎn)測(cè)評(píng)閉環(huán)..............................................66

2.2.3安全意識(shí)宣傳及責(zé)任落實(shí)...............................................67

2.3安全技術(shù)（系統(tǒng)）建設(shè)...........................................................67

2.3.1安全防護(hù)體系.........................................................67

2.3.2系統(tǒng)（數(shù)據(jù)）容災(zāi)備份體系............................................68

2.4安全方案總體設(shè)計(jì)...............................................................68

2.4.1非密部分安全方案設(shè)計(jì).................................................68

2.4.2安全等級(jí)保護(hù)框架......................................................68

2.4.2.I安全等級(jí)保護(hù)技術(shù)要求.................................................70

2.4.2.2非密部分安全等級(jí)保護(hù)建設(shè)內(nèi)容.........................................71

8.4.1.涉密部分安全方案設(shè)計(jì)...............................................72

2.4.2.3涉密系統(tǒng)安全保護(hù)框架...............................................72

2.4.2.4涉密部分安全保密建設(shè)內(nèi)容............................................76

第三章城市大腦建設(shè)運(yùn)營(yíng)模式及投融資方案.........................................81

3.1建設(shè)運(yùn)營(yíng)模式概述................................................................81

3.1.1建設(shè)運(yùn)營(yíng)模式分類(lèi)及特點(diǎn)..............................................81

3.1.1.1政府自建自營(yíng)（傳統(tǒng)模式）............................................81

3.1.1.2政企共建共營(yíng)（混合模式）............................................82

3.1.1.3特許期限經(jīng)營(yíng)（B0T模式）............................................83

3.1.1.4商業(yè)建設(shè)運(yùn)營(yíng)（B00模式）............................................84

3.1.2主要建設(shè)運(yùn)營(yíng)模式的比較..............................................85

3.2城市大腦資金總體規(guī)劃...........................................................88

3.2.1社會(huì)資金.............................................................89

3.2.2銀行貸款.............................................................89

3.2.3政府科研基金.......................................................89

3.2.4社會(huì)基金組織..........................................................90

3.2.5城市本地財(cái)政.........................................................90

3.2.6國(guó)家、省市上級(jí)財(cái)政支持............................................90

3.3應(yīng)用PPP模式推進(jìn)城市大腦建設(shè).................................................91

3.3.1PPP模式目前發(fā)展情況.................................................91

3.3.2PPP模式與智慧城市建設(shè)高度契合.......................................92

3.3.3城市大腦建設(shè)創(chuàng)新PPP模式總體思路....................................93

3.4重點(diǎn)項(xiàng)目建設(shè)運(yùn)營(yíng)模式及資金規(guī)劃................................................94

3.4.1重點(diǎn)項(xiàng)目建設(shè)運(yùn)營(yíng)模式建議............................................94

3.4.2城市大腦重點(diǎn)項(xiàng)目資金估算.............................................96

第四章城市大腦保障體系規(guī)劃.....................................................100

4.1組織保障.......................................................................100

4.1.1城市大腦建設(shè)工作領(lǐng)導(dǎo)小組...........................................100

4.1.2城市大腦建設(shè)工作領(lǐng)導(dǎo)小組辦公室.....................................100

4.1.3專(zhuān)家委員會(huì).........................................................101

4.2經(jīng)費(fèi)保障.......................................................................101

4.3人才保障.......................................................................102

4.4運(yùn)營(yíng)保障.......................................................................102

4.5評(píng)價(jià)保障.................................................................104

4.5.1評(píng)價(jià)考核的思路......................................................104

4.5.2評(píng)價(jià)考核的原則......................................................105

4.5.3評(píng)價(jià)考核的指標(biāo)構(gòu)成..................................................105

第五章基礎(chǔ)環(huán)境建設(shè).............................................................107

5.1機(jī)房建設(shè).................................................................107

5.1.1機(jī)房設(shè)計(jì)依據(jù).........................................................107

5.1.2設(shè)計(jì)原則.............................................................109

5.1.2.1可靠性.....................................................................109

5.1.2.2實(shí)用性和先進(jìn)性...............................................................110

5.1.2.3靈活性和可擴(kuò)展性.........................................................._..110

5.1.2.4標(biāo)準(zhǔn)化......................................................................110

5.1.2.5經(jīng)濟(jì)性/投資保護(hù)..............................................................110

5.1.2.6可管理性.....................................................................110

5.1.2.7環(huán)保型...................................................................._111

5.1.3機(jī)房裝修............................................................111

5.1.3.1承重.......................................................................”“111

5.1.3.2防火......................................................................._..111

5.1.3.3防水......................................................................._?112

5.1.3.4防塵..........................................................................112

5.1.3.5抗干擾.......................................................................112

5.1.3.6防靜電........................................................................112

5.1.3.7保溫、隔熱................................................................_..112

5.1.3.8消聲、減震................................................................113

5.1.3.9吊頂工程.................................................................._..113

5.1.3.10墻體工程.................................................................

