ICS

03.080

CCS

A16

中華人民共和國國家標準

GB/T35560—2025

代替GB/T35560—2017

老年旅游服務規(guī)范

景區(qū)

Tourismservicesforelderlytouristspecification—Touristattraction

2025-02-28發(fā)布2025-02-28實施

國家市場監(jiān)督管理總局發(fā)布

國家標準化管理委員會

GB/T35560—2025

目次

前言

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Ⅲ

1

范圍

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1

2

規(guī)范性引用文件

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1

3

術語和定義

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1

4

基本要求

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1

4.1

安全

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1

4.2

優(yōu)先

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1

4.3

便捷

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2

5

服務提供者

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2

5.1

服務組織

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2

5.2

服務人員

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2

6

服務設施設備

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2

6.1

指示標識和呼救設施

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2

6.2

游步道和交通設施

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2

6.3

休息設施

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2

6.4

衛(wèi)生設施

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3

6.5

輔助設施設備

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3

6.6

智慧旅游設施設備

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3

7

服務交付

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3

7.1

預約服務

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3

7.2

票務服務

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3

7.3

游覽服務

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4

7.4

信息服務

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4

7.5

交通服務

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4

7.6

餐飲服務

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4

7.7

住宿服務

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4

7.8

購物服務

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4

7.9

醫(yī)務服務

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5

8

服務評價與改進

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5

參考文獻

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6

Ⅰ

GB/T35560—2025

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規(guī)則》的規(guī)

定起草。

本文件代替GB/T35560—2017《老年旅游服務規(guī)范景區(qū)》，與GB/T35560—2017相比，除結

構調整和編輯性改動外，主要技術變化如下：

—更改了“景區(qū)”術語定義的表述（見3.2，2017年版的3.2）；

—增加了設施設備適老化的要求（見4.3）；

—增加了景區(qū)服務人員尊重、理解老年旅游者的特殊需求的要求（見5.2.1）；

—增加了緩降坡道設置與急彎陡坡防滑的要求（見6.2.2）；

—更改了休息設施的要求（見6.3，2017年版的5.3.3）；

—更改了衛(wèi)生設施的要求（見6.4，2017年版的5.3.4）；

—增加了智慧旅游設施設備數字化包容性相關要求（見6.6.1）；

—增加了保留傳統(tǒng)預約方式的要求（見7.1.2）；

—增加了允許他人代為預約的要求（見7.1.3）；

—增加了保留免預約名額或現場購票的要求（見7.1.4）；

—增加了售票窗口保留現金售票的要求（見7.2.3）；

—增加了電子門禁系統(tǒng)和驗證設施的操作便利性要求（見7.2.5）；

—增加了提供人工幫扶的要求（見7.2.6）；

—更改了信息服務的要求（見7.4，見2017年版的5.4）。

請注意本文件的某些內容可能涉及專利。本文件的發(fā)布機構不承擔識別專利的責任。

本文件由全國服務標準化技術委員會（SAC/TC264）提出并歸口。

本文件起草單位：中國標準化研究院、山西大學、峨眉山風景名勝區(qū)管理委員會、中國城市規(guī)劃設

計研究院、常州檢驗檢測標準認證研究院、安吉和也健康博物館、浙江華頂國際旅行社有限公司、泰州

市市場監(jiān)督管理局、中國旅游研究院（文化和旅游部數據中心）、浙江橫店影視城有限公司、鄉(xiāng)寧縣云

丘山旅游開發(fā)有限責任公司。

本文件主要起草人：王娜娜、付強、董建英、侯非、曾毅、鄭娟爾、陳林強、丁洪建、周影影、陳萌、

張雨辰、靳宗振、韓元軍、方彥雯、陳麗娟、姚弋、羅彥、鞠曉蓉、王友成、王琦、刁子朋、桑小慶、

張恒山。

本文件及其所代替文件的歷次版本發(fā)布情況為：

—本文件于2017年首次發(fā)布；

—本次為第一次修訂。

Ⅲ

GB/T35560—2025

老年旅游服務規(guī)范

景區(qū)

1范圍

本文件規(guī)定了景區(qū)為老年旅游者提供服務的基本要求以及服務提供者、服務設施設備、服務交付、

服務評價與改進方面的內容和要求。

本文件適用于景區(qū)為適應或滿足老年旅游者需求實施的服務管理。

2規(guī)范性引用文件

下列文件中的內容通過文中的規(guī)范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T16766—2017旅游業(yè)基礎術語

GB/T18973旅游廁所質量要求與評