5.1.3.11門(mén)窗.....................................................................114

5.1.3.12地面工程....................................................................114

5.1.3.13機(jī)房等電位處理..............................................................115

5.1.3.14機(jī)房裝修主要材料清單....................................................-.115

5.1.4機(jī)房基礎(chǔ)設(shè)冬要求....................................................116

5.1.4.1UPS....................................................................................................................................................116

5.1.4.2電池.......................................................................

5.1.4.3機(jī)房配電柜....................................................................117

5.1.4.4空調(diào)系統(tǒng)..................................................................-.118

5.1.5動(dòng)力環(huán)境監(jiān)控系統(tǒng).....................................................121

5.1.5.1電力監(jiān)控系統(tǒng)..............................................................122

5.1.5.2環(huán)境監(jiān)控系統(tǒng)..............................................................123

5.1.6KFM系統(tǒng).............................................................124

5.1.7消防配套............................................................126

5.1.8機(jī)房主要配套設(shè)備清單................................................128

5.2指揮中心建設(shè).............................................................128

5.2.1系統(tǒng)概述............................................................128

5.2.2系統(tǒng)架構(gòu).............................................................131

5.2.3系統(tǒng)設(shè)計(jì)............................................................131

5.2.3.1大屏幕系統(tǒng)功能.......................................................131

5.2.3.2顯示單元內(nèi)置信號(hào)處理器...............................................132

5.2.3.3系統(tǒng)顯示模式.........................................................133

5.2.4系統(tǒng)配置............................................................135

5.2.4.1大屏配宜............................................................135

5.2.4.2安裝位置............................................................135

5.2.4.3設(shè)備介紹............................................................136

5.3無(wú)線WIFI系統(tǒng)..................................................................136

5.3.1系統(tǒng)概述............................................................136

5.3.1.1項(xiàng)目現(xiàn)狀............................................................136

5.3.2系統(tǒng)架構(gòu).............................................................137

5.3.3系統(tǒng)設(shè)計(jì)............................................................137

5.3.3.1無(wú)線組網(wǎng)方式設(shè)計(jì)...................................................137

5.3.3.2實(shí)施設(shè)計(jì)...........................................................138

第六章項(xiàng)目實(shí)施管理方案.........................................................139

6.1項(xiàng)目組織管理..................................................................139

6.1.1建立項(xiàng)目組織管理機(jī)構(gòu).................................................139

6.1.2確定項(xiàng)目分工角色職責(zé)................................................140

6.1.3建立項(xiàng)目組織相關(guān)管理制度.............................................143

6.2項(xiàng)目管理計(jì)劃...................................................................143

6.2.1綜合管理計(jì)劃.........................................................143

6.2.1.1項(xiàng)目計(jì)劃編制.........................................................143

6.2.1.2項(xiàng)目計(jì)劃執(zhí)行............................................................144

6.2.2標(biāo)合變更控制........................................................144

6.3范圍控制計(jì)劃..................................................................145

6.3.1范圍定義及跟蹤.....................................................145

6.3.2變更管理............................................................145

6.3.3變更控制工具........................................................145

6.4進(jìn)度控制計(jì)劃..................................................................146

6.4.1項(xiàng)目進(jìn)度跟蹤........................................................146

6.4.2項(xiàng)目進(jìn)度分析.........................................................147

6.4.3項(xiàng)目進(jìn)度控制.........................................................147

6.5組織機(jī)構(gòu)和人員管理計(jì)劃........................................................148

6.5.1人力資源規(guī)劃.........................................................148

6.5.2項(xiàng)目團(tuán)隊(duì)建設(shè).........................................................148

6.5.3項(xiàng)目團(tuán)隊(duì)管理.........................................................148

6.6質(zhì)量保障計(jì)劃...................................................................148

6.6.1質(zhì)量保證日標(biāo).........................................................148

6.6.2質(zhì)量保證角色與職責(zé)..................................................148

6.6.3質(zhì)量保證流程.........................................................150

6.6.4質(zhì)量保證活動(dòng).........................................................151

6.7溝通管理計(jì)劃.............................................................151

6.7.1溝通計(jì)劃............................................................151

6.7.2報(bào)告形式........................................................152

6.7.3相關(guān)工具文檔........................................................152

6.8配置管理計(jì)劃.............................................................152

6.8.1配置管理目標(biāo).........................................................152

6.8.2配置管理角色與職責(zé)..................................................152

6.8.3配置管理流程.........................................................153

6.8.4配置項(xiàng)定義..........................................................154

6.8.5配置管理活動(dòng).........................................................155

6.8.6配置管理工具........................................................159

6.9風(fēng)險(xiǎn)控制計(jì)劃.............................................................159

6.9.1風(fēng)險(xiǎn)識(shí)別.............................................................159

6.9.2風(fēng)險(xiǎn)分析.............................................................159

6.9.3風(fēng)險(xiǎn)控制.............................................................160

6.10變革管理計(jì)劃............................................................161

6.10.1變革管理方法........................................................161

6.10.2變革管理成功的關(guān)健策略.............................................161

6.11項(xiàng)目進(jìn)度計(jì)劃............................................................162

6.11.1影響項(xiàng)目進(jìn)度的因素.................................................162

6.11.2項(xiàng)目進(jìn)度制定的原則..................................................162

6.11.3項(xiàng)目實(shí)施進(jìn)境計(jì)劃....................................................162

6.11.4項(xiàng)百里程碑.........................................................163

6.12安全保密計(jì)劃............................................................164

6.13文檔編制計(jì)劃............................................................164

6.13.1項(xiàng)目管理類(lèi).........................................................165

6.13.2軟件工程類(lèi).........................................................165

6.13.3項(xiàng)目支持類(lèi).........................................................165

6.14質(zhì)量保障計(jì)劃............................................................169

6.14.1確定質(zhì)量保證目標(biāo)....................................................169

6.14.2質(zhì)量保證角色與職責(zé).................................................169

6.14.3質(zhì)量保證流程........................................................170

6.14.4質(zhì)量保證活動(dòng)........................................................171

6.15產(chǎn)品交付計(jì)劃............................................................171

6.15.1背景介紹............................................................171

6.15.2客戶(hù)管理............................................................172

6.15.3服務(wù)人員管理........................................................173

6.15.3.1服務(wù)人員............................................................173

6.15.3.2服務(wù)文化............................................................175

6.15.4服務(wù)流程管理.......................................................176

6.15.4.1前期介入............................................................176

6.15.4.2系統(tǒng)部署............................................................176

6.15.4.3數(shù)據(jù)遷移............................................................177

6.15.4.4試用................................................................178

6.15.4.5正式上線.......................................................178

6.15.4.6項(xiàng)目驗(yàn)收.......................................................179

6.15.4.7應(yīng)急處璉.......................................................179

6.15.5服務(wù)實(shí)體設(shè)施........................................................180

6.15.6產(chǎn)品詳細(xì)交付計(jì)劃....................................................181

6.16項(xiàng)目培訓(xùn)計(jì)劃............................................................185

6.16.1培訓(xùn)組織管理........................................................185

6.16.2培訓(xùn)隊(duì)伍要求........................................................186

6.16.3培訓(xùn)對(duì)象...........................................................186

6.16.4培訓(xùn)內(nèi)容及要求.....................................................186

6.17實(shí)施風(fēng)險(xiǎn)管理............................................................188

6.17.1風(fēng)險(xiǎn)計(jì)劃...........................................................188

6.17.2風(fēng)險(xiǎn)監(jiān)視...........................................................189

6.17.3風(fēng)險(xiǎn)管理...........................................................190

第七章售后服務(wù)及培訓(xùn)...........................................................190

7.1售后服務(wù)說(shuō)明.............................................................190

7.1.1售后服務(wù)及響應(yīng)級(jí)別.................................................190

7.1.2定期現(xiàn)場(chǎng)巡檢服務(wù)....................................................193

7.1.3專(zhuān)人值守服務(wù)........................................................194

7.1.4本地化服務(wù).........................................................194

7.2運(yùn)維服務(wù)保障措施.........................................................195

7.2.1項(xiàng)目運(yùn)維組織機(jī)構(gòu)及職責(zé)..............................................195

7.2.2運(yùn)維風(fēng)險(xiǎn)預(yù)陰措施.....................................................197

7.2.3運(yùn)維突發(fā)事情應(yīng)急措施.................................................197

7.3服務(wù)質(zhì)量保障措施........................................................197

7.3.1完善的伶后服務(wù)體系.................................................198

7.3.2運(yùn)行維護(hù)制度建立...................................................198

7.3.3運(yùn)維知識(shí)庫(kù)系統(tǒng).....................................................198

7.3.4運(yùn)行維護(hù)隊(duì)伍建設(shè)....................................................199

7.3............................................................................................................................5閉環(huán)式服務(wù)1.99

7.3.6服務(wù)監(jiān)督機(jī)制........................................................200

7.3.7試運(yùn)行期間的運(yùn)維保障...............................................201

7.3.8免費(fèi)質(zhì)保期間的運(yùn)維保障.............................................202

7.3.9免費(fèi)質(zhì)保期后的運(yùn)維保障.............................................202

7.4質(zhì)量保證范圍............................................................203

7.5售后服務(wù)承諾書(shū)..........................................................203

7.6售后服務(wù)機(jī)構(gòu)網(wǎng)點(diǎn)清單、服務(wù)電話...........................................204

7................................................................................................................6.1售后服務(wù)人員配置..204

7......................................6.2人員培訓(xùn)計(jì)劃......................................205

第八章施工組織設(shè)計(jì)方案.........................................................207

8.1施工組織設(shè)計(jì)............................................................207

8...................................................................1.1綜合說(shuō)明,質(zhì)量、服務(wù)、安全文明施工目標(biāo).207

8.1.1.1質(zhì)量目標(biāo)..........................................................207

8.1.1.2服務(wù)目標(biāo)...............................................................207

8.1.1.3安全生產(chǎn)目標(biāo).........................................................208

8.1.1.4文明施工目標(biāo).........................................................208

8.1.1.5文明環(huán)境詼工目標(biāo)......................................................208

8.1.2主要施工方法;新技術(shù)、新材料、新工藝、新設(shè)備的應(yīng)用.................209

8.1.2.1從技術(shù)上保證進(jìn)度.....................................................210

8.1.2.2用現(xiàn)代化技術(shù)設(shè)備.......................................................211

8.1.2.3建立完善的技術(shù)管理體系.................................................211

8.1,2.4新技術(shù)、新T藝、新材料、新設(shè)備的應(yīng)用和計(jì)劃...........................211

8.1.3工程投入的主要物資和施工機(jī)械設(shè)備情況、主要施工機(jī)械進(jìn)場(chǎng)計(jì)劃.........212

8.1.4施工設(shè)備進(jìn)場(chǎng)計(jì)劃....................................................212

8.1.5工程所用產(chǎn)品進(jìn)場(chǎng)計(jì)劃................................................212

8.1.6確保工程質(zhì)量的技術(shù)組織措施.........................................212

8.1.7確保安全生產(chǎn)的技術(shù)組織措施.........................................213

8.1.7.1安全教育制度........................................................._..213

8.1.7.2安全檢查制度............................................................213

8.1.7.3安全活動(dòng)制度........................................................._..213

8.1.7.4設(shè)備安全管制..........................................................214

8.1.7.5做好施工現(xiàn)場(chǎng)管理.....................................................214

8.1.8確保文明施工的技術(shù)組織措施.........................................214

8.1.9施工順序、總進(jìn)度安排及總形象進(jìn)度示意圖............................215

8.2項(xiàng)目管理機(jī)構(gòu)配備.........................................................215

8.3質(zhì)量及保修服務(wù)...........................................................215

8.3.1保修期與保修范圍....................................................215

8.3.2保修責(zé)任...........................................................215

8.3.3售后培訓(xùn)............................................................215

8.3....................................................................................................................................4售后維護(hù)服務(wù)2.15

8.3.5接口對(duì)接服務(wù).......................................................216

8.4組織管理.................................................................216

8.4.1項(xiàng)目管理方法........................................................216

8.4.2項(xiàng)目質(zhì)量管理.........................................................218

8.4.2.1質(zhì)量管理計(jì)劃.........................................................-..218

8.4.2.2質(zhì)量管理過(guò)程............................................................218

8.4.3系統(tǒng)測(cè)試計(jì)劃.........................................................220

8.4.4測(cè)試方案、............................................................221

8.4.4.1單元測(cè)試............................................................222

8.4.4.2集成測(cè)試...............................................................223

8.4.4.3系統(tǒng)測(cè)試............................................................224

8.4.4.4用戶(hù)測(cè)試（試運(yùn)行測(cè)試）..................................................225

8.4.5測(cè)試管理.............................................................226

8.4.5.1測(cè)試組織............................................................226

8.4.5.2測(cè)試準(zhǔn)備...............................................................227

8.4.5.